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December 2, 2018

Complete guide for beginner Notaries

Filed under: Business Tips — Tags: — admin @ 10:58 am

As a beginner Notary, you need a fast way to get the knowledge you need, get your name out there, get business, and not get in trouble. We make this possible at 123notary.com. There will be some study time required but you can do it. Here is what we recommend.

EDUCATION
Before you get started as a Mobile Notary, you really need to know the ropes. You need to know how to do Notary work, and then how to handle Mobile Notary and Loan Signing jobs. We have free and paid courses that can help you with this. Notary Public 101 on our blog teaches the basics of Notary work and our 30 Point Course goes over loan signing. See our Loan Signing Courses page on our site for more comprehensive paid signing agent courses. We recommend you pass our signing agent test by phone as well. Skimming over the materials isn’t good enough. You need to know your craft inside out because you can get into legal trouble if you make mistakes handling situations and requests! Additionally, you need to know your state laws and we do not teach state laws — only generally prudent practices.

Notary Public 101
http://blog.123notary.com/?p=19493

GETTING YOUR NAME OUT THERE
We have a list of loan signing companies that hire beginners. They pay less and micromanage a lot more, but that is how it is when you hire beginners. We also recommend talking to local title companies, real estate companies, Attorneys, Bail Bonds places, convalescent homes and giving them your card or contact information.

Signing Companies That Will Hire New Signers
http://blog.123notary.com/?p=7059

MORE ON MARKETING
Please read our comprehensive marketing guide Notary Marketing 102 for detailed marketing advice as well as our other articles.
http://blog.123notary.com/?cat=4624

ADVERTISING
123notary offers premium Notary advertising at a wide variety of prices. Talk to us at our 888 number and find out what is right for you.

YOUR NOTES SECTION
Please read — How to write a notes section as a beginner. http://blog.123notary.com/?p=16698

ADDITIONAL READING
Blog articles for New Signing Agents & Beginners
http://blog.123notary.com/?p=15891

Notary Information for Beginners — Best Posts
http://blog.123notary.com/?p=10472

Which Notary Directories get high paying signings?
http://blog.123notary.com/?p=19201

A Comprehensive Guide to Notary Pricing
http://blog.123notary.com/?p=16504

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November 27, 2018

FAQ’s that a signing agent might want to ask 123notary

Filed under: Business Tips — Tags: — admin @ 9:26 am

Q. Can a Notary help draft documents?
A. You should not unless you have authorization to draft legal documents. Ask an Attorney for details.

Q. Can I notarize for a person who doesn’t speak my language?
A. As a general rule, a Notary needs direct communication with the signer, so sign up for Berlitz courses today!

Q. Can a Notary also be a witness?
A. As a general rule you can, and in some states it is even an official Notary Act to be a witness.

Q. Can a Notary assist in filling out an I-9?
A. This sounds like it might be a legal document and you should ask an Attorney if you can help fill it out. I would decline filling out forms for people unless you are a professional at doing exactly that.

Q. Can you amend a document that has already been notarized?
A. No, but you can have your client draft a new version of the document and notarize the new version from scratch.

Q. Do I need to keep a journal?
A. That is a state specific question that varies from state to state. However, since your journal is your only evidence in court if fraud is committed, it is suicide not to keep one. We also recommend journal thumbprints since some signers might be using false ID.

Q. How can I get more business?
A. 123notary has written a new course called Notary Public 102 which discusses how to get more business. Additionally, being the master of your trade and knowing your Notary basics inside out really help. Paying your dues working for low paying signings is another way to get experience which in turn helps attract more business.

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You might also like:

Loan Signing FAQ’s that Borrower’s Ask
http://blog.123notary.com/?p=15457

FAQ How much do Notaries charge?
http://blog.123notary.com/?p=5317

Notary FAQ based on recent search queries
http://blog.123notary.com/?p=2061

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November 19, 2018

The five year rule of experience for Notaries

Filed under: General Articles — admin @ 11:48 am

For some reason, Notaries with exactly five years of experience are the most popular. Notaries who are new to our site tend to get poor click averages. Notaries who have been around for eight plus years tend to get apathetic and see a decline in clicks that increases little by little.

Notaries who brag that they have twenty years of experience need to understand that in our experience working with tens of thousands of Notaries, twenty years of experience equals someone who is generally sluggish, tired, washed out, arrogant, and rusty on Notary knowledge since they generally haven’t brushed up on their skills in decades.

If you want to brag about your experience, brag that you have exactly five years of experience. It is kind of like Fran the Nanny from Queens who says 29 for the rest of her life and never gets a day older. It is a good age to be, especially if you are still single.

Rough Stats: Clicks per day average for high ranking listings that are not 123notary certified.

12 years 1.4 clicks
8 years 1.2 clicks
5 years 1.8 clicks
3 years 1.3 clicks
1 year .7 clicks

Please keep in mind that these clicks are based on higher placed listings and there were few averaged. According to these results the 8 years people got less clicks than the 12 year veterans, but the trend shows a slow decline in clicks as people get settled into apathy and decline. The first five years of your career you develop technical and business knowledge that makes you better. Then, you get tired of learning, perhaps cocky and go into a decline cycle. On a brighter note, name recognition really helps in this business, so if your name has been around forever, you might get a lot of work just based on name recognition from the old timers at signing and title companies who know your name.

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You might also like:

Documenting your experience and personal style in your notes
http://blog.123notary.com/?p=19052

Experienced signers are being weeded out of the industry
http://blog.123notary.com/?p=16747

Best blog articles for advanced Notaries
http://blog.123notary.com/?p=14736

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November 17, 2018

Certification matters more for newer members

Filed under: Certification & Communication Skills — Tags: — admin @ 11:44 am

After crunching some numbers, I learned that for the old timers, it is not so critical that they get or keep their certification. They already have a track record and name recognition with the title companies. They already have reviews too. However, the newer Notaries get about 2.3x the amount of clicks if they have 123notary certification. Newer members have no name recognition, no credibility, few reviews, and generally a relatively incomplete notes section on their profile.

New Notaries need to realize that they need to stop making excuses and build credibility step by step using a methodical system.

We have so few certified new members, as the industry is not stressing knowledge or certification so much any more. People are looking for experience, not knowledge. Hiring parties think that if you have survived two or more years in this business — that how bad could you possibly be. In my experience you might be very bad, but I am a pessimist, or at least that is what people tell me.

Our new certification standards stress the safety of the notary and how safely they can handle a wide variety of situations we teach in Notary Public 101 in the Real Life Scenarios page on the blog. Having technical knowledge that you will never need is meaningless. Knowing your documents also is not necessary. But, handling situations without screwing up and costing your hiring party $5000 or more really does matter in the long run. This is what we are focusing on. It makes the Notary, borrower and hiring party safer. So you all win. So, start reading my free course on the blog with the intention of mastery.

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You might also like:

Elite Certification will benefit you for the rest of your life
http://blog.123notary.com/?p=20770

Notary Marketing 102 – Notary Certifications
http://blog.123notary.com/?p=19762

Compilation of Certification Posts 2016
http://blog.123notary.com/?p=16264

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November 16, 2018

Why I do what I do and why I get impatient

Filed under: General Articles — admin @ 11:43 am

People don’t understand me. They think I am some mean ogre. They need to understand why I do what I do, what I am up against, and why I get impatient.

Why I test people
I want 123notary to be the best site ever and to be very helpful for title and signing companies and individuals to find the best notaries in town. But, how can I offer the best notaries if I don’t know which Notaries are good. Most notaries are very arrogant and claim to be good when they know almost nothing about notary work. This is not only arrogant but deceptive and dishonest which is not integrous behavior. Notaries are supposed to be the most honest members of society and not a bunch of liars.

So, to find who are the best Notaries I tested people. But Notaries are angry people and get mad if you dare to challenge their God-like knowledge. They also are evasive and try to get out of being tested because after all — why should they be tested when they are professionals. In real life professionals get tested the most and treating people like a professional is to test their knowledge if you are a hiring party, licensing board, etc. Since licensing boards to a lousy job testing notaries, I have to pick up where they leave off.

So, I need to test notaries if I want to know who the best ones are. Really only 3% of our Notaries have a minimally acceptable knowledge about the industry which is very sad. In real life I cannot get that many Notaries to study either as Notaries do not value industry specific knowledge because after all — they are professionals and already know what they need to know according to them. My test results indicate that 97% of the notaries on our site are flunking my quiz and are far from being professionals.

Asking the same question 100 times per day
If you have to ask people the same question 100 times per day and 50 of them give you the run around, argue, evade, or get hostile with you, how would you feel? Even easy questions such as, “do you have a dual tray laser printer.” is a tough one. I get these long multi-paragraph answers and them am accused of being rude if I ask the person for a simple yes or no. Putting up with this crap all day long can lead anyone to lose their temper. Everyone I hired to do outgoing phone calls quit. Since I cannot quit, I put up with this bad notary behavior, but I don’t like it and I do lose my temper. If Notaries would focus on being polite, helpful and answering questions in the format that they were asked, I would not lose my temper. It is so bad, I have decided to do most my questioning by email which still results in strife, but not as badly.

Long hours
When I make phone calls I have nobody to help me. Carmen does incoming, but does very few outgoing calls. I have to make hundreds of calls in a day and have very little time. Most of the people I deal with cannot just answer questions. They have to be difficult, hostile, child-like, deceptive or give me a hard time in one way or the other. It doesn’t matter if I am asking questions about their counties, notes section, printer, or notary knowledge — Notaries are generally difficult, and I have to put up with it. If there were more notaries in the industry, I could just refuse to list the difficult ones. But, there are not enough good Notaries to go around, so once again I have to put up with this. After five hours in a row of calling with no food, no break and endless back talk, I have had it. I lose my patience.

Basically, you guys can complain all you like about me, but it is your rudeness as a group that causes my impatience. It is only 40% of you who are rude and many more who are difficult, but when you talk to 200 people in a day and 80 are rude, that really adds up. Try to see it from my perspective. No other profession has this high a percentage of really difficult people.

Try to see it from my perspective
I have to put up with endless whining, irresponsibility, refusal to learn, back talk, and complaining from Carmen, and it all adds up. It is more than I can take. So, if I call you, just be nice, answer questions with helpful answers that are not long winded, and we will have a positive call. If I ask a yes or no question, don’t tell me a long story, just give me a yes or no. If I ask your counties, don’t tell me what you charge for the eastern portion of east Nowhere County, just tell me the names of the counties. If I ask you if you are still in business, don’t ask if I have a job for you, we run a directory — we just need to know if we should continue to list you. Keep your answers short so I don’t have to cut you off and then be accused of being rude. It is rude on your part to subject to endless and inconsequential rambling as a normal form of communication. It wastes my time and is bad for my temper. I should not have to put up with this type of unprofessional behavior.

You want to be treated like professionals, but few of you act like professionals. So, learn to be a helpful professional and instead of complaining about me — take an honest look at yourself!

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November 4, 2018

How much do signing companies lose by hiring bad signers?

Filed under: Best Practices — admin @ 11:56 am

Many signing companies out there are very short sighted. They only care about getting someone fast who will do the job cheap. Whether or not the signing agents knows anything about notary work, documents or handling situations is generally not considered. Signing companies want you to be “familiar” with the documents. People who are “familiar” cannot answer questions about documents with any intelligence. They have seen the documents before, but cannot explain them. 123notary certified Notaries understand the documents 80-95%. Those who are merely “familiar” might be able to answer 40% of my questions on a good day. The serious types of mistakes Notaries normally make have nothing to do with being “familiar” with the documents but are Notary mistakes or handling situations incorrectly.

Error rates & damages
So, the question is, how much do signing companies lose when they hire bad signing agents? When you hire new agents the mistake rate might be anywhere from 1% to 12% realistically. Those odds are not good. I calculate that there might be a cleanup cost of a few hundred dollars per average mistake depending on what the mistake is. So, the average cost of damages per signing hiring bad signers might be $25 or $40 perhaps.

Will you lose your best Title company client?
However the price goes up when you consider all the Title company clients who dump you because you goofed on their precious work. If a Title company offers you $30,000 per month in jobs and you lose them because you saved $15 by hiring a dummy you found on Snapdocs or somewhere else, you might lose $1,000,000 in revenues over the next few years. Does that seem like a good exchange to you? Gain $15 and lose a million? Those are the odds you are playing with. Your profit on the million might only be $50,000. So, gain $15 and lose $50,000. Get the point?

What are the average damages per signing?
If you average it out on a job by job basis and consider the cleanup costs as well as the losing your best title company clients that you ever had and ever will have costs and put those two costs together, it might realistically be $25 per signing, or perhaps more that you lose on average due to hiring lousy signing agents.

So, why not hire good signing agents?
123notary went to a lot of trouble to filter out bad Notaries from our site. We also retested all of the people who have our certification icon. Our certified members are not perfect but far less risky than the average Notary. In my estimation, a 123notary certified member is ten times safer than hiring some random text addict on Snapdocs. But, don’t base your decision on my arbitrary guess — track signings for yourself and see if our certified members really are better and how much better.

How much extra is it worth to you to hire someone more knowledgeable and safer? I personally would pay a minimum of $20 extra to hire a 123notary certified member and $30 extra for an elite signer. What do you think signing companies?

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You might also like

Ken’s list of things Notaries goof or might goof on
http://blog.123notary.com/?p=19427

Goofing on the RTC
http://blog.123notary.com/?p=19612

Logic errors can cost you as a notary
http://blog.123notary.com/?p=20110

Notary fined $385 for botching a notarization
http://blog.123notary.com/?p=19941

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November 3, 2018

It is so frustrating

Filed under: General Articles — admin @ 10:38 am

I know the Notaries are sick and tired of me asking them questions. After all, they are experts and professionals who know everything, so they don’t need to be asked questions. Unfortunately, their test scores seem to average around 50%, and the ones who brag, more like 40%

I spent so much time creating free study guides. People read my guides by the thousands, but when it comes to reading them when you are doing an email quiz, most people do not. I give instructions in my email quizzes where to go for reference materials. It is sad that people will get a 50% who could have gotten an 80%.

Failing person after person after person — it just gets me down. I hate taking people’s certifications away from them. But, if they are dangerous as a Notary, it is the only way I can protect the public.

Now, I sent out about 200 emails asking people scenarios questions. Carmen and I think that how you handle real life situations, some of which are curve balls or look like a curve ball — is more important than whether you know the basic notary terminology although you need that too. We teach the basic scenarios to keep you and your clients safe. But, do you learn the material well enough? Very few do which is sad.

On a brighter note, since I have been screening notaries more, the new signups on 123notary have been better. Maybe we will turn into a fancy Beverly Hills type site that caters to the best and forgets about the rest. But, there is no reason why all Notaries cannot be their best. It is dangerous not to know your stuff and can lead to getting fired, legal liability and even ending up in court. It is no joke and there is no excuse not to be at the top of your game at all time.

Even if you only do one notarization per month, if you goof, you can still cause a lot of loss to someone. So, if you are doing to do even one notary act in your future, be an expert and know what you are doing.

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November 2, 2018

123notary is attracting better Notaries

Filed under: General Articles — admin @ 10:37 am

It was my dream to attract a higher percentage of good Notaries on 123notary. It seems that now that I have upset everybody doing my skill-based clean up, that the new sign ups are seeming a little better at least proportionately. The most important aspects to being a good Notary might include good communication skills, a good attitude, motivation, willingness to study and take quizzes, etc. You not only have to be good, but you have to be able to prove how good you are because others are taking a risk using you or listing you on their site.

I hope we continue to attract good people, because the quality of my site really matters to me.

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October 24, 2018

The test from heaven

Filed under: Certification & Communication Skills — admin @ 8:18 am

Yesterday I tested a Notary who did not have time to study much. We decided to wing it. Most people who wing it lose a wing in the process. But, this lady from California got 100% on the Notary Questions 94% on the loan signing and 100% on some complicated scenarios. I could not believe it. It was fast, pleasant and accurate. I wish more of our notaries would be so good. Maybe with some training. If you have not yet passed our basic notary competency test, please study from Notary Public 101 and let us know when we can quiz you.

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October 17, 2018

When are Notaries rude to title companies?

Filed under: Etiquette — Tags: — admin @ 11:42 am

I wrote an article a few months ago stating that if you are rude to Jeremy (that’s me) that you are probably rude to title. I got lots of hateful responses. The point is that Notaries used the excuse that since I was not paying them, that they had the right to be rude to me and also that I was rude. But, I am only rude to people who provoke the hell out of me — which includes a long list of people.

But, this week, I talked to a few people who worked at signing and title companies to get the truth from their point of view. Here is what I found out.

Company 1.
A person who used to work in title for years told me that Notaries were regularly rude to people working in title, but that problem was no greater than any other problem they had.

Company 2
Another person who had worked in escrow as an assistant claimed that she had not heard of Notaries being rude to title officers. Hmm. A completely different story.

Company 3
This third person owned a small signing company in Arizona. He claimed that Notaries were rude to him, but only when he confronted them with something they did wrong that they were unwilling to take responsibility for. He confirmed my complaint that Notaries by and large make claims to be amazing, and are very unwilling to acknowledge their flaws or mistakes.

Summary
It seems to me that the reason for rudeness on the part of Notaries is coming from the same place as the self-promoting lies that Notaries tell. Most Notaries I deal with go on and on about how great they are, how much experience they have and how they never make mistakes. This is not only phony sounding, a pain in the neck (and ear) but a snow job. People who hire Notaries can see through the nonsense very quickly. When I ask people how many loans they have signed, 70% of people will give me a very long story about their career without answering my question which is a headache that I have to endure every time I do welcome calls. This type of bragging and not following instructions by answering the question the way it was asked is coming from the same place that the rudeness is coming from. A lack of modesty and a childish and confrontational attitude.

It would be better if Notaries would just answer questions as they were asked, adopt a more modest attitude about their work, study harder, and accept the fact that they are not perfect and that others in hiring or evaluative positions will scrutinize them. It is childish to assume that you are perfect and immature to get hostile if someone criticizes you. Expect criticism and accept it. In fact, you would be a better notary if you would hold yourself to higher standards.

If Notaries would scrutinize themselves and spend more time learning in a cautious and meticulous way, there would be less for others to criticize about them. This is a profession and there is no reason not to study. Only about 1% of our Notaries on board are willing to study on their own initiative. It should be 50% at least. Accepting the fact that even though you might have a lot of years on the job that there might be a lot you don’t know that you need to know would be another act of self-honesty and modesty.

I am not saying you should go through life berating yourselves, but the attitude of most Notaries is that of an immature show-off who cannot tolerate criticism. That kind of behavior and attitude is not professional and not attractive to hiring parties. If someone in a higher position than you says that you did something wrong or don’t know something you need to, rather than fight with them, accept their words as valuable input — because it is valuable input that might keep you from getting fired or locked up one day. Try to see things from a bigger perspective. And if you don’t like me berating you, then most of you need to act a lot more professional. If you acted professional as a group, there would be no reason to berate you in the first place.

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You might also like:

The way you treat Jeremy might be the same way you treat title
http://blog.123notary.com/?p=19590

Attn. Title Companies – what you need to know about 2018 123notary certification.
http://blog.123notary.com/?p=21065

If you were hiring a notary, what would you look for?
http://blog.123notary.com/?p=16750

If Donald Trump hired you as a Notary, would you get fired?

If Trump hired you as a Notary, would you get fired?

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