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May 29, 2016

You lose $37.50 each signing you don’t answer the phone.

Filed under: Marketing Articles,Popular on Facebook (comments),Popular on Facebook (shares),Popular on Facebook (some),Popular on Linked In — Tags: , — admin @ 10:38 pm

If someone is shopping around for Notaries and you either don’t answer your phone — or worse, you answer only to tell the caller that you can’t talk because you are at a signing, you will not be at the top of many people’s list unless your work compensates for your poor phone etiquette.

Signing companies don’t have time to waste. They might have to call twenty people to fill a job. The faster you answer your phone, the more headache you are saving them. If you are at a signing, that is not the only signing you will do for the rest of your life. To keep in business, you will need other signings. By not answering your phone, you might be losing out on a new clients who will give you five jobs a week for the rest of your life, but you blow it by not picking up. Or, it might be someone who used you once before who will become a regular, but not if you say, “Sorry I can’t talk, I’m at a signing.”

If you answer your phone (and please do,) give the person calling you some respect. Give them ninety seconds before you cut them off by telling them you are at a signing. If you start the conversation by saying, “I’m at a signing.” They will feel pressured, uncomfortable, rushed, and not like talking to you. People do this to me all the time. I just say, “Never mind, I’ll talk to someone else.” What I have to tell them might really help their career, but they’ll never know because they didn’t give me a chance.

How much business do you lose each average hour you don’t pick up? If you do $200 in signings per day and the calls come in little by little, you are losing $25 each hour you can’t pick up. So, if the signing company instructs you not to answer your phone, tack on an additional $25 to the total cost, or don’t agree to those terms. If a signing is 90 minutes, you lost $37.50. My numbers are based on my experience back in the day and might not be representative of today’s world or your world. But, they make a point. The point is that your time is valuable and so is your ability to communicate with the rest of your species. Think about it!

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December 8, 2021

If you are offered a job at 7:45 and the phone just rings?

Filed under: Best Practices — admin @ 11:59 am

Here is a scenario that Jennifer gave to me. I really like it because you can see how people handle situations in less than twenty seconds with this question.

The Title company offers you a job to do a signing at the Anderson’s at 7:45. It is already confirmed, but not by you.

It is 7pm now. You just called the Andersons, but they are not answering. If you leave now you will be exactly on time. Should you:

(a) Just wing it and go to the signing. Perhaps make more calls on the road.
(b) Make a quick call to title letting them know you are going but that nobody is answering.
(c) Keep calling all related parties and wait for a response before going.

There is no correct answer here. The issue is — who do you want to please? Do you want to make sure you don’t waste a trip? Or do you want to make sure you get there on time. Hmmm. This is sort of a personality quiz.

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March 22, 2021

Answering emails correlates with positive reviews

Filed under: Business Tips — admin @ 4:56 am

I did some analysis about who does well on our site and who gets positive reviews vs. negative reviews. Basically, many factors could be considered predictors for who will get good or bad reviews. How often you login to your listing, how well you score on tests, and even how professionally you answer the phone by stating your name rather than saying, “hello” with your kids screaming in the background.

But, the most critical factor is one I never would have imagined to be true. We only started keeping track of who answers emails punctually a few years ago. And I never studied the results to see how it correlated with other information. A few months ago I did exactly that. I studied people who answered my emails vs. those that did not.

If you fail my quiz, but answered the email, you will do better in real life than those who did well on my quiz or test, but did not answer my emails. We send emails with quiz questions, and emails asking for information omitted from your listing such as information about certifications, insurance, types of loans signed, etc.

Those with positive reviews almost always answer my emails. Those with negative reviews almost always ignore my emails.

So, the question now is — how highly should I weigh the email answering data? How many points should that deserve in the database? I decided that the first offense will result in a tiny deduction of points, but if you keep it up, then you will lose a lot of points. Free listings who ignore us generally get permanently removed on the second offense although it varies.

Sending emails and tracking the results is time consuming. I have to create a record in the system which takes a minute. Then I have to send an email and then modify the record to indicate the date of the email, and the nature of the email. Doing this for 300 people a month takes 700 grueling minutes which is about 12 hours. You can imagine how tired I get. And then I learn that 80% of the emails were unanswered. I often remove free listings who ignore my emails because that means I have to call them to extract information from them which is very time consuming.

So, now you get some insight about life at 123notary. Additionally, people who want to hire you cannot hire you if you don’t respond promptly to emails. It is unprofessional and leaves people high and dry.

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July 29, 2020

Review your own phone etiquette & get more market share!

Filed under: Etiquette — admin @ 10:27 pm

Most Notaries have a very inflated self-image. But, when I talk to them, from my point of view it is like pulling teeth to get basic information out of them without a whole lot of digressing, rambling, and extra information crammed down my throat that I didn’t ask for.

Did I mention the endless cover ups for low experience? If someone has a low count of how many loans they did, they insert in a desperate, frantic and worried tone of voice, “But, I tagged along and shadowed someone very experience and saw many more signings — oh, and that person was very good and very very experienced.”

That’s nice, but someone viewing your listing is considering hiring you and not that person you shadowed, so leave him/her out of it!

You guys really need to listen to yourselves and hear how unprofessional most of you sound. Anyone who calls you wants the facts THEY WANT to hear and not the facts you want them to hear. Unless they ask you to sell yourself in a free-style way, just answer their questions in a confident and honest way with NO ADDITIONAL INFORMATION. It makes the conversation much nicer, less exasperating, and you come across seeming a lot more professional.

You can claim to be “very professional” until the cows come home, but if the way you come across is desperate, disorganized, scatter-brained, and inept, the caller will have a bad impression of you. Even the more experienced Notaries with 10,000 loans signed are not usually good over the phone. Around 1% of Notaries are good over the phone. You would probably increase your market share by more than you think by just mastering Zen and the art of having a good phone conversation with a prospective client.

It is not that hard to have good phone etiquette, but it will only happen when you stop telling yourself how great you are and start paying attention to how you behave and communicate, take notes, and make improvements.

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July 3, 2020

Snapdocs doesn’t take phone calls. How much of an issue is that?

Filed under: Signing Company Gossip — Tags: — admin @ 9:54 pm

123notary started about twenty years ago, and our business model was to offer human to human consultations, help and sales. People like that we are interactive, knowledgeable, skilled and experienced. When you call the NNA, they also answer the phone, but the more experienced members seem to work at the hotline and I don’t know if that is still in existence. The hotline people do not know about marketing though, and 123notary specializes in that.

Snapdocs on the other hand does not take phone calls. They are too high tech for that. I wonder what people’s experience is dealing with a company so antisocial that they don’t engage in phone calls? For me this is a big negative. But, in today’s antisocial world, most people don’t want to talk to someone else anyway.

I believe in reincarnation, and a lot of the people in my city are extra-terrestrials at least spiritually. They don’t like to talk to humans, and they are very comfortable with futuristic devices and applications.

How is communicating with Snapdocs? Are they helpful? What are your reactions?

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January 16, 2019

Notary Etiquette 104 — Answering Questions the Way They Were Asked

Filed under: Etiquette — Tags: — admin @ 1:30 pm

ANSWERING QUESTIONS THE WAY THEY WERE ASKED
Return to Table of Contents for – Notary Etiquette 104

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I often have to make over one hundred welcome calls per day to Notaries who cannot give straight answers to questions. I have to ask each Notary five questions, but because they give roundabout answers, I have to ask each question sometimes two or three times which leads to 1500 questions for 100 calls when no questions would be necessary at all if they had filled in their listing properly. People who hire Notaries are seriously annoyed with all of the nonsense they have to put up with. So, make their life easy and just answer questions the way they were asked. Below are some examples.

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1. How many loans have you signed?
“Oh, gosh… hmm, let me think for half an hour, well I did one yesterday, and I’m on my way to one now…”

This is inconsequential banter and a real waste of the other person’s time. Just try to give them a number. You were asked for a number, so don’t tell them how many years you have been doing it or how you are NNA certified, just say how many loans you have signed.

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2. What counties do you cover?
“Well, it depends on what you are paying…” or “I go to Van Zandt for my normal fee and then Smith for a little extra, where is the assignment?”

There is no assignment. We are a directory and need to put you in the counties that you cover. If you can just tell me the names of the counties without the other rambling and questions, I would be able to fill that information in a lot more easily.

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3. The names do not match.
If the ID says John Smith and the name on the document says John W Smith, would it be prudent under the circumstances to notarize the signature?
“I would just ask for another ID.”

Obviously you would ask for another ID, but the question is a yes/no answer and you gave a “what would you do” answer instead. You will be marked wrong because once again, you did not answer the question as it was asked.

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4. What hours do you answer the phone?
“I’m flexible.”

That answer is really not helpful, and “all day long” is not either. If someone asks for hours, tell them hours.

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5. Do you have a dual tray laser printer?
“Well gee, I have a single tray printer but I have the software so that it can print letter and legal and my printer is very fast and …”

This answer does not answer the question. The answer is, “No.” You are bending the person’s ear with all of this rhetoric.

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6. What types of loans do you know how to sign?
“I have signed most of them before.”

This is a useless answer. Just list the types of loans and financial packages you have signed before such as: Refinances, Helocs, Purchases, 1st, 2nds, Reverse, Reverse Applications, Construction, etc.

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You might also like:

Vague communication is unacceptable
http://blog.123notary.com/?p=19048

Clarifying vague claims in your notes section
http://blog.123notary.com/?p=4675

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July 9, 2018

How do you handle these phone situations?

Filed under: Etiquette — admin @ 9:43 am

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Notary Situations

and how to handle them.
Notaries should know how to handle these situations, because you can lose clients very easily. Clients do not want to know about your problems or your family. They want you to get a job done professionally. Here are some scenarios Notaries typically screw up.

Screaming kids in the background
You might be used to your kids, but your clients do not want to hear them in the background. If your kids are screaming, train them to be very quiet when you answer the phone or leave the room if they can’t control themselves.

Relatives answering the phone
When you use the, “Hullo???” method of answering the phone, it is impossible to know if you are talking to the correct person. This is unprofessional and makes a horrible impression. Of the Notaries who have lasted on 123notary for ten or more years, very few say hello. The ones who say hello are not professional and generally do not last more than a few years. Everyone who answers your phone has to announce themselves, otherwise get a mobile phone that only you answer. If your three year old answer the phone, this is very unprofessional, however, if they say, “Rutherford residence, this is Brandon” then it becomes more tolerable.

Answering the phone with an alias
If you answer the phone, “Hi, this is Kathy” but your 123notary profile says Andrea and the person says, “May I speak to Andrea.” and you say, “This is her.” This creates a very annoying confusion. The point of having a name is so people know who you are and what to call you. If there are twelve people named John in one home room class at school it becomes confusing. And if you have multiple names that you go by that is confusing. Stick to one name or use an AKA when you answer the phone. “Hi, this is Kathy AKA Andrea.” That way no more confusion.

Answering the phone at a restaurant
If you answer the phone while at a noisy restaurant, it is best if you are able to step out within seconds of answering the call. The first thing you must do upon answering is say, “I am at a busy restaurant and I apologize for the noise. I can step out if you need to talk to me.” If you don’t keep in mind that nobody wants to hear the background noise and have you continually saying, “what, what what?” every time they ask you something, then be considerate and professional and either don’t answer the call, or step out quickly upon answering. Or text the caller and let them know your situation.

Having a bad phone
If you have a bad phone with bad reception, don’t keep making the other person repeat themselves and then yell at them telling them they are breaking up. That is unprofessional and rude. It is YOU that have the bad phone and it is YOU who is breaking up, not the caller. So, invest in a better phone with better reception otherwise you will lose a lot of clients and will have nobody to blame except yourself.

In a signing
Don’t answer the phone only to tell the other person you can’t talk. That is just plain rude. If you can’t talk, don’t answer. If you do answer, give the other party 90 seconds before you get short with them — hear them out, and be considerate. After the clock strikes a minute and a half, then let them ,know that you cannot talk any more because you are at a signing.

Between signings
If you just got out of a signing, are between signings or are on your way to a signing and refuse to talk to someone, that is rude. If you are at a signing, there is a reason not to talk long. But, if you are between signings and someone calls about business and you tell them you are busy — then, they will have to call you back, but they will reach you at another signing when they call back. If you are impossible about talking to people you will lose half your business.

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You might also like:

Notary Marketing 102: Phone & Communication Etiquette
http://blog.123notary.com/?p=19764

How do you negotiate fees correctly over the phone?
http://blog.123notary.com/?p=16757

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March 24, 2018

Notary Marketing 102: Phone & Communication Etiquette

Filed under: Comprehensive Guides,Loan Signing 101,Popular on Twitter — admin @ 8:08 am

Return to Notary Marketing 102 Contents

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Part of marketing is the act of actively promoting yourself. But, a lot of marketing is about doing a good job and communicating well.

To get hired to do Notary work, you need not only to know what you are doing, but you need to communicate clearly as well. Here are some major issues with phone etiquette.

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DURING THE INITIAL CALL

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1. Introduce yourself
Introduce yourself properly by phone when you answer the initial call to hire you. “This is June of June’s Notary Service” is a lot better than, “Hullo?”

2. Answer questions the way they were asked.
If someone asks what your hours are, tell them your beginning and ending times. Don’t say it depends and don’t be vague. Give them a clear picture of your availability without making them ask again. If someone asks how many loans you have signed, don’t give them a summary of your professional background, just give them a quick number. If someone asks if you are still in business, don’t tell them you are eating dinner or on vacation, just tell them that you are still in business. Just answer the question.

3. No background noise
Screaming children, televisions, or people talking in the background sound unprofessional. You need to turn the TV off, go into the next room where there is no noise, and apologize if there is any noise. That is called being professional.

4. Don’t scramble information
Asking people to repeat endlessly is horrible. If your phone is horrible, get a new one rather than accusing the other person of breaking up. If someone asks if you can do a notary for two signers on three documents, don’t repeat it back to them as, “Okay, three signers on how many documents?” That is called scrambling information and sounds ignorant.

5. Don’t brag
Notary Signing Agents have the desire to overprove themselves. The secret is to make a good impression by being helpful and not shoving your credentials down someone’s throat. It also makes a good impression to ask a few relevant questions about the type of signing or document. Asking a few pertinent questions looks professional.

6. Act calm
Acting calm and helpful is a lot better than acting anxious and overly helpful or overly unhelpful. People get put off by desperate or unfriendly behavior.

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CONFIRMING THE SIGNING & AT THE SIGNING

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7. Call to confirm the signing
Go over all pertinent points. Make sure the ID proves the name on the documents and that all the signers will be there. You should also verify that there is a clean table to sign on. You should go over how long the signing should take, if there is anything going back to the document custodian and if they have used morphine or Jack Daniels within several hours of the signing. Nothing beats a sober signer or a well organized Notary Public.

8. Introduce yourself at the door
It is good to mention that you are Joe the signing agent and that it is your job to facilitate the signing. Mention that they can address all of your questions to you, but that you cannot answer specific questions about their loan, but only general questions about loan documents and Notary procedure.

9. Small talk is good
People like a friendly Notary who can talk about small talk. But, avoid any topics that could be controversial such as gender issues, sex, guns, and how born again Christians should have a second birth certificate for when they were born the second time.

10. Don’t discuss guns and religion
Unless you are notarizing the Obamas, don’t bring up Joe the plumber, or religion. But, if you are notarizing the head of the NRA then you might reconsider guns. If you ask him to shoot you an email, don’t be surprised if he asks what you want him to shoot it with! Yee-haw!!!

11. Don’t park in the driveway
The driveway is for the residents to park in, not you. You are their humble servant who parks on the street (sorry.)

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OTHER

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12. Dress for success. Business casual is great. People get complaints more for dressing poorly than for being a horrible Notary. So, go to Men’s Wearhouse first, and then buy that Notary course you were thinking of. And remember — it’s not what you know — it’s how you look! Notaries who show up in shorts and flip-flops get some serious complaints and even a bad review on their profile. In short, don’t dress like me.

13. Carry loose Acknowledgment, Jurat and other certificates in your Notary Carry All Bag that you purchased from the NNA. Carry a thumbprinter, wipes, and pens with you. Nothing is worse than a Notary that doesn’t have pens except one who wears flip-flops. Having good professional equipment makes you look like you know what you are doing even more than actually knowing what you are doing.

14. Arrive on time
Nothing is worse than a late notary other than one who wears flip-flops.

15. Follow up punctually
If you have to get the Fedex back, do so immediately. Do not wait to drop a package unless you are waiting for a call back. If you wait 90 minutes or more for a callback, consider that title needs their docs back and it might make sense to just drop it. That is a judgment call, so think carefully about it. If you get emails, answer them asap.

You have to be available after signings for up to the rescission date and sometimes later. If you become unreachable after the signing, you will get very serious complaints. The worst complaints we get about notaries are that they were rude, or unresponsive after they had completed work.

16. Don’t be rude
If someone is rude to you, don’t reciprocate. Your reputation is on the line. You can get penalized for being rude even if the other person deserves it. So, watch yourself!

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Please Also Read:

Best marketing resources for Notaries. This entry goes over active vs. passive marketing in detail
http://blog.123notary.com/?p=16322

Notary etiquette from Athiest to Zombie
http://blog.123notary.com/?p=13718

Long term marketing plans
http://blog.123notary.com/?p=15793

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September 12, 2016

What do you lose by not answering a call or being short with someone while answering

Filed under: Marketing Articles — Tags: , , — admin @ 9:41 am

Many Notaries feel that it is rude to answer a call during a signing, so they don’t. They they call the person back after the signing when the person calling them is doing something else and might not want to be bothered.

What if the caller is offering you four jobs a week for the rest of your life. That might be worth $100,000 over the course of five years. But, you lost that job because you didn’t want to be rude. Maybe being rude is worth it. What do you think?

Next, what if you answer the call, but are rude to the caller by telling them that you are at a signing. This makes me feel very uncomfortable and tense. Why should I talk to them at all as they are in a desperate life threatening hurry to get off the phone. I usually say, “Never mind!” They don’t know who I am or what I’m calling about. They might be about to get kicked off 123notary, but they’ll never know because they didn’t offer me a chance. Or I might have been offering them some very valuable free tips, but they’ll never know.

If you answer a call, give the caller half a minute or so before you start to hussle them. Otherwise you might as well just not answer the call. It is rude to put someone under that type of pressure by answering the call only to tell them that you either can’t talk, or can’t talk for more than an ultra-tense five seconds. What is all the tension about. Nobody is going to miss a flight. Nobody is going to die if you talk for half a minute or so. They’ll be just fine. So just relax, because you don’t know how much you stand to lose by hustling a caller. You might lose your career or the better part of it.

So, answer your calls and be nice to those calling you otherwise you will lose — and you’ll lose more than you can imagine. You are in a business which requires answering your phone, otherwise nobody can book the next job with you and nobody can develop long term ties to you. If you don’t like answering the phone, then create a website — then you can answer emails!

You might also like:

Notary etiquette from Atheist to Zombie
http://blog.123notary.com/?p=13718

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January 19, 2011

Phone interaction tutorial

Filed under: Loan Signing 101 — Tags: , , — admin @ 1:40 am

Some notaries wonder why they are not getting any good Title companies to work with them. When we call some of these notaries up, we see within seconds why they are not popular. First, the way some people answer the phone is horrendous.

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Bad phone answering skills

“Hullo?”.

Do we have to guess who we are talking to? Or should we introduce your next assignment to your son because you forgot to announce yourself over the phone and we can’t tell you apart from your son?

Do your children answer your phone? Big no-no. How about your spouse? If you are a husband and wife team, that is understandable, but you still need separate cell numbers and you still need to let us know who you are when we call you. Otherwise we have to ask.

Title: Hi this is Marg from XYZ Title, may I speak to Susan please
Susan: (abruptly) WHO is this?
Title: I think I introduced myself very clearly — this is Marj from XYZ Title, may I speak to Susan please
Susan: Okay
Title: Okay, are you Susan?
Susan: Yes it is

Title: You made me work very hard just to try to decipher who you were. Are you going to be this difficult working with? I had to repeat who I was twice while you evaded announcing who you were. I am not the only person who needs to give information around here, especially if I am paying. I will call someone else. Thanks.

It is very rude to make someone repeat who they are before you reveal your secret information about who YOU are. If you are rude to Title companies, they have plenty of other inexperienced and unprofessional notaries to choose from.

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Background noise

Is there background noise when you answer the phone? Are there screaming children or other noise. You should apologize about the noise as soon as you can and move out of the noisy area. Otherwise, nobody will have patience for you.

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Someone else answering the phone?

If you are in business for yourself, it is extremely unprofessional to have someone else answering the phone for you. However, if they introduce themselves professionally and can carry on a professional sounding conversation, it might be tolerated. The worst thing you can do is to have a busy-body answer your phone for you who pushes their unwanted helpfulness on a caller.

Title: Hi, this is Marg from XYZ Title, may I speak to Susan please
Fred: Susan is not here, but I can help you.
Title: Thanks for your offer Fred, but I would like to Speak to Susan please, and I clearly requested that I wanted to speak to Susan
Fred: Can I help you with something? I can do everything that Susan can do
Title: You are being a bit pushy Fred. I am calling for Susan. I do NOT wish to conduct my business with someone other than Susan.

Please notice how Fred is offering unwanted help and trying to push it down Susan’s unwilling throat. This happens a lot when I call people. They don’t take no for an answer and get in trouble with me as a result for rudeness.Notice how Fred didn’t once offer to take a message for Susan. He was pushy and very unhelpful in the ways that Marg might have wanted to be helped. What a headache.

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Asking people to repeat

Do you have other people keep repeating everything they said. Are you paying attention? Or can you just not think clearly, so to avoid having to respond to something you don’t know how to respond to, you ask people to repeat. If you are in a noisy place, or have a glitch in your cell coverage, you might apologize for the sudden static in your cell phone. Tell them that you heard the “I need you there at…. blank o’clock” part. That way they know you are listening and heard everything but the one critical word. That is acceptable. But, if you loudly say, “WHAT?” after everything the other person says, they are not going to hire you. Roughly 15% of our notaries are people who ask us to repeat ourselves multiple times during a conversation. It is very unpleasant and nobody is going to want to pay money to someone who is such a poor communicator.

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Unprofessional remarks and behavior

(1) Oh yeah, you’re calling about that notary thing. (are we in Junior High still?)

(2) I just got my notary. (you mean your notary commission?)

(3) I just got off the phone with the customer, (you mean the borrower)

(4) Annoying or harsh music on your answering machine is considered unprofessional too

(5) Not having your name stated on your answering machine is unprofessional as well.

(6) Not knowing your basic loan signing terms and procedures is unprofessional and dangerous

(7) Answering the phone only to tell someone that you are in a signing. If you are in a signing and can’t talk, then why are you answering the phone?

(8) Answering the phone to tell someone that now is not a good time to talk. Why not let them leave a message if now is such a bad time.

(9) Answering the phone and telling them that you already sent the documents back when you don’t even know who is calling. Do you ASSUME that you are talking to the signing company from that job that you are at right now when it is someone completely different? Dumb!

(10) I’m certified. (you failed to mention which entity certified you)

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Notes section

Most notaries do not include any unique information in their notes section. Instead they start off by talking about the least consequential information you can think of such as E&O insurance, background screening, and the fact that they are certified. Everyone on 123notary is certified by someone. It won’t get you ahead unless you have the 123notary certification icon. Indicating that you are NNA certified on our site will win you 0% more clicks since 90% of everyone else on 123notary is also NNA certified. You might as well say, “Hire me because I have two arms and two legs.”

Write about what makes you unique. Talk about your experience. Number of loans signed. Number of years as a Mortgage Broker. Specific types of loans signed. Do you offer last minute service? How many miles is your radius? Information that is unique to you.

The other notaries all claim to be dependable, reliable and professional, yet only 10% of them actually meet our standards for these adjectives so they sound phony. Do you sound phony? Talk about something that sounds REAL and UNIQUE. If you were a school teacher for 25 years, then you can claim to be good at nitpicking other people’s work and noticing all of their mistakes and everyone reading your notes will believe you.

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Tone

Some people just start out sounding unpleasant. Their words might be good ones, but their tone just doesn’t sound appealing at all. Talk to me on a bad day and I have tone too. But, some people always have tone. Try to sound pleasant when talking to clients or prospective clients.

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Arguing

Do you argue with clients? They want it their way. Don’t say, “Well I usually xyz”. Nobody wants to hear this. You should be asking them how they want it done? Would you like tomatoes on that? Now you are talking! Don’t accuse your clients of being overly demanding. Do they pay you? Then work for them and do what they want for the right price.

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Vagueness & Rambling

Do you answer questions with vague answers?

Q. How far do you go?

A. Well, I usually cover Carbon county, but I might go to Hutchinson county if it is not too far in because my niece lives there and ….

Q. Lady, can you just tell me your radius in miles please without your life story?

A. Oh, well, it depends.

Q. Thanks for the help, I’ll call someone else

People in the signing industry are tired of this type of run around. Just answer the question the way it was phrased.

Q. Can you get the documents sent back to me tonight?

A. Well, it depends on where the signing is, because it is East of me, there is no drop box, but then if it is South, I could come around on highway 19, and then I could…

Q. Just tell me if you can get the documents back to me tonight… the signing is in Waxahatchie

A. Oh, well in that case, that is Southwest, so let me spend five minutes calculating while I keep you tied up on the phone… hmmm.

Q. Never mind, I’ll call someone else who can drop it in the drop box tonight.

Boy, what a hassle. This is not brain surgery here. Just say, “Yes, I’ll get it in the drop box tonight — guaranteed!”. And then do it.

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Basically, we put up with a lot of unprofessional behavior. The smart notaries tend to be argumentative while the newer notaries often can’t function at all. Communicating is very hard for many, as they can not make a simple request without telling you their life story. Nobody has patience for this. People at signing companies deal with 100 notaries per day, and need their questions answered fast, and there is no time for nonsense. If you can’t communicate and do your job correctly, you will be sitting on the bench your entire career. It is not that difficult to be a notary. Just know your terminology and procedures, and learn to communicate effectively.

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