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October 23, 2020

123notary Elite Certification Study Guide

Filed under: Loan Signing 101 — Tags: , — admin @ 12:24 am

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ELITE CERTIFICATION

To get elite certification, you need to do well on the regular certification topics, and then know a lot more. Here are the items we quiz about for elite certification. We test by phone for the elite, and if you study hard and know your basic documents, scenarios, and Notary knowledge plus the content on this page, you could pass.

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Documents you have to understand intimately

Recorded Documents
Riders
Subordination Agreement
Residency Affidavit
Owners Affidavit
Deed of Reconveyance
Deed of Trust
CD & HUD-1
Please read the details of the required documents. Read more…

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Procedures or Acts to Understand

Signature by X or Mark — read more…
Apostilles and Authentications — read more…

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Other Terms or Information
Please click on the links below to get detailed information on the following points.

The term Elizor — read points 23 on this link. An Elizor is a court appointed official that can sign over property when the owner refuses to cooperate in court.

Explaining beneficial & financial interest. A Notary may not have beneficial interest or financial interest in anything he is notarizing. A beneficial interest could be construed as …

Federal Holidays in chronological order (memorize these). Let’s start with New Year’s Day, Martin Luther King Day, Washington’s Birthday, Memorial Day, Independence Day …

Fraud Prevention & types of fraud that happen in the Notary world. Falsified identification, incorrect dates on certificates, using someone else’s Notary seal …

Authority – Who has the highest level of authority if there is a question about a notary act or document at a signing? The Notary is the authority as to how a notary transaction happens, but…

Annual Percentage Rate — a detailed understanding is required. The APR is based on the amount borrower after certain (but not all) fees and closing costs have been deducted, and expressed as a …

Pros & Cons: — Adding an Acknowledgment rather than fixing the original. if there is a mistake on a preprinted form. It is cleaner to add a new form, but there can be recording fee issues involved…

What to do if John & Sally’s names are inscribed in an Acknowledgment by the Lender and Sally can’t make it. — Cross out or add a new form? This is similar to the last point, but there are some extra snags…

Handling name variations and discrepencies such as: ID Name, vs. Typed Name, Signature on Doc, and Name on Ack. Relationship between these names if they don’t exactly match. The main thing is to obey the law first…

Understanding dates such as: Transaction Dates, Signature Dates, Rescission Dates, and Document Dates… A transaction date is the same as a signature date, but a document date is arbitrarily chosen, but by whom?

Loan Signing FAQ’s that Borrowers ask. FAQ’s have been greatly reduced by Lenders being required to explain documents to the borrowers in advance. But, you still might be asked why the APR is …

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August 13, 2020

Notaries and test questions during Covid19

Filed under: General Articles — admin @ 8:45 am

I have a little quiz which I send by email to some of our newer notaries to get a reading on how smart they are at handling situations. This Covid19 panic has turned many people’s brains to mush including many Notaries. This is a problem. You need to be able to think, read, and reason. If you lack this ability, anyone can control you and make a virtual slave out of you.

Americans are like a sleeping tiger. It takes us a while to wake up and fight back. It took 33 days for Americans to protest shut downs and now it is a force to be reckoned with.

But, those not fighting are afraid. I ask a question where I ask what the Notary should ask the signer before driving to the signing.

The types of answers I am looking for involve asking for how the name reads on the ID to compare that with the documents. Also going over if funds are due, other signers need to be there, witnesses, tables, 90 minutes available, etc. The types of answers I have been getting in the last two months have been mostly about Covid19 and NOT about Notary related questions.

Sure, you can go over your N95 mask and gloves, but that doesn’t solve the problem of whether their ID says John W Smith. If their ID says Sam Smith and the documents say Samuel T Smith, you can’t do the signing even if you talk for two hours about socially distancing and sitting in the lawn during the signing. The priority is to think about Notary issues first and THEN talk about Covid19. But, there is little to talk about.

As a Notary, you should know the drill for Covid19. You either stay outside the house while they sign, do the signing outside, or sit far apart.

If you are not in bad health and don’t live with someone in bad health, Covid19 is not likely to get you sick or kill you. You might get infected, but 96% of infected people don’t realize they are infected according to new data. The flu is much more dangerous for healthy people, yet we don’t make much of a big deal out of it. Why? Because nobody brainwashed us into fearing the flu AND because it is familiar. People fear what is not familiar.

I am so used to Covid19 now, that it is familiar to me. I am no longer scared. I hope the rest of America comes to its senses before we are all living in refugee camps waiting in long lines for bread and soup.

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February 4, 2020

Cleaning up common mistakes in your profile’s notes section

Filed under: Your Notes Section — admin @ 10:56 pm

When I look over notes sections of our higher level members, I like to make suggestions that can help them appear in a more positive light to the users. There are a bunch of common mistakes people make. I want to go over those mistakes.

1. Real Estate Experience
It is common for those with Real Estate experience to claim that they have real estate experience the therefor they understand the documents. In real life, people who I quiz with Real Estate experience do not know their documents that well. If you want to prove knowledge, then please pass our certification test which is really hard. Another mistake people make is to put lots of information about their Real Estate career in the top of their notes section. This is a Notary directory, so please put notary achievements at the top of your listing and mention your Real Estate experience in the middle or bottom of your notes section as an additional point.

2. Mortgage Experience
Many of our members have some type of Mortgage experience. If you are a current Mortgage Broker, you might be seen as competition and people might not want to hire you. However, the mistake many Notaries name is to claim that they have “x” amount of years in the “Mortgage Industry.” They often do not disclose what job titles they had in the industry or what their tasks were. People who use our site reward those who give specifics and give you a clear idea of who you are, what you have done, and what you know how to do. Additionally, using the “x” number of years is a bad idea, because you might have a listing with us for ten or twenty years and you have to keep updating your # of years every year. It is easier to say, “Notary since 1986.” or “Mortgage Appraiser since 2009.” You could say, “I was a Mortgage Broker from 2004 to 2015.” which clears up when you did it, how long, and that you no longer do it which might com as a relief.

3. Business Experience
Many Notaries have run a business before. They put, “Former business owner.” In their notes. This is horrible. It doesn’t say what type of business you ran, what position you had, what your responsibilities were, or what time period you did it. Be specific and understand that the reader doesn’t know if you had a business collecting hub caps or if you ran a fortune 500 company. You need to specify!

4. Types of Loans
It is common for Notaries to say, “I know how to sign every type of loan.” This is bad, because there are so many types of financial packages that few notaries have signed them all. Just make a detailed list of the loans you have signed, i.e.: I have signed purchases, sales, refinances, FHA, VA, conventional, unconventional, conforming, modification, reverse mortgages, and debt consolidations. I suggest having another list of common documents that you have signed. If the user has one of the types of loans on your list, he is more likely to hire you than some other character who makes vague claims or no claims about their loan experience.

5. Number of Loans
Some Notaries who are smart keep their number of loans signed statistics up to date regularly. Others say that they have signed two hundred plus loans. Two hundred plus is not a number by the way. Two hundred is a number. Since the information is not date stamped, (hmm, perhaps I should add that as a feature to my directory) there is no way to know how accurate the information still is. Number of loans signed is a good indication of how much experience you have, and is much more helpful than how many years of experience you have. You might have one month of experience and have signed 200 loans, or you might have twenty years of experience only having signed one loan per year which would be 20 loans. Think about it.

6. Omitting to read through our thorough guides
123notary has published many point by point tutorials on how to write a good notes section, what buzzwords to add, which to omit, what to say and how to say it. By not spending at least two hours reading our comprehensive guides, taking notes, and writing a well organized and thorough notes section – you are losing business. We will even clean up your notes for free upon request, but we get very few requests.

7. Unique catchy phrases
It is hard to teach someone how to write a catchy phrase. I created some articles with the best phrases I could find. It takes time and thought to create a one liner. However, readers are so bored reading through notes sections that if you can write something spicy, they might like it, and they might call you first. So, put some time into thinking up something catchy to say, and see how people react. You might need to modify what you put at a later date.

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January 23, 2020

She was my student, but now she is hustling and succeeding

Filed under: General Stories — admin @ 10:40 am

It is always nice to hear stories like this from your former students. As you may or may not know, the mobile notary business is filled with women. Notaries in general are disproportionately women (roughly 84%) and mobile notaries are more like 60% women. I recently had a conversation with a lady who studied from my materials, mastered them scored well on my quiz, and is getting tons of work. For a beginner, she is really hustling and getting a lot more work than other beginners normally work.

But, this woman has a personality that lends itself (sorry for the mortgage related pun) to success in the mobile notary business. She reads and reads and reads. She wants to know what is going on, what the rules are, what proper techniques are, etc. She wants to do everything correctly. Not everything she does is right, so I have to correct her every once in a while. There is a lot to know as a mobile notary, so it is good to correspond regularly with those who know the business.

Carmen also started out as my student back in 2003. She always had questions. I remember the first time I met her. I was handing over a book to her in person near the guard shack in my complex. Carmen had a thirst for knowledge. Now, Carmen is someone I refer to as the queen of the industry because nobody can answer questions better than she does. I guess there is now more realism to the saying, “Grasshopper, you were once the student, but now you are the master. Can catch fly with chopsticks, can do anything.” I guess when you hear that quote, the image comes to mind of Carmen quietly meditating while facing a statue of the Buddha with a samurai sword laid out in front of her wearing either a kimono or a ninja outfit. I have been urging Carmen to meditate for years to deal with the stress of constant whining on the part of Notaries. Maybe this mental image will prove to be useful.

There are other examples of people I have instructed who became wildly successful. It is fun to think about them when people call me whining about some petty concern. It is nice to know your work paid off in a meaningful way to someone.

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November 15, 2019

10 ways to die as a Notary — choose one!

Filed under: Humorous Posts — admin @ 5:46 am

Being a Notary isn’t always safe. Here are some dangers that you might fact.

1. Being physically abused by a borrower who doesn’t like their APR

2. Being carjacked on the way to a signing

3. Getting in a deadly accident on your way home from a signing.

4. Having your dual tray laser printer explode sending a tray (not sure which one though) flying into your head.

5. Gaining weight because you spend too much time sitting and driving and then dying from cardiovascular issues

6. Dying from touching poisoned ink that you put in your stamp.

7. Having a heart attack because you forgot your journal at home during a signing.

8. Dying of anger because you didn’t like Jeremy’s phone quiz.

9. Dying of love sickness because you realize you can’t date that borrower because she is unethical and wanted to backdate.

10. Dying in jail because you backdated and got caught.

11. Dying of romance because you wanted to date a borrower and they suggested going out on a “back date” and you died in the time machine trying to go back in time 24 hours without getting stuck there.

12. Bleeding to death due to a paper cut from a Jurat or Acknowledgment.

13. Doing a fatal Oath that kills you. “So you solemnly swear that… oh… I’m dying…”

You might also like:

10 ways female notaries can protect themselves
http://blog.123notary.com/?p=19196

10 things notaries can do to screw up a notarization
http://blog.123notary.com/?p=18864

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October 6, 2019

How do I sleep at night saying they are not as good?

Filed under: Certification & Communication Skills — admin @ 11:21 pm

A Notary posts — how do I sleep at night saying that the Notaries on some other site are not as good as the Notaries on my site. And then he states that I am not even a Notary.

Rebuttal:

I am not even a Notary
I used to be a Notary for eight years. I test Notaries on Notary procedure and they normally score an average of 35%. Is 35% good enough to practice Notary work? I score close to 100% on Notary questions and got very few wrong on the very hard California exam many years ago. Of course the content has change in California, but that is immaterial. I am not perfect, but I know Notary procedure better than most Notaries on my site — the exceptions are those that work for the NNA hotline or for state notary divisions as they normally know more than I do — although I caught a lady working for the California SOS make a logical mistake understanding credible witness procedure. The law is complicated and perhaps too convoluted.

How do I sleep at night saying that the Notaries on other sites are not as good?
I sleep fine, but sleep better if I take Advil and kefir (cultured milk). What can I say, the milk calms me down, and no, it doesn’t need to be warm milk like people in India insist. Since I tested almost all the Notaries on 123notary, and also test Notaries I find from particular other sources like Snapdocs, etc., I am aware of the quality of these notaries in terms of test results. Notaries on SnapDocs very rarely score higher than a D on my test. And the notaries that are the top ranking people in their state on SnapDocs do not normally do better than a C. Higher ranking Notaries on 123notary are not always good, but at least we have a good quantity of people who are masters of their craft and also have a depth of experience.

So, I am comparing apples to apples with fair scales. I have a right to assess the quality of Notaries because I represent them. I feel responsible to offer the world good Notaries if I can. I can only do my best. Who are you in your ignorance of this profession to criticize me — I have been running a directory for 20 years and have been a Notary for 8 and done very well on multiple tests not to mention created hundreds of test variations and stimulating quiz questions myself.

You might also like:

123notary vs. Snapdocs
http://blog.123notary.com/?p=21258

A tour of Notary Cafe
http://blog.123notary.com/?p=21222

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August 29, 2019

I get so nervous when you call

Filed under: Certification & Communication Skills,General Articles — admin @ 10:53 pm

One customer said to me, “I get so nervous when you call, I feel like I am going to be quizzed.”

I am sorry that I make people so uncomfortable. I was reading online that alpha males make other people feel uncomfortable and inferior. But, I am only alpha about topics where I know more than others, or think I do. If you guys would become experts in your field rather than to just claim you are, there would be no issues acing my test consistently and no hurt feelings.

But, for those of you who do not like the idea of mastery, why be nervous? If you don’t value knowledge, why be nervous when you don’t have it?

You handle legal paperwork for a living. The financial consequences of screwing up a job are big not to mention the legal damages. It behooves you to know your job inside out. Why is it so difficult to convince everybody of this?

But, on a brighter note, in 2018 I abandoned quizzing people by phone unless they specifically requested it. It was too much drama and was effecting my health. Now I quiz by email mostly and only do a handful of phone quizzes. So no more nervousness when I call. It will be because you forgot to login or renew probably, and not a quiz — unless you requested a quiz.

You might also like:

Testing Carmen on a bridge in 2003
http://blog.123notary.com/?p=21264

My bad karma from testing people by phone
http://blog.123notary.com/?p=19447

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June 3, 2019

I’m a high end Notary in a low ball world

Filed under: General Articles — admin @ 11:24 pm

Are you a highbrow Notary in a low-brow world, or a high-end Notary in a low-ball world? join the club. There are lots of Notaries out there with tons of experience who have a lot of trouble getting paid well or getting work at all. On the other hand, there is what I call the double bell curve effect in the Notary world. There are lots of new Notaries, lots of mega-experience Notaries, but not so many people in the middle.

The problem as I see it is that there are many Notaries who perceive themselves as being high-end simply because they have experience. They hide behind their years of experience to compensate for the fact that they cannot explain a single Notary act and don’t have a clue how to deal with many common Notary situations. Another problem is that in today’s economy there are too many Notaries and too few jobs. With Snapdocs, if you are not fast to respond to texts you will be put lower on the text order algorithm and might stop getting offers altogether. So, how can you win during these desperate times? The answer is that there are no guarantees. However, being high end in virtue instead of high end in claim will help you a whole lot more. What do I mean?

I recently emailed about 150 notaries regarding their certification. I wanted them to study and quiz again at no cost. Half of them emailed me back and the other half did not. The ones that emailed me back did not read the email carefully. They omitted to read the part that said they had to study a lot. So, I responded to people one by one reminding them (the same way you remind children) that you have to study. I only got four requests from people who had studied sufficiently, and most of those four passed. What about the other 150? Why are people so stubborn, lazy, ignorant and uncooperative? If you can’t pass our certification test (which is really hard these days) then you are NOT a high end Notary. You are only a poser and a chump.

Additionally, getting more reviews on your profile will attract browsers, and so will having a well written notes section. To sum it up, a lot of expertise goes into being a Notary, but less than 1% of the people on our site have that knowledge or have any interest in acquiring that knowledge. This whole industry has turned low-end on me and I’m getting really sick of it. Even if it gets you nowhere, there is a certain dignity and professionalism in knowing your stuff. So please do so.

You might also like:

Experienced signers are being weeded out of the industry
http://blog.123notary.com/?p=16747

Travel fees if nothing gets signed
http://blog.123notary.com/?p=22578

Why are the fees offered to us so low you ask?
http://blog.123notary.com/?p=22293

10 rules for negotiating notary fees
http://blog.123notary.com/?p=19620

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March 15, 2019

Dr. Phil moderates dispute: Notaries vs. Signing Companies

Filed under: Humorous Posts — Tags: , — admin @ 8:36 am

Dr. PHIL: You have asked me to moderate your ongoing dispute between Notaries and signing companies. I hope that we will have a fruitful session and resolve some of your issues.

FRANK: Thank you Dr. Phil. We Notaries have been complaining for years about low-ball fees. We are sick of it and want to get paid what we deserve.

SAMANTHA: Thank you Dr. Phil. We signing companies used to have better quality Notaries to work for us. In the last several years, the quality keeps going down and down. We feel we shouldn’t have to pay much money to these Notaries who in our opinion, should not be commissioned in the first place.

FRANK: If you want better quality Notaries you are not going to get them based on what you pay.

SAMANTHA: Well, if you want more money, you won’t get it with your communication and notary skills.

Dr. PHIL: Which came first, the chicken or the egg? This conversation isn’t going anywhere. Now, Frank, I don’t know what your level of competency is as a Notary Public. If you want to get paid good money, you have to be good at what you do.

FRANK: Oh, I’m good at what I do.

SAMANTHA: No he’s not. He claims to be good at what he does. We tested him and he got 30% on our test which is so easy, high-school student could pass. We only hire him because the other Notaries are either just as bad, or charge a lot more.

Dr. PHIL: Too bad you don’t get paid for deluding yourself, you’re good at that. Now, you think you are good at what you do, but Samantha here has given you a standardized test and you failed. How can you call yourself a great Notary when you failed a very basic sounding standardized test?

FRANK: Well that’s because I’m anything but a standard Notary. And by the way, you’re just as bad as she is.

Dr. PHIL: Well, what do you think your average standard person is going to think if they know you failed your test?

FRANK: They’ll think I’m an idiot.

Dr. PHIL: So, do you think someone functioning at the level of an idiot deserves high pay? Do you think they deserve to be hired at all? Would you hire someone who failed a professional exam?

FRANK: Oh, well now that you put it that way. Hmmm. Well I thought I was good at what I did. I don’t get complaints?

Dr. PHIL: You have a complaint sitting right next to you. Do you think you’re being honest with yourself?

FRANK: In all honesty, yes… wait, can I start being honest now? Well at least I thought I was being honest with my self.

Dr. PHIL: The fact remains that you are not honest with yourself about how you are severely lacking in your knowledge of notary and signing basics. Those that hire you are not happy about that fact. They will never pay you much as long as you don’t live up to their expectations.

FRANK: What about my expectations?

SAMANTHA: We put up with this type of attitude to save $50 per signing. If we didn’t do that, we would not be able to turn a profit.

Dr. PHIL: Well you get what you pay for. Frank here is not living in reality and exhibits no willingness to learn his profession to the point where he seems hireable. Now, let me ask you a few questions Samantha. How often do the Notaries you hire make mistakes and what are the potential damages to your finances when they do make mistakes? Try to give me as many realistic scenarios as possible.

SAMANTHA: When we hire new Notaries, we screen them out first to get rid of the ones that sound really bad on the phone. The ones we hire, we encounter a 3% error rate, at least with the new hires.

Dr. PHIL: And what are the damages?

SAMANTHA: It’s really hard to say. Sometimes we have to resign. Other times we have to redraw documents. Once , a client lost his lock. But, in one isolated incident, an identity thief was notarized with a fake ID that a good Notary would have spotted. That cost us $20,000 and time in court.

Dr. PHIL: So, that sounds dangerous to me. What is the average cost of a notary mistake, all factors considered?

SAMANTHA: After doing the math, it looks like the average mistake might cost $400. Since mistakes only happen 3% of the time the cost per average job hiring questionable notaries might be $12. We are saving a lot more than $12 to hire cheaper Notaries so it seems worth it to me.

Dr. PHIL: What about the cost to your reputation and the risk of losing clients because you hire less than perfect Notaries?

SAMANTHA: That is always an issue, but since we clean up problems quickly, we haven’t lost more than a few clients. But, that does seem to be a bigger issue. How many Title Company clients have we lost due to the quality of the Notaries we have hired, and how many more would we retain or attract if we used better Notaries. It might be worth $30 extra to hire a better Notary.

FRANK: Now, I’m out of business for sure.

SAMANTHA: Unless you study. It wouldn’t kill you to crack a book.

FRANK: It might.

Dr. PHIL: It looks like we have had a good discussion here. I have learned something, and I think you, Samantha have learned more about the various factors in this complicated equation of who you hire, how much you pay them, and why. Now, Frank, have you also learned that you need to study more to be able to pass standardized tests to make a good impression on people who hire you?

FRANK: 123notary is the only entity who has quizzed me recently, and they are a directory. They don’t even hire people. I don’t think anyone else cares if I know anything, so why should I care?

Dr. PHIL: If you want to get more work at higher prices, you should care. I read an article that says that 123notary certified signers make $8 more per signing and get a heck of a lot more work.

You might also like:

Marriage Therapy for Notaries
http://blog.123notary.com/?p=21220

Bikers on Boats; Notaries heisting signatures
http://blog.123notary.com/?p=21160

Notarization on the Steve Harvey Show
http://blog.123notary.com/?p=13704

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January 18, 2019

Notary Etiquette 104 — Miscellaneous

Filed under: Etiquette — Tags: — admin @ 10:32 pm

MISCELLANEOUS NOTARY ETIQUETTE TIPS
Return to Table of Contents for – Notary Etiquette 104

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1. Don’t sell people’s signatures or personal information.
It is bad manners and possibly illegal, and definitely unethical to sell or distribute anyone’s private information.

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2. Don’t second guess family relationships.
I once thought the wife was the guy’s mother. Oops!

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3. Handling criticism
Notaries can get very rude or defensive if criticized. The psychology of a Notary is one who claims they know everything when in reality they typically know about 30% of what they need to know and manage to get by with this sub-minimal knowledge. If you make a mistake and someone calls you out on it, don’t argue, just try to understand what you did wrong or allegedly did wrong and learn from that experience. I sometimes quiz Notaries by phone and they get very hostile when I tell them they made a mistake. You won’t learn to be smarter or impress your clients by getting belligerent when criticized — treat it like a learning experience and it might just better you.

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4. When to call the Lender
Some Notaries will call the lender if they don’t know if they should sneeze or not. Calling the lender can end up in a forty minute phone call. You will have trouble getting out of the house where the signing takes place if you call the lender. So, only call if you absolutely have to. In the 30 point course on our blog we have a chapter all about when to call the lender and when not to.

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5. Is it rude to ask for a thumbprint?
This is a topic of debate and even hostility with the Notaries. For your safety you need to take thumbprints. But, many Notaries think that it is not only unnecessary but bad to take a thumbprint because what if you offend someone? I am more concerned with what happens if an imposter drains the equity in someone’s house, the Notary ends up in court for two months without pay, and someone goes to jail. To me that scenario weights a lot more heavily than if someone is offended because you ask them for a journal thumbprint. If the FBI is investigating you because you notarized an identity thief, the falsified information, fake name, fake ID, and fake serial number from the ID will lead the FBI nowhere and they can name you as a suspect in a conspiracy and you could end up in huge trouble. A thumbprint could save your life, so take it seriously.

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6. The document is not in English
You need to refer to your state’s notary laws. Many states will allow you to notarize a document in a foreign language providing the signer understands what they are signing. If you are going to upset someone by saying no to a transaction, make sure you have the right to turn down the transaction before you ruin their day.

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7. Notarizing the elderly
If you are notarizing people who are very old, or in a hospital, ask them some polite questions about current events. Make sure they know who they are, what the document means, and if they know who is in the White House these days. Some people are out of it, so find a nice way to drill them a little bit.

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8. Rude posts on social media
If you think that nobody is reading your social media posts, think again. There are a lot of very hostile and psychotic Notaries out there who are bashing all types of Notary companies including our own. This is rude and belligerent behavior. Many title companies will not hire Notaries who are involved in this type of behavior.

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9. Being obstinate about answering questions.
When companies ask Notaries Notary questions, many Notaries do not want to answer. They feel they are professionals and therefore should not be questioned. The sad reality is that most Notaries do not have a solid notary knowledge and that is why those questions are a necessity. So, be polite and just answer a few questions without trying to wiggle out of it.

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10. Answer emails and phone messages fast.
Keeping people waiting is very rude. Try to get back to people as soon as possible.

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