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October 17, 2018

When are Notaries rude to title companies?

Filed under: Etiquette — Tags: — admin @ 11:42 am

I wrote an article a few months ago stating that if you are rude to Jeremy (that’s me) that you are probably rude to title. I got lots of hateful responses. The point is that Notaries used the excuse that since I was not paying them, that they had the right to be rude to me and also that I was rude. But, I am only rude to people who provoke the hell out of me — which includes a long list of people.

But, this week, I talked to a few people who worked at signing and title companies to get the truth from their point of view. Here is what I found out.

Company 1.
A person who used to work in title for years told me that Notaries were regularly rude to people working in title, but that problem was no greater than any other problem they had.

Company 2
Another person who had worked in escrow as an assistant claimed that she had not heard of Notaries being rude to title officers. Hmm. A completely different story.

Company 3
This third person owned a small signing company in Arizona. He claimed that Notaries were rude to him, but only when he confronted them with something they did wrong that they were unwilling to take responsibility for. He confirmed my complaint that Notaries by and large make claims to be amazing, and are very unwilling to acknowledge their flaws or mistakes.

Summary
It seems to me that the reason for rudeness on the part of Notaries is coming from the same place as the self-promoting lies that Notaries tell. Most Notaries I deal with go on and on about how great they are, how much experience they have and how they never make mistakes. This is not only phony sounding, a pain in the neck (and ear) but a snow job. People who hire Notaries can see through the nonsense very quickly. When I ask people how many loans they have signed, 70% of people will give me a very long story about their career without answering my question which is a headache that I have to endure every time I do welcome calls. This type of bragging and not following instructions by answering the question the way it was asked is coming from the same place that the rudeness is coming from. A lack of modesty and a childish and confrontational attitude.

It would be better if Notaries would just answer questions as they were asked, adopt a more modest attitude about their work, study harder, and accept the fact that they are not perfect and that others in hiring or evaluative positions will scrutinize them. It is childish to assume that you are perfect and immature to get hostile if someone criticizes you. Expect criticism and accept it. In fact, you would be a better notary if you would hold yourself to higher standards.

If Notaries would scrutinize themselves and spend more time learning in a cautious and meticulous way, there would be less for others to criticize about them. This is a profession and there is no reason not to study. Only about 1% of our Notaries on board are willing to study on their own initiative. It should be 50% at least. Accepting the fact that even though you might have a lot of years on the job that there might be a lot you don’t know that you need to know would be another act of self-honesty and modesty.

I am not saying you should go through life berating yourselves, but the attitude of most Notaries is that of an immature show-off who cannot tolerate criticism. That kind of behavior and attitude is not professional and not attractive to hiring parties. If someone in a higher position than you says that you did something wrong or don’t know something you need to, rather than fight with them, accept their words as valuable input — because it is valuable input that might keep you from getting fired or locked up one day. Try to see things from a bigger perspective. And if you don’t like me berating you, then most of you need to act a lot more professional. If you acted professional as a group, there would be no reason to berate you in the first place.

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You might also like:

The way you treat Jeremy might be the same way you treat title
http://blog.123notary.com/?p=19590

Attn. Title Companies – what you need to know about 2018 123notary certification.
http://blog.123notary.com/?p=21065

If you were hiring a notary, what would you look for?
http://blog.123notary.com/?p=16750

If Donald Trump hired you as a Notary, would you get fired?

If Trump hired you as a Notary, would you get fired?

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September 10, 2018

Compilation of posts about Notary etiquette

Filed under: Compilations,Etiquette — Tags: , — admin @ 9:12 am

Here are some posts about etiquette.

Notary Etiquette from Atheist to Zombie
http://blog.123notary.com/?p=13718

Borrower Etiquette from A to Z
http://blog.123notary.com/?p=2995

Notary Marketing 102 Phone Etiquette
http://blog.123notary.com/?p=19764

Notary Etiquette from A to Z
http://blog.123notary.com/?p=300

What do you lose by being short with someone when you answer the phone
http://blog.123notary.com/?p=16754

Do you ramble? What do your clients think?
http://blog.123notary.com/?p=4122

The Notary who called me back to tell me she couldn’t talk
http://blog.123notary.com/?p=4098

Don’t answer the phone by saying “Hullo?”
http://blog.123notary.com/?p=16576

Thank you, Excuse me, I’m sorry
http://blog.123notary.com/?p=8882

Always be helpful
http://blog.123notary.com/?p=15429

You lose $37.50 each time you don’t answer the phone
http://blog.123notary.com/?p=16562

The joy of repeat clients
http://blog.123notary.com/?p=9794

Dress British Think Yiddish
http://blog.123notary.com/?p=8643

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July 9, 2018

How do you handle these phone situations?

Filed under: Etiquette — admin @ 9:43 am

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Notary Situations

and how to handle them.
Notaries should know how to handle these situations, because you can lose clients very easily. Clients do not want to know about your problems or your family. They want you to get a job done professionally. Here are some scenarios Notaries typically screw up.

Screaming kids in the background
You might be used to your kids, but your clients do not want to hear them in the background. If your kids are screaming, train them to be very quiet when you answer the phone or leave the room if they can’t control themselves.

Relatives answering the phone
When you use the, “Hullo???” method of answering the phone, it is impossible to know if you are talking to the correct person. This is unprofessional and makes a horrible impression. Of the Notaries who have lasted on 123notary for ten or more years, very few say hello. The ones who say hello are not professional and generally do not last more than a few years. Everyone who answers your phone has to announce themselves, otherwise get a mobile phone that only you answer. If your three year old answer the phone, this is very unprofessional, however, if they say, “Rutherford residence, this is Brandon” then it becomes more tolerable.

Answering the phone with an alias
If you answer the phone, “Hi, this is Kathy” but your 123notary profile says Andrea and the person says, “May I speak to Andrea.” and you say, “This is her.” This creates a very annoying confusion. The point of having a name is so people know who you are and what to call you. If there are twelve people named John in one home room class at school it becomes confusing. And if you have multiple names that you go by that is confusing. Stick to one name or use an AKA when you answer the phone. “Hi, this is Kathy AKA Andrea.” That way no more confusion.

Answering the phone at a restaurant
If you answer the phone while at a noisy restaurant, it is best if you are able to step out within seconds of answering the call. The first thing you must do upon answering is say, “I am at a busy restaurant and I apologize for the noise. I can step out if you need to talk to me.” If you don’t keep in mind that nobody wants to hear the background noise and have you continually saying, “what, what what?” every time they ask you something, then be considerate and professional and either don’t answer the call, or step out quickly upon answering. Or text the caller and let them know your situation.

Having a bad phone
If you have a bad phone with bad reception, don’t keep making the other person repeat themselves and then yell at them telling them they are breaking up. That is unprofessional and rude. It is YOU that have the bad phone and it is YOU who is breaking up, not the caller. So, invest in a better phone with better reception otherwise you will lose a lot of clients and will have nobody to blame except yourself.

In a signing
Don’t answer the phone only to tell the other person you can’t talk. That is just plain rude. If you can’t talk, don’t answer. If you do answer, give the other party 90 seconds before you get short with them — hear them out, and be considerate. After the clock strikes a minute and a half, then let them ,know that you cannot talk any more because you are at a signing.

Between signings
If you just got out of a signing, are between signings or are on your way to a signing and refuse to talk to someone, that is rude. If you are at a signing, there is a reason not to talk long. But, if you are between signings and someone calls about business and you tell them you are busy — then, they will have to call you back, but they will reach you at another signing when they call back. If you are impossible about talking to people you will lose half your business.

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You might also like:

Notary Marketing 102: Phone & Communication Etiquette
http://blog.123notary.com/?p=19764

But, I’m not comfortable answering questions over the phone!
http://blog.123notary.com/?p=19646

How do you negotiate fees correctly over the phone?
http://blog.123notary.com/?p=16757

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January 31, 2018

What types of questions should we be asking Notaries?

Filed under: Etiquette,Popular on Facebook (A little) — admin @ 11:12 am

I know I know — since you are paying me, therefore you can commit bloody murder and I should not even utter one word about it. But, that is not true. If you do bad service for our users, then you are causing damages to my business – so your knowledge level and performance is my business! But, once again, we ask Notaries questions routinely, but what should we be asking?

Questions about following directions
Questions regarding tricky scenarios
Notary technical questions including certificates, oaths, journals, rules, identification
Document related questions
Higher level complicated questions that we only ask for the elite.

Do you guys have suggestions for what matters to you if you work in title? What do you think I should ask? What do you ask Notaries when you hire them? I strongly recommend asking a few questions to see if the Notary is a dimwit or is capable of thinking and communicating clearly (a rarity.)

Your input is valued. Thanks.

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November 12, 2017

What gets you in trouble as a Notary fast vs. slowly

Filed under: Etiquette,Popular on Linked In — admin @ 3:50 am

As a Notary, there are many ways to get in trouble. Here are a few.

SLOW TROUBLE

Journals
If you don’t keep a good journal, you might get into trouble. But, people will only find out how bad your journal is after you are in court which won’t happen too quickly unless you have bad luck. But, many notaries do eventually end up in court, and you will find out then if you are in trouble for not keeping a good journal. Honestly, being in front of a judge is not the time you want to learn how you should have been keeping your journal. Find out before you are in trouble and save yourself the grief.

Identification.
If you identify people and take liberties doing so, it might take a while before you end up in court. Even if you do so correctly, you can still get in trouble. If the name on the document is not provable based on the ID, then you are going out on a limb notarizing. Also, if you do not thumbprint all signers, if they gave you a fake ID, then you have no paper trail leading to their arrest. You might get away with this for twenty years of sloppiness, and then on year twenty and one day you end up in court as a suspected accomplice in an identity fraud ring. Then you will be sorry. Be prepared and take a thumbprint. Only you can prevent forest fires and identity fraud (not necessarily in that order.)

FAST TROUBLE

Certificates
Not completing certificates will get you into trouble faster than wearing a Rolex in the South Bronx. If there is an error on a certificate, it might not be recordable or acceptable to the document custodian. That can hold a loan up and get a Notary fired or even sued.

Not following directions
Not following directions can ruin a job and get you fired quickly. Signing companies, brokers, and lenders want you to follow directions, so take that seriously. It can cost them thousands if you screw up.

Not answering your phone.
After you are done with a job, you are still on the hook. If you are needed for after-service but just don’t answer, you can get in trouble. Answering email is important too. If you go on vacation or are hospitalized after a job and are not responsive, trouble will follow.

Arguing with Jeremy
If you argue with me about how you don’t need to take my dumb quiz, you get into trouble fast with me. Many people have lost their certifications with 123notary purely due to stubbornness. How unnecessary. But, then if you are impossible with me, you will be impossible with the title companies who use 123notary and who needs that?

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You might also like:

Can a notary get in trouble?
http://blog.123notary.com/?p=1745

10 risks to being a notary public
http://blog.123notary.com/?p=19459

13 ways to get sued as a notary
http://blog.123notary.com/?p=19614

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April 12, 2016

Handling Aggressive Callers

Filed under: Etiquette,Ken Edelstein — Tags: , — admin @ 2:45 am

Handling Aggressive Callers
Perhaps it’s because I live in New York City. Fortunately, the aggressive caller is really a rare event. But, they do occur and it can be a challenge to handle the call. Some want to transfer their problem to a notary, others have exploitation in mind. The worst, due to upbringing or position are used to having things precisely their own way. As notaries we facilitate, within the bounds of reality and legality, their objectives. But, that does not require us to be manipulated.

Our fees are often a point of contention. Some, used to going to the bank and obtaining free services consider mobile notaries on Sunday to be appropriate replacements. Blithely ignoring the fact that expenses and time are incurred going to them, the often demand free or trivial charges. I have been told that as a “public servant” it is my “duty” to acquiesce to outrageous demands. Well, I for one am not any kind of “servant”. It’s a challenge to communicate with these people, but that is what we must do.

Don’t throw gasoline on the fire! An indignant or hostile response to aggression will only escalate the problem. Professional prize fighters know to deflect a punch, redirecting its energy away from them. In a similar manner providing an alternative (to you) notary service often works. I generally suggest the office of the County Clerk – in NY State they notarize at no charge. Be helpful. Even if you do not want this particular client; you can still provide them with some procedural information. It’s not legal advice to suggest they bring Govt. issued photo ID to some other notary. Being helpful will diminish the other persons rage.

Don’t take the bait to respond in kind. Assume a recording device is in use. Make sure that what you say on the phone is accurate and polite. Many “rabble rousers” will quickly disappear when they realize you are not taking the bait. A calm flat professional tone of voice, devoid of emotion works wonders. I have a standard reply for “semi-insulting” comments. I tell them “thank you for sharing your opinion”. Of course true screaming profanity receives an instant hang up.

I had one nut on a vendetta. That person called me 9 times, insisting that I explain in detail the procedure to process an Apostille. After the third call I started a log. With each subsequent call my only response was that I am logging the date and time and my request to not call again. Also, that I would file a criminal complaint for harassment with the police. Now I have Extreme Call Blocker software on the phone. Duds connect for half a second, and then the call is disconnected.

It’s all about being in control of the call; which of course starts with being in control of yourself. I have found that silence on my part often works well. Eventually they say “are you there”? A response of “I was listening carefully to what you had to say and was waiting for when you would give me an opportunity to respond”, politeness does defeat hostility.

There are many possible reasons that you cannot continue to remain on a hopeless call. Perhaps you have a call from France on hold, or you might be booked for the next few days. Generally, the less you say the better. Sometimes frankness works. One aggressive caller chided me for not having a walk in facility. “You are supposed to”. I responded my revenue would not pay Manhattan rent, it was just economically unfeasible. But, sometimes the “devil” on my shoulder gets the better of me. “The only way I could provide you a walk in facility is if you pay the rent!”

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You might also like:

Unilateral commitments in the Notary profession
http://blog.123notary.com/?p=15812

Notary Respect
http://blog.123notary.com/?p=15367

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March 27, 2015

Notary Etiquette from Atheist to Zombie

AKA: How to be polite when you’re in Affix!

Atheist etiquette
If you are notarizing an Atheist and he/she sneezes, don’t say God bless you.

Don’t sell people’s signatures
If you are notarizing a celebrity — Don’t rip out the portion of your journal with their autograph on it and sell it on ebay. That is considered to be bad manners in certain circles and is also a violation of notary law! Don’t sell your roommate’s notary seal on ebay either.

Don’t second guess family relations.
If you notarize who you think is the guy’s mother, but the woman is the guy’s wife, keep it to yourself. I once asked a guy, if I was going to notarize his mother, then he said, “That’s my wife.” — awkward… Oh, and don’t ask people if they are lesbian lovers even if you are asked to notarized an affidavit of domicile. Let them volunteer that information if they care to do so.

Guns & Religion
If you bring a gun to a signing, don’t talk about other loaded subjects like religion. On the other hand, if you go to a signing in a church, circumvent the issue of circumcision. If the phone rings during a Church signing, if it ain’t Jesus, don’t answer it.

If you are doing a signing for a hunter, should you bring up guns?
It’s worth a shot!

Tips for Notarizing Assassins
Avoid asking an assassin any direct questions such as, “What do you do?” Rather, ask more roundabout open ended questions, such as, “Have you done anything interesting recently with your career?” After all, if their deeds were done in some African country, they can speak freely in the United States about it with no fear of an awkward moment at a party.
If you make a mistake notarizing an assassin, don’t say, “SHOOT!”
If you are doing a signing for an assassin, make sure you include their middle name in the document.
I once asked an assassin, what is the difference between a murder and an assassination — where do you draw the line?

Loud televisions
Instead of bluntly asking someone to turn the TV down, you can say, “It’s very hard to hear you — did you say you liked your rate, or that you were having trouble staying awake?”
If you are mumbling under your breath, “What an idiot” in the context of asking someone to turn their TV down: make sure you say that with a safe margin of error before they actually turn the TV down.
If an elderly relative is watching a loud television. Politely let them know that you don’t want to let them know that you don’t want to become as deaf as they evidently are.

Notary Notes Sections
Rather than write the regular stuff in your notes section, you could write, “I will never insult the borrower, and I have a policy against parking in people’s lawns.”

Going to the bathroom in an outhouse
Notaries should never make a signer feel uncomfortable about having an outhouse. You should gracefully address the issue, but only if you actually are forced by natural causes to use that infrastructure. “I just loved the quarter moon in your outhouse, how quaint.”
“I just loved the latest issue of Outhouse & Gardens that I read while I was doing my business.”

Signings with beautiful women
If they ask you to do a Deed, it will be far more disappointing than doing “The Deed.”

Tips for Notarizing Zombies
It is considered bad manners for the notary to participate in the chanting, especially after they bring out the dead chicken, unless given express permission, otherwise it might cancel out the curse. Never tell a zombie that they look deathly ill — rather, tell them that they look deathly well. If you are having a zombie swear to the authenticity of a curse, it might be wiser to have the swear to a written version of the curse verbiage rather than to have them do a completely sworn Oath (otherwise you might become cursed or start hearing voices.) If asked to notarize a zombie’s death certificate, rather than claiming that it is against notary law to do so, ask them, “Which one?”

Popular Zombie Documents
It is common to have a formal Affidavit of transfer of Custodianship of Soul. This is where the zombie officially grants Power of Attorney to the “Bokor” or sorceror to have full control over their soul and body (or what’s left of it.) Please be advised that many zombies only have half a soul.

If a zombie commits perjury, it is punishable by life in prison. But, it is not stipulated which soul will inhabit the body during the sentence.

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You might also like:

Borrower etiquette from A to Z
http://blog.123notary.com/?p=2995

Notary etiquette from A to Z
http://blog.123notary.com/?p=300

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May 1, 2014

Thank You – Excuse Me – I’m Sorry

Filed under: Etiquette,Ken Edelstein — Tags: , — admin @ 11:36 pm

Thank You, Excuse Me, I’m Sorry
Now that’s an odd title! But the three are actually related, much more so than you might expect. The first thing that comes to my mind is the term (that applies to each) underused. The second term that seems to apply is overused. Paradox? Of course. My regular readers expect no less from me, and this blog will not disappoint you.

GENUINE Thank You(s) are way too few and far between. When you are leaving the borrower’s home do you take a moment to say “Thank You for your time”? Do you send a Thank You when receiving an assignment? Think back when you were a little kid. Mom often said “What do you say” to prompt you for giving a Thank You to the person who did a kindness to you. Mom stressed that thousands of times to drill it into your little brain so it would become a lifelong part of you. When did you start to forget that Mother Knows Best?

Thank You is just the first two words. They should be followed by “for” and a description of what action the recipient has taken to earn your gratitude. Thank You for your nice compliment about my shoes, is an example. A Thank You without details seems robotic and a bit hollow; kinda like an autonomic mindless reflect statement. Make your Thank You genuine and actually talk with substance and conviction; let them know your words are relevant and genuine.

Excuse Me has some very interesting uses. Recently, it seems to be spoken after deliberate bad manners; to absolve the transgressor for their misbehavior. It does not accomplish that objective. I know one person, basically a nice guy, who has a most annoying habit. He constantly interrupts when I am speaking to him. His interruptions are always prefaced with a loud “EXCUSE ME” followed by whatever he wanted to say. He seems to feel that a formerly used for politeness term can be invoked to permit bad manners. A real Excuse Me is for, typically, an accidental transgression. You are in the supermarket reaching for the last can of tuna that has been marked down. Just as your hand is about to grasp the can, the shopper behind you, moving a bit quicker; snatches the tuna for their shopping cart. You are momentarily stunned by their action. They say “Excuse Me”, Jeremy would not publish what I would say to that shopper.

Lastly, I come to “I’m Sorry”. So very inappropriately used, especially by business entities. As I write this I am waiting for an item to be delivered that should have been here yesterday. I ordered the item at 10AM and paid for 2 day FedEx delivery. I was assured it would be shipped the day ordered and arrive in 2 shipping days. Well, today is the third day and I checked and found the item is “Out for Delivery”, a day late. When it did not arrive yesterday I called the vendor and complained that I paid for 2 day delivery and did not receive the service that was promised and paid for.

“I’m Sorry” about the delay, we did not ship till the day after you placed the order. You did order in plenty of time for us to make the shipment that day, again we are sorry about the situation. My response was direct and probably a bit on the aggressive side: I’m sorry and other apologies are for small children when they deviate from proper behavior. Your business is not operated by small children. Businesses make “restitution” for their errors and do not “wash them away” with a blithe verbal apology.Kindly refund the price of the shipping. There is a 2 day FedEx rate and a 3 day FedEx rate. Subtract the smaller from the larger and refund it to me. I’m sorry does not “cut it” in commercial transactions. I was fortunate to speak to a senior manager who appreciated the logic of my argument and issued a partial refund.

As a http://newyorkmobilenotarypublic.com I have ample opportunity to say Thank You, Excuse Me, and I’m Sorry. I thank persons who extend me a courtesy, such as selecting me for a notary assignment. I ask that the homeowner excuse me when I forgot to wipe my shoes on their entrance rug prior to entering their spotless house. I have made I’m Sorry but I will be a few minutes late calls; when stuck behind a fire truck on the way to a signing. They are magic terms, when used appropriately. It is the intentional misuse of these phrases, as a perceived exoneration for anti-social behavior that leaves a very bad impression. Sincerity, politeness and honesty will never go out of style.

Tweets
(1) I’m sorry and other apologies are for small children when they deviate from proper behavior. Your business is not operated by small children.
(2) Businesses make “restitution” for their errors and do not “wash them away” with a blithe verbal apology.

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March 3, 2013

Crayons and dog treats at the signing

Filed under: Etiquette,Ninja Theme Articles,Pets at Signings — admin @ 12:30 am

I just spoke to a delightful notary. It is fun talking to the new notaries, because some of them are so interesting!

This lady likes to make everyone comfortable at a signing, and she gets a lot of repeat business, so her method is working. When she walks in the door, she greets the animals and children first. She gets to know them a bit, and explains to them what she is going to do there. She also offers treats to the dogs, and crayons for the children!

The result of her nice way of getting to know everyone, is that everyone is happy during the signing. Dogs are much happier if you introduce yourself to them and tell them your name. They like it if you let them sniff you a bit. Cats are a little more tricky. It takes cats a few years to warm up to a human, and feeding them chicken daily for a few years facilitates the process. The children feel very happy, that someone thought of them, and now they have something to do during the signing that will keep them quiet.

It is fun to hear about the unique approaches that notaries have to doing signings, and this one was fun!

But, there is only one lingering question that I feel I must ask.
How come nobody gets ME crayons?

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December 31, 2012

Borrower etiquette from A to Z

Filed under: Comprehensive Guides,Etiquette — Tags: , — admin @ 10:16 am

Borrower etiquette from A to Z

A year or more ago I wrote a blog about notary etiquette from A to Z. The topic arose from a very interesting and detailed discussion about where it is polite to park. The discussion went on and on, and everybody made really interesting points! But, a discussion on NR broke out about borrower etiquette, and I’m surprised that I didn’t publish this topic first, since I love the topic of etiquette (even though I don’t have very good etiquetee myself). In any case, there are many points to consider in borrower etiquette — so, here they are.

PREPARATION

(1) Make sure you finish your meal and clean up your kitchen before the notary arrives. Make sure the smell of your cooking is somehow ventilated.

(2) Make sure you have communicated adequately with the LENDER before the notary arrives. You should be off the phone, and have listened to all of your messages before the notary arrives, especially messages (if any) from your trustworthy lender.

(3) Have all dogs, cats, snakes, birds, cockroaches, vermin, and other creatures behind a securely closed door at least 30 minutes before the signing — for good luck. Many notaries do not like dogs jumping on them. Additionally, if there is an angry or over-zealous dog in the driveway, the notary might be afraid to get of of his/her/their car.

(4) Tell your children not to come into the room of the signing. If they must come, then make sure they are quiet, dressed, and don’t make any sudden movements. Please find a way to deal with screaming babies too as that can be very distracting during a signing.

(5) The TV, radio, and all other noise should be silent during the signing so that people can focus and not make mistakes

(6) There should be a clean surface for the signing, preferably a dining room table. The ENTIRE surface should be free of any clutter and have been cleaned with 409, or Fantastic, etc., immediately prior to the signing.

(7) Make sure that all of the parties involved in the signing are there 30 minutes in advance and have their ID’s ready.

(8) Make sure you know what your rate and APR are supposed to be BEFORE the notary shows you the corresponding pages with that information.

COMMUNICATION

(9) Leave your outside lights on for night signings, so the notary can intuitively know which house to go to.

(10) It is polite and helpful to let the notary know where to park

AT THE SIGNING

(11) Offer the notary a drink right away. Most borrowers are cheap and inconsiderate — it takes them 30 minutes to figure out that, “Oh, did you want something to drink?” And then, they offer you tap water. Why not offer the notary something of a higher quality such as fruit juice, soda, or coffee? Unless you are so poor that you are dying of malnutrition, it is cheap behavior to only offer tap water.

(12) Keep drinks off the table. We have had in-depth discussions about spillage, and what happens when you spill your latte on the deed of trust. Check our forum and blog for older discussions on this topic. Keep the drinks on a chair, or an adjascent table.

(13) Don’t read documents for two hours. The notary came for a signing appointment, not a reading appointment. Your borrower’s copies are for reading. Behave in such a way that the signing will take 45 minutes or less. Read the key points, and the rest can be read on your own time.

(14) Don’t blame the notary for the faults of the lender doing the old bait and switch, or for other problems you have with the lender.

(15) Don’t make phone calls or leave the room during the signing except to go to the bathroom.

(16) Smoking during the signing shouldn’t happen. If it is a really long signing, and after an hour you need a smoking break, perhaps one quick smoking break might be reasonable.

(17) (State specific for MT and TN) It is poor etiquette to expose a gun or other weapon at the signing, or to discuss guns. Notaries usually don’t feel comfortable around guns — at least the notaries that I know!

(18) Don’t discuss politics, gender issues, or anything else controversial at the signing.

(19) Don’t have an argument with your spouse, kids, or anyone else at the signing.

(20) Sign your name as it is typed below the signature line — don’t argue with the notary about this. This should have been discussed with the lender a long time ago.

(21) Don’t make a fuss about being thumbprinted

(22) After it is all said and done, visit the notary’s page on 123notary.com and write a very glowing review about how wonderful and capable the notary was.

You might also like:

Notary etiquette from A to Z
http://blog.123notary.com/?p=300

Compilation of posts about Notary etiquette
http://blog.123notary.com/?p=20505

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