Signing Agent Pitfall Avoidance by Mindset Awareness
No, I’m not going to present to you for the umpteenth time the same old “must do” and “must not do”. They have been covered – extensively, in blog articles and on the forum. If you don’t know how to properly request the initials of Mr. Red Green-Blue III, or the difference between a Venue and a Jurat – you won’t find the answers here. Rather, I will delve into the notary mindset, and related mindset awareness. Don’t worry, no rants or religious dogma will follow. But, I do hope to get you to think about you. You, not the docs, not the borrower, not even your fee – You, are the most important component. Your body may drive the car and carry the package, but it’s above the shoulders that really runs the show.
We do a lot of preparation. Commission renewal, stamps, forms, E&O, gas in the car, printing supplies, and the list goes on and on. The car will stop when it runs out of fuel, so will you. Our fuel is nutrition and sleep. Is taking care of yourself high on your priority list? Or, do you grab junk food and accept a 3AM “plum” – knowing you have an 8AM edoc appointment. Sure, you are “in it for the money”, but take the mindset of the broader view. Drowsy driving after minimal or no sleep abuses your body. Even worse, those fees you earned are nothing compared to wrecking the car and a visit to the emergency room, or morgue.
How do you feel? If you have been taking care of yourself, the physical part of you should be in reasonably good condition. But do you like what you are doing? Or, is it drudgery. Most of the successful signing agents really like what they do, and it shows. They tend to be open, friendly and cheerful. You attitude does not require you to be a doormat for others to trample and take unfair advantage of you. A cheerful mindset does not negate proper business practices and using caution when appropriate. There are many ways to request the kid’s TV volume to be lowered.
While your mindset must be focused on completing the signing without error, how you proceed towards that objective, how you interrelate with the affiants, defines you. Everything you do is a component of the impression you make. Being well fed and rested, docs reviewed, adequate travel time, and sensible scheduling are a good start. Rushing both yourself (no double-check), and the affiants is the mindset for disaster. You are there to lead them thru the completion of the forms; obtaining signatures, initials; and sometimes other paperwork. Your goal is to deliver perfection of both your work, and the work entered by the affiant(s). A zero defect mindset requires to continually check their entries. Are they writing in the margins? Have they reversed the dates back to their native format? Is their required middle initial in each signature?
Ours is very much a person to person service. No signings are conducted over the phone. You arrive in “proper condition” to do the job; but “they” are the exact opposite. Perhaps they are nervous; after all it is the biggest financial transaction in their entire life. It could be that the baby cried all night and they are exhausted. Clearly these conditions and many similar ones; call for a mindset of empathy and toleration. However, as they are “not at the top of their game” you need to be even more diligent in checking what they do. You are an expert at finding where they must enter; you also need to be an expert at verifying that the entry (where possible) is correct.
I assume you “know your stuff”, but technical knowledge of signing procedures is only the foundation. You need to be prepared to relate and adapt to affiants who change mood as the pages turn. A mindset of competence and helpfulness, staying in control, but not in any way being manipulative works best.
You might also like:
Buddhist Notaries say, “Be at one with 123.”
Being at one with the universe as a Notary