Doing well in the Mobile Notary business involves more than just stamping documents. You have to be on time, develop contacts, do more than claim to know what you are doing, and use proper etiquette. 123notary has written many articles on Notary etiquette before, but this one is a course with multiple sections that is intended to be a well organized reference guide.
1. Phone Etiquette for initial calls – http://blog.123notary.com/?p=21134
2. Confirming the signing & At the signing – http://blog.123notary.com/?p=21136
3. General Etiquette Tips – http://blog.123notary.com/?p=21197
4. Answering questions the way they were asked – http://blog.123notary.com/?p=21138
5. Miscellaneous – http://blog.123notary.com/?p=21142
6. A humorous guide to Notary etiquette – http://blog.123notary.com/?p=21208
7. Relevant links about etiquette – http://blog.123notary.com/?p=20505
Many Notaries answer when I call them and then tell me that they do not have time to talk. Many are so rude that immediately upon answering they tell me — I’m at a party, I’m in a signing, I can’t talk. Why answer if you can’t talk.
The common excuse is that they thought it was the Lender or someone else. How insulting. That means you want to talk, but you just don’t want to talk to me.
As I’ve said before, if you are free enough to talk, have the consideration to give the other person 90 seconds or more before you tell them that you are in the middle of something. If you are in the middle of a signing, you won’t get your next job if you don’t answer your phone or if you refuse to talk.
At a signing — offer 90 seconds of talk before you tell the other person you are at a signing if it is a business call.
At a party — offer several minutes before you cut the other person off
At dinner — if you refuse to talk when you are eating, you might lose a lot of work. We are not French or Spaniards here who have long interrupted dinners and a semblance of quality of life. We are Americans damn it! We live for work! If you want to have a pleasant life, save up and live in Greece where their debt situation is out of control. It is because they spend too much time enjoying life and not enough time balancing their budget!
Personally, I do not call people that often. But, when I do, if you refuse to talk, that means I have to track you down and call you up to five times just to ask you a simple question. Making me run around just to ask you two or three questions is insane and unbusinesslike. Please consider my end of the bargain. I have thousands of people to call and any unnecessary avoidance just makes my life a lot more difficult and unpleasant.
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Notary Marketing 102: Phone & Communication Etiquette
Notary etiquette from athiest to zombie
Confirming the signing