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November 2, 2017

Some of you people have a few screws loose.

Filed under: Certification & Communication Skills — admin @ 1:06 am

When I ask people questions to test their competency, it is remarkable how many people have screws loose.

Repeating
When I talk to my psychic, I talk to him for an hour every week or two. I do not ask him to repeat anything in an hour. When I talk to Carmen or Adine on the phone, I never have to have them repeat anything. It is remarkable how many of my clients have me repeat myself multiple times in a very short conversation. Do they not understand the confusing technical language I am using with terms like, “Venue, Notarial Act, Acknowledgment, Journal or Affiant?” If you don’t know Notary language, time to look up some terms in our glossary. That is your jour to know!

Scrambling
Normally when I ask people, “If you have TWO people each of whom is signing THREE notarized documents, how many journal entries should you fill out.” The Notary repeats back to me, “Okay, so you have THREE people each signing how many documents?” First of all, it is two people, how can you scramble that? Additionally, they are not signing three documents, they are signing three NOTARIZED documents. If the documents are not notarized documents, you don’t need to fill out any journal entries.

That would lead me to a great trick question — if you have two signers signing three documents, how many journal entries would you need to create? None! Because the documents were not designated to be notarized!

Changing the Scenario
When I ask, “If the ID says John Smith, but the name on the signature of the documetn says, John W Smith, without changing the scenario, can you notarize the signature?” Most people immediately say they would ask for another ID. But, asking for another ID is what I told you specifically not to do, namely, changing the scenario. I am trying to test your skills on saying yes or no to questions with limited parameters, not your skill at changing the question to a completely different quesiton that you prefer to answer. Answer questions as asked or you lose points. It is not rocket science — and the answer is NO. You are a Notary, yet the word you have the most trouble saying is, “NO.”

Talking endlessly
When I ask quick questions I have thousands of people to ask. If you talk endlessly and I have to ask you to stop talking, that is a huge headache for me. Just answer questions quickly without rambling and we can finish our quiz quickly.

Sluggish
Some people take forever to think of answer to questions. The most relentless question is when I ask people which Notary Acts are legal in their state. Most people have to think for a long time. You do Acknowledgements, Jurats and Oaths daily, why is it like rocket science for you to open your mouth and spit it out? Do you not know that those are considered official notarial acts in your state or in most states? A few states don’t have an official Jurat, but they have other acts similar to it such as Verification under Oath or Affidavits or Sworn Statements.

In short, the behavior of Notaries always seems somewhat mentally impaired. Less than 10% of Notaries on 123notary can just answer simple questions without asking me to repeat, scrambling information, changing the scenario, giving round about answers, rambling endlessly or taking a lot of my time. I just want to test your competency. I don’t have all day for nonsense. Try to discipline yourself to answer questions the way they were asked because the business world doesn’t have the patience for this type of nonsense. It is purely unprofessional.

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June 22, 2017

Jeremy takes his own cert test and got tricked

Filed under: Certification & Communication Skills — admin @ 9:05 am

I put a few trick questions in the cert test. I created this years ago and is it hard to follow as there is no spacing between the questions and LONG answers with multiple choice. I got the hard ones right. But, you will never guess which one I got wrong.

How many days does a borrower have to cancel a refinances.

I put 3 days not including Sundays and Holidays. WRONG!!! The correct answer was 3 days not including Sundays and FEDERAL Holidays! Gotcha. I guess I got myself. But, I passed the test in three and a half minutes with only one wrong which is still better than almost all of you guys!

So, the moral of the story is to know your stuff well so you don’t fall for trick questions and so you have time to review your answers.

If you haven’t taken our test yet, arrange time in your calendar to study. You will need several days of an hour or two per day to study. Also, make sure you have a test password. Email us if you don’t have one.

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April 25, 2017

Brush up on your skills and fill in the blanks

Filed under: Certification & Communication Skills — admin @ 7:08 am

Most of you already know how to do loan signing. You know what you are doing or at least you think you do. You must know what you are doing because you’ve been doing this for twenty years. Unfortunately, number of years in business is not proportional to your knowledge.

There are people who read up on all of the blogs, who study their manuals and took many loan signing courses. Some of these people even review their knowledge. Others talk regularly to Escrow and Title workers to brush up on their knowledge. On 123notary, 2% of our members are Elite 123notary Certified. Those are the members who really know their stuff. In fact, their knowledge is so deep, that they know more than five times as much about the business as those who are not 123notary certified.

People who have been “doing this for ten years” usually don’t do too well when I ask them simple notary and signing agent questions. This is why I suggest a brush up course. I know you have already paid for a course. But, brush up anyway.

You can study from our 30 point course at no cost.
http://blog.123notary.com/?cat=3442

Then, you can pay us for a password to take our test at anytime. Studying makes for more knowledge than mere experience!

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April 20, 2017

Vague communication is unacceptable

Filed under: Certification & Communication Skills — admin @ 7:16 am

If you are on the phone with someone and you answer their questions in a vague way, that will not make you popular.

1. How many loans have you signed?
Bad Answer: A lot
Wishy-Washy Answer: I’ve been doing this for years
Silly Answer: Oh Gosh
Involved Answer: Let’s see, five years doing oh, about twenty-three loans a month… hmm, about 1500 or so, I guess.
Good Answer: 1543

2. What are your hours of availability?
Bad Answer: I’m flexible
Wishy-Washy Answer: It depends or “Whenever”
Incomplete Answer: I’m available after work
Good Answer: I’m available 10am to 8pm Monday through Friday and from 11am to 6pm on the Weekends.

3. What types of loans do you know how to sign?
Bad Answer: All of them
Rambling Answer: I do Refinances and I did a line of credit yesterday, and I was going to do a Reverse Mortgage but they cancelled. Why do people cancel? And I think I might have done a Sellers, but I’m not really sure.
Good Answer: I have done Refinances, Purchases, Modifications, Reverse Mortgages, Structured Settlements and many other types of loans.

4. Could you describe yourself as a Notary?
Bad Answer: I’m professional, reliable and dependable.
Good Answer: I have been doing Notary work full time for a year. Before that I worked in an animal hospital with very frightened animals. I know how it feels to be in a strange place with strange people and sign strange paperwork. The humans had to sign medical power of attorneys for their pets.

5. What is your radius?
Good Answer: I travel fifty miles for my basic fees and charge $2 per mile radius extra for every additional mile.
Bad Answer: It depends on what you pay? Where is the signing?

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April 19, 2017

Our $7 sale on certification led to very few sales

Filed under: Certification & Communication Skills — admin @ 7:09 am

Notaries complain all day long about how high prices are. Listings are expensive, courses are expensive, and if they’ve taken the NNA course, why should they pay more to take ours?

Well, we had a $7 certification sale and only 15 people made a purchase. It seems that no matter how inexpensive education is, people don’t want it. 123notary certification helps people get a lot more business from 123notary — in fact, more than double. So, why would you resist doing a little studying and paying a little bit to double your incoming calls from our directory?

For those of you who want a free loan signing course, our 30 point course on our blog is free and open to the public without passwords. So, enjoy it!

http://blog.123notary.com/?cat=3442

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March 27, 2017

So you’re, “certified”, certified by whom?

Filed under: Certification & Communication Skills — admin @ 7:11 am

Many Notaries talk to me an proudly announce that they are “certified.” Or when I bring up our 123notary certification materials, I am immediately told that they don’t “need” my materials because they are already “certified.” There is no such thing as being “certified.” There are no government standards for who can be a certified signing agent. State governments can commission, recommission or decommission you, but not “certitify” you.

The NNA’s certification test is the most famous in the industry. However, NNA is an organization with its unique standards, training procedures, etc. Their methodology is NOT the same as other agencies and you need to specify that you are NNA certified if indeed you are NNA certified and not simply say, “certified.”

Those who pass the NNA’s certification test can only pass 123notary’s certification test 20% of the time based on historical averages. NNA has never decided to make its test harder because then their clients would fail miserably and they wouldn’t have hardly any “certified” members. I cannot say where to draw the line of how hard a test should be. However, if your test is too easy, it means a lot less to pass it.

123notary recognizes 123notary’s certification test. 123notary users (those who use our site to find Notaries) do not care if you are NNA certified. They will not give you more jobs if you are NNA certified. They want to see the little green 123notary certification icon because they understand the quality that it represents. They understand that 80% of Notaries who take my test fall on their face and injure their nose (and their pride.) If you advertise on our site and intend to continue doing so, it behooves you to pass our test no matter how difficult that endeavor might be.

The only other certification that is similar in quality standards to ours is Notary2Pro whose graduates are slightly better trained than ours simply because the owner over there specializes in training signing agents and puts more into it (not that we are slacking off.) On the other hand, Carmen at 123notary spends a lot of time mentoring people for free — talk about doing a good deed and getting good karma. Carmen spends so much effort helping people that I think a particular type of good karma should be named after her — Carmen Karma.

The bottom line is — if you advertise with 123notary, get certified by 123notary, otherwise your listing will not perform up to its full potential.

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March 20, 2017

Are those other things you’re doing worth $1000 per hour?

Filed under: Certification & Communication Skills — admin @ 7:13 am

Passing the 123notary certification test can reasonably make you an additional $30,000 over the next 10 years. You might need a few hours to study and some wait time if you need to email me for a password to take the test when I’m busy. But, your total hours invested might be 30 hours maximum if you were the most thorough Notary in the history of Notary-Kind. So, you invest 30 hours and get $30,000 in delayed gratification. That is $1000 per hour.

$30,000 extra in a decade — it’s like winning the lottery!
If you get half a job extra per week because of that certification that is $50 extra per week, and $2500 extra per year which is $25,000 in ten years which is close to my figure. So, let’s assume that you get (.6) more jobs per week to round the number up to $30,000. I’m being reasonable, right?

But, I’m so busy?
I get this all the time. I can’t find time to do the certification test because I’m so busy. The problem is not that you are busy, but that you failed at mastering the art of organizing your time. If you have thirty tasks to do, but only have time for ten, you assign a priority to each task from one to thirty, and do the most time sensitive or critical task first, and then do the other critical tasks after, and neglect the tasks that are less critical.

Are those other tasks worth $1000 per hour?
Is doing your laundry worth $1000 per hour like studying for our certification test? Probably not. Is taking that Notary job for $75 with faxbacks going to get you ahead in the long run? That’s three hours out of your day right there. Is going to Kim’s birthday party all that? That all depends on what Kim is wearing! Is cleaning your house a priority? Be a slob until you pass that test. Your test should come first and everything else should come after. If it takes you a month to pass that test, put it on the front burner and make everything and everyone else wait until you pass that test.

Let the laundry stack up
My laundry stacks up when I’m working on a project. I do my laundry in a bucket to save myself the time of going downstairs to the public laundry machines which need to be watched. I focus on the priority at hand when I want to get something done. I find more efficient ways of doing all of the tasks that I do. You need to schedule some time and make sure that you get that certification test done. The minute you don’t make it a priority, you’ll forget about it until I call you months after the fact and you’ll say — oh yeah.

Get it done!
The fact is that many people get many extra jobs per week or per day as a result of passing that test, and many people pass the test with only three or four hours of study. The rewards might be up to $200,000 for a busy Notary in increased jobs over the next ten years. Many of you will be Notaries for twenty years. So, neglecting to pass my test is not only stupid, it’s insane. Buckle down and get it done!

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February 26, 2017

123notary will accept Notary2Pro Certification

Filed under: Certification & Communication Skills — admin @ 9:58 pm

Email us if you are Notary2Pro certified. We respect their training program and will give you our certification if you forward us your paperwork from the Notary2Pro certification program.

123notary wants a higher percentage of our Notaries to have the certification icon. Unfortunately, we make them earn it which means most of them can’t because they fall on their face when they take our test.

Email
info@123notary.com
if you passed the Notary2Pro certification

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February 20, 2017

A Notary told us our Certification was approved by 1st American

Filed under: Certification & Communication Skills — admin @ 7:36 am

I was calling Notaries up to inform them of the merits of our certification program when one tole me that our certification has finally been approved in the real world. He told me that 1st American Title is now accepting NNA or 123notary.com certification. Personally, I feel that our test is harder than NNA’s, so why accept anything else?

Let us know if you come across companies that like our certification. The people who use our site give double the business to those who passed our test and have our icon which is proof of the pudding so to speak although proof is off my diet — but, pudding isn’t!

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January 25, 2017

Can you think under pressure?

Filed under: Certification & Communication Skills — Tags: — admin @ 7:00 am

Many Notaries live on the edge from time to time. Sometimes there is no work and Notaries feel bored. But, other times they are at a job and the phone is ringing off the hook — the pressure builds. They key here is handling pressure well. What are the types of things that can go wrong when you are under time pressure.

1. Phone calls come in when you’re busy
If you are at a signing or driving to a signing and someone offers you a job, many Notaries will say, “Sorry, can’t talk now I’m at a signing.” or “Sorry, can’t talk because I’m on my way to a signing.” If you can’t think or function when you’re on your way to an appointment or at an appointment, that means that four hours per day are off limits to those who want to call you. It is rude to answer your phone only to tell someone you can’t talk. Then, when someone calls you back in two hours they get, “Sorry, now is not a good time because I’m eating dinner with my family.” It’s NEVER a good time for you — face it. I keep records of every time someone refuses to talk to me. If you don’t want to talk, just don’t answer your phone for anyone other than the Lender. And if you don’t know who is calling, give them 90 seconds as a courtesy before telling them you can’t talk — it’s just plain manners.

2. Jobs come in when you’re busy
If you get a job while you are busy doing something else, you still need to background screen the company. They background screen you, so why shouldn’t you return the favor? If you are in too much of a hurry to take a job from God knows who doing God knows what, you will probably end up working for a company that doesn’t pay you.

The key here is to practice being polite and handling business when you are busy. Juggling is not only for clowns, but for Notary. And Notary who can’t handle juggling is making a circus out of this industry if you ask me!

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