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May 21, 2020

Are you frustrated with Snapdocs?

Filed under: Signing Company Gossip — Tags: , , — admin @ 9:53 pm

After reading more and more comments from Notaries about Snapdocs, I realize that your ability to get jobs from them is very unstable.

Instability
First of all, many Notaries have indicated that they got many jobs at one period of time and then the texts abruptly stopped. What probably happened is that someone gave them a thumbs down, or that their average response time was too long and they got bumped down on the pecking order to the point where nobody would text them or use them. It might make sense to be more equitable in the way business is distributed, but that does not seem to be the way Snapdocs functions — it’s winner takes all. Or if you think people being low-balled are losers, then loser takes all.

Distance
Many Notaries complain that they are only offered jobs far away at low-ball prices. This is a common complaint and I don’t know how to answer it other than — negotiate your fees and ask for more.

Pricing
Low-ball fees are a pain. People offer low-ball fees because there are plenty of other Notaries who will take them. If you can prove you are substantially higher quality as a Notary than the rest, there is a chance people will pay more. But, in this highly refined technology driven marketplace, if you are not better, then you can only get a low-ball offer. (Sorry)

Ranking
You can only get better rankings by accepting more jobs and getting a good review. And your reviews and rankings are hidden from your eyes for better or worse. If you are too picky about jobs, you won’t get any, and your ranking might go down. Sometimes you have to do a few low paying jobs to get the ball moving. But, in the long run, I suggest renegotiating prices if you use Snapdocs in the long run.

Summary
I am uncomfortable with a portal that will phase you out on a whim, and that refuses to take phone calls. But, then I have not been a Notary since 2005 so my opinion doesn’t matter. Also, my generation is more personable and more sensitive to being phased out. It seems that the Snapdocs algorithm keeps Notaries in the dark. At 123notary, we will tell you how you do on our algorithm although we don’t publish the actual results. We can also offer tips to help you do better. Snapdocs is good for those who like them, but I am not comfortable with their business model. On the other hand they seem to continue to grow despite all of the complaining so I guess they have something!

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6 Comments »

  1. They probably keep growing because more notaries use their tax/payment spread sheet and Snapdocs then contacts the signing companies to get their business. It’s easier for signing companies to go through snapdocs than to search for a notary themselves. Leaves very little for the bottom rung of the ladder–the notary.

    Comment by Linda Burt Burt — July 8, 2020 @ 2:36 pm

  2. They are terrible. Your rating should be visible to you. I used them (or was used by them) to get the ball rolling. But since COVID the rates literally went to half off even though the refi business had been insanely busy. I know closing fees haven’t gone down as I just refinanced my own home, so either SnapDocs or their clients are taking advantage of signing agents even though the danger of catching a disease has increased for us. I for one deleted their deactivated and deleted their app. I get plenty of work without them.

    Comment by Charles Steinmetz — July 8, 2020 @ 2:43 pm

  3. SNAPDOCS HAS HIGH VISIBILITY amongst new notaries, who are willing to work for less. By the time they get to face the reality and get ready to give up on snapdocs, fresh meat steps in to fill those shoes.

    I removed myself out of snapdocs, but then sometimes it has given pretty good payments.

    Notaries must use notary cafe for comments, it is the best site to complain about shady operators , especially those operating in the anonymity of the snap docs.

    Comment by Ray Dialoooo — July 8, 2020 @ 2:59 pm

  4. I am frustrated by the obsession with SNAPDOCS, they are just a website that offers you jobs, take them or don’t. No pressure, no chat rooms about how bad Notary123 is or anything. They simply send you an offer of a signing, a price, and a location. If any of those things are not to your liking don’t take the offer. SIMPLE!!

    Comment by Craig Foucha — July 8, 2020 @ 5:00 pm

  5. I do not use snapdocs. I will not cave to such ridiculously low fees. Notaries, new or not, should NOT use snapdocs. If we stop our services then they wiil have no business. Most notaries use middlemen already. This does add another tier to middle men. So think of it this way, snap docs are the middlemen middlemen of fees. There is no room left for notaries to make money. Hold out!

    Comment by Barbara Parks — July 10, 2020 @ 3:47 pm

  6. I personally love SnapDocs. I like the fact that they send text messages when a closing becomes available, it will tell you where it is,what day and what time, and give the fee. If you can do it on that day, but not at that time, it gives you the option to request a time that you are available. If you don’t like the fee, you have the option for request the fee you feel is right for the job. I like that I can keep track of all my closings,I can add notes about the closing, in case I ever need to reference it. They keep track of my mileage, and most of the companies that use SnapDocs do DD, which makes book keeping a lot easier. I have run into a couple snags over the years using SnapDocs, and they always reply to my emails within a day. To each their own when it comes liking or disliking SnapDocs, but I more than happy with them.

    Comment by Pamela Jones — August 15, 2020 @ 1:50 pm

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