Reviews Archives - Notary Blog - Signing Tips, Marketing Tips, General Notary Advice - 123notary.com
123Notary

Notary Blog – Signing Tips, Marketing Tips, General Notary Advice – 123notary.com Control Panel

June 12, 2017

They can find you anywhere and still write a review

Filed under: Reviews — Tags: , — admin @ 8:28 am

But, they didn’t find me on 123notary! How can they write a review about me on 123notary?

Simple! They can find you on Yelp, SnapDocs, or anywhere else and still write a review about you on 123notary if you give them a link. The sad truth is that Yelp does better on many search results than 123notary simply because their reviews are better than ours. But, our Notaries are ten times as good as theirs. The other problem we have is that 123notary caters mostly to loan signing jobs. The type of people who are easiest to get a review from are those with a single document or something non-loan related.

It might be easier to get reviews on 123notary from people who found you somewhere else for a non-loan signing. But, those reviews will help attract loan signings. People want to know you are good. People want to know what your customers think about you more than they want to know anything else.

The main thing to remember about reviews is that you need to keep asking for them. Reviews will not come in mass numbers unless you ask. Reviews are the key to your success in this business. So, if you are too busy to ask for them, that is like being too busy for success.

Share
>

May 29, 2017

Instead of asking for reviews, write a few

Filed under: Reviews — admin @ 7:39 am

We train our Notaries to ask for reviews from their clients. Individuals are easier to get a review from than a title company or signing company. But, what if you turned the tables? Let’s think outside the box for a moment.

Most companies deal with a bunch of whiny Notaries who may or may not do a good job, and might not be so easy to reach by phone. What if you were a pleasure to deal with, answer your phone professionally and …

What if you write a review on the forums about companies you like? Many Notaries do this, but perhaps people should spend more time praising the good companies rather than complaining about the bad ones? The point is that companies will notice you more if you are nice to them and give them good press. There are no guarantees in life except for death and taxes. However, you raise your chances of getting a review if you do the same for other deserving people, and entities.

Share
>

April 11, 2017

Reviews that tell a story

Filed under: Reviews — admin @ 10:10 pm

There are many types of reviews that you can see on 123notary. Some are poorly written, others are short, while a few make a strong statement. My question to myself is, which reviews are the most pleasant for the users (browsers) to read?

I recently removed many old reviews from 123notary. These were reviews from 2009, 2010, 2011, and 2012. Many customers were upset that I had removed their reviews as they are a status symbol. However, Google and the users on our site do not value old reviews. Google wants to see reviews from the last eighteen months, but rewards you more for what was published in the last few months. Users value what was published within the last three years which is a little more generous than Google.

After going through lots of deleted reviews and comparing them, I decided that the best reviews for clients to read were reviews that either told a story, or made a profound statement. If someone was the best Notary you ever had, or you give them an A++, that puts your review in the top 5% of reviews in my experience. Then, there are other reviews that go over the entire experience from the initial phone call, to showing up at the signing, and finishing the work. Some clients announce that they had a wonderful experience from start to finish.

Here are a few examples of reviews that I feel look super on 123notary

*****

I needed a last minute closing in our office because our closer became ill after eating lunch. In a rush I searched the internet found 123notary and started calling numbers on the 3rd number the phone answered on the 2nd ring and Mr. XYZ told me yes I can be right over and close this loan.

When Mr. XYZ arrived I was 1st impressed by how well dressed he was, he stepped in my office took one look at the package and said no problem. I had the buyers waiting for a 1/2 an hour and when Mr. XYZ walked in with his big smile and postive stance I was so relieved. When he started going over the package and interacting with the customer it was like he was an instant extension of our company. The one thing that stood out was his knowledge of the documents it is not everyday you find a mobile notary that can expalin a TIL correctly and where the customer can understand it.

He made the closing a great experience for my client everyone was laughing and having a great time. (NAME) turned a possible night mare into a dream come true.

****
(NAME) was the Notary Signing Agent assigned to a recent refinancing. She arrived on time and dressed appropriately. Sabrina came to the closing prepared and the closing went very smoothly. It was the best experience that we’ve had with a Notary. Sabrina is quite knowledgeable and kept things moving along. We would highly recommend (NAME) without any reservations.

****

I would recommend (NAME) for any notary job. She was on time, a thing that is seldom seen here in Miami. I had four business partners sitting around the table. (NAME) promptly recorded our drivers licenses in her journal and away we went. A 56 page document was signed and notarized. She offered to take our documents to FedEx and we took her up on her offer. Now that is what I call service.

****

I own a small construction company. We have unexpected things come up all the time. We found Carmen on Google several years ago when were in a pinch. We needed some documents notarized on very short notice. She came to our customers location quickly and got it done. She was a lifesaver. She is VERY knowledgable and knows what she”s doing. We will continue to be our first choice when choosing a notary.

Share
>

March 9, 2017

Putting back old reviews

Filed under: Reviews — admin @ 7:43 am

In October, 2016 I removed a few thousand old reviews that were more than three and a half years old. I did that partly so I could compile call lists of people who did not have recent reviews. The results were wonderful and we manually called many people as well as doing auto-calls to many people for getting reviews. However, Google decreased the amount of clicks we were getting from them by 18% as a result of my discarding old reviews.

So, I feel compelled to put many of the older reviews back online. I am not sure if I will put all of them, or filter them out. But, I will put them back on, perhaps little by little. I want to see how Google responds when I put the four year old reviews back online. Then, I want to wait a few weeks before putting the five year old ones back.

Our readers do not value reviews that are more than two or three years, and Google rewards us a lot more for newer reviews. However, the old ones do carry weight, particularly because there are/were so many of them.

So, you can look forward to some of your antiquated reviews being put back online. But, no guarantees!

Share
>

January 30, 2017

Yelp beating 123notary on Google search results.

Filed under: Reviews — Tags: , , — admin @ 6:23 am

elp is a company that knows nothing about Notaries. Additionally, they have some of the worst Notaries on the business on their site in top positions. Not only that but half of the “Notaries” on the Yelp Notary results are not even Notaries. Most of them are Law Offices or UPS stores many of which don’t have a Notary on staff.

I got in trouble for creating a listing for someone whose information I found on Yelp. When I called him he claimed his information was wrong, and that I should get his information from a reputable source like Yelp. That is exactly what I did. He claimed that he didn’t do document preparation and that by me claiming that he did, he could get in legal trouble. I informed him that his business was called, “Mission Document Preparation.” and that if he didn’t want people assuming he did document preparation, perhaps he should change his business name. He told me my information on him was wrong, but refused to tell me what was correct. What a jerk — I found him on Yelp by the way in case I forgot to mention that. Notaries on 123notary are WAY BETTER.

Despite Yelp’s incompetent and useless search results for “Notaries,” they do better than 123notary on many Google search results for many cities such as Los Angeles, San Diego, Sacramento, and many others (which makes me mad.) I looked and found out why. Yelp specializes in having listings with reviews. People who use websites to look up services want to see reviews. The simple fact is that the 123notary search results are far superior than the Yelp search results in Los Angeles, but Yelp has more reviews — and reviews are king.

123notary’s Los Angeles search results have a lot of veteran Notaries who got reviews in the old days. However, some of these older Notaries have not been aggressive about getting new reviews. The result is that the popularity of the entire page went down. How can 123notary stimulate people to get reviews? We talk to people over the phone about it, we write blog articles about it, and we pray. But, the actual act of asking for reviews (and sending links to your review page) have to be done by you.

Additionally, the more 123notary certified Notaries we have on a particular search results page, the better the entire page does. It looks like Los Angeles has a lot of Notaries, but the quality of the search result is lacking. So, what to do? I’ll have to start calling people by hand in particular cities. Maybe that will help. In the meantime, I’ll howl instead of yelping!

Share
>

January 15, 2017

Your entire search results page will become more popular

Filed under: Reviews — admin @ 6:58 am

Many Notaries ask for reviews regularly while others don’t. What you need to know is that not only will your listing become more popular if you ask for reviews and get them. But, your city’s 123notary search results on Google wil go up a rank or two if there are good reviews. Asking for reviews is not something that is nice to do — it represents your marketing survival and only takes seconds.

Those 23 seconds you invest asking for a review will come back to you. Those seconds are not a waste and are not in vain. So, spend a few seconds, ask for a review and send a link to your review page. Those reviews are like Gooses that lay golden eggs and each review will help make your listing more popular for at least three years.

Share
>

January 9, 2017

You lose $333 each time you don’t ask for a review

What? How did you come up with this figure? Who does your math, or rather, where did you learn how to do math? Many Notaries claim that they just never “get around to it” when I ask them about asking for reviews. Most Notaries treat asking for a review as some chore like cleaning the attic once every four years. Asking for reviews is more like brushing your teeth. It takes only two minutes, but if you don’t do it, you’ll lose some of your business — or perhaps need a root canal.

Ask for reviews and floss after each signing
Think of 123notary as a Notary dentist. Most people visit the dentist once every six months for a cleaning and check up. But, how often do you go for a check up for your Notary business? We can give you a check up and tell you what you are doing right and wrong anytime — for free, and without the novacaine. We can also do a “cleaning” on your notes section to remove the plaque. The first thing we’ll tell you is to ask for reviews and floss after each signing. Also, get a check up with 123notary every six months, or whenever you feel you need help.

Don’t for a review ask unless complimented
Asking the wrong people for reviews doesn’t help, and asking unappreciative people is also a waste of time. Most Notaries make a list of all the signing companies they’ve ever worked for, ask them all for a review the same day and get nothing. Ask INDIVIDUALS for reviews and ask them the minute they say, “Gee, I love your work — you’re the best Notary I’ve ever had.” If you don’t get this type of compliments, try showing up exactly on time, dress impeccably, answer all of their questions with a smile, and offer a little extra at no charge. Be helpful, but not too helpful like the breakfast lady at the hotel last week who wouldn’t stop offering me yogurt to take to my room. Individuals could be signers for a single document who hired you directly, or perhaps borrowers.

5 or 6 reviews doubles your business.
Reviews are potent in the minds of readers for three years. If you have five or six that doubles your new business from 123notary statistically. But, getting those six reviews is not so easy. Most Notaries think they need to ask six people and they’ll get six reviews. Then there are the people you asked who said they would write a review, but didn’t. You might have to ask ten people who claim they love your work just to get one review. But, if you ask sixty people, you’ll get the six reviews (yes, six is the magic number) that will transform your business. The question is, how long does it take in minutes to ask sixty people?

Ask sixty people in the course of a year or two.
It takes a minute or two to ask for a review. There is some chit-chat, some gossip, and some technical how to regarding the review. You will need to take their EMAIL ADDRESS, so you can email them a link. Without a link to your review page, few if any people will go to the trouble to find it on their own. 123notary is not so easy to navigate even for our staff, so how will a stranger be able to find your page. Sending a link to the “write a review” part of your review page takes a minute. In total, you might spend about four minutes each time you ask for a review and send the necessary email. Asking sixty people will take 240 minutes total. If the average Notary on 123notary (no such thing) makes $20,000 in signings in a three year period, doubling that will be an extra $20,000 as a result of having spent 240 minutes asking for reviews.

Doing the Math
You need to ask roughly 60 people for reviews to get 6 reviews which is the magic number
6 reviews statistically doubles your incoming calls from 123notary (results vary)
It takes 4 minutes to ask for a review and send the email with a link to your review page
4 minutes * 60 people you asked is 240 minutes
You might make $20,000 extra over the next (3) years if you had six or more reviews.
$20,000 divided by 240 = $83 per minute you spend asking for a review
$83 * 4 minutes = $333 each time you ask for a review.

If you are “too busy” to ask for a review, ask yourself, is whatever I’m busy with worth $83 per minute? Even if you are a brain surgeon, the answer is probably no — unless you include the overhead for the operating room and salaries for assistants, clerical work, and costs of the plastic gloves.

Share
>

January 2, 2017

The link is the missing link to getting reviews on 123notary

Filed under: Reviews — Tags: , — admin @ 12:07 am

Many people just don’t bother asking for reviews. They don’t know what to do, or who to ask. Most want to ask their loyal signing companies who hire them all the time. Many claim that they only people they work for regularly are signing companies. If you ask a signing company for a review, you have a 3% chance of actually getting a review while a regular individual who verbally claims they like your work has a 12% chance of giving you a review. Ask everyone, but be realistic about what your odds are. You don’t need more than one review every six months, so a 12% chance of getting a review from individuals you ask is not bad. You just ask eight people who like you every six months and you’ll have enough reviews.

Send a link to your review page
Notaries often like to verbally tell their clients how to go and write a review about them. Nobody has the patience to navigate 123notary and find the review page. Most Notaries who ask for reviews don’t get any simply because they don’t send a link. People are busy and don’t want to bother wandering around 123notary for someone else’s benefit. Send them a link to your review page.

Finding the link
When I ask people to send a link to their review page, the first thing they say is, “I’ll login.” I say, “NO….. Don’t login. Your clients don’t know your password, so if you have to login to get to your review page, how will they get in?” Your review page is accessible to the public, so no logging in is necessary. You just find your page on 123notary.com and click on the “write a review” link above your name on your page.

Finding your page the way a customer would
If you visit the advanced seach page on 123notary.com, you can look up by n#. That will take you to your public page that clients see. The write a review link is above your name. Just click on that link, and then copy and paste the URL of that page into an email. Or use the zip search to find yourself and then click on your name in the search results to get to your page. Either method is fast and works.

Putting a link at the bottom of all emails (bad results)
I have spoken to a bunch of clients who claim they put links to their Yelp, Google, and 123notary review pages at the bottom of their emails. This works well for Google and Yelp, but not for 123notary reviews. Send customized review requests to individuals who mentioned how much they love your work. Keep it personal, and send requests within hours of when a person compliments you. Yes, that means you need to ask for their email address and write it down somewhere.

How long does it take for the review to be live?
I manually check all reviews on 123notary.com. Reviews are normally posted within 24 hours unless I’m on vacation in which case more like 96 hours. I check my email, reviews, and everything else while on vacation, but I can’t check daily as I might be in the middle of Yosemite where I don’t have access to a computer for a few days. So, be patient. Another reason why reviews don’t show up is because the person who claimed to have submitted them never did — and then I get blamed. I can’t publish what never got submitted. My site benefits every time a review is published from an SEO standpoint, so I have a lot to lose by not publishing reviews, so please do not assume that I am intentionally not publishing a review. With negative reviews (which we don’t get many of) I scrutinize them before publishing them and ask for the Notary’s rebuttal so that the public can see both sides of the story.

Share
>

December 26, 2016

The link is the missing link

Filed under: Reviews — admin @ 9:40 pm

Do you ask people for reviews for your 123notary listing? Do you have any luck? Many people say that they ask, but nobody actually writes a review. Or people say that they wrote a review, but the review just doesn’t show up. If it doesn’t show up, chances are that it was never submitted. We publish all reviews unless there is a very good reason not to.

The missing link in your failure to get a review is a link. Send people a link to your review page in an email after asking them for a review. The link is right above your name on your listing.

You might have to ask more than ten people who like your work to get a single review. But, reviews are worth their weight in cyber-gold and you only need a few.

Share
>

December 19, 2016

It’s like having a magnet on your listing

Filed under: Popular on Facebook (A little),Reviews — Tags: — admin @ 9:36 pm

Are you listed on 123notary.com? Do you not know why you are not getting as much traffic? Is it bad luck? Is it 123notary’s fault? Or is it just the industry?

Listings on 123notary.com that typically do well have certain components.
Some of the components are visible while others while others are harder to discern. Some people with relatively modest looking listings on 123notary do very well simply because they gravitate business by having experience and skills. Those people are also likely to answer their phone and be helpful. You can’t know all of this just by looking at a listing. But, for the rest of us, what is important is what you can see.

Having a great notes section is very important for gravitating clients.
People want to read about you before they call you. If there is nothing to read, they will not want to call. If there is something to read, but that something is dull, disorganized or generic sounding, they will also be less likely to call. You need a unique and informative well organized notes section to attract business.

Having 123notary certifications means everything on 123notary.com.
Your NNA certification won’t gain you any points on our site as everybody else also has it. However, only 25% of Notaries on 123notary.com can pass the 123notary certification test and only 3% can get through the Elite test. So, if you want to stand out on our site, I think you know what you need to do.

Reviews are the most important magnet on your listing.
People want to read 3rd party information about you more than they even care about our tough certification test. So, if you are too busy to ask for reviews, or just don’t want to bother people — think again. Five or six reviews doubles your business. So, try to get some reviews today! And don’t forget to send them a link to your review page after you ask them.

Share
>
Older Posts »