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August 10, 2018

Refinances are dead, Foreclosures slow & Reverse very slow

Filed under: General Articles — admin @ 11:30 am

Every type of loan is slow or dead right now.

My suggestion is to learn to do what Carmen and I call “general Notary work.” That means just notarizing random documents for people. This requires knowledge of how to handle notary situations and I suggest specializing in hospitals, jails, and business documents as well.

So, now you know why your phone isn’t ringing. The higher interest rates are making it very inauspicious to borrow money. However, things always change. What goes up must come down. If interest rates go up, eventually they will come down and you will be showered with work if you maintain your skills and your profile. Good luck.

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August 2, 2018

Cooperation is a highly merited trait in the Notary business.

Filed under: General Articles — admin @ 9:59 am

In any business, especially the Notary business, cooperation is key. A Notary who doesn’t cooperate might not arrive at jobs on time, or might not get documents back on time. They might not answer their email and might be difficult in other ways.

Part of why we quiz people by phone is to see if people are cooperative and can communicate. I find it difficult to see how someone can hire a Notary who doesn’t cooperate.

We are not asking for huge things here. We just want Notaries who can pass a test, answer a few questions and not be resistant. Why is it so difficult with so many people. And studying is important too. It is so hard to get even our certified members to study. This is your profession, yet you treat it like a hobby. If you truly value being a notary, you would take it more seriously. People can get hurt if you don’t do your job properly. It is not a joke. I take being a Notary very seriously as it protects the fabric of society. How come I am one of the only ones who does?

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August 1, 2018

You are service providers

Filed under: General Articles — admin @ 9:58 am

Some customers complain that I don’t treat them like customers. I treat them more like students in a school, or people who work for me. The reason for this is that you reflect my reputation with people who use the site. If all of our Notaries were basket cases, I would be out of business because no browsers would come to my site.

If you are a Notary who scores well on our tests and logs in regularly, I will treat you purely as a customer, because there would be no integrity breaches with you. But, if you are negligent as a notary, that causes reputation problems.

The fact is that you are service providers as well as customers. The end users are Title, Escrow, Signing Companies, and other people who regularly use Notaries. I treat them like customers because they are the ones who pay you so you in turn pay me. If we lose them, then there will be no 123notary. So, if there is a conflict between pleasing a delinquent Notary and the general population of Browsers, I am compelled to favor the browsers because we cannot exist without them. Think about it.

On the other hand, there is no reason why all of you cannot score 100% on my quizzes and do a wonderful job pleasing customers and logging into your listing. This is easy, you should do it anyway, and it makes life safer. So, why not?

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July 23, 2018

What is the secret to Carmen’s success?

Filed under: General Articles — admin @ 9:47 am

Carmen is one of the best Notaries out there. I taught her when she first began after she had studied from one of those other well known companies and found that their teaching materials were inconclusive. Please let me take a bow — thanks. Carmen gained knowledge throughout the years only to become probably one of the top ten finest Notaries in the United States (not including Guam or Puerto Rico.) In any case, Carmen didn’t get the knowledge she has by snoozing. She studied, and continues to stay up to date on her reading.

She makes $150 to $300 per signing and gets lots of offers. But, most Notaries who lack skills get $60-90 per signing. Don’t you think it makes sense for you low paid Notaries to get it through your head that mastery of skills and good communication and business etiquette is the secret of Carmen’s success? Don’t you think you could emulate what works and do it too? Refusing to have Notary knowledge is not the secret. Claiming to be great while failing Jeremy’s quizzes doesn’t cut it either.

Mastery requires teaching and studying and taking things seriously. Reading the documents at signings to be intimate with what they are about is part of it. Most Notaries ignore the documents, claim to be very “familiar” with them, yet cannot give accurate answers to questions about them.

Mastery is the difference between averaging $80 per signing and getting very few and getting $200 per average signing and having regular work. The fact that most Notaries don’t get paid enough is because most Notaries do not know their job well at all and are remarkably unpolished. The solution is in your hands. You could join the ranks of the elite. The problem is that most Notaries do not want to.

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You might also like:

$300 in 13 minutes – how Carmen cleans up in the Notary business
http://blog.123notary.com/?p=19284

Winging it as a Notary
http://blog.123notary.com/?p=19644

From 3 jobs per week to 3 jobs per day!
http://blog.123notary.com/?p=3940

$10,000 a month on a bad month
http://blog.123notary.com/?p=3891

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July 19, 2018

Attila the HUD

Filed under: General Articles — admin @ 9:49 am

There was was a fierce Mongol named At-tila the HUD. He got so out of control invading different lands, that finally the governments of these different places got together and decided to create a new document called the CD. At-tila was furious once he got the disclosure. Then he died. But, it is estimated in areas that were invaded by the Mongols, at least 3% of the population has a male blood line going back to At-tila, and a prepayment penalty to prove it.

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July 12, 2018

Studying to be Elite Certified is worth $533 per minute

Filed under: Certification & Communication Skills — admin @ 8:21 am

Most Notaries don’t want to bother studying. They are lazy, not well educated, and have a bad attitude in general. Additionally, most of them do not care about their work, don’t care about safety precautions, and most of all don’t care how they treat me. The purpose of being Elite Certified is to prove that you are one of the good Notaries who does care and who represents the top 2% of Notaries in terms of knowledge.

It is unclear how long it takes to study for the elite test. That depends on how much you already know. Let’s say it takes 10 hours to study — what are the benefits if you will be in business for another ten years?

$14 more per signing.
Elite Certified Notaries get paid $14 more per signing based on a poll than uncertified Notaries.

Double your work
I cannot say how much extra work Elite Certified signers get, but their clicks are far higher than the rest, so I will estimate realistically that it is about double.

Before vs. After
If you were getting five signings per week at $100, and you get ten signings per week in the long run at $114. that means you go from an income of $500 per week to $1140, but your expenses don’t go up. Over the course of ten years that is $570,000 in income compared to $250,000 which is $320,000 extra income. So, your ten hours of study netted you $320,000 extra income. Ten hours of study is 600 minutes which means that each minute of study is worth $533 in the long run.

Most Notaries typically make very bad financial decisions. Most of them chose not to get educated. Most of them chose not to try hard at their job or career. Most of them chose and choose not to study hard for my tests. They would prefer to spend time at a birthday party or working for $20 per hour rather than to study for the elite which is worth $533 per minute! If you are having trouble making up your mind, just ask yourself —

Do you prefer 30 cents per minute or $533 per minute?
Most Notaries actions suggest they prefer 30 cents which is exactly what they get if they get paid at all.

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July 9, 2018

How do you handle these phone situations?

Filed under: Etiquette — admin @ 9:43 am

].

Notary Situations

and how to handle them.
Notaries should know how to handle these situations, because you can lose clients very easily. Clients do not want to know about your problems or your family. They want you to get a job done professionally. Here are some scenarios Notaries typically screw up.

Screaming kids in the background
You might be used to your kids, but your clients do not want to hear them in the background. If your kids are screaming, train them to be very quiet when you answer the phone or leave the room if they can’t control themselves.

Relatives answering the phone
When you use the, “Hullo???” method of answering the phone, it is impossible to know if you are talking to the correct person. This is unprofessional and makes a horrible impression. Of the Notaries who have lasted on 123notary for ten or more years, very few say hello. The ones who say hello are not professional and generally do not last more than a few years. Everyone who answers your phone has to announce themselves, otherwise get a mobile phone that only you answer. If your three year old answer the phone, this is very unprofessional, however, if they say, “Rutherford residence, this is Brandon” then it becomes more tolerable.

Answering the phone with an alias
If you answer the phone, “Hi, this is Kathy” but your 123notary profile says Andrea and the person says, “May I speak to Andrea.” and you say, “This is her.” This creates a very annoying confusion. The point of having a name is so people know who you are and what to call you. If there are twelve people named John in one home room class at school it becomes confusing. And if you have multiple names that you go by that is confusing. Stick to one name or use an AKA when you answer the phone. “Hi, this is Kathy AKA Andrea.” That way no more confusion.

Answering the phone at a restaurant
If you answer the phone while at a noisy restaurant, it is best if you are able to step out within seconds of answering the call. The first thing you must do upon answering is say, “I am at a busy restaurant and I apologize for the noise. I can step out if you need to talk to me.” If you don’t keep in mind that nobody wants to hear the background noise and have you continually saying, “what, what what?” every time they ask you something, then be considerate and professional and either don’t answer the call, or step out quickly upon answering. Or text the caller and let them know your situation.

Having a bad phone
If you have a bad phone with bad reception, don’t keep making the other person repeat themselves and then yell at them telling them they are breaking up. That is unprofessional and rude. It is YOU that have the bad phone and it is YOU who is breaking up, not the caller. So, invest in a better phone with better reception otherwise you will lose a lot of clients and will have nobody to blame except yourself.

In a signing
Don’t answer the phone only to tell the other person you can’t talk. That is just plain rude. If you can’t talk, don’t answer. If you do answer, give the other party 90 seconds before you get short with them — hear them out, and be considerate. After the clock strikes a minute and a half, then let them ,know that you cannot talk any more because you are at a signing.

Between signings
If you just got out of a signing, are between signings or are on your way to a signing and refuse to talk to someone, that is rude. If you are at a signing, there is a reason not to talk long. But, if you are between signings and someone calls about business and you tell them you are busy — then, they will have to call you back, but they will reach you at another signing when they call back. If you are impossible about talking to people you will lose half your business.

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You might also like:

Notary Marketing 102: Phone & Communication Etiquette
http://blog.123notary.com/?p=19764

But, I’m not comfortable answering questions over the phone!
http://blog.123notary.com/?p=19646

How do you negotiate fees correctly over the phone?
http://blog.123notary.com/?p=16757

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June 20, 2018

Should 123notary sell background screening?

Filed under: General Articles — Tags: — admin @ 9:39 am

Notary Background Screening

We normally like selling items with a high profit margin otherwise our time gets zapped for minimal profits. Carmen doesn’t work for free and her sales commission could eat up profits from selling books from other vendors or other acquired products. Then, the credit card companies want their fees. And then there is shipping, handling, and charge backs on 1% of our average sales, but perhaps more like 2% of new sales. I guess background screening doesn’t have shipping thank God, but you do have to get people’s information and shuffle forms around. For this reason, I am not doing background screening at this time — maybe later.

But, do you guys think we should sell Notary Public background screening?

The other issue, is that NNA and Notary Rotary sell good background screening. We just refer people over to them. NNA offers good one stop shopping and Notary Rotary has advertising, supplies, and more. It seems very efficient to get background screening through these other companies. If we offered it, how would we differentiate ourselves from the competition? I don’t even know anything about it and wouldn’t know where to begin. But, maybe one day I’ll learn.

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June 16, 2018

$14 more per signing

Filed under: Certification & Communication Skills — admin @ 8:20 am

We have learned through a poll that we administered a year and a half ago that 123notary Elite Certified members make $14 more per signing than those who are not 123notary Certified. They also get more title company work and get close to double the work in general. If you are tired of not getting paid well and want to up your education, 123notary is currently offering free education for signing agents. You can read our study guide.

Elite Certification Study Guide
http://blog.123notary.com/?p=20118

30 Point Course
http://blog.123notary.com/?p=14233

Notary Public 101
http://blog.123notary.com/?cat=4561

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June 14, 2018

Do you talk back to people?

Filed under: General Articles — admin @ 12:06 pm

Is it a good business practice to talk back to people? Notaries argue and talk back to me all the time. Do you do this with Title companies? I suggest that you do not talk back to influential people in this business, because they can remove you from their list or write you up as being difficult and rude.

People are relentlessly rude to me, and then accuse me of being rude. This has become a regular occurrence and is completely unfair to me. How can I be expected to treat you fairly when you treat me like garbage? I expect that if I ask a few professional questions that you will answer like a professional instead of the predictable whining and arguing.

This behavior is unacceptable and I mark people up every time they are difficult with me. It is very difficult to move up the 123notary ladder if you have been marked as obnoxious or antagonistic. I start calls being polite. After you drive me up the wall multiple times by being difficult about answering questions — that is when I lose my temper. I have to talk to over a hundred people per day and half of them are difficult in one way or another. Think about how difficult it is for me to tolerate this completely unprofessional behavior.

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