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September 19, 2019

Handling complaints like a man!

Filed under: Reviews — admin @ 10:21 pm

As you know, 123notary has a review system, and the reviews are mainly positive. People are shy about writing negative reviews because the name of entity posting the review is public. So, if you get a negative review, it is serious. Additionally, I feel that if you get a good or bad review from someone who has written many reviews on our system, the review should count for more since the reliability of the source because more credible proportionate to the quantity of reviews they have written.

But, why do I feel this way? Some people hire a notary once, have an experience, and perhaps write about it. People who have written multiple reviews, normally work for a signing or title company who have hired thousands of Notaries and have a more even handed view of how a Notary should behave. If they complain about you, or compliment you, it means more to me as a site admin. Also people at signing or title companies are less likely to write a review than an individual client, so the “professional” reviews are more rate for that reason even though they use Notaries more.

Perhaps I should adjust the points system to reflect that fact. But, I am busy doing other things at the moment.

But, do you handle complaints like a man?
Many people on our site want to be removed if they get one little complaint. In real life, if you do enough jobs, sooner or later you will get a complaint. Don’t beat yourself up over it. Perhaps you lost your temper or flaked. None of us are perfect. The main thing is that you deal with it. Being a man is not about being perfect, it’s about dealing with what life throws at your (or tosses to you.)

Some customers want to be removed over one little thing and want their money back. Others want to write a ten page rebuttal of everything that happened at the signing and how the other person is completely unreasonable. I cannot publish anything that long, especially without spacing between paragraphs making it impossible to read.

In the unlikely event that you get a complaint — don’t argue with me about it. Just write a few paragraphs stating your side of the story, and try to be mature about it even if you aren’t mature. For people on our site whose average age is 55, the maturity level seems to be a problem for many. My suggestion – grow up, and don’t take these things personally. I get far more complaints than you guys get and I have to handle it. Imagine how I feel.

You might also like:

Common complaints we get about notaries
http://blog.123notary.com/?p=19399

Penalties for Notary misconduct, fraud and failure of duty
http://blog.123notary.com/?p=21315

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