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May 21, 2020

Are you frustrated with Snapdocs?

Filed under: Signing Company Gossip — Tags: , , — admin @ 9:53 pm

After reading more and more comments from Notaries about Snapdocs, I realize that your ability to get jobs from them is very unstable.

Instability
First of all, many Notaries have indicated that they got many jobs at one period of time and then the texts abruptly stopped. What probably happened is that someone gave them a thumbs down, or that their average response time was too long and they got bumped down on the pecking order to the point where nobody would text them or use them. It might make sense to be more equitable in the way business is distributed, but that does not seem to be the way Snapdocs functions — it’s winner takes all. Or if you think people being low-balled are losers, then loser takes all.

Distance
Many Notaries complain that they are only offered jobs far away at low-ball prices. This is a common complaint and I don’t know how to answer it other than — negotiate your fees and ask for more.

Pricing
Low-ball fees are a pain. People offer low-ball fees because there are plenty of other Notaries who will take them. If you can prove you are substantially higher quality as a Notary than the rest, there is a chance people will pay more. But, in this highly refined technology driven marketplace, if you are not better, then you can only get a low-ball offer. (Sorry)

Ranking
You can only get better rankings by accepting more jobs and getting a good review. And your reviews and rankings are hidden from your eyes for better or worse. If you are too picky about jobs, you won’t get any, and your ranking might go down. Sometimes you have to do a few low paying jobs to get the ball moving. But, in the long run, I suggest renegotiating prices if you use Snapdocs in the long run.

Summary
I am uncomfortable with a portal that will phase you out on a whim, and that refuses to take phone calls. But, then I have not been a Notary since 2005 so my opinion doesn’t matter. Also, my generation is more personable and more sensitive to being phased out. It seems that the Snapdocs algorithm keeps Notaries in the dark. At 123notary, we will tell you how you do on our algorithm although we don’t publish the actual results. We can also offer tips to help you do better. Snapdocs is good for those who like them, but I am not comfortable with their business model. On the other hand they seem to continue to grow despite all of the complaining so I guess they have something!

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