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July 3, 2020

Snapdocs doesn’t take phone calls. How much of an issue is that?

Filed under: Signing Company Gossip — Tags: — admin @ 9:54 pm

123notary started about twenty years ago, and our business model was to offer human to human consultations, help and sales. People like that we are interactive, knowledgeable, skilled and experienced. When you call the NNA, they also answer the phone, but the more experienced members seem to work at the hotline and I don’t know if that is still in existence. The hotline people do not know about marketing though, and 123notary specializes in that.

Snapdocs on the other hand does not take phone calls. They are too high tech for that. I wonder what people’s experience is dealing with a company so antisocial that they don’t engage in phone calls? For me this is a big negative. But, in today’s antisocial world, most people don’t want to talk to someone else anyway.

I believe in reincarnation, and a lot of the people in my city are extra-terrestrials at least spiritually. They don’t like to talk to humans, and they are very comfortable with futuristic devices and applications.

How is communicating with Snapdocs? Are they helpful? What are your reactions?

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June 9, 2020

How often do you not get paid on Snapdocs?

Filed under: Signing Company Gossip — Tags: — admin @ 10:13 pm

I am hearing all different stories from Notaries who use Snapdocs. Of course, it is not Snapdocs themselves who pay you but the companies who work through them. On the other hand, they are a portal and they have the power to have standards for payment terms if they want to.

One Notary said they got paid on average in 40 days.

Another says 30-45 days

Another says 50-60 days

Another says 14 days or less

One Notary got 700 jobs and then all of a sudden the phone stopped ringing, or beeping… whatever noise it makes when you get a text.

Snapdocs reportedly does not get involved in payment unless all parties involved want to use Vendorpay. Interesting.

But, how often do you just not get paid on Snapdocs? Is this regular? Is it a bad problem or just a once in a while phenomenon?

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May 21, 2020

Are you frustrated with Snapdocs?

Filed under: Signing Company Gossip — Tags: , , — admin @ 9:53 pm

After reading more and more comments from Notaries about Snapdocs, I realize that your ability to get jobs from them is very unstable.

Instability
First of all, many Notaries have indicated that they got many jobs at one period of time and then the texts abruptly stopped. What probably happened is that someone gave them a thumbs down, or that their average response time was too long and they got bumped down on the pecking order to the point where nobody would text them or use them. It might make sense to be more equitable in the way business is distributed, but that does not seem to be the way Snapdocs functions — it’s winner takes all. Or if you think people being low-balled are losers, then loser takes all.

Distance
Many Notaries complain that they are only offered jobs far away at low-ball prices. This is a common complaint and I don’t know how to answer it other than — negotiate your fees and ask for more.

Pricing
Low-ball fees are a pain. People offer low-ball fees because there are plenty of other Notaries who will take them. If you can prove you are substantially higher quality as a Notary than the rest, there is a chance people will pay more. But, in this highly refined technology driven marketplace, if you are not better, then you can only get a low-ball offer. (Sorry)

Ranking
You can only get better rankings by accepting more jobs and getting a good review. And your reviews and rankings are hidden from your eyes for better or worse. If you are too picky about jobs, you won’t get any, and your ranking might go down. Sometimes you have to do a few low paying jobs to get the ball moving. But, in the long run, I suggest renegotiating prices if you use Snapdocs in the long run.

Summary
I am uncomfortable with a portal that will phase you out on a whim, and that refuses to take phone calls. But, then I have not been a Notary since 2005 so my opinion doesn’t matter. Also, my generation is more personable and more sensitive to being phased out. It seems that the Snapdocs algorithm keeps Notaries in the dark. At 123notary, we will tell you how you do on our algorithm although we don’t publish the actual results. We can also offer tips to help you do better. Snapdocs is good for those who like them, but I am not comfortable with their business model. On the other hand they seem to continue to grow despite all of the complaining so I guess they have something!

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April 21, 2020

story about a counter offer on snapdocs

Filed under: Business Tips — Tags: — admin @ 9:24 am

Story by Steve Weinstein

I don’t know if you want to post this, but it happened to me: Snapdocs posted: $65 Reverse Mortgage application with 20 pages to fax back, I countered $85. turns out the print was 285 pages, plus ever Notary knows Reverse Mortgages are never easy at the signing table. I My fee got bumped up to $95. When I spoke to the Signing Company that I did not think it was right to low ball the fee on Snapdocs, they said it was just a baseline and Notaries could ask for a higher fee. My concern is that Notaries are accepting low ball fees. Seems like there should be some kind of industry standards..

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April 12, 2020

Copying your notes over from Snapdocs? Bad idea

Filed under: Your Notes Section — Tags: — admin @ 9:12 am

Many Notaries just like to copy and paste information. It is easy and thought-free. Thinking burns a lot of ATP, so why not conserve. The problem is that 123notary is not programmed like Snapdocs. The top of your notes section shows up on the search results. So, if you say, “Hi, my name is Mandy.” people will not click on you because they already know your name is Mandy, but don’t know what is unique about you and your experience.

It pays to have Jeremy (that’s me) go over your notes. No, it doesn’t cost anything, but it will benefit you a lot. When I go over people’s notes and fix them up, people get an average of 55% more clicks. It takes me about two minutes. I have done this tens of thousands of times and am good at it. Please allow me to pat myself on the back.

Notes sections on 123notary should focus on certain types of info, and be in a particular type of order. Don’t put all your info in an endless long jumbled paragraph. Divide into sections with experience and unique selling features at the top. Your personal introduction should NOT come at top, because that is not as critical to the hiring decision as what is unique about you and your experience.

So, read our tutorials on the blog about how to write a good notes section in the “your notes section” category on the right column of this blog. The comprehensive tutorials from back a few years ago are more thorough, but everything we have written on the topic is useful.

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March 23, 2020

Snapdocs getting 1 million visitors per month

Filed under: Advertising — Tags: — admin @ 8:28 am

I visited similarweb.com where I learned that Snapdocs traffic was above 1 million visitors per month back in mid 2019 while 123notary and NotaryRotary are both down in their stats far below 100,000. The irony is that when people get high paying work it is normally from 123notary.com. People are getting very little work from Snapdocs these days and almost nothing from NotaryRotary according to my sources. So, is there any value in knowing the click data for sites to compare them? Perhaps I should look at new sales or how we stack up on Google. We are still doing well on Google. Perhaps I should pay more attention to how we rank on particular keywords. Hmmm.

On a brighter note, as of February 2020, 123notary is getting more clicks and the other directories are getting less.

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May 18, 2019

Don’t hate the portal — hate the game

Filed under: Signing Company Gossip — Tags: — admin @ 11:06 am

A notary on our blog posted a comment calling SnapDocs, “SnapCrap” because the job offers were not worth taking. But, SnapDocs is not responsible for the bad offers, they just provide a super-efficient portal. Don’t hate the portal — hate the game. If the staff at SnapDocs could talk to that Notary, they would call her a “Portal-hater.” And just because you got played, doesn’t make the portal bad.

There are other Notaries on SnapDocs that always get their desired fee. I’m not sure how that is humanly, logistically, or mathematically possible, but I have heard this before. Maybe they live in an area where the buyers are hard up. So, the bottom line is, just because one medium of advertising doesn’t work for you, doesn’t make it inherently bad.

You might also like:

Compilation of posts about SnapDocs
http://blog.123notary.com/?p=21531

Snapdocs – are the jobs just too far away?
http://blog.123notary.com/?p=21003

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May 6, 2019

123notary vs. Snapdocs; AT&T vs. Verizon

Filed under: Signing Company Gossip — Tags: — admin @ 11:27 am

Snapdocs is a force to be reckoned with. Even though their notaries are bad, and Snapdocs charges a hand and a wrist to use, they still are getting a huge market share. Perhaps we need to compete with them the same way AT&T and Verizon compete.

Maybe I have to talk to the signing companies and offer them anytime minutes if they use our site more. Or maybe I need to offer them new features. Of perhaps I need to offer an easier way to find Notaries on our site.

Most hiring parties I interviewed don’t care if Notaries know anything, they just want people with around two years experience. But, people lie about their experience, so what do the numbers really mean. How many signings do you think these companies really want? If you have signed 200 loans will they try you if they like you?

Maybe I should find a way to pay signing companies to use my site. Every time you use a Notary from 123notary, you can get a chance to win a Starbucks card.

I cannot afford to create the technology necessary to rival Snapdocs, so I have to compete in other ways. Using my femininity is not one of those ways, mainly because I don’t have any.

Perhaps I should try to appeal to generation Z. I don’t even know what they like. I think I know more about foreign cultures in central Asia than I do about generation Z, the post millennials. I do understand generation Y. After you talk to them for more than two minutes, the only question that enters your head is… why?

I think that what will win the battle is finding out exactly what signing companies want and having new search features to give it to them easily. Wish me luck. In the mean time — keep stamping.

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You might also like:

Compilation of posts about SnapDocs
http://blog.123notary.com/?p=21531

See our string of posts about snapdocs
http://blog.123notary.com/?tag=snapdocs

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May 1, 2019

What Notaries don’t like about Snapdocs

Filed under: Signing Company Gossip — Tags: — admin @ 10:49 am

With so many people complaining about Snapdocs, how is it that they survive. Or perhaps with their heavy bills for programming and engineering services, they are not surviving. I heard a rumor that they wanted to sell out to the NNA. I also heard their offer was rejected by the NNA. Their sister site in Germany called DerSchnappenDokument seems to be a little more financially sound though. Here are some things people don’t like about Snapdocs.

1. Cattle Calls (moo)
Notaries complain relentlessly about cattle calls. If so many Notaries don’t like it, then why do they list on SnapDocs? But, it’s worse. Since few Notaries want to work for free, and few Notaries (other than how Kim Kardashian would be if she were a Notary checking her Twitter followers every two minutes) check their texts every minute, it is hard to get responses to cattle calls. After twenty minutes the calls are going out to people an hour away who definitely are not going to work for peanuts. So, a lot of Notaries are annoyed that most of their texts are for jobs that are too far away. What a poorly thought out system! Then, when you finally do answer a text, you find out that someone else cheaper already answered or that they don’t want you. I personally think that Notaries should wear a bell around their neck and have a diet consisting mainly of grass if they want to continue this nonsense.

2. Thin Margins
Snapdocs charges companies to use their platform. Prices change over time and change based on your arrangement with them. Last I heard it was between $5 to $14 per job depending on which features you used. If you used the billing and downloading software, you might pay more while sourcing a notary alone might be cheaper. I don’t know the details but this is what I have heard. The problem is that companies who use Snapdocs feel that they should deduct the SnapDocs fees from what they pay the Notary. So instead of $80, they might only pay $66 to cover their costs. What companies need to know is that SnapDocs offers technology, convenience, and time saving and that the company using it should pay for that as labor saving technology. You should pay the Notary what they are worth instead of trying to bargain them down to rock bottom.

3. Discrimination
SnapDocs is an impartial search and information platform. But, due to the prominent photos of Notaries on their site, those who use the site are more likely to discriminate. Other sites have photos too, but on signingagent.com, the photos are a lot smaller and not as clear, and on NotaryRotary you don’t see the photo until after you have clicked. Users would be tempted to select Notaries based on how they looked physically or racially more than what their skill level was or how they wrote about themselves. At 123notary, it is more about notes, reviews, and certifications — things of substance.

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You might also like:

Compilation of posts about Snapdocs
http://blog.123notary.com/?p=21531

See our string on Snapdocs posts
http://blog.123notary.com/?tag=snapdocs

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April 19, 2019

Are Notaries becoming unsnapped?

Filed under: Signing Company Gossip — Tags: — admin @ 10:48 am

As time goes on, more and more Notaries are leaving Snapdocs. The fees are too low, the cattle calls too annoying. How does Snapdocs keep on keeping on while so many are becoming unsnapped and leaving them? Perhaps it is desperate beginners who keep listing because it is their only way to pay bills. I hear that.

Today I talked to Carmen about the long term of SnapDocs. Carmen thinks they will not last because too many people are complaining about them.

Personally, I know how expensive it is to have programmers on staff. An operation like Snapdocs with all the technological bells and whistles is going to cost a lot to maintain. I don’t know how much, but it is not as simple as 123notary and might be close to a million a year in technical costs. I’m not sure how much they make, but their costs are no joke.

One of the major problems SnapDocs has with their business model is that those who use them do so to get cheap Notaries. After you include SnapDocs fees, it is not so cheap. Notaries are not usually willing to work for that cheap, and with the fees, companies are not willing to pay that much more. The margins are too tight for everyone. Doing business with people on such thin margins does not seem like a good long term strategy.

Perhaps companies will become more concerned with the quality of the Notary in which case they will not be able to work with too many on SnapDocs. I don’t know the future of SnapDocs. They make thousands per month from each serious customer they have. I just wonder how much longer customers and Notaries will want to put up with this miserly way of doing business.

You might also like:

The evolution of American commerce and Snapdocs
http://blog.123notary.com/?p=22275

123notary vs. Snapdocs
http://blog.123notary.com/?p=21258

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