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February 11, 2017

SnapDocs — thumbs up or thumbs down?

Filed under: Signing Company Gossip — Tags: — admin @ 10:29 pm

Notaries who use SnapDocs not only get a ton of ratings from people who used them, but the ratings are anonymous. You wonder if the ratings are even based on reality — because they can say anything! One lady on NR was furious that she only got a 77%. I have no idea, is that good?

Your entire reputation is controlled by God knows who and with information that is not even necessarily even correct or given using integrity. Additionally, you don’t know WHY you got a thumbs down. Was it because your fee was too high? Was it because you didn’t answer your phone or email fast enough or because of a scheduling issue? You’ll never find out!

But, what about the Notaries? If something goes wrong it is automatically the Notary’s fault. The Notary is penalized on SnapDocs, but not the client.

The fact is that SnapDocs clients pay them big bucks to use this convenient and automated system that performs all sorts of automated functions for them. That is excellent and I commend them for that. However, they do not seem to care about the common Notary!

Maybe I should learn from all this and design some functions into 123notary to be for the benefit of the Notary! Notaries need someone to defend them, and the forum is great, but not enough! Maybe there’s another way.

In the meantime, SnapDocs gets a thumbs up for quantity of work. However due to the quantity of endless complaints from Notaries about their service, I wonder why Notaries who have any experience at all are willing to put up with this kind of headache…

You might also like:

See our STRING on Snapdocs
http://blog.123notary.com/?tag=snapdocs

SnapDocs — I felt like I was being used!
http://blog.123notary.com/?p=18852

A comprehensive guide to Notary organizations
http://blog.123notary.com/?p=17088

Who is involved with 123notary behind the scenes?
http://blog.123notary.com/?p=18888

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9 Comments »

  1. Snap should adopt a mutual rating system like AirBnB and Homeaway. Both parties (host and guest) see the wording of each other’s reviews and have an opportunity to explain themselves publicly. Both feel this implicit obligation to act and speak reasonably. Both can change course based on past reviews. An unreasonable attack or an unreasonably defensive response has consequences. The future host or guest reading the past reviews gets to evaluate the incident with balanced information. The results are not always fair, but the system is as fair as it can be, and everybody benefits from that.

    Comment by Brett — April 8, 2017 @ 3:20 pm

  2. TWO THUNBS UP for Snap Docs
    Wonderful company to do signings for – very professional

    Comment by Patty Crawford — May 2, 2017 @ 2:29 pm

  3. I have responded to smapdocs and have had a decent experience with their system. My major complaint is that they show lo ball pricing and that as always, there is not information as to the size of the package, the type of package or any information that allows you to offer a quote. I have found that it is best to wait for them to send the offer multiple times. I then will respond by talking directly to the client and negotiate a price.

    Comment by Morrie Shoob — May 2, 2017 @ 2:31 pm

  4. Truer words were never spoken: “Your entire reputation is controlled by God knows who and with information that is not even necessarily even correct or given using integrity.” I cannot chase down negative reviews of my work. I do my best and pretty much leave the rest to God. I believe that I am a very good NSA, and that I have prevented several headaches for the lenders bc I thoroughly check every document before I leave for a signing, or when I get to one where the borrower has had them directly shipped. Being new to smartphones (as of November, 2016) I have only had experience with SnapDocs for 5 months. I like the experience bc I can respond with some anonymity. I don’t need to deal with a vendor who is poor mouthing instead of reporting to the lender that there isn’t anybody else who will drive to this rural address, so suck it up and accept the fee. Somebody either calls/emails me about my response…or not. You REALLY need to assess your costs and reassess after you have driven a long distance, or performed a Rush Job and decide if you charged high enough. After a short drought of jobs early this year, they have now picked up again and I have responded with higher rates. Most of the time lately I have been getting the higher rates. Always remember: Your gasoline, Your printer/car slowly wearing out, Your $paper/$toner, so whatever you can do to recoup the costs or lessen them is a good idea.

    Comment by betty — May 2, 2017 @ 3:52 pm

  5. Definitely two thumbs down. Lowball fees and no information in their many text messages. No way to learn anything about the assignment untill it is accepted and then it’s too late. Haven’t accepted one from them in a lo-o-ong time and likely never will again.

    Comment by Ellen Welsh — May 2, 2017 @ 4:34 pm

  6. I worked for Superior Notary out of Texas many, many times and for a very good fee. Now I realize that the emails I receive from them are through Snap Docs. The fee is laughable; under no circumstances do I work for free, which is what “snap docs” is asking of any notary taking these closings. They name the city, but no address, thus you do not know if the neighborhood is safe.

    Will never knowingly work for them for these rates, ridiculous.

    Comment by Linda Rose McBee — May 3, 2017 @ 2:20 am

  7. Only use it occasionally when the fee makes sense. Most of the time it doesn’t compute. I don’t believe it has given much to us and only makes it easier for companies to take advantage of the competitive nature of this job. It has probably added to the pressure to reduce fees. I take pride in doing a good job and deserve to be paid fairly. Snapdocs doesn’t promote that as far as I can see.

    Comment by Carol — May 3, 2017 @ 5:27 pm

  8. SnapDocs is a machine – created by hightech here in Silicon Valley, they just broker out loans to the lowest bidder willing to take the signing. In CA, we get $15 per notarization, but Snap wants us to settle for $90 to do a Re-Fi with 12 notarizations???
    How do we stand up to that? Not sure, but I am not giving up on 123Notary. SnapDocs will not call you and give you their best tips like Carmen will. So count me in for staying with 123 and Notaries supporting each other.

    Comment by Rose Wylde — May 5, 2017 @ 11:59 pm

  9. Neutral, I have received a lot of work from the site and have made some great connections but all of the above complaints and concerns in the post are valid. I have been back and forth with SD over a simple rating system for the SS’s but they refuse. I asked them why they have a ‘terms of service’ section if they will not do anything when a SS does not adhere to their own terms of service? No Answer. I asked why they do not support the notaries that generate their salaries? No answer. Why will they not contact a SS that has payments 100 days past due? Not their job. In other words they do not care about ethical business practices or creating an environment that supports the notary and SS equally, they just want their $15.
    I am finding the ill treatment of Notaries is wide spread. I always follow up with an email or preferably a phone conversation to make them “face me” and resolve the issue. Those who won’t go on the “Don’t waste my time” list along side the “Cant pay their bills” people. The lists are getting long!
    Sorry for typos and grammar…for some reason i’m typing in a size 4 font.

    Comment by Sunny — May 11, 2017 @ 1:02 am

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