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December 16, 2020

Yet some more interesting summaries about bad reviews about Notaries

Filed under: Reviews — admin @ 12:31 pm

This Notary wrote up a Trust, but used the wrong apartment number, the wrong banking information and didn’t return calls.

Another Notary disappeared from communication and used the excuse that her power went out.

A Notary was assigned a job. 10 minutes before the appointment she texted to say she would be “a little late.” Two hours later she showed up. That is more than a little late. The Notary replied that she apologizes, but unfortunately some personal matters prevented her from showing up.

A Notary with low placement — didn’t provide scanbacks, only shipped back half the package and then threatened the clients with emails and threats because she didn’t get paid…. COMMENTARY — good God!

The error. A Notary made a small mistake and promised to fix it but didn’t after handling two refinances. Then she shipped the package to the wrong mortgage company. Then, she became unresponsive. The other Mortgage company was fast getting the documents back so all was not lost.

A notary rushed the borrowers through the signing and then admitted that he was double booked. Then the notary responded saying that he has no response for racist people. COMMENTARY – I’ve heard of playing the race card, but the Notarial race card? That’s new even for me.

A Notary forgot to scan a package and the docs got back after four days. The responses was, “Sorry, my dad got sick.”

One Notary committed fraud by forgina seller’s signature on a document. COMMENTARY – I should make a test question out of this one.

Q. Should you commit fraud by forging a seller’s signature on a document?
(a) Yes
(b) No
(c) Hell no, that’s illegal

A Notary canceled a signing at the last minute. Her husband texted the company to tell them it was because the price was too low. COMMENTARY – you are not required by law to accept, but once you accept you can’t back out unless they change the terms on you (which happens.)

The Notary was to notarize Jane only on page 1. The notary notarized both Jane and Fred, and on the wrong page, not page 1 which nullified the documents. COMMENTARY – if you get weird instructions in writing, follow them. You can call to confirm the weird instructions, but it is in writing so no misundrestandings should happen.

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December 14, 2020

Best positive reviews about our Notaries

Filed under: Reviews — admin @ 12:30 pm

I wrote another few posts about bad reviews and excuses that Notaries made. Now here are some of the best recent good reviews!

Melissa is absolutely amazing and very professional. She saved my closing from falling apart. She picked up on the first ring and took a closing 2 hours before signing. I highly recommend her and will working with her every chance I can! Thank you again Melissa!

I met Laurel and my client in Las Vegas to sign some very important financial documents. She was most professional, on time, great communication and made me look good in front of my important client. I would highly recommend Laurel and will be utilizing her services again in the near future. Thank you very much Laurel. You are the best!

Barbara was courteous prompt and extremely knowledgeable on our settlement!! I had further questions a few weeks later and I called Barbara. She not only answered my questions but went above & beyond to find me the phone numbers I needed!

Christine was amazing! We needed some medical paperwork notarized for my father and she was able to provide witnesses and notarize documents within a couple of hours. She was kind, considerate, and compassionate about my father, yet efficient and professional. I would highly recommend.

Brian is a very kind person. Also easy and fast to work with. He wore his mask and gloves at all times he even let me put Lysol under his shoes before he came in the house. He is such an amazing notary very good to work with!

I just wanted to advocate for Elizabeth because she really shined when we needed a notary last minute, she gladly stepped in made time for us despite her full schedule. She was professional, very COVID conscious and her warm disposition makes her a pleasure to work with. We met our deadline despite our poor planning thanks to her and will be our first choice in the future, thanks again!

Barbara did an incredible job for me! I live in CA and my 91 year old aunt lives in FL. I called Barbara at 9pm her time and she drove an hour and a half each way the next morning to get a Power of Attorney notarized. Her follow-up was impeccable for a couple of additional calls. I highly recommend her as a professional, can-do person! Thank you, Barbara!

Elizabeth contacted me before our signing time and advised me that the documents had not yet been received. She assured me, however, that as soon as she got them she would be in route to my house. She arrived in a timely manner after getting the docs. I understood it wasn’t her fault she was running a few minutes behind. She looked and acted very professional, had a great smile, and was very nice. We got the documents signed in a matter of no time and she was on to her next signing. I recommend Elizabeth for all of your signing needs. Thanks again ma’am.

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July 25, 2020

Daily habits vs. Reviews. They are more similar than you think.

Filed under: Reviews — admin @ 9:32 am

If you want to have a healthy listing, you need reviews. You should ask for reviews every day, or at least whenever someone tells you how much they like your work. But, many notaries claim they don’t have time.

You have time to brush your teeth daily right? And if you don’t brush them — you lose them. (gulp.)
You have time to wear your seat belt, right? And if you don’t you might die.
You have time to eat daily, right? And if you forget, you will die after a few days.
But, many of you don’t ask for reviews daily.

People who don’t have reviews get less than half the business that those who have reviews get. It is also important to write a thorough notes section (ask for help if you need any).

People also come up with lame excuses why not to ask for reviews. Some will not ask for reviews because they don’t get enough business. But, if they had reviews they might get enough business. Others say they don’t need reviews because they have too much business. But, if things slow down, you will once again need the reviews.

It’s kind of like not brushing your teeth because you don’t have any cavities — now… Brushing your teeth is for the long run and not for right now. So is asking for reviews.

It’s kind of like not wearing your seat belt because you haven’t had any accidents recently.

It’s kind of like not eating for a month because you are too fat anyway.

So, ask for a review today (and then floss.)

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July 2, 2020

Reviews – are you ashamed to ask?

Filed under: Reviews — admin @ 8:30 am

So many Notaries don’t have reviews. Each time I talk to them I get different concerns, excuses and questions. It is common for people to not want to ask for a review because the signing company told them not to talk to the borrowers about any business other than the signing. But, not all signing companies tell Notaries this. Other times, many Notaries feel ashamed to ask for reviews.

I try to explain that getting reviews is a life or death issue. If you don’t get reviews, you don’t get much business and then you have no future in this industry. If you feel fear or shame, try to work your way through it otherwise you won’t survive. Asking for reviews is a habit. Once you get used to it, you will do it naturally.

Just try to do the best work you can. Then, when someone tells you how good your work is — that is your cue!

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May 13, 2020

If you have multiple listings on 123notary, what happens to the reviews

Filed under: Reviews — admin @ 9:44 am

Reviews on 123notary are supposed to be unique to each listing. We do not want to have pages completely copied as we are not sure how Google will react. This is for marketing and SEO reasons and not for integrity or notary reasons. So, if you started with one listng and then purchased two more listings, you would not start off with reviews on the new listings. So, is there a solution? Yes.

We allow Notaries to copy ONE of the reviews, so pick the best one. We will also copy another review upon request. The bottom line is that we want each review to come on a different day and from a different IP address. What we don’t like is for someone to have three reviews published the same day as that looks cheesy. We also don’t want multiple reviews coming from the same IP address as that looks fraudulent.

So, although we do have restrictions, we can also help you get two reviews on your new listings almost immediately.

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February 3, 2020

Best posts about getting reviews

Filed under: Reviews — admin @ 10:54 pm

Here are some of our best older posts about getting reviews for your listing on 123notary.com.

FYI: To do well on 123notary, you need several reviews on your listing in addition to having a good notes section. New reviews gravitate clients more than old reviews. If all of your reviews are three or more years old, you will appear to be someone who used to be trying hard, but who is taking it easy now. To avoid looking like a washed out notary, try to get two new reviews every year. The minute anyone says, “gee I love your work”, that is your cue to say, “oh, can you write me a review? I can just send you a link and it takes only 25 seconds.” Get their email address, send them a link to your review page, and they just need to put in their name, email address, and a quick comment in their own words. Not everyone will do this, but around 10% will. So, you need to keep asking people. You might need to ask two dozen people per year to get two or three reviews, but that is all you need to get positive attention on 123notary. The main thing is to make it a habit to ask for reviews.

123notary’s comprehensive guide to getting reviews!
http://blog.123notary.com/?p=16290

You lose $333 each time you don’t ask for a review!
http://blog.123notary.com/?p=18893

5 or 6 reviews doubles your business
http://blog.123notary.com/?p=8484

The link is the missing link to getting reviews on 123notary!
http://blog.123notary.com/?p=18890

Handling complaints (bad reviews) like a man!
http://blog.123notary.com/?p=22619

Flossing vs. Reviews – both are habits
http://blog.123notary.com/?p=22259

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December 29, 2019

Reviews — the minute you get listed

Filed under: Reviews — admin @ 11:04 pm

Most of our seasoned Notaries have a long scroll of reviews, and they should. Browsers judge you by your reviews. If you don’t have them, you will not be seen in a very positive light. But, people who just signed up on 123notary often wait a very long time before getting reviews.

Newer listings lack credibility. Without reviews or certifications, people will not trust you. So, with a new listing, the first thing you need to do is to get reviews from anyone. Your clients, signing companies, title companies, neighbors, your cat (if she can type), or a friend who has used you. My rule is that if they have used you, they can write a review. Send them and emailed link and ask for a review.

Remember — five reviews doubles your incoming new calls on 123notary.com and you might have to ask five dozen people and send links to get that many reviews, but it is worth it. Reviews lose their gravitation towards new clients after two or three years so keep getting new ones — they are date stamped and you don’t want to look washed out.

Additionally, study from Notary Public 101 and try to take our over the phone certification test as well. Good luck!

You might also like:

Flossing vs. Reviews – both are habits
http://blog.123notary.com/?p=22259

How can new notaries survive without reviews?
http://blog.123notary.com/?p=20057

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January 9, 2017

You lose $333 each time you don’t ask for a review

What? How did you come up with this figure? Who does your math, or rather, where did you learn how to do math? Many Notaries claim that they just never “get around to it” when I ask them about asking for reviews. Most Notaries treat asking for a review as some chore like cleaning the attic once every four years. Asking for reviews is more like brushing your teeth. It takes only two minutes, but if you don’t do it, you’ll lose some of your business — or perhaps need a root canal.

Ask for reviews and floss after each signing
Think of 123notary as a Notary dentist. Most people visit the dentist once every six months for a cleaning and check up. But, how often do you go for a check up for your Notary business? We can give you a check up and tell you what you are doing right and wrong anytime — for free, and without the novacaine. We can also do a “cleaning” on your notes section to remove the plaque. The first thing we’ll tell you is to ask for reviews and floss after each signing. Also, get a check up with 123notary every six months, or whenever you feel you need help.

Don’t for a review ask unless complimented
Asking the wrong people for reviews doesn’t help, and asking unappreciative people is also a waste of time. Most Notaries make a list of all the signing companies they’ve ever worked for, ask them all for a review the same day and get nothing. Ask INDIVIDUALS for reviews and ask them the minute they say, “Gee, I love your work — you’re the best Notary I’ve ever had.” If you don’t get this type of compliments, try showing up exactly on time, dress impeccably, answer all of their questions with a smile, and offer a little extra at no charge. Be helpful, but not too helpful like the breakfast lady at the hotel last week who wouldn’t stop offering me yogurt to take to my room. Individuals could be signers for a single document who hired you directly, or perhaps borrowers.

5 or 6 reviews doubles your business.
Reviews are potent in the minds of readers for three years. If you have five or six that doubles your new business from 123notary statistically. But, getting those six reviews is not so easy. Most Notaries think they need to ask six people and they’ll get six reviews. Then there are the people you asked who said they would write a review, but didn’t. You might have to ask ten people who claim they love your work just to get one review. But, if you ask sixty people, you’ll get the six reviews (yes, six is the magic number) that will transform your business. The question is, how long does it take in minutes to ask sixty people?

Ask sixty people in the course of a year or two.
It takes a minute or two to ask for a review. There is some chit-chat, some gossip, and some technical how to regarding the review. You will need to take their EMAIL ADDRESS, so you can email them a link. Without a link to your review page, few if any people will go to the trouble to find it on their own. 123notary is not so easy to navigate even for our staff, so how will a stranger be able to find your page. Sending a link to the “write a review” part of your review page takes a minute. In total, you might spend about four minutes each time you ask for a review and send the necessary email. Asking sixty people will take 240 minutes total. If the average Notary on 123notary (no such thing) makes $20,000 in signings in a three year period, doubling that will be an extra $20,000 as a result of having spent 240 minutes asking for reviews.

Doing the Math
You need to ask roughly 60 people for reviews to get 6 reviews which is the magic number
6 reviews statistically doubles your incoming calls from 123notary (results vary)
It takes 4 minutes to ask for a review and send the email with a link to your review page
4 minutes * 60 people you asked is 240 minutes
You might make $20,000 extra over the next (3) years if you had six or more reviews.
$20,000 divided by 240 = $83 per minute you spend asking for a review
$83 * 4 minutes = $333 each time you ask for a review.

If you are “too busy” to ask for a review, ask yourself, is whatever I’m busy with worth $83 per minute? Even if you are a brain surgeon, the answer is probably no — unless you include the overhead for the operating room and salaries for assistants, clerical work, and costs of the plastic gloves.

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You might also like:

123notary’s comprehensive guide to getting reviews
http://blog.123notary.com/?p=16290

Notary Marketing 102’s guide to writing a comprehensive notes section
http://blog.123notary.com/?p=19788

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January 2, 2017

The link is the missing link to getting reviews on 123notary

Filed under: Reviews — Tags: , — admin @ 12:07 am

Many people just don’t bother asking for reviews. They don’t know what to do, or who to ask. Most want to ask their loyal signing companies who hire them all the time. Many claim that they only people they work for regularly are signing companies. If you ask a signing company for a review, you have a 3% chance of actually getting a review while a regular individual who verbally claims they like your work has a 12% chance of giving you a review. Ask everyone, but be realistic about what your odds are. You don’t need more than one review every six months, so a 12% chance of getting a review from individuals you ask is not bad. You just ask eight people who like you every six months and you’ll have enough reviews.

Send a link to your review page
Notaries often like to verbally tell their clients how to go and write a review about them. Nobody has the patience to navigate 123notary and find the review page. Most Notaries who ask for reviews don’t get any simply because they don’t send a link. People are busy and don’t want to bother wandering around 123notary for someone else’s benefit. Send them a link to your review page.

Finding the link
When I ask people to send a link to their review page, the first thing they say is, “I’ll login.” I say, “NO….. Don’t login. Your clients don’t know your password, so if you have to login to get to your review page, how will they get in?” Your review page is accessible to the public, so no logging in is necessary. You just find your page on 123notary.com and click on the “write a review” link above your name on your page.

Finding your page the way a customer would
If you visit the advanced seach page on 123notary.com, you can look up by n#. That will take you to your public page that clients see. The write a review link is above your name. Just click on that link, and then copy and paste the URL of that page into an email. Or use the zip search to find yourself and then click on your name in the search results to get to your page. Either method is fast and works.

Putting a link at the bottom of all emails (bad results)
I have spoken to a bunch of clients who claim they put links to their Yelp, Google, and 123notary review pages at the bottom of their emails. This works well for Google and Yelp, but not for 123notary reviews. Send customized review requests to individuals who mentioned how much they love your work. Keep it personal, and send requests within hours of when a person compliments you. Yes, that means you need to ask for their email address and write it down somewhere.

How long does it take for the review to be live?
I manually check all reviews on 123notary.com. Reviews are normally posted within 24 hours unless I’m on vacation in which case more like 96 hours. I check my email, reviews, and everything else while on vacation, but I can’t check daily as I might be in the middle of Yosemite where I don’t have access to a computer for a few days. So, be patient. Another reason why reviews don’t show up is because the person who claimed to have submitted them never did — and then I get blamed. I can’t publish what never got submitted. My site benefits every time a review is published from an SEO standpoint, so I have a lot to lose by not publishing reviews, so please do not assume that I am intentionally not publishing a review. With negative reviews (which we don’t get many of) I scrutinize them before publishing them and ask for the Notary’s rebuttal so that the public can see both sides of the story.

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You might also like:

Documenting your experience and personal style in your notes
http://blog.123notary.com/?p=19052

You lose $333 each time you don’t ask for a review
http://blog.123notary.com/?p=18893

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December 19, 2016

It’s like having a magnet on your listing

Filed under: Reviews — Tags: — admin @ 9:36 pm

Are you listed on 123notary.com? Do you not know why you are not getting as much traffic? Is it bad luck? Is it 123notary’s fault? Or is it just the industry?

Listings on 123notary.com that typically do well have certain components.
Some of the components are visible while others while others are harder to discern. Some people with relatively modest looking listings on 123notary do very well simply because they gravitate business by having experience and skills. Those people are also likely to answer their phone and be helpful. You can’t know all of this just by looking at a listing. But, for the rest of us, what is important is what you can see.

Having a great notes section is very important for gravitating clients.
People want to read about you before they call you. If there is nothing to read, they will not want to call. If there is something to read, but that something is dull, disorganized or generic sounding, they will also be less likely to call. You need a unique and informative well organized notes section to attract business.

Having 123notary certifications means everything on 123notary.com.
Your NNA certification won’t gain you any points on our site as everybody else also has it. However, only 25% of Notaries on 123notary.com can pass the 123notary certification test and only 3% can get through the Elite test. So, if you want to stand out on our site, I think you know what you need to do.

Reviews are the most important magnet on your listing.
People want to read 3rd party information about you more than they even care about our tough certification test. So, if you are too busy to ask for reviews, or just don’t want to bother people — think again. Five or six reviews doubles your business. So, try to get some reviews today! And don’t forget to send them a link to your review page after you ask them.

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You might also like:

You lose $333 each time you don’t ask for a review
http://blog.123notary.com/?p=18893

123notary’s comprehensive guide to getting reviews
http://blog.123notary.com/?p=16290

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