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May 10, 2018

What has your experience with Snapdocs been like?

Filed under: Signing Company Gossip — Tags: — admin @ 12:25 am

Different Notaries have different experiences. I notice that some Notaries login to Snapdocs every day to gain high placement in the algorithm. Others do nothing but complain of low fees and bad offers. A few Notaries tend to negotiate higher fees and sometimes get away with it. One Notarycomplained that if he doesn’t answer texts right away, he doesn’t get any offers. But, now he says he doesn’t get any offers at all.

Snapdocs has a preference system. If you are the Notary picked, you get a text first and a few minutes to respond. If you don’t get back to them, they auto-text a handful of other nearby Notaries. The system makes sense, but the pay is still low.

So, what has YOUR experience been like with Snapdocs?

Also read:
Comments on our blog and forum about snapdocs
http://blog.123notary.com/?p=21299

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17 Comments »

  1. Snappy has a place of honor and distinction in my block call list.

    Comment by Kenneth A Edelstein — May 27, 2018 @ 2:40 pm

  2. I have replied to SnapDocs requests immediately (within 1 minute) and accepted the signing on at least 15 requests and have never received the job.

    Comment by Linda — June 3, 2018 @ 11:08 pm

  3. Never gotten a signing through them.

    Comment by Sandy — August 27, 2018 @ 5:04 pm

  4. I’m ok with most of it but I do no ot like that fact that I can’t enter with a YES and then give them my conditions instead of NO.
    Also, if you ignore the ones you cant do, it goes against you so you have to answer for everyone and then that gives you a bad repor with the company.
    It’s a catch 22.

    Comment by Debra A Moyer — August 27, 2018 @ 5:05 pm

  5. I’m a primary signer for a major Title & Escrow company in California. They recently (February 2018) started using Snap Docs. In the beginning it was a rough transition however, now it’s great. I love all the valuable information they provide us as independent contractors, ie.. mileage, year to date payments etc. My pay has never been affected and if I was going to complain about anything it would be the amount of time you have to respond (literally 20 seconds) or text messsges go out to others.

    Comment by Pam Boross — August 27, 2018 @ 5:28 pm

  6. The majority of my work comes from SnapDocs. They offer a great many “extras” that are very helpful, from mileage tracking, payment tracking and communication avenues. I won’t be blocking them anytime soon!

    Comment by Juanita Marie Little-Lyons — August 27, 2018 @ 5:28 pm

  7. Not sure why so many have issues with SNAPDOCS….my experiences have been nothing but positive…I set my fees and most of the lenders utilizing them know it…my checks either by ACH…never a problem…I like that they already have all my documentation so when a new lender wants to use me for an assignment…that’s it…Wish everyone out there luck and hopefully you can iron out whatever your problems are with Snapdocs…ps..as I recall the only problems were with my login….finally went to support@Snapdocs.com and got the help needed…but that was it…

    Comment by A.C. Dye — August 27, 2018 @ 5:31 pm

  8. I get about one third of my mortgage signings from them and am very happy with their service.

    Comment by Craig Foucha — August 27, 2018 @ 7:24 pm

  9. If you like working for lowball fees then SnapDocs is the place for you. The only Signing Agents who utilize this platform are newbies who haven’t figured out their real hourly rate yet.

    Comment by Alfred Joenkins — August 27, 2018 @ 7:51 pm

  10. SnapDocs will try and lowball out of the gate. I hold out and most of the time I get my fee. I love all the stuff that post for us as notaries. The have the milage and what it cost you for travel. They also have all the jobs you have ever done for them listed. They are great and help anyway they can. I get most of my signings from them and they pay my fee. They know I will do whatever it takes to get the job done. As a matter of fact they called me the other day to see if I would go back by a guys house that had signed some with me 6 to 8 months ago. They had a check for him, but were not able to run him down. That called me and as if I remembered him and I said yes. They said they would pay me 75.00 to go by his house and get him to call in. I told them 100.00 and got it done for them. They reach out to me first on most of the jobs.

    Comment by Lyle — August 27, 2018 @ 8:06 pm

  11. I have had nothing but very good service through Snapdocs. I would recommend them to anyone in the signing field. When assignments come off in text or email, you either accept or decline or just ignore if the terms are not to your standards. SnapDocs does not set any fees for agents.

    Comment by Bruce Hogg — August 27, 2018 @ 8:09 pm

  12. I have negotiated a reasonable fee once or twice, but for the most part they offer insulting fees, and notice gives you seconds to respond. They also do not tell you everything you are asked to do. Sometimes they add on fax backs, for instance.

    Comment by Jeanne Steidtman — August 28, 2018 @ 2:54 am

  13. This is first time I’ve read that SnapDocs has any kind of preference system. My experience in the LA area is that it’s a cattle call (or similar to Uber) – same assignment offering sent to hundreds of notaries simultaneously. It becomes a speed contest where the assignment is gone within a few seconds. The pay is awful and the economics are on the side of the signing service and/or escrow companies.

    If there is a preference system and a notary receives a text message, is there any indication that they are the ‘preferred’ choice? I doubt it, especially since I’ve never seen such indication on any text message I’ve ever received from them, including the ones where I got the assignment.

    Comment by BobH — August 28, 2018 @ 3:14 am

  14. I’ve been using snapdocs since for many years and I really love the program. I especially love the feature of being able to use snapdocs for all of my signings; even the ones I don’t actually get assigned by snapdocs. I just enter it all manually and at the end of each month my summary is way more accurate based on ALL my assignments not just snapdocs assignments. It pretty much keeps me grounded on a daily basis. I’m sure there is even more I can benefit from using snapdocs but it’ll take me some time to play with it.

    Comment by Maggie M — August 28, 2018 @ 11:06 am

  15. Just becoming familiar with SnapDocs. I have read their info on the texting program and how they award the jobs. I prefer to be able to communicate directly with the signing company. In some regards, the “Text Blast” demeans the professionalism of being a Licensed, Trained and Insured/Bonded “Professional” and resembles Pavlov’s Dogs… IE: “Conditioned Response” aka “Feeding Frenzy”.

    So far, I have found the need to upgrade my cell phone to a model with a “quicker processor” and I have received payment in an acceptable time frame. As with any process change, there will be bumps to flatten.

    I can see it from the signing company’s perspective with the reduction of time spent finding and confirming a notary to perform their signings, however, I thought this site provided a compilation of notarial providers for any given zip code.

    Comment by Dennis Brooks — August 28, 2018 @ 3:58 pm

  16. I love SnapDocs. everyone blames them for the low fees that companies offer. but they are just a platform, they do not set the fees. if you don’t like a fee being offered, counter with your approved fee.
    As far as never getting a job you bid on, its based on your ranking. If you do a good job, and companies like you and your work, you will get ranked higher and have more opportunities to get jobs

    Comment by Cindy — August 28, 2018 @ 5:10 pm

  17. You do have to respond quickly to get assignments, but once you’ve gotten a few with a particular signing company, they mark you as a favorite and I get more assignments from them. But in Silicon Valley, the assignments get snapped up quickly. Still, it is a fair model, I like that I can negotiate and ell them the fee is too low, I have gotten assignments when they met my fee whan I asked for more $$. The bookkeeping feature is really helpful as well. I’ve picked up new clients through SanpDocs I did not have to register through another signing service for so I do appreciate the opportunities to be connected with new companies. I also keep a good company/bad company list that I collect from other Notary blogs to skip over companies that are posting signing assignments on SanpDocs. All in All, my experience is good with them.

    Comment by Rose — September 19, 2018 @ 3:54 am

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