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July 29, 2020

Review your own phone etiquette & get more market share!

Filed under: Etiquette — admin @ 10:27 pm

Most Notaries have a very inflated self-image. But, when I talk to them, from my point of view it is like pulling teeth to get basic information out of them without a whole lot of digressing, rambling, and extra information crammed down my throat that I didn’t ask for.

Did I mention the endless cover ups for low experience? If someone has a low count of how many loans they did, they insert in a desperate, frantic and worried tone of voice, “But, I tagged along and shadowed someone very experience and saw many more signings — oh, and that person was very good and very very experienced.”

That’s nice, but someone viewing your listing is considering hiring you and not that person you shadowed, so leave him/her out of it!

You guys really need to listen to yourselves and hear how unprofessional most of you sound. Anyone who calls you wants the facts THEY WANT to hear and not the facts you want them to hear. Unless they ask you to sell yourself in a free-style way, just answer their questions in a confident and honest way with NO ADDITIONAL INFORMATION. It makes the conversation much nicer, less exasperating, and you come across seeming a lot more professional.

You can claim to be “very professional” until the cows come home, but if the way you come across is desperate, disorganized, scatter-brained, and inept, the caller will have a bad impression of you. Even the more experienced Notaries with 10,000 loans signed are not usually good over the phone. Around 1% of Notaries are good over the phone. You would probably increase your market share by more than you think by just mastering Zen and the art of having a good phone conversation with a prospective client.

It is not that hard to have good phone etiquette, but it will only happen when you stop telling yourself how great you are and start paying attention to how you behave and communicate, take notes, and make improvements.

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