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June 16, 2023

Conquering Challenges Encountered by Notaries

Filed under: Notary Public 101 — Tags: — Tom Wilkins @ 12:00 am

As a notary, do you feel overwhelmed with the sheer number of challenges and obstacles that stand in your way? Do you ever get discouraged when it seems like every day brings new problems to solve? It’s hard for business owners to keep up with the demands of making things run smoothly. Still, luckily there are several top issues affecting notaries that can be proactively addressed. In this blog post, we’ll discuss the key steps you should take to get past the most frequent problems notaries see and create solutions that will benefit you personally and professionally.

Lack of Training

One of the biggest challenges facing notaries is the need for proper training. Many become notaries without fully comprehending the job prerequisites, which may result in mishandling particular situations or unintentional errors that could lead to legal issues. To resolve this, notaries must enroll in top-notch training programs encompassing all the job’s crucial aspects. These programs will assist notaries in comprehending their duties and how to navigate complex scenarios. Additionally, keeping up-to-date with any changes to laws or regulations that could impact the job is critical for notaries.

Document Fraud

As a notary, it is crucial to be aware of document fraud as it is a significant issue affecting the work. Fraudsters can manipulate documents or forge signatures for their advantage. To ensure the authenticity of the document being notarized and the identity of the signer at hand, we must be diligent in confirming their credentials and examining the document in detail. This includes asking for government-issued photo identification and carefully scrutinizing the document for any signs of tampering. Notaries must refuse to notarize the document and report it to the proper authorities if suspicions arise.

Quality of the Notaries

This profession is highly concerned about maintaining quality standards for notaries. Sadly, not all notaries adequately fulfill their responsibilities or follow established protocols. This, in turn, can lead to errors and legal complications, potentially damaging both the notary and their clientele. To address these shortcomings, it is vital that the industry demand heightened requirements and underscore the significance of the role. Notaries must ensure they maintain their professionalism and uprightness at all times. Additionally, joining professional organizations can furnish valuable backing and materials to support notaries’ work and encourage best practices.

Lack of Time

Notaries frequently encounter time limitations when notarizing documents, which can cause stress and mistakes for both the notary and the signer. To address this issue, notaries should prioritize scheduling appointments in advance to allow ample time to complete their work without feeling rushed. Additionally, notaries must have all essential materials and paperwork readily available to promote efficient work. Overcoming time constraints ensures the accuracy and professionalism needed in this critical role.

State-Specific Laws

Keeping track of state-specific laws and regulations is essential for notaries, as each state has its own set of rules. But staying up-to-date can be challenging, especially with ever-evolving changes. To overcome this daunting task, notaries can boost their knowledge by constantly being aware of the laws and regulations in their state. Joining a professional organization on the subject can also offer valuable resources and support.

Take Action, Shape A Future Where Notaries Thrive With Unwavering Integrity

Overcoming any challenge a notary may encounter can be daunting but achievable. It starts with having the right mindset and knowledge to tackle the issues head-on. Identifying the top issues affecting notaries is essential to prepare for all scenarios thoroughly. Fortunately, success and excellence in notarization are obtainable through dedication and resilience. Improving the quality of the notaries should always remain the top priority. Take the time and effort to read up on industry regulations, laws, and information consistently to ensure one’s capability as an E-Notary public remains current and up-to-date with ever-changing practices today.

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May 12, 2023

Scheduling Tips & Tricks for Mobile Notaries

Filed under: Beginners Corner — Tags: , , — Tom Wilkins @ 12:00 am

As a mobile notary, you’re always on the move, witnessing and verifying legal documents. But between the hustle and bustle, you must ensure your schedule is organized and efficient to keep your business booming. That’s why we’ve created this fun and informational guide to help you master your time management skills. Here are eight scheduling tips & tricks for mobile notaries to make scheduling a breeze!

Color Code Your Calendar

Add a little pizzazz to your planner by color-coding your appointments. Assign different colors to appointments, like signings, client meetings, or personal time. This visual cue will help you quickly see what’s coming up and better prioritize your time.

Set the Stage with a Pre-Scheduling Routine

Before diving into scheduling, create a pre-scheduling routine. Start with a cup of coffee or a quick workout to energize your body and mind. Then, review your emails and texts for appointment requests, and list them. Finally, check your calendar and start scheduling appointments, ensuring you have enough time to travel between locations.

Embrace Digital Tools

Ditch your paper planner and go digital! Use scheduling apps like Google Calendar, Calendly, or Doodle to manage your appointments easily, set reminders, and sync your calendar across all your devices. Some apps even allow clients to book directly, saving you time and preventing double bookings.

Schedule Buffer Time

Keep your schedule manageable. Allow buffer time between appointments to accommodate delays like traffic or document revisions. This extra time will help you stay on schedule and make your clients happy.

Prioritize Client Locations

When planning your day, prioritize appointments by location. Group clients that are close together to minimize travel time and reduce fuel costs. Use a mapping app to help you find the most efficient route and maximize your productivity.

Establish Clear Communication Channels

Ensure your clients know the best way to reach you via phone, email, or text. Establish a preferred communication method and stick to it. This will help streamline communication, making it easier for you to manage appointment requests and confirmations.

Don’t Be Afraid to Say “No”

As much as you want to accommodate every client, sometimes it’s impossible. Don’t be afraid to say “no” when you’re overbooked or the appointment is too far out of your way. It’s better to provide quality service to a few clients than to stretch yourself too thin and risk making mistakes.

Take Time for Yourself

Lastly, remember to schedule some personal time for yourself. Whether it’s a lunch break, a workout session, or a day off, you deserve some downtime to recharge and refocus. After all, a happy notary is a successful notary!

Master Your Schedule and Make Your Life a Notary Party!

By following these scheduling tips & tricks for mobile notaries, you’ll be well on your way to becoming more organized. Want to take your notary game to a whole new level? Check out these time management tips for mobile notaries. So, what are you waiting for? Get out there and start planning your notary party today!

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March 17, 2023

How to Be a Successful Mobile Notary

Filed under: Become a Notary,Beginners Corner,Notary Public 101 — Tags: , , — Tom Wilkins @ 4:17 pm

Working as a mobile notary is an attractive option for those who find the idea of clocking 8 or 9 hours daily at the same location with the same people more than a little stifling. Mobile notaries get to work with a diverse group of people and aren’t stuck at one location constantly. Of course, the drive is only one part of the answer to being a successful mobile notary. Read on for some key tips on turning that dream into a practical reality.

Develop a Plan

People don’t open a restaurant or even launch e-commerce stores without making a plan first. Being a mobile notary isn’t a traditional business, but it most certainly is a business. You should treat it that way and make a business plan.

You can find templates for business plans in many places online, such as the Small Business Administration. Minimally, you need some ideas about what services you’ll offer, the service hours you’ll keep, your expected expenses, and a fee schedule.

Give particular thought to where and how you’ll market your services. Will you get yourself listed in an online notary directory (you should) or focus more on local publications to advertise your services? You’ll probably want a mix of online and offline marketing.

Diversify Your Service Offerings

Many new mobile notaries will focus all their attention on the loan signing aspect of notary services. While these assignments can prove profitable, the payment timeline is extended. You can wait up to 45 days before you see any money.

Consider offering other services directly to consumers in your community. For example, you can offer signature witnessing or copy certification, assuming there is enough work and you can charge enough per notarization to justify it. If nothing else, these other services can help you maintain a positive cash flow

Make Strategic Alliances

New notaries often view other notaries or businesses offering notary services as their competition. There is a kernel of truth in that, but it also limits your business unnecessarily. For example, you’ll want to limit the distance you will drive to offer your services. You can set up an informal agreement to recommend that people use a different notary if they’re outside your driving radius and vice versa.

Pick Your Customers

A common mistake that many new business owners make is that they assume every customer is good. That’s not always the case. For example, a customer that wants you to make a long drive two or three times a month for a low-paying service isn’t a good fit.

As a rule, you must balance your costs and the value of your time against what you get from a customer. Spending an hour round trip for a job that only pays $25 isn’t profitable. You want customers who make it worth your while to make the trip by getting higher-paying services or bundling together several lower-paying services.

How to Be a Successful Mobile Notary

The question of how to be a successful mobile notary requires several things from you. Minimally, you need a business plan to focus your efforts. You’ll want to offer a mix of services to capture immediate profit from consumers and higher-paying work like loan signings. Think about making strategic alliances. Finally, pick customers that value your time and make it worthwhile to make the trip.

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January 26, 2022

The carrot, the stick, the notary, and the bag

Filed under: Humorous Posts — Tags: , , — admin @ 5:55 am

We have all heard the story about the carrot and the stick. But, I decided to add complexity to the story by adding in the notary and the bag which are both relevant in their own way.

The Carrot
Most notaries are lured in by the benefit of getting paid for signing agent work. They are desperate to get work. They believe all of the lies they are fed by companies that string them along without paying them what they really deserve — or perhaps without paying them at all. Notaries keep chasing these bad companies around in desperations because these companies have a carrot — or at least a perceived carrot. (money would be the carrot in this case)

Notaries should NOT hover around bad companies like little puppy dogs jump around their master. Have some dignity! You need to market yourself to hundreds of signing companies. Get on their lists. And keep in touch with them. You need to see yourself as a carrot rather than chasing other people’s carrots. The notary’s carrot is that they can provide seamless service. Imagine a notary who is always on time, always well dressed, always polite, rock solid in reliability, doesn’t make mistakes, knows the documents inside out, and knows how much to explain and what to refer to the lender. If you can be that perfect flawless notary — you are valuable — and you would be more than just a perceived carrot to the signing / title companies. You would be a stick.

The Stick
Many notaries try waving their stick around without the carrot. They brag about themselves and try to convince others that they are great, and they are above the childish requirements for fax backs. Companies who use inexperienced notaries require fax backs since those notaries make a lot of mistakes. If you are “all that”, then why are you working for these chop shops in the first place? Don’t wave your stick around talking and whining — become a carrot on a stick instead.

The Notary
Notaries whine about not being offered much money for undesireable jobs with fax backs. The fact is that if you have experience and are 100% reliable and offer 100% quality service — such a notary is NOT REPLACEABLE… Then you develop a tremendous value. Those are the notaries that companies will wait for. They will say, “Okay, we will reschedule the signing for Wednesday if that is when you are free — we will wait for you”. If you are an average notary, nobody will wait for you.

The Bag
If you don’t make yourself into a super desireable notary, you will be left out by the more desireable companies who can pick and choose. And you will be left holding the bag.

An ending quote…

“If life gives you carrots, make carrot juice” — 123notary.com

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January 12, 2022

But, I’m still a virgin!

Filed under: Humorous Posts — Tags: , , — admin @ 9:55 am

This was originally published many years ago.

I was meeting with my editor / comedy writer. He told me that my writing had improved a lot in the last 18 months. I took a look at my writing and found that he was correct. But, I still make mistakes. So, as he was looking at one of my articles, he found a few small mistakes. “You missed an explanation point!” “There should be a question mark here, and a common in the following sentence.” So, I added the punctuation that I missed. Then, he found something more serious.

ANDY: You missed a period!

JEREMY: Does that mean…?

ANDY: You’re PREGNANT!

JEREMY: But, I’m still a virgin!

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January 9, 2022

Which rules are laws, Lender practices, or best practices?

Filed under: Loan Signing 101 — Tags: , , , , , — admin @ 9:24 am

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Notary Rules or Industry Rules?

It is confusing with all the standards in the Notary business. When 123notary teaches Notary practices, we are not teaching laws, but solid practices. Many Notaries argue with us about our practices because they are not required by law. That is the whole point — we are not teaching law because we are not authorized to, and because we don’t know it. We do know solid notary practices, and teach it as you can get into trouble for not knowing your basics. However, notaries have many misconceptions about the rules of the industry. So, let me clarify.

1. You can always over sign — industry practice (not a law)
Is this a Notary law, industry practice, or what? This statement means that you can sign a document with a name that is longer than the name typed in the signature line. However, that does not make it legal to notarize that longer name unless you can prove the name with an ID. Pleasing the Lender is one aspect of being a Notary. Obeying the law is a much more important one. If you displease the Lender you get fired. If you get in trouble with the law you can end up in jail. Pick your poison.

2. The name on the ID has to match
Please keep in mind that there are four names we have to keep track of:
(a) The name on the ID
(b) The name typed on the signature section of the document.
(c) The name signed on the document
(d) The name on the acknowledgment.

In theory these names could all be different variations, but it is cleaner if they are identical. The critical points are that:

(e) The name on the Acknowledgment must be identical or matching but shorter than the name on the signature line of the document. If the signature on the document says John W Smith, you can put John Smith or John W Smith in the Acknowledgment to please the law, but the shorter name might not please the client.
(f) The name on the Acknowledgment must be provable based on the name on the ID, but does not have to be an exact match. The ID could say John W Smith and you can put John Smith in the Acknowledgment if you like.
(g) The name signed on the document can be identical or matching but longer than the name typed on the document to please most Lenders, but legally notarizing the longer signature or shorter signature is dependent on proving all of the components of their name with an ID.

3. The Lender is the boss of the Notary Public (true for signings, but not for the actual notary work)
The Lender is your boss as to the general assignment, and what happens with loan documents. They are NOT your boss about Notary issues and you should not ask them for Notary advice ever as they might have you do something illegal out of ignorance or greed. You ask your state’s notary division if you have a Notary question and perhaps the NNA hotline and that’s it. The Notary can ask the Lender their preference in how something is notarized if there is more than one legal way to do it, but you can not ask a Lender how to do your job. You are the appointed Notary, not them. If they want to do it their way, they should come over with their stamp and do it their way which hopefully is legal — but, it is their commission at stake if it is not legal. Don’t risk your commission depending on the Lender or Title for Notary advice.

4. The Notary is the boss of the Lender?
The Notary is a state appointed official who represents their state, although the state is not the entity that pays them. If there is a discussion between the Lender and the Notary as to how a Notary act is done, the Notary dictates how it should be done. If there are multiple legal ways to do something such as fixing a mistake by crossing out and initialing vs. attaching a loose certificate — then, the Notary can ask for the Lender’s preference, but not for advice. However, there are liability issues with doing cross outs and initialing. It looks like tampering and you don’t want to end up in court. So, once again, it is the Notary’s discretion as to how problems are solved when there are multiple methods to solve. You can ask the Lender what they like or you can dictate to the Lender what you are going to do. But, the Notary is the boss of Notary work. If they don’t like it, they can find another Notary. It is best if you explain the reasons why you want to do something a particular way. If your reason sounds prudent, there is a chance you might get some respect for your decision. Most Notaries don’t think issues out carefully and do not have well thought out reasons for anything they do. Read our course more and become reasonable! Your commission might depend on it.

5. Send me a loose certificate or jurat in the mail (illegal)
Acknowledgment or Jurat certificates must be stapled to the documents they are associated with. If there is one floating around, you cannot create another one until you destroy the original yourself. Some states do not allow creating new certificates for botched notarizations and require you to do the notarization all over again. Consult your notary handbook on this issue, especially in California where there are many new rules created in the last few years that I have heard about but not actually read to my satisfaction.

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January 8, 2022

Notary Suicide Hotline

Filed under: Virtual Comedy Themes — Tags: , , , — admin @ 5:04 am

This was originally published many years ago.

This blog entry seems appropriate now that the holidays have set in. I’m sure many of us have a solid dose of holiday related depression with less sunlight, and an interruption of our daily routines.

“Hurry — we have a level 3 on line 2!”, said the neurotic manager of this organization. What organization was this, you might ask? It is none other than the Notary Suicide Hotline. But, I have never heard of this, you might say! It all came to Jeremy in a dream…

The dream…
It was a few days ago. Jeremy had a dream that he and a few notaries were having sandwiches. The bread was a foot long, but each sandwich only had a small cutlet in it. Then Jeremy went up to the 7th floor of a haunted mansion to hide, because he felt bad that the notary industry was so slow, and felt afraid too! So, Jeremy went to his psychic to do dream interpretation. The sandwiches had lots of bread which represented hard work, but very little cutlet which represented nourishment. That meant that the notaries were working too hard for not enough money!

Another dream
Then, the next night Jeremy went to sleep there was another dream. In the dream, the NNA had become very concerned about the emotional well-being of notaries throughout the country. Many were depressed, and a few even contemplated ending it all. Something had to be done. So, the NNA created the Notary Suicide Hotline.

The call
Notary: “Hello… (sob) It’s too upsetting”
Frank: “I’m sorry about what you are going through. Would you like to talk about it?”
Notary: “Yes… well… It was another $40 signing… boo hoo hoo!”
Frank: “I’m so sorry to hear about that — please hold”

Frank “Hey Sully, we have a level 3 on line 2, can you handle it?”
Sully: “I got it!”
Frank: “Sorry to keep you waiting, I am going to transfer you to Sully — he specializes in exactly this type of crisis”
Notary: “Oh…okay”
Sully: “Hi, this is Sully, I heard that you were offered yet another $40 signing”
Notary: “Yes, it is terrible — we deserve more, especially with fax backs!”
Sully: “I’m so sorry about that. How many fax backs were there?”
Notary: “There were 12. I can’t figure out why they need so many!”
Sully: “Maybe they are insecure. Just remember — it’s THEM, not YOU”
Notary: “Really?”
Sully: “Yeah, they are the guys with the problem, not you!”
Notary: “Do you really mean that?”
Sully: “Sure, we get this all the time. they are paranoid that someone didn’t sign ONE little document on one out of a hundred loan documents. My attitude is — deal with it. Don’t put the notary through hell. If the notary makes a mistake, just don’t use them again unless they have a good track record.”
Notary: “That makes me feel so good. You are really on my side!”
Sully: “Hey… we have been dealing with this for a long time. It never ends. And for $40. It is ridiculous. They should pay at least $90 for those types of signings. But, don’t feel bad, just ride the wave until the economy picks up. They, maybe you’ll get lots of $125 signings, especially if you have experience.”
Notary: “I feel so hopeful now. I pictured everything being gloomy forever!”
Sully: “Nothing lasts forever. What goes down, must come up again, right?”
Notary: “That’s true. When the economy was good before, I thought it would last forever. Now that things are slow, I am depressed thinking that things will be slow forever. But, that isn’t true. Everything in the notary industry is cyclical!”
Sully: “You got it. So… you’re not thinking of ending it anymore, right?”
Notary: “No, you talked me out of it. How can I ever thank you?”
Sully: “Well, this week we are having a special, buy three NNA journals, get a half-price ticket to one of our seminars, what do you think?”
Notary: “Well, how much are three journals?”
Sully: “$40, but without the fax-backs!”
Notary: “It’s a deal!”

So, ends our level 3 suicide hotline call. Thank got it wasn’t a level 10. Level 9 is when a notary is standing at the edge of a bridge holding a stack of pre-fax-back loan documents. I’ll leave it to your imagination what a level 10 is. You need a lot more experience handling those types of calls.

Tweets:
(1) The Notary Suicide Hotline — making sure notary commissions expire before the notaries do since 1932.
(2) Notary Suicide Hotline: “I have a level 3 on line 2, can you handle it?”
(3) Notary Suicide Hotline: “May I help you?”
Notary: “I’m tired of $40 signings w/fax backs!”
(4) Don’t put the notary through hell. If the notary goofs, just don’t use them again.
(5) Dream: A long sandwich w/3 little cutlets inside.
Interpretation: Notaries doing too much work for too little money.

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January 5, 2022

The day I sold Carmen’s spot

Filed under: General Stories — admin @ 9:41 am

This all happened around 2004. Carmen and I did not communicate as effectively together in those days. Carmen was given a top spot back then as a gift, but she did not see the value in it in those days. I asked if she wanted to get a formal upgrade and pay for the spot. She didn’t care then, and the key word is then. After that, there was this other lady in Los Angeles who was a Realtor and Notary. I think she is still with us although she dropped out for a few years. The Realtor Notary lady paid for the spot.

So, Carmen noticed that she wasn’t getting as many calls and complained to me about what had happened. Carmen got very angry I remember. I am not sure whose fault it was as our communication was not in writing. I think Carmen’s words are that it doesn’t matter if she is in the top spot. But, after losing the top spot, she started whistling a different tune. I am not sure if I waited for that other lady’s top spot to expire or if I bribed her to give it up. I can’t just take a legitimate Notary out of a spot you know — that is a violation of my terms and conditions. So, the minute I could legitimately get the other lady out of the spot which was a year or more after Carmen complained, I gave Carmen her spot back.

Carmen got so much business from her top spot that she became really good at selling top spots to other people. Carmen has been working with me since 2003 by the way. That was the year I got really busy with 123notary. The 123notary of today is very much formed because of that little communication mistake that happened back in 2004 or 2005, I forgot the exact year. Carmen has been the best top spot salesperson ever since. And I owe it all to a mistake.

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January 3, 2022

Notary Reviews vs. Movie Reviews

Filed under: Humorous Posts — Tags: , , , — admin @ 8:03 pm

Originally published many years ago

Notary reviews vs. Movie reviews

Imagine what the world would be like if Notaries got reviews similar to movie reviews. The world would be a much more interesting place for one! But, would it get too zany?

(1) This notary gets two thumbs up!
(2) The notarization was good, but the popcorn needed more butter (sorry for the corny joke)
(3) It was a very awkward notarization because the person behind me had their feet on the back of my chair.
(4) Some reviews spoil the movie — read the spoiler alert.
(5) I didn’t like the ending to the signing. Too predictable.
(6) The guy in front of me wouldn’t take off his hat throughout the entire signing
(7) There was a lot of character development the minute we got to explaining the APR.
(8) The Notary gave an award winning performance.
(9) The actor who played the Notary was such a natural it would be an easy mistake to take him for a real Notary!
(10) The notary had to go back to his trailer so that “make up” could do some touch ups on his seal, because his seal was beginning to smudge.
(11) I hate it when people talk during the signing, especially during the critical parts.
(12) I wanted to bring a date to the signing, but I was the only one on the Deed of Trust.
(13) The notary dimmed the lights as I was reading the details on my Settlement Statement. Luckily I brought a flashlight!
(14) The suspense hit its apex when the Notary couldn’t reach the Lender by cell phone. I never expected that!

Coming attractions:
Refinance 2,
Debt Reduction Retainers — the sequel.
The Notary Games.

Tweets:
(1) This notary gets two thumbs up!
(2) It was a very awkward notarization because the person behind me had their feet on the back of my chair.
(3) Notary Reviews vs. Movie Reviews: I didn’t like the end of the signing — to predictable.
(4) I wanted to bring a date to the signing, but I was the only one on the Deed of Trust.

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November 26, 2021

Being a new signing agent vs. wannabe player

Filed under: General Stories — admin @ 9:53 am

It is a sad state of affairs when I make this comparison, but yet there are many parallels.

The new signing agent who is on solid ground studies from the best, passes tests, writes nice notes sections on his/her/their listing, and never misrepresents themselves. There are people like this who come across as very professional even though they have no experience to speak of.

Then there are the phony sounding Notaries who try to hype themselves up. They say words about themselves that make them look like they are — all that, but the way they come across is as an amateur and a phony. It is a shame. I deal with people like this all day and I am tired of it. Keep it real please.

Here is what the new signing agents say and what the wannabe players say.

I have a zero percent error rate
Baby, I got what it takes. I could satisfy you.

But, if I do make a mistake — in that unlikely event, I will fix it right away.
Baby, I’ll love you forever, but if something happens, I know how to deal with it. I’ll figure it out.

I have signed every type of loan
Baby, I’m down with all the flavors, and I’ve had them all. Every description, every type, girl.

But, in real life the ones who claim they have signed every type of loan have only signed every type of loan that THEY have heard of which is very far from the ones on my list. I have 40 financial package types on my list. The ones who said they do all average only about 35% of the loans. But, one of 5000 notaries on the site got almost all of them, so when you say all, there is a sliver of chance you might be telling the truth.

But, why come across as phony when you can be helpful and factual with the information you give to others? Facts impress. People who deal with notaries all day long not only see through the fluff, they are a lot less likely to deal with a fluffer, in fact. Is there such thing as a fluffer?

If you are new, just answer questions, and don’t try to impress people. The minute you try to impress, you blow it. Just be helpful, without trying to help.If someone asks if you are still in business — don’t ask when the job is, and don’t tell them you are on vacation – just say yes or no. Being factual is easy – just stick to the facts. Answer numerical questions with numbers, yes no questions with yesses and no’s, and keep it real. Don’t tell people about your zero percent error rate — nobody believes you and nobody has time for that.

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