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October 29, 2018

Fix for – Your Phone Stopped Ringing

Filed under: Ken Edelstein — admin @ 12:28 pm

Fix for – Your Phone Stopped Ringing
To understand why it’s not ringing you need to understand what makes it ring. Calls come from three basic origins. Repeats, Advertising, and “where you are known”. Repeats are great, and you will have them if you did a good job for a fair price. People like to deal with a known entity – especially when the prior work was great. Ads cost money, but wisely done have a good ROI
(Return On Investment). However “ads” can be free – the following link:

will be “picked up” by many internet “robots” – including Google. It costs noting to
post a blog, just some time to create content that is worth the readers’ time.

Now on to “where you are known”. I have often suggested the distribution of several hundred business cards. Sure, it’s work – but has the advantage of making a good face to face impression. Well, to be honest it can take a lot of low result legwork. But, it can also be done with a strategy for low effort and high return. One good potential future caller source is doctors. They often need their statement about a patient’s health notarized. You could plan a route to cover 50 doctors in one trip. It would be an inefficient plan. Sure you would leave a card (and perhaps a brief letter about your services) with the doctors; but the narrow focus would miss other potential clients – in the same building.

A better, perhaps more efficient approach would be to visit an area. Doctors might be prime candidates – but the hardware store adjacent to the doctor should also receive a visit. Think of everyone as a potential client – why not visit an many as possible, as efficiently as possible?

This is a very generalized approach. It works for notaries, realtors or plumbers. They might not need you now, but might require your type of service in the future. Can you picture them thinking “now where did I put that card” – I vaguely recall that person seemed competent.

Don’t feel like making a special card distribution trip? You don’t have to. Just be sure to carry about 50+ cards with you at all times and distribute them where you go, and to places nearby.

It’s a numbers game – the cost is very low, and to be frank – the response rate is also low; initially. But some will call, perhaps becoming repeat customers. Unlike the hated “spam” email, you are delivering your card personally; perhaps starting a relationship.

One final tip. Be sure to use the back of the card to make your card a “keeper”. I have a street guide to finding buildings in Manhattan. Some have conversion charts between English and Metric measurement, some Federal holidays. Whatever you choose make it a “long term” keep. Probably the worst is a calendar – into the trash you go on New Year’s Day.


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Situations where you can ruin a loan out of stupidity

A list of things Notaries goor (or might goof on).

Life at the bottom of the food chain

Get off your butt — and start marketing yourself


September 29, 2018

Now is the Right Time to become a Notary / Signing Agent

Filed under: Ken Edelstein — admin @ 11:19 am

Now is the Right Time to become a Notary / Signing Agent

Sounds strange? You think the business is dying? Sure, at the moment things are slow. But, I forecast a booming future for the industry. There are many positive signs:

Baby Boomers Getting Out

The “old guard” of “seasoned” experts, born in the 40s are collecting Social Security or looking at the daisies from the root end. It’s time for the next generation. No doubt about it. They (and I) are “slowing down” and less willing to take on the pressure and rush aspects required to earn top fees. They disappear slowly, as their cells phones are unanswered; clients look for new solutions.

Cost of Entry is getting Lower

The tool set required by the modern Notary / Signing Agent is lower than in the past. Cell costs are very low with unlimited plans common. Sure, very fancy phones are super costly; but they are not necessary. As long as it can make and receive voice, text and email – it’s good enough. The cost of printers has fallen dramatically, HP Laserjet is still the benchmark, mine is a totally reconditioned 4350n (network “Ethernet” or WiFi) with duplexer for under $500. A separate FAX machine is unnecessary as Efax service for about ten bucks a month allows a PDF to be “sent as FAX” from any internet connected PC.

The Economy is on the Rise

I’m not going into a political discussion. But it’s hard to argue that personal wealth is not on the rise. This leads to more home ownership and other notary service needs. The “well rounded” notary; comfortable with Edocs and a variety of personal documents that require notarization will flourish. Case in point: I have noticed a great uptick in persons obtaining passports for their children for vacation purposes. Often only one parent can submit; with the notarized signature on the application of the other parent. I am getting LOTS of these lately.

Training is Readily Available

In addition to your state “rule book” many offer advanced classes and training. This was not so easy to obtain a few decades ago. Related to training is obtaining certifications as to your skill level. These “advanced degrees” draw clients to you like a magnet. A few hours a day, two or three for a couple of weeks can really advance your skill level. The big notary sites have blogs which are rich in real how to do information. Also read the “what not to do” equally important.

It’s not “Instant” Riches

Understand that your business, like any other business will grow slowly, At first it’s just some extra pocket money for a night out. Don’t quit your day job until you have a “critical mass” of repeat clients. Don’t forget to distribute your business card widely, perhaps with a cover letter about you and your services. Carry a well stocked “kit” of supplies, forms, embossers and stamps to meet any request. Your Notary Commission can and will yield the results you want; if you are willing to put the appropriate amount of effort into becoming the most skilled in your area.

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September 2, 2018

Redaction – the legal Eraser

Filed under: Ken Edelstein — admin @ 11:39 am

Redaction – the legal Eraser

When something needs to be changed, typically the spelling of a name; there are many wrong ways. There is only one right way.

Wrong Redactions

If you wish to destroy, as in making it generally unacceptable for most filing and legal purposes, the surest way is to plaster on the White Out. Equally bad is to simply erase the error (not so easy with LaserJet printouts) but it still can be done with a white ink eraser. There is also the time honored method of obliteration via multiple cross outs. Neater, but equally inappropriate to simply overwrite one letter with a different one. The classic example is adding a second loop to the bottom of a capital P to make it a capital B. Less neat, but still wrong is to simply write a new letter on top of the old one. There are probably other wrong ways, I have not seen them all.

Proper Redactions

Simply draw a THIN line (a Pilot Precise V5 RT pen does this well) thru the middle of the WORD (not a single letter) or phrase that is in error. Thus, “Kenneth A Ebelstein” becomes “Kenneth A Ebelstein”. Note that the thin line allows the underlying text to remain fully readable. Few can draw a thin straight line, use a credit card as a line guide. Initials (more on whose are used later) go at either end of the strikethru line or in the margin at either side of the text. Lastly write the correct value “Edelstein” as nearby as possible. It WILL look bad, you will think a discreet “overwrite” looks better. Perhaps, but that overwrite is never acceptable.

The Two Parts of a Notarized Document

Documents to be Notarized consist of only two parts. There is the document itself, almost always first. The document is followed by the Notary section. One tiny exception is the possibility of the Venue (State of xxx, County of xxx) residing at the top of the document. Even though it is “first” the Venue is always considered as part of the Notary section.

Who makes Changes Where

This is simple. Only the notary can make changes to the Notary Section (including a top most Venue). Affiants make changes as needed outside of the Notary Section. I have been told to “correct the name spelling everywhere it appears” and refuse to do so. I do not make any writing of any type outside of “my” area. Nor, do I permit others to make changes in “my” area. Any change to the body of the document should be made by someone who will be signing THAT document, and by nobody else. Thus, you MUST teach them proper redaction procedures.

Who Initials in the Notary Section

I’m sure you guessed this one. ONLY the notary. Correcting a misspelled name in the Notary Section is NOT initialed by anyone else. I have had “low IQ” persons tell me that the named person should initial a name correction in the Notary Section; sometimes they want me to ALSO initial the fix, I do not allow anyone other than me to write anything, including initials in my area.

Who Initials in the Body of the document

ONLY persons whose signature appears at the end of the document, never the Notary. Take care to check who will be signing. Often one spouse is on some documents, but not all; and that is the one needing name correction. If they are NOT signing – even though their name is in the body of the document they do NOT initial the correction.

This can lead to strange looking corrections with a split signing. The prior affiants will not be initialing changes made during the “second session” – that’s one for the attorneys to argue.

Some Parting Thoughts

Get the initials right. When I change a Venue it’s KAE as my middle initial is on my stamp. The same applies to affiants. If the signature line of the document has Jr. Sr. III or similar, those attributes follow the regular initials EG: KAE Jr. or KAE II. As the name attributes are part of the legal name, they follow into the legal initials.


August 26, 2018

Are you practicing law by drawing a signature line?

Filed under: Ken Edelstein — admin @ 11:14 am

Are you practicing law by drawing a signature line?

As usual my opening ambiguous answer: it depends. Depends on what you are probably thinking. Well IMHO it depends on where that line is to be drawn. I view items to be notarized as consisting of two sections. The document and the notary section, the former is outside of my “sphere of influence. Conversely, the notary section is my domain exclusively.

I have a simple policy regarding the document area, I don’t touch it, nada; not at all. If a correction is to be made in the document, the affiant(s) make it, and they initial it. That rule applies to additions, changes and redactions. Often I have been requested to change something in the document section; I request that in writing. Then, the instructions are passed to the affiant(s) as “requested” modifications; with the source of the request explicitly shown.

Of course if the signature line where I as the notary should sign is missing I, using a credit card as a straight edge, draw it in. Not so for the document itself, that is a job for the affiant(s). Am I carrying my “keep out of the document” policy to an extreme? Probably, but it’s a slippery slope when violating a basic rule.

Often the notary section is split. The Venue (State of: & County of:) might appear at the very top. That is still part of the notary section and must show where the notary signed. We all know to either fill it in if blank, or redact the inappropriate entry (notary initials at one end of the redaction line) and neatly prints the correct value(s). The affiant(s) do not initial changes to the Venue. Thus, the document section and the notary section(s) are “touched” only by their owners.

Back to that missing affiant signature line. It’s not really required. Often there is just a box for the signature or only an indication of where the affiant is supposed to sign. Would I really ask them it draw that silly line? Probably I would give them the option to do so; and let them decide if they want to. It has happened to me a few times. They are split on the option; some do, some don’t – it matters not a bit to me.

Let me stress the major “take away” from this article again. Don’t write, not even a tiny bit outside of the notary section. Pass along requests, but do not make the marks yourself. The affiant(s) will be initialing those modifications and they should be in “affiant handwriting”.


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August 20, 2018

Notary – What would you do?

Filed under: Ken Edelstein — admin @ 11:17 am

Notary – What would you do?

Assume in most questions that nobody answers your frantic “what should I do” calls.

A) The buyer side loan package is huge, 235 pages. You glance thru the package and notice that the borrower’s name was misspelled, dozens of times. You don’t discover this till “at the table”.

1. Plow thru all the necessary changes, figuring it’s your fault because you did not verify what the ID was and what the correct spelling was.

2. Dozens of corrections would probably void the package; you adjourn the session and call your employer.

3. Borrower has software that can make a quick “global change” to the PDF and reprints the package with the “corrected name”; so it’s possible to proceed with the signing.

4. Use the AKA (also known as) form to notarize the misspelled name and equate the proper spelling as a valid alias. You perform notarizations of misspelled name based on sworn AKA to make it legal.

B) You accept a near “lowball” fee. There is no mention of FAX backs when you accept the assignment. When the Edoc arrives there is a full fax back requirement on the “notary instructions”. As usual nobody is reachable due to a 6PM appointment. You do not have a scanner and faxing the package would cost half of your pay.

1. There is still time to ship for next day if you do not fax, you ship without faxing. You figure they are getting what they specified and what was agreed.

2. You hold the package till next morning and call asking for a fee increase.

3. You leave the completed package with the borrower asking them to scan/fax then ship.

4. You take your lumps, fax it all at top dollar from Kinko’s and ship; wanting to save the account.

C) Borrower calls you to change the meeting location, fifty miles more distant, over toll roads.

1. You tell the borrower there will be an additional fee for them to pay “at the table”.

2. You decline the change mentioning your schedule does not permit the extra time involved.

3. You call Escrow, who sent the job, they refuse any additional fee; you dump the job.

4. Such is life, you cancel your subsequent assignment and comply with borrower demands.

D) The borrower’s dog keeps “pawing” at you; thinking you are a source of Milk Bones. You ask that the dog be placed in a different room; borrower replies that they never lock their dog in a different room and refuses.

1. You ask the borrower to pay for new pants, if they will you will proceed.

2. You declare the situation a “hostile environment” and threaten to leave if dog not contained.

3. You call a “pause” to the signing and attempt to make friends with the dog.

4. You suggest moving to a nearby diner without dog; angry borrower asks you to leave.

E) The docs are way late, the borrower keeps calling you asking when you will arrive. You don’t know when/if they ever will arrive as Title keeps (many calls) saying “we are working on final details, it should be soon”. This has been going on for three hours.

1. You keep trying to pacify borrower telling them the loss of rate lock would be very expensive to them.

2. You are not a fan of “heroic waits” and politely tell Title to put their job where the sun never shines.

3. You refused two other jobs during the wait – so you hang in there hoping to recoup some of your losses.

4. You give Title an absolute deadline, docs in half an hour or find someone else.

F) You don’t have a racist bone in your body, you treat every human the same; and follow all rules. You are shown a passport from a country you never heard of. It’s all handwritten, even the passport number. It does not have a USA visa.

1. You accept the passport and include a photocopy with the statement that you have your validity doubts.

2. You decline the ID even though affiant claims to be from poor country and that’s how they do it.

3. You proceed but hold package till you can do some internet research to validate the passport.

4. You explain the situation to the Loan Officer and follow the advice given.

G) This one happened to me. Identical twins, dressed and looking exactly alike. Both are on title and both need their signatures notarized. They joked when you met them how they enjoy substituting for each other.

1. The passport signatures are very similar, but you think you detect slight differences; you have them sign in front of you and determine based on handwriting which is which.

2. Mission impossible, you adjourn the session.

3. It really does not matter as they will be co-owners; you proceed relying on their sworn oaths.

4. You insist on a fingerprint next to each signature.

H) The LO is adamant that you must backdate your notarizations to yesterday or they will incur financial damages and will sue you the notary to recoup their losses.

1. You insist upon a hand signed email (PDF) from the LO with the authorization to backdate. It actually arrives on your cell phone on their letterhead stationery and hand signed. You proceed to backdate it’s the LO’s problem.

2. You carefully spell your name to the LO stating that you hate to receive subpoenas with bad spelling.

3. You use the proper date and inform borrowers that it is improper for them to change the date in the notary section; then proceed to explain proper redaction procedures. What they do is not your problem.

4. You tell yourself perhaps the LO is right, your watch and cell phone might be showing the wrong date.

I) Borrower looks at the package and states that they will be taking 3-5 hours to read every word. You explain the included Right of Recision, but borrower states they will sign nothing till reading every word. Also borrower wants to confer with their attorney while reviewing the pages. Nobody is available when you make calls.

1. You call out for pizza and ask for the remote to the TV.

2. You leave package and copy asking borrower to call when ready to sign.

3. You tell borrower you can stay for an hour and a half, and then must take docs whatever the progress.

4. You demand they sign quickly and threaten to cancel the loan if they don’t.

J) Borrower has full middle name on docs but no ID that has more than middle initial.

1) You accept High School Yearbook entry as that has full middle name as part of ID – take pictures of all IDs, including yearbook entry and include with package.

2) Title says it’s OK to proceed and they will drop middle initial when issuing deed.

3) You redact the middle initial only in the notary section as that was the proven ID. Job proceeds.

4) You cancel the signing because there was insufficient ID.

K) During the signing the borrower lights up a “joint”, offers you one (which you decline) – and proceeds to sign all of the documents.

1) As you did not “partake” it’s OK for you to notarize the documents.

2) At the first sign of illegal activity you adjourn the signing and take all paperwork, reporting issues.

3) Borrower claims “pot” helps them to concentrate and relax, you ask for windows to be opened and proceed.

4) Wanting to be accommodating you ask instead for a Scotch and Soda to stay legal

Please use the LETTER of the question in any comments so we all know what you are referring to.


August 18, 2018

The Difference between Heaven and Hell

Filed under: Ken Edelstein — admin @ 11:12 am

The religious leader (RL) died a peaceful death. It matters not the gender nor the specific religious belief of the RL. The RL was surrounded by adoring friends and family until the end. Knowing death was moments away, the RL asked the Lord to grant the only request made in a life of devotion and sacrifice. With dying breath the RL asked God that to know the difference between an afterlife of damnation and one of reverence and salvation.

God looked down, listening, to the RL’s last request and smiled. It was such a small request and one that was richly deserved. The Lord would do more than tell the Learned One, bud decided to show the RL, personally – granting this most humble of requests.

After the RLs last gasp of breath, a smile formed, a life of belief and honor convinced the RL that the message was heard. As the heart stopped beating; the eyes developed new clarity.
Around the RL was a beautiful forest with a series of paths leading in multiple directions thru the woods. Confused for a moment, being not sure which path to take; the RL paused. Soon the RL noticed a friend approaching; it was the one who taught religion, a friend and teacher.
Follow me the friend beckoned, that you might learn the answer to your final request. They walked on one of the paths for a short time. Soon they came to a clearing with a majestic castle in the distance. They continued to the castle, the drawbridge was down and the gates were open.

They entered a magnificent room, with a very long table in the center. Upon the table were the finest of food and drink in abundance. The feast was piled high in the center of the table and people were seated, facing each other on the sides. The RL, upon noticing the feast told his guide that this truly must be heaven. This particular RL was known at times to partake a bit to excess; the only minor “vice” of a virtues life. The RLs mouth began to salivate, eager to partake.

The guide noticed, and reminded the RL of the request to learn the difference between Heaven and Hell. This certainly is a grand Heaven the RL exclaimed, I would be happy to be here for all eternity. Not so fast said the guide. You are only looking at the table, divert your eyes to the residents of Hell! Astonished, the RL complied. It was only then that the RL noticed that the arms of those seated had planks of wood strapped to their arms. They were unable to bend their elbows, and thus could not feed themselves. They sat starving while looking at a feast.

How horrible, what purgatory exclaimed the RL to the guide; I certainly would not want to spend eternity at that table. They turned and left the great hall, exited the castle and soon were back in the forest. The guide followed a twisted path and soon came upon a clearing. To the surprise of the RL there was an identical castle; or he thought it might be the same one again.

They entered the second location, again with drawbridge and open gate. Inside there was a great hall with exactly the same feast laden table in the center. This time the RL quickly glanced at the arms of those seated. Again astonished, he noticed that they too had slats of wood affixed to their arms such that they also could not bend their elbows to feed themselves.
We must have taken a wrong turn in the forest; we are back where we started the RL said to the guide and friend. The guide spoke again. My friend, your life of kindness and devotion has not given you the ability to grasp the totality of a situation. Use those newly restored eyes to really look upon the face of Heaven. For here is where you will have a seat at the table.
He looked more closely. The new found strength of his eyes and mind focused on the slats of wood affixed to the arms of those at the table. Only then did he notice that they picked up items, be it food or drink; and reached across the table to feed their counterpart on the other side.


August 12, 2018

Bouncey Bouncey PayPal

Filed under: Ken Edelstein — admin @ 11:32 am

It has always been my policy to require payment in advance for a variety of situations. If the job requires me at 4AM, if the caller tried to be “vague”, even if the job is very distant and requires extensive travel. PAID – sounded nice, but it really is a construct when using PayPal that does not include absoluteness. The payer can “bounce” the payment. The PP system is designed to protect the buyer not the merchant. That is a good thing, but can have unexpected implications.

On the good side, I tried to buy a camera from an individual overseas. I made the payment but the item never arrived, nor was it shipped. PP stepped in and returned my funds rather quickly. The seller could not provide a tracking number, big mistake on seller side. PP wants proof of events, not opinions or statements.

On the not so good side (for me) this works against the provider of services; even when the service was delivered perfectly. Over the past decade I have had exactly three contested charges. They were all for the same reason. Simply put the client forgot my name and questioned the charge with their bank. That starts a lengthy process that initially gives my client a refund from my account. All they have to do is “ask” – when their bank asks PP they credit my client and debit me.

And, it’s a long procedure. Even when my client is “reminded” (from assignment email, airbill images, etc), and they tell their bank the charge was valid – it takes PP about 100 days to restore funds to me!

I’m in the car, “Unknown Title” calls with a challenging assignment, as described above. I tell them they need to pay my fee in advance. Historically about a third of them agree, though it’s not their usual business procedure. That’s the problem. When they review their credit card statement they totally forgot what the payment to me “” was all about. This probably happened many times without a “bounce”. Most probably looked up the web site and recalled that I did indeed work for them and they were satisfied with the results. However, some others do not think to do that, they ask their bank “what’s this all about”.

My regular readers will be disappointed with this installment. Normally I first dwell on the problem then provide a solution. I have none. The good news that in many hundreds of PP payments this has only happened 3 times. Also good news is that I have avoided “duds” that are problem collections. I no longer have the last Monday of the month devoted to “dun the turds”.

PayPal remains an excellent tool to secure advance payment. But you must keep the email history, especially your scan of the return tracking number as factual evidence that PP accepts. I will continue my policy, for example of requiring 4AM callers with an “emergency” to prepay – during the initial call. It stops them from putting you in a position of obligation while they make additional phone calls trying to trim ten dollars from the mobile notary fee. Once a payment is made few “shop around”. Why during the initial 4AM call? I don’t want to be woken up twice for the same assignment. I tell them honestly my cell will be turned off if payment is not received in the next 10 minutes. They “mind” their “business” and I “mind my own business”.


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June 12, 2018

They want a refund

Filed under: Ken Edelstein — admin @ 11:29 am

They Want A Refund
It’s a very routine start to the project. We agree on a time and a place. The document is sent to me via email and I am assured the affiant will be on site as scheduled with proper ID. It was a cold morning in Manhattan, wind chill about 25F, but the little Honda Civic cranked to life. Appointment was way downtown so I allocated an hour to reach the distant location. I had printed 3 sets of the document. One for the affiant to ship, one for affiant to keep, and a backup to recover from any mishap.

Arriving 15 minutes early, I take the elevator to the destination. There I am met by security that asks the purpose of my visit. Informing the guard that I am there to notarize a document for an employee, with whom I have an appointment. The response was something that truly surprised me. “We do not permit notarization on the premises”. “You will have to submit the document via registered letter to the legal department.”. Wow! I inform the guard that the notarization is for personal use by the employee and has nothing to do with their company. The guard calls legal and the edict stands!

It’s now 15 minutes past the scheduled time, and the affiant has not arrived. I call the person who gave me the assignment. I am informed that the affiant was delayed and would not be on site for “about an hour and a half”. Then the affiant calls and informs me that once “in the building, it would not be possible for us to leave and notarize at a different location”. Kind of reminds me of the old computer programming loop: Skip to Branch, Branch to Skip.

It’s now a half hour past appointment time, and the guard is telling me that I have no valid reason to remain on the premises. I know what that means; failure for me to leave puts me in position of being guilty of trespassing. Out I go, to call my “employer”. I do have another scheduled appointment and am unable to wait an additional hour, sayeth me. Can we receive a refund of the PayPal payment as you did not notarize the document – is the reply.

In a word no. I made the trip which took an hour in Manhattan morning traffic, and it will be the same for my return trip. You set the location, and assured me the affiant would be present as scheduled with proper ID. However, it is my policy to work with my clients. What I am willing to do is meet with your client, at a location close to me, anytime between 10AM and 10PM for no additional charge. I am not willing to return to this location for any reason as they do not allow me to notarize on their premises.

I put basically all of the above in an email, to document the events. Other than the affiant to be an hour and a half late, issues remain. Affiant can’t leave during working hours (odd?) and I can not return after being asked to leave. I’m also not willing to make another two hour round trip “on the house” in Manhattan traffic. All of this happened early today, it’s now at the close of business and no call to reschedule at the location near me.

There in NO option when/if I happen to be close by as affiant can’t come out and I can’t go in. I do wonder if it’s permissible to stop a Notary Public from performing requested duties in this manner. But am not willing to be arrested for trespassing and incur the expense of legal defense.


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June 2, 2018

Situations where you can ruin a loan out of stupidity

Filed under: Ken Edelstein — admin @ 11:25 am

What I am trying to do is to work in situations where you could ruin a loan out of stupidity into questions that would weed out bad notaries. The question about dropping the fedex or waiting for Chad to call back is a good one. Notaries are tempted to wait even though there is no reason to do so. I don’t see a way to work these scenarios into questions. If you can think of a few really good questions to add to my list that would be great.

The borrower family consists of adult and teen age nudists. They request you UN-dress for the signing.

1. You comply and try to keep your eyes on the paperwork.
2. Too weird, it’s bail out time
3. You decline citing “it’s not your way” but permit them to remain naked.
4. You insist everyone dress, and return in a half hour.

Both borrowers signed and initialed (correctly in all the right places) all pages of the 258 page double refinance package; prior to your arrival.

1. They must resign all signatures as you did not witness any of them.
2. Only the Acknowledgements must be resigned as they include the wording “subscribed before me”.
3. The Title Company notary must do the notarizations, as they are the only ones authorized to notarize unwitnessed signatures.
4. Only the Jurats need to be resigned.

At the end of the package the borrower asks where the 3 day RTC form is. It’s not in the package. They insist that it should be there. You cannot reach anyone by phone.

1. You allow the borrower to hand write their RTC form and you notarize it.
2. Fortunately you have a different loan package with a RTC form with you. You duplicate it and change all entries to match the current loan.
3. You find the loan on the table is for vacation property, you don’t count Saturday when the missing form (via either 1. Or 2. Above) is created.
4. You find the loan on the table is for investment property, thus the RTC is not applicable.

You realize at the shipping depot that you forgot to double check the loan package. Upon inspection you notice that the borrower did not initial the signed signature page of the Note.

1. You make a copy of the page, email it to the borrower, requesting they initial it and FAX it to your employer, then you ship.
2. Knowing you will miss the drop off, you return to the borrower for the missing initials, and ship the next day, happy that the package is now complete.
3. Initials are not required on signed pages, so you ship with a post-it at the top of the package noting the missing initials.
4. You add the missing initials with a different color pen so they will know it was a notary correction then ship.


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May 27, 2018

You have only One Objective

Filed under: Ken Edelstein — admin @ 11:24 am

You have only One Objective
Some have had many objectives, concurrently; and all of them critical. Picture a front line medic or doctor in a war zone. Surrounded by the dead and dying. Some can be saved, but there are decisions to be made, and made very quickly. Some must be ignored, just a quick shot of morphine to ease their suffering. Perhaps, if there are adequate supplies, a few shots of morphine; a merciful quick end…. Rapid life and death decisions to do the most good.

You, on the other hand have lots of time to process the documents. Oh, sure, there might be some other assignment following; but certainly not an issue of life and death. You might be late, or lose that subsequent job. Even with careful scheduling, time conflict can develop. But, your focus must be on the work in front of you. You have only one objective, unlike the harried medic. You are to do your personal best. My audience of readers are professionals. I know that you know how to process the silly docs. Most Squirrels can process a loan package; in fact many do, working for peanuts.

Back to the concept of One Objective. What is that objective? Well, as I have often stated the highest of all objectives is to work legally. Everything else is subordinate. You must properly redact the printed state in the venue, if necessary. And neatly write in the state where the notarization is taking place and initial the redaction. Of course that is just a trite example; you know there are many other mandatory actions you must perform. I’m not going to list them.

OK, so you work legally. What’s second most important? And, it’s not a surprise that you know that one too. It’s to do the job accurately and completely. Sometimes “field decisions” must be made; and they may go opposite to the instructions you were given. Jeremy is big on following the stated directions, I am not. Perhaps an example: “under no conditions are you to call the borrower”. OK, I’m generally paid in advance; so if you arrive at an address that is a vacant lot, and none of the given contacts answer; what to do? I would call the borrower – it’s happened to me and the “forbidden” call to the borrower saved the day. Following instructions would only allow going home. After legal considerations; my next priority is to get the job done.

Are your shoes shined, fingernails trimmed and clean, haircut recently, etc? Sure, some of the packages have downright demeaning wording. Ignore the BS. We become heroes when the job that we submit funds. Scarlett O’Hara in Gone with the Wind said “land is the only thing that matters”. Talk to any loan officer – “funding is the only thing that matters”. When you return, on time, a fundable package (legally notarized) you met the objective they had in mind when they selected you. Great faith and trust was bestowed upon you – don’t disappoint. Certainly not because some cretin mistyped a meeting address and does not want to risk you talking to their client. Break The Rules (set by the “unreachable unknowing”) – and get the job done!

Back to that harried battlefield medic. Let’s change the venue, now the doctor is working in a world class hospital with the best tools, drugs and lots of time. You are unconscious on the table, you cannot see the concentration in the eyes of the doctor. Nothing else matters, the procedure will be done to the best of the surgeons ability; and, if at all possible; will be successful. Can you concentrate on the task at hand with the intensity of an ER surgeon? If not, learn how.


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