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September 19, 2019

Handling complaints like a man!

Filed under: Reviews — admin @ 10:21 pm

As you know, 123notary has a review system, and the reviews are mainly positive. People are shy about writing negative reviews because the name of entity posting the review is public. So, if you get a negative review, it is serious. Additionally, I feel that if you get a good or bad review from someone who has written many reviews on our system, the review should count for more since the reliability of the source because more credible proportionate to the quantity of reviews they have written.

But, why do I feel this way? Some people hire a notary once, have an experience, and perhaps write about it. People who have written multiple reviews, normally work for a signing or title company who have hired thousands of Notaries and have a more even handed view of how a Notary should behave. If they complain about you, or compliment you, it means more to me as a site admin. Also people at signing or title companies are less likely to write a review than an individual client, so the “professional” reviews are more rate for that reason even though they use Notaries more.

Perhaps I should adjust the points system to reflect that fact. But, I am busy doing other things at the moment.

But, do you handle complaints like a man?
Many people on our site want to be removed if they get one little complaint. In real life, if you do enough jobs, sooner or later you will get a complaint. Don’t beat yourself up over it. Perhaps you lost your temper or flaked. None of us are perfect. The main thing is that you deal with it. Being a man is not about being perfect, it’s about dealing with what life throws at your (or tosses to you.)

Some customers want to be removed over one little thing and want their money back. Others want to write a ten page rebuttal of everything that happened at the signing and how the other person is completely unreasonable. I cannot publish anything that long, especially without spacing between paragraphs making it impossible to read.

In the unlikely event that you get a complaint — don’t argue with me about it. Just write a few paragraphs stating your side of the story, and try to be mature about it even if you aren’t mature. For people on our site whose average age is 55, the maturity level seems to be a problem for many. My suggestion – grow up, and don’t take these things personally. I get far more complaints than you guys get and I have to handle it. Imagine how I feel.

You might also like:

Common complaints we get about notaries
http://blog.123notary.com/?p=19399

Penalties for Notary misconduct, fraud and failure of duty
http://blog.123notary.com/?p=21315

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June 9, 2019

A review is worth its weight in cyber-gold

Filed under: Reviews — admin @ 10:58 pm

I give pep talks all the time to Notaries. I want them to get more reviews. I hear all of these sob stories about how there is not enough work, how when there is work it comes from Yelp and doesn’t pay enough, or how they responded to a text in six seconds, but that wasn’t good enough. Then there are the Notaries who work for a few title companies and those title companies don’t write reviews.

You cannot depend on three individuals who work at title companies for your life supply of reviews. You have to beat the pavement and ask all types of people for reviews. And to ask all types of people you need to work for all types of people. So, don’t limit yourself in terms of who you work for. So, work for all types. Accept more types of jobs regardless of pay. And ask people for reviews.

Each time you get a review, it is worth its weight in cyber-gold. Reviews stay on your profile forever. When people visit your listing, the first and most important thing they do is to read your reviews. Whether you get the first call or not depends on how good your reviews are.

If getting reviews is not the most important aspect of your notary career, you are doing something wrong. You cannot succeed in this business without them.

You might also like:

123notary’s comprehensive guide to getting reviews
http://blog.123notary.com/?p=16290

Flossing vs. Reviews – both are habits
http://blog.123notary.com/?p=22259

How can new notaries survive without reviews?
http://blog.123notary.com/?p=20057

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June 5, 2019

Flossing vs. Reviews. Both are habits

Filed under: Reviews — admin @ 11:13 pm

When I talk to Notaries, I try to get them into good habits. If you floss every day, you will be less likely to get cavities in the long run. It takes 45 seconds per day every day. You cannot floss for twenty minutes once a month and hope to get the same result. Asking for reviews is also something you can do one minute a day every time your client says, “gee I love your work.” If you invest that one minute per day — or per opportunity, you can acquire lots of reviews over time and accumulate a lot more business which can change your life.

In any case, both flossing and reviews are habits, and they take roughly the same amount of time to do unless a 30 second gargling session follows your flossing in which case the flossing ritual might take slightly longer. However, there are differences between these two activities as well. You will not bleed much when asking for reviews, unless you are Woody Allen (he’s a bleeder.) Also, you will be less likely to end up having a lengthy conversation flossing unless you like to converse with the mirror about who is the fairest notary in the land, or, unless you have your BFF on speakerphone while you are flossing which I find just rude.

So, ask for reviews every day and you will get more business, feel better about your self, have a better rounded Notary profile, and best of all, have a good notary check up.

You might also like:

A review is worth its weight in cyber-gold
http://blog.123notary.com/?p=22251

Is prioritizing a skill that a notary should have?
http://blog.123notary.com/?p=22291

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July 16, 2018

How can new notaries survive without reviews?

Filed under: Reviews — admin @ 9:47 am

123notary used to be a site that was more about placement and certifications. That still matters a lot. But, reviews are king as the most critical analytic for success on our site. The problem is that new Notaries haven’t been around long enough to get reviews. So, how can they compete?

The secret is that you get reviews by doing good work, and then asking people who like you for reviews. You also have to send them a link to your review page. It is possible to get a new review every month or two if you are trying hard. So, why not? Additionally, we have a lot of blog articles about how to get reviews in the marketing section of our blog. So, it behooves you to enjoy this reading material as it will really help you.

New Notaries should also be aware that Jeremy loves to help Notaries edit their notes sections. All you have to do is ask. But, if you want me to edit a blank notes section or one with two sentences, there is no meat to work with. You have to write something substantial and then I can work on it.

So, once again, ask for reviews, write a great notes section, pass our certification test, and work for as many signing companies as you can sign up for.

Also Read – 123notary’s comprehensive guide to getting reviews

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January 30, 2017

Yelp beating 123notary on Google search results.

Filed under: Reviews — Tags: , , — admin @ 6:23 am

elp is a company that knows nothing about Notaries. Additionally, they have some of the worst Notaries on the business on their site in top positions. Not only that but half of the “Notaries” on the Yelp Notary results are not even Notaries. Most of them are Law Offices or UPS stores many of which don’t have a Notary on staff.

I got in trouble for creating a listing for someone whose information I found on Yelp. When I called him he claimed his information was wrong, and that I should get his information from a reputable source like Yelp. That is exactly what I did. He claimed that he didn’t do document preparation and that by me claiming that he did, he could get in legal trouble. I informed him that his business was called, “Mission Document Preparation.” and that if he didn’t want people assuming he did document preparation, perhaps he should change his business name. He told me my information on him was wrong, but refused to tell me what was correct. What a jerk — I found him on Yelp by the way in case I forgot to mention that. Notaries on 123notary are WAY BETTER.

Despite Yelp’s incompetent and useless search results for “Notaries,” they do better than 123notary on many Google search results for many cities such as Los Angeles, San Diego, Sacramento, and many others (which makes me mad.) I looked and found out why. Yelp specializes in having listings with reviews. People who use websites to look up services want to see reviews. The simple fact is that the 123notary search results are far superior than the Yelp search results in Los Angeles, but Yelp has more reviews — and reviews are king.

123notary’s Los Angeles search results have a lot of veteran Notaries who got reviews in the old days. However, some of these older Notaries have not been aggressive about getting new reviews. The result is that the popularity of the entire page went down. How can 123notary stimulate people to get reviews? We talk to people over the phone about it, we write blog articles about it, and we pray. But, the actual act of asking for reviews (and sending links to your review page) have to be done by you.

Additionally, the more 123notary certified Notaries we have on a particular search results page, the better the entire page does. It looks like Los Angeles has a lot of Notaries, but the quality of the search result is lacking. So, what to do? I’ll have to start calling people by hand in particular cities. Maybe that will help. In the meantime, I’ll howl instead of yelping!

You might also like:

The 24 hour icon and what it means
http://blog.123notary.com/?p=19455

How does pricing work for top placements on 123notary.com
http://blog.123notary.com/?p=19355

Do you compare yourself to others on the 123notary search results.
http://blog.123notary.com/?p=18882

Websites from some of our best Notaries!
http://blog.123notary.com/?p=14677

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January 9, 2017

You lose $333 each time you don’t ask for a review

What? How did you come up with this figure? Who does your math, or rather, where did you learn how to do math? Many Notaries claim that they just never “get around to it” when I ask them about asking for reviews. Most Notaries treat asking for a review as some chore like cleaning the attic once every four years. Asking for reviews is more like brushing your teeth. It takes only two minutes, but if you don’t do it, you’ll lose some of your business — or perhaps need a root canal.

Ask for reviews and floss after each signing
Think of 123notary as a Notary dentist. Most people visit the dentist once every six months for a cleaning and check up. But, how often do you go for a check up for your Notary business? We can give you a check up and tell you what you are doing right and wrong anytime — for free, and without the novacaine. We can also do a “cleaning” on your notes section to remove the plaque. The first thing we’ll tell you is to ask for reviews and floss after each signing. Also, get a check up with 123notary every six months, or whenever you feel you need help.

Don’t for a review ask unless complimented
Asking the wrong people for reviews doesn’t help, and asking unappreciative people is also a waste of time. Most Notaries make a list of all the signing companies they’ve ever worked for, ask them all for a review the same day and get nothing. Ask INDIVIDUALS for reviews and ask them the minute they say, “Gee, I love your work — you’re the best Notary I’ve ever had.” If you don’t get this type of compliments, try showing up exactly on time, dress impeccably, answer all of their questions with a smile, and offer a little extra at no charge. Be helpful, but not too helpful like the breakfast lady at the hotel last week who wouldn’t stop offering me yogurt to take to my room. Individuals could be signers for a single document who hired you directly, or perhaps borrowers.

5 or 6 reviews doubles your business.
Reviews are potent in the minds of readers for three years. If you have five or six that doubles your new business from 123notary statistically. But, getting those six reviews is not so easy. Most Notaries think they need to ask six people and they’ll get six reviews. Then there are the people you asked who said they would write a review, but didn’t. You might have to ask ten people who claim they love your work just to get one review. But, if you ask sixty people, you’ll get the six reviews (yes, six is the magic number) that will transform your business. The question is, how long does it take in minutes to ask sixty people?

Ask sixty people in the course of a year or two.
It takes a minute or two to ask for a review. There is some chit-chat, some gossip, and some technical how to regarding the review. You will need to take their EMAIL ADDRESS, so you can email them a link. Without a link to your review page, few if any people will go to the trouble to find it on their own. 123notary is not so easy to navigate even for our staff, so how will a stranger be able to find your page. Sending a link to the “write a review” part of your review page takes a minute. In total, you might spend about four minutes each time you ask for a review and send the necessary email. Asking sixty people will take 240 minutes total. If the average Notary on 123notary (no such thing) makes $20,000 in signings in a three year period, doubling that will be an extra $20,000 as a result of having spent 240 minutes asking for reviews.

Doing the Math
You need to ask roughly 60 people for reviews to get 6 reviews which is the magic number
6 reviews statistically doubles your incoming calls from 123notary (results vary)
It takes 4 minutes to ask for a review and send the email with a link to your review page
4 minutes * 60 people you asked is 240 minutes
You might make $20,000 extra over the next (3) years if you had six or more reviews.
$20,000 divided by 240 = $83 per minute you spend asking for a review
$83 * 4 minutes = $333 each time you ask for a review.

If you are “too busy” to ask for a review, ask yourself, is whatever I’m busy with worth $83 per minute? Even if you are a brain surgeon, the answer is probably no — unless you include the overhead for the operating room and salaries for assistants, clerical work, and costs of the plastic gloves.

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You might also like:

123notary’s comprehensive guide to getting reviews
http://blog.123notary.com/?p=16290

Notary Marketing 102’s guide to writing a comprehensive notes section
http://blog.123notary.com/?p=19788

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January 2, 2017

The link is the missing link to getting reviews on 123notary

Filed under: Reviews — Tags: , — admin @ 12:07 am

Many people just don’t bother asking for reviews. They don’t know what to do, or who to ask. Most want to ask their loyal signing companies who hire them all the time. Many claim that they only people they work for regularly are signing companies. If you ask a signing company for a review, you have a 3% chance of actually getting a review while a regular individual who verbally claims they like your work has a 12% chance of giving you a review. Ask everyone, but be realistic about what your odds are. You don’t need more than one review every six months, so a 12% chance of getting a review from individuals you ask is not bad. You just ask eight people who like you every six months and you’ll have enough reviews.

Send a link to your review page
Notaries often like to verbally tell their clients how to go and write a review about them. Nobody has the patience to navigate 123notary and find the review page. Most Notaries who ask for reviews don’t get any simply because they don’t send a link. People are busy and don’t want to bother wandering around 123notary for someone else’s benefit. Send them a link to your review page.

Finding the link
When I ask people to send a link to their review page, the first thing they say is, “I’ll login.” I say, “NO….. Don’t login. Your clients don’t know your password, so if you have to login to get to your review page, how will they get in?” Your review page is accessible to the public, so no logging in is necessary. You just find your page on 123notary.com and click on the “write a review” link above your name on your page.

Finding your page the way a customer would
If you visit the advanced seach page on 123notary.com, you can look up by n#. That will take you to your public page that clients see. The write a review link is above your name. Just click on that link, and then copy and paste the URL of that page into an email. Or use the zip search to find yourself and then click on your name in the search results to get to your page. Either method is fast and works.

Putting a link at the bottom of all emails (bad results)
I have spoken to a bunch of clients who claim they put links to their Yelp, Google, and 123notary review pages at the bottom of their emails. This works well for Google and Yelp, but not for 123notary reviews. Send customized review requests to individuals who mentioned how much they love your work. Keep it personal, and send requests within hours of when a person compliments you. Yes, that means you need to ask for their email address and write it down somewhere.

How long does it take for the review to be live?
I manually check all reviews on 123notary.com. Reviews are normally posted within 24 hours unless I’m on vacation in which case more like 96 hours. I check my email, reviews, and everything else while on vacation, but I can’t check daily as I might be in the middle of Yosemite where I don’t have access to a computer for a few days. So, be patient. Another reason why reviews don’t show up is because the person who claimed to have submitted them never did — and then I get blamed. I can’t publish what never got submitted. My site benefits every time a review is published from an SEO standpoint, so I have a lot to lose by not publishing reviews, so please do not assume that I am intentionally not publishing a review. With negative reviews (which we don’t get many of) I scrutinize them before publishing them and ask for the Notary’s rebuttal so that the public can see both sides of the story.

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You might also like:

Documenting your experience and personal style in your notes
http://blog.123notary.com/?p=19052

You lose $333 each time you don’t ask for a review
http://blog.123notary.com/?p=18893

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December 19, 2016

It’s like having a magnet on your listing

Filed under: Reviews — Tags: — admin @ 9:36 pm

Are you listed on 123notary.com? Do you not know why you are not getting as much traffic? Is it bad luck? Is it 123notary’s fault? Or is it just the industry?

Listings on 123notary.com that typically do well have certain components.
Some of the components are visible while others while others are harder to discern. Some people with relatively modest looking listings on 123notary do very well simply because they gravitate business by having experience and skills. Those people are also likely to answer their phone and be helpful. You can’t know all of this just by looking at a listing. But, for the rest of us, what is important is what you can see.

Having a great notes section is very important for gravitating clients.
People want to read about you before they call you. If there is nothing to read, they will not want to call. If there is something to read, but that something is dull, disorganized or generic sounding, they will also be less likely to call. You need a unique and informative well organized notes section to attract business.

Having 123notary certifications means everything on 123notary.com.
Your NNA certification won’t gain you any points on our site as everybody else also has it. However, only 25% of Notaries on 123notary.com can pass the 123notary certification test and only 3% can get through the Elite test. So, if you want to stand out on our site, I think you know what you need to do.

Reviews are the most important magnet on your listing.
People want to read 3rd party information about you more than they even care about our tough certification test. So, if you are too busy to ask for reviews, or just don’t want to bother people — think again. Five or six reviews doubles your business. So, try to get some reviews today! And don’t forget to send them a link to your review page after you ask them.

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You might also like:

You lose $333 each time you don’t ask for a review
http://blog.123notary.com/?p=18893

123notary’s comprehensive guide to getting reviews
http://blog.123notary.com/?p=16290

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April 25, 2016

123notary’s comprehensive guide to getting reviews

To do well on 123notary, you need our certification (not someone else’s,) a good notes section on your profile, and a few good reviews. You don’t need a million reviews (although Ken in NYC thinks he does and has close to a million now.) But, at least one solid review every quarter will keep you far ahead of the game. The catch is how to get reviews, how to ask for them, who to ask, when, and what else to do? Here are some pointers, and then the articles listed below will keep you entertained for the rest of the evening!

1. Get a new review at least once per quarter.
You don’t need a new review every week, just once every few months. This will keep you ahead of the competition in most cases, or at least not far behind if you live where the real review sharks are. Ken has over 400 reviews now, so competing with him will be impossible. But, doing your best will impress all.

2. Understand the 8% rule
Only 8% of people you ask will give you a review. You might have better luck if you deliver stellar service, show up on time, and offer to do extra at no cost. You get more by giving more without asking for return, so give to charity, help thy neighbor, and do extra for your Notary clients.

3. Only ask those who praise you
It is a waste of time to ask for reviews from those who didn’t like your work. Ask those who liked your work and ask right after they say how much they liked your work.

4. Individuals are easier to get reviews from than title & escrow or signing companies.
Signing companies and big companies that hire many Notaries are bombarded with requests for reviews. Yes, ask them, but don’t base your success at getting reviews on the big guys. You stand a 3% chance of getting a review. If this means you should accept a few jobs from regular clients who just want an Affidavit notarized, it might be a good idea as reviews are life and death.

5. Email a link
It is difficult for people to maneouver 123notary. There are too many pages, and too much going on. Make their life simple and email a link to your review page. Ask for their email and send a link. If they can’t find the review page, they won’t write a review.

6. Don’t get three reviews the same day
Many Notaries do this and it looks tacky. They get three reviews within hours of each other and then no reviews for years. If you ask a list of people for reviews, then spread it out over time. If we think your reviews are fake or that you posted them yourself, you are in trouble!

7. Old reviews lose their steam
If you have all of your reviews from 2012, and no new ones, you will get as much business as if you didn’t have any reviews. Keep your reviews current if you want to get business.

8. Five or Six reviews doubles your business!
What? Oh my God! Only five or six? That might mean asking eighty or so people. But, the benefits of these reviews will last for years. Imagine paying 123notary the same amount of money, but getting double the output from your listing, plus having more pride!

Review oriented articles you should read

5-6 reviews doubles your business!
http://blog.123notary.com/?p=8484

Don’t ask for a review at the wrong time!
http://blog.123notary.com/?p=15800

Testimonials about how good our review system is!
http://blog.123notary.com/?p=3902

How to write an email to ask for a review
http://blog.123notary.com/?p=15800

Flossing vs. Reviews – both are habits
http://blog.123notary.com/?p=22259

You lose $333 every time you don’t ask for a review
http://blog.123notary.com/?p=18893

The link is the missing link to getting a review on 123notary
http://blog.123notary.com/?p=18890

—————————————–
Tips for your notes section
—————————————–

10 quick changes to your notes that can double your calls!
http://blog.123notary.com/?p=4499

How to write a notes section if you are a beginner
http://blog.123notary.com/?p=16698

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December 21, 2014

123notary Reviews

There are many sites out there that recommend 123notary. However, there is no organized way to find testimonials or reviews about 123notary.com. There are individual notary web pages that mention that they are certified or elite certified by 123notary.com. There are resource pages which recommend 123notary as a resource as well. Additionally, on Facebook, there are discussions where notaries give their honest opinion about which notary directory they like the most. Sometimes they like 123notary most while others prefer Notary Rotary or Notary Cafe.

Here are some links to sites that have unbiased commentary about 123notary.com.

Read this one first!
Leon Austin comments that 123notary certification is hard, but in terms of return on investment, has been one of the best!
http://leona.activerain.com/post/921279/123notary-certification

Trustlink
3 reviews about us. Two had amazingly good luck while another is sore about his free listing being removed. Can’t please them all!
https://www.trustlink.org/Reviews/123Notarycom-205850296

Notary Memphis
This site gives a quick description of the perks of 123notary and other notary sites.
http://freepages.rootsweb.ancestry.com/~timgatewood/notary/notarylinks.html

Houston Mobile Notary Service
They describe the benefits of 123notary Elite certification.
http://www.houstonmobilenotaryservice.com/accreditations.html

Helpful Links
Find helpful links here about many notary organizations including 123notary!
http://www.alldocumentsmobilenotary.com/helpful-links/

How to get started as a mobile notary.
123notary is listed as a resource
http://afterhoursva.com/how-to-get-started-as-a-notary-signing-agent/

#123notary on our blog
We have many posts under the tag #123notary on our blog. It is us talking about us, but interesting reading none-the-less.
It includes one negative review about us from a Russian lady who complained she got too many calls for notary work from our site. Of all the bad reviews I’ve ever gotten, that is the absolute best.
http://blog.123notary.com/?tag=123notary

CA Notary Services
This notary is Certified by 123notary and his page shows up on the first page of Google because he links to his own page from his other sites. Interesting!
http://www.123notary.com/notary-info.asp?id=82389

The Delaware Notary Association
They list 123notary as a resource
http://www.delawarenotaryassociation.org/default.aspx?PageId=9

Florida Preferred Notary
This Notary is Elite certified by 123notary!
http://www.floridapreferrednotary.com/Resources.php

Instagram Photos of 123notary
http://iconosquare.com/tag/123notary

Julian Hill
He produced a VIDEO about his notary service in NYC & mentions he is 123notary certified
https://www.youtube.com/watch?v=d90AQInXPBg

Here is an Elite Certified Notary’s website
http://www.mobilesignings.com/?p=101

Frank Tabacca is a member of many notary organizations and 123notary certified!
http://www.marinprecisionnotary.com/about/

Notaries discuss 123notary’s Elite Certification
This discussion doesn’t exactly support my cause of selling more Elite certifications. Many notaries claim that more certifications are not necessary. One compares them to Boy Scout Merit Badges. However, in real life, Elite certified signers get 4x the business than those not certified by 123notary in similar positions in the search results!
https://www.facebook.com/123notary/posts/10151408367726466

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You might also like:

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123notary’s Google+ Page
This is brand new, and it is yet another place to read our notary posts and shares. There is also a community where you can post your own content. Anyone with a Gmail account can participate in our community. Just join!
https://plus.google.com/115707701763602775915/posts

123notary’s Linked In Page
For discussions that are fun, visit our Facebook page. But, if you want practical down to business discussions, our Linked In members are top notch in this respect and will deliver riveting opinions!
https://www.linkedin.com/groups/123Notary-Notary-directory-information-discussions-4139192

My personal Twitter
I use it more for notary tweets than anything else, but there are all types of tweets there if you are interested.
https://twitter.com/jbelmontnotary

123notary listings on 123epayment.
Purchase listings here. But, you might ask Carmen first before you make a purchase just to be on the safe side.
https://www.123epayment.com/result.asp?cat=5

Our travel blog! Great foodie & travel information
http://blog.meander411.com/

123ecourses.com
This is where we have our certification courses and tests!
http://www.123ecourses.com/

123notary vs. Notary Rotary
The notaries disagree as to which site gets them more business. Read the nitty gritty!
http://www.123notary.com/forum/topic.asp?TOPIC_ID=23

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