I track people’s popularity on similarweb.com. I can see that 123notary has gone down hill in popularity, but remains popular with those who still pay well which is important. Snapdocs is an organization that gets boatloads of complaints. Some Notaries swear by them but most have relatively negative things to say and lots of complaints.
The fact remains that the convenience they offer is so popular that their market share continues to grow. So, in the long run, if you Notaries continue to work for cheap and agree to be treated like cattle, this business model will succeed. That is up to you. Now, it is time for dinner and I must go.
123notary started about twenty years ago, and our business model was to offer human to human consultations, help and sales. People like that we are interactive, knowledgeable, skilled and experienced. When you call the NNA, they also answer the phone, but the more experienced members seem to work at the hotline and I don’t know if that is still in existence. The hotline people do not know about marketing though, and 123notary specializes in that.
Snapdocs on the other hand does not take phone calls. They are too high tech for that. I wonder what people’s experience is dealing with a company so antisocial that they don’t engage in phone calls? For me this is a big negative. But, in today’s antisocial world, most people don’t want to talk to someone else anyway.
I believe in reincarnation, and a lot of the people in my city are extra-terrestrials at least spiritually. They don’t like to talk to humans, and they are very comfortable with futuristic devices and applications.
How is communicating with Snapdocs? Are they helpful? What are your reactions?
I am hearing all different stories from Notaries who use Snapdocs. Of course, it is not Snapdocs themselves who pay you but the companies who work through them. On the other hand, they are a portal and they have the power to have standards for payment terms if they want to.
One Notary said they got paid on average in 40 days.
Another says 30-45 days
Another says 50-60 days
Another says 14 days or less
One Notary got 700 jobs and then all of a sudden the phone stopped ringing, or beeping… whatever noise it makes when you get a text.
Snapdocs reportedly does not get involved in payment unless all parties involved want to use Vendorpay. Interesting.
But, how often do you just not get paid on Snapdocs? Is this regular? Is it a bad problem or just a once in a while phenomenon?
If you are a new signing agent and want to learn who to work for, or more important who NOT to work for, there are various forums out there with information.
Notary Rotary has the most information about signing companies and ratings for signing companies with one to five stars as the rating system.
123notary has a list of signing companies with reviews that are positive, negative and neutral and then links to forum posts with commentary about those particular companies.
If you work for new companies, it is imperative that you check them out one by one BEFORE committing to a job otherwise you will get ripped off. Extending credit to people who don’t pay is a losing proposition.
Title companies are a little harder to check up on as there are so many of them and their volume of work tends to be low enough that there is little published material on more than a few dozen of them. The other problem is they are branches of bigger companies and some branches are more reputable than others.
So, basically do your homework and good luck!
After reading more and more comments from Notaries about Snapdocs, I realize that your ability to get jobs from them is very unstable.
First of all, many Notaries have indicated that they got many jobs at one period of time and then the texts abruptly stopped. What probably happened is that someone gave them a thumbs down, or that their average response time was too long and they got bumped down on the pecking order to the point where nobody would text them or use them. It might make sense to be more equitable in the way business is distributed, but that does not seem to be the way Snapdocs functions — it’s winner takes all. Or if you think people being low-balled are losers, then loser takes all.
Many Notaries complain that they are only offered jobs far away at low-ball prices. This is a common complaint and I don’t know how to answer it other than — negotiate your fees and ask for more.
Low-ball fees are a pain. People offer low-ball fees because there are plenty of other Notaries who will take them. If you can prove you are substantially higher quality as a Notary than the rest, there is a chance people will pay more. But, in this highly refined technology driven marketplace, if you are not better, then you can only get a low-ball offer. (Sorry)
You can only get better rankings by accepting more jobs and getting a good review. And your reviews and rankings are hidden from your eyes for better or worse. If you are too picky about jobs, you won’t get any, and your ranking might go down. Sometimes you have to do a few low paying jobs to get the ball moving. But, in the long run, I suggest renegotiating prices if you use Snapdocs in the long run.
I am uncomfortable with a portal that will phase you out on a whim, and that refuses to take phone calls. But, then I have not been a Notary since 2005 so my opinion doesn’t matter. Also, my generation is more personable and more sensitive to being phased out. It seems that the Snapdocs algorithm keeps Notaries in the dark. At 123notary, we will tell you how you do on our algorithm although we don’t publish the actual results. We can also offer tips to help you do better. Snapdocs is good for those who like them, but I am not comfortable with their business model. On the other hand they seem to continue to grow despite all of the complaining so I guess they have something!
Recently, I have seen that there are a lot more people getting certified by LSS or Loan Signing Systems run by Mark Wills. In the last few months, there seem to be many more graduates than ever before. In the old days, NNA used to be the only popular game for certification. Then the serious people came to 123notary from around 2005 to 2010. After that, Carol Ray at Notary2Pro became the most popular teacher / program for the serious students. Now, it seems that although National Notary Association sells the most courses, the more serious people seem to be following Mark.
So, what do they like about Mark? People say he is high energy, very helpful, and fast on the draw responding to questions. That is always good. At 123notary, we do not have a hotline as part of our program, but Carmen seems to do a lot of mentoring to our students. It seems to be that 1% of our customers monopolize Carmen’s time while the others don’t seek her help at all. Such a disbalance! 123notary is also there to help even though it isn’t formally part of any of our programs.
But, I wanted to see how an LSS certification affects your click average on 123notary. Would it help, hurt, or do nothing at all? I did a quick survey on several dozen listings of the same placement level and newness. Basically I found that based on my quick math, LSS graduates get about 3 or 4% more clicks from their 123notary than those in similar placements and experience without it. 123notary certification gets people more like 30% more clicks on our site at least. NNA certification neither helps nor hurts if you mention it in your notes.
So, we welcome LSS graduates to study from Notary Public 101 on our blog. It is free. Study hard and try to pass my over the phone test. I would like to see how you do.
Let me know your thoughts in the comments.
When Snapdocs got popular back in 2015, I thought that was bad news for us. However, there are other businesses copying Snapdocs’ style which is bad news for Snapdocs. Fortunately for me, 123notary’s style of running our directory is less high-tech, and more based on me having knowledge of the business. Someone can buy into a notary business or directory, but they cannot buy the knowledge of notary work or directory analytics that I have. Or so I think…
Copying Snapdocs’ style sounds expensive, but if you have the programming budget and the technical knowledge you can do it. It looks like multiple agencies are doing their own version of Snapdocs.
So far, nobody has created anything at all similar to 123notary, at least based on the behind the scenes working of our directory. Maybe the angels are protecting me.
I personally do not know anything about those competing with Snapdocs. I only know what their affect on our business has been. Queries for lower paying jobs are down on 123notary as a result of Snapdocs. I don’t know how long they will last, but with the new competition it will be a lot harder for them. High placed listing sales are also down, but that is more due to the depressed market of 2014 to mid-2019. Now things are picking up a bit in late 2019. Perhaps it will stay busy. The mortgage rate predictions of the experts suggest so.
Let me go point by point about how Snapdocs is designed for those who hire, and not for the convenience of those who are Notaries.
1. Cattle Calls
Cattle call style mass texts make life easy for those hiring Notaries. They just input a few lines of text, click a link and a desperate Notary will come crawling to them. One minute of work for the signing company, but dozens of Notaries will have their life interrupted only to find that the job has been given to someone else.
2. Thumbs up or thumbs down?
The Notaries cannot see what the comments are about them. But, companies can get an idea of what other companies think about the Notaries. These comments do not compare to 123notary’s skill analytics. But, this game is no longer about skill, but price and not making any major blunders or leaving people high and dry. I tested many of the best Notaries on Snapdocs and the vast majority did not know how to follow instructions nor did they understand Notary Procedure well at all.
3. Downloading & Uploading
The process of downloading documents or uploading documents is easy for signing companies. It is also easy for Notaries, but designed more with the intent of convenience for those paying to use the system.
4. Record Keeping & Data
Snapdocs stores lots of data about who your connections are who you do signings with as well as job information. This is very convenient for those using the system except that your information about your secret clients will become known to Snapdocs for better or for worse. That was an issue for several companies I am acquainted with.
Personally, I prefer a system where you can get to know the notary in person over the phone before you use them. But, for the millennials out there, Snapdocs fits their cultural model. It relieves people of the necessity and burden of actually having to talk to others. Where has humanity gone? I have to post my latest selfie on Instagram.
You might also like:
What notaries don’t like about snapdocs
Snapdocs – when the texts stop
A notary on our blog posted a comment calling SnapDocs, “SnapCrap” because the job offers were not worth taking. But, SnapDocs is not responsible for the bad offers, they just provide a super-efficient portal. Don’t hate the portal — hate the game. If the staff at SnapDocs could talk to that Notary, they would call her a “Portal-hater.” And just because you got played, doesn’t make the portal bad.
There are other Notaries on SnapDocs that always get their desired fee. I’m not sure how that is humanly, logistically, or mathematically possible, but I have heard this before. Maybe they live in an area where the buyers are hard up. So, the bottom line is, just because one medium of advertising doesn’t work for you, doesn’t make it inherently bad.
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Compilation of posts about SnapDocs
Snapdocs – are the jobs just too far away?
Snapdocs is a force to be reckoned with. Even though their notaries are bad, and Snapdocs charges a hand and a wrist to use, they still are getting a huge market share. Perhaps we need to compete with them the same way AT&T and Verizon compete.
Maybe I have to talk to the signing companies and offer them anytime minutes if they use our site more. Or maybe I need to offer them new features. Of perhaps I need to offer an easier way to find Notaries on our site.
Most hiring parties I interviewed don’t care if Notaries know anything, they just want people with around two years experience. But, people lie about their experience, so what do the numbers really mean. How many signings do you think these companies really want? If you have signed 200 loans will they try you if they like you?
Maybe I should find a way to pay signing companies to use my site. Every time you use a Notary from 123notary, you can get a chance to win a Starbucks card.
I cannot afford to create the technology necessary to rival Snapdocs, so I have to compete in other ways. Using my femininity is not one of those ways, mainly because I don’t have any.
Perhaps I should try to appeal to generation Z. I don’t even know what they like. I think I know more about foreign cultures in central Asia than I do about generation Z, the post millennials. I do understand generation Y. After you talk to them for more than two minutes, the only question that enters your head is… why?
I think that what will win the battle is finding out exactly what signing companies want and having new search features to give it to them easily. Wish me luck. In the mean time — keep stamping.
You might also like:
Compilation of posts about SnapDocs
See our string of posts about snapdocs