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April 20, 2017

Vague communication is unacceptable

Filed under: Certification & Communication Skills — admin @ 7:16 am

If you are on the phone with someone and you answer their questions in a vague way, that will not make you popular.

1. How many loans have you signed?
Bad Answer: A lot
Wishy-Washy Answer: I’ve been doing this for years
Silly Answer: Oh Gosh
Involved Answer: Let’s see, five years doing oh, about twenty-three loans a month… hmm, about 1500 or so, I guess.
Good Answer: 1543

2. What are your hours of availability?
Bad Answer: I’m flexible
Wishy-Washy Answer: It depends or “Whenever”
Incomplete Answer: I’m available after work
Good Answer: I’m available 10am to 8pm Monday through Friday and from 11am to 6pm on the Weekends.

3. What types of loans do you know how to sign?
Bad Answer: All of them
Rambling Answer: I do Refinances and I did a line of credit yesterday, and I was going to do a Reverse Mortgage but they cancelled. Why do people cancel? And I think I might have done a Sellers, but I’m not really sure.
Good Answer: I have done Refinances, Purchases, Modifications, Reverse Mortgages, Structured Settlements and many other types of loans.

4. Could you describe yourself as a Notary?
Bad Answer: I’m professional, reliable and dependable.
Good Answer: I have been doing Notary work full time for a year. Before that I worked in an animal hospital with very frightened animals. I know how it feels to be in a strange place with strange people and sign strange paperwork. The humans had to sign medical power of attorneys for their pets.

5. What is your radius?
Good Answer: I travel fifty miles for my basic fees and charge $2 per mile radius extra for every additional mile.
Bad Answer: It depends on what you pay? Where is the signing?

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