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July 3, 2020

Snapdocs doesn’t take phone calls. How much of an issue is that?

Filed under: Signing Company Gossip — Tags: — admin @ 9:54 pm

123notary started about twenty years ago, and our business model was to offer human to human consultations, help and sales. People like that we are interactive, knowledgeable, skilled and experienced. When you call the NNA, they also answer the phone, but the more experienced members seem to work at the hotline and I don’t know if that is still in existence. The hotline people do not know about marketing though, and 123notary specializes in that.

Snapdocs on the other hand does not take phone calls. They are too high tech for that. I wonder what people’s experience is dealing with a company so antisocial that they don’t engage in phone calls? For me this is a big negative. But, in today’s antisocial world, most people don’t want to talk to someone else anyway.

I believe in reincarnation, and a lot of the people in my city are extra-terrestrials at least spiritually. They don’t like to talk to humans, and they are very comfortable with futuristic devices and applications.

How is communicating with Snapdocs? Are they helpful? What are your reactions?



  1. Basically, SnapDocs is not notary-friendly as their paying clientele, unlike this site, are not notaries, but rather companies hiring notaries. If a notary e-mails SD, s/he may get a canned reply or nothing at all. On the other hand, SD gears everything to finding the cheapest notary possible and even will go so far as to cut a fee offered by $10 if their proprietary software indicates that lower offers are accepted in a given area. Additionally, any hiring company can give you a bad review for any reason, but you’ll never even know about it. As I said, NOT notary-friendly.

    Comment by Ardel Richter — July 4, 2020 @ 4:51 pm

  2. This is my last communication with Snapdocs trying to receive my pay for an April 3, 2020 closing I completed successfully.

    “ Good day,

    Please read all of the attachments below before responding with your scripted responses. The first two attachments are copies of all communications with Nina and Holly. The third is the invoice. The final attachment is my business checking account that the payment was to be paid into or a physical check endorsed to and mailed to my address 10736 Saint Xavier Ln, Saint Ann, MO 63074. I have been communicating with both Nina and Holly for a total of sixteen communications trying to get this issued resolved and to receive payment for this 3 April 2020 closing that I successfully completed but to date have not received my fees paid.

    I believe I have been most professional in my attempts to have this resolved. This is my final attempt before I have our attorney become involved with this transaction to start legal action.

    Please, respond back with your solution to correct this issue with five business days. If I have not received your response by Friday, 21st August 2020 with an acceptable solution our attorney will commence legal actions to receive our funds and any fees required to do this.


    I have not received a response from them. Previously they sent scripted responses that were unsuccessful in resolving the payment issue.

    Comment by Connie Becker — August 20, 2020 @ 4:08 pm

  3. they just work as the middle man if you need to speak to someone you get ahold of the title/escrow office that it’s assigned I’ve had no problems

    Comment by ritchie A godsey — August 20, 2020 @ 4:14 pm

  4. Aggravating beyond belief.
    Profile data has been corrupted and to correct it has become aggravating.
    That sux.

    Comment by Gary Sund — August 20, 2020 @ 4:16 pm

  5. Why would I want to talk to a bunch of greedy cheapskates?

    Comment by Jerome M Zeiger — August 20, 2020 @ 4:18 pm

  6. I do not communicate or respond to their emails. Snapdocs only offers lowball amounts and are a waste of my time. I accept jobs from companies that will make the effort to make a phone call.

    Comment by William M. Gibson — August 20, 2020 @ 5:20 pm

  7. I’m with on this! I don’t use Snapdocs and haven’t for a long time. To me, they are useless!

    Comment by Jim Morgan — August 20, 2020 @ 5:44 pm

  8. I just took a job from them ..the first one in months
    no problem talking to people who were somewhat informed
    A pleasant surprise..
    a very smooth job

    Comment by Francis A Colavita — August 20, 2020 @ 11:04 pm

  9. Never had a problem with Snapdocs

    Comment by Jeff Cooley — December 16, 2020 @ 6:10 pm

  10. I love SnapDocs

    Comment by Kendra Olson — December 16, 2020 @ 7:00 pm

  11. They are just a go between tech model. I don’t care for it much because as others have pointed out, there is no one you can call. There are title and signing companies who like to use them because of convenience. It’s all tech and totally hands off. There is no relationship. I use it to fill in sometimes, but not much.

    Comment by Carol Graves — December 16, 2020 @ 7:25 pm

  12. I had a similar experience as Gary commented..It was time to update my background check. I did it,no problem,then uploaded it to SD..It was stuck on “still under review ” for weeks. Took me 3 or 4 emails to get them to finally update it..But on the positive, yes,they text you low-ball fee offers. But I always respond “pay too low” and enter my fee. I will say I get appointed about 1 in 4 times,at my price.Not bad.

    Comment by KENNETH MOORE — December 16, 2020 @ 7:33 pm

  13. Never use them, never will. Too cheap!!!

    Comment by Karen Flores — December 16, 2020 @ 9:55 pm

  14. I have no issues with them. Can reach them by phone or comment in the order for any issues. If the fee is too low, I ask for more and most often get the requested amount.

    Comment by Timothy Neff — December 17, 2020 @ 1:42 am

  15. I wish I had a platform like snap docs but at the same time I will still take phone calls.
    Because I need the notaries.

    Comment by Olivia Mosley — December 21, 2020 @ 4:03 am

  16. I also think it’s a negative. Human interaction in business is very important.

    Comment by David D. Golden — December 21, 2020 @ 11:49 pm

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