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March 22, 2018

Notary Marketing 102 — Reviews

Filed under: Loan Signing 101 — admin @ 8:05 am

Return to Notary Marketing 102 Contents

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It is critical for your success as a Signing Agent to get reviews on your profile. Any Notary who is any good has reviews. By not having a single review you are telling the world that you are not a good person to hire. Additionally, if you only have old reviews, you are telling the world that you are tired and washed out. The secret is to make it a habit to always ask for reviews from anyone who likes your work. Here are my basic principles for getting reviews.

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12 tips for getting reviews on your notary listing

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1. Gee, I love your work!
The minute anyone says, “Gee, I love your work”, ask them for a review and send them a LINK to your review page so that they don’t have to search for it.

2. Read our comprehensive guide to reviews!
Read 123notary’s comprehensive guide to getting reviews before you inhale your next breath.
http://blog.123notary.com/?p=16290

3. Five or six reviews doubles your incoming calls.
You don’t need a million reviews on 123notary, just five or six reviews in the last three years is enough.

4. Reviews from Title companies count more.
In general reviews are good. But reviews from Title companies carry more credibility.

5. Reviews from Jeremy mean a lot.
Since I am an impartial source of information about how good Notaries are, if you pass my Notary quiz with a high score, I will write a good review.

6. Reviews that are well written or emotionally charged mean more.
“My dog was dying and Jeff the Notary came running and saved the day. Fluffy would have died if it were not for Jeff (sob). I am crying tears of relief. I recommend Jeff to anyone, and so does Fluffy.”

7. Try to get a new review every quarter.
That is all you need. The more the merrier, but once per quarter puts you in the top 1% of Notaries on our site in terms of reviews, although Ken Edelstein in NYC will still have outdone you because he is special and has more than 400 reviews which are all legit.

8. The 8% rule.
On average only 8% of people you ask for a review will actually write it, so don’t be disappointed if you asketh more than you receiveth. Ask lots of people who like you for reviews and take what you get. But, each review is like platinum. On the other hand, if you are a really bad Notary, you might need to ask thirty people to get one review.

9. Offer amazing service
Being a considerate and competent Notary who arrives on time, dresses well, answers questions in a helpful and educated sounding way, and gets the job done on time will help you get reviews. People write reviews for people who gave them the best service they’ve ever had and the worst — not for the most average service.

10. Try to space your reviews out.
If you get five reviews within minutes of each other, I won’t publish them and it looks fake.

11. Old reviews carry very little weight.
If all your reviews are old, you look washed out and like a hasbeen. Reviews are only potent for attracting business if they were written in the last two or three years. The newer the better.

12. Your city page will benefit from your review.
Having reviews not only strengthens your listing, but strengthens your search results for your entire city on Google for 123notary.

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Links:

123notary’s comprehensive guide to getting reviews (mentioned above)
This guide includes many supplemental and highly relevant and helpful links.
http://blog.123notary.com/?p=16290

You lose $333 every time you don’t ask for a review.
http://blog.123notary.com/?p=18893

5-6 reviews doubles your business!
http://blog.123notary.com/?p=8484

The link is the missing link to getting reviews on 123notary.
http://blog.123notary.com/?p=18890

Don’t ask for a review at the wrong time.
http://blog.123notary.com/?p=15800

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January 2, 2017

The link is the missing link to getting reviews on 123notary

Filed under: Reviews — Tags: , — admin @ 12:07 am

Many people just don’t bother asking for reviews. They don’t know what to do, or who to ask. Most want to ask their loyal signing companies who hire them all the time. Many claim that they only people they work for regularly are signing companies. If you ask a signing company for a review, you have a 3% chance of actually getting a review while a regular individual who verbally claims they like your work has a 12% chance of giving you a review. Ask everyone, but be realistic about what your odds are. You don’t need more than one review every six months, so a 12% chance of getting a review from individuals you ask is not bad. You just ask eight people who like you every six months and you’ll have enough reviews.

Send a link to your review page
Notaries often like to verbally tell their clients how to go and write a review about them. Nobody has the patience to navigate 123notary and find the review page. Most Notaries who ask for reviews don’t get any simply because they don’t send a link. People are busy and don’t want to bother wandering around 123notary for someone else’s benefit. Send them a link to your review page.

Finding the link
When I ask people to send a link to their review page, the first thing they say is, “I’ll login.” I say, “NO….. Don’t login. Your clients don’t know your password, so if you have to login to get to your review page, how will they get in?” Your review page is accessible to the public, so no logging in is necessary. You just find your page on 123notary.com and click on the “write a review” link above your name on your page.

Finding your page the way a customer would
If you visit the advanced seach page on 123notary.com, you can look up by n#. That will take you to your public page that clients see. The write a review link is above your name. Just click on that link, and then copy and paste the URL of that page into an email. Or use the zip search to find yourself and then click on your name in the search results to get to your page. Either method is fast and works.

Putting a link at the bottom of all emails (bad results)
I have spoken to a bunch of clients who claim they put links to their Yelp, Google, and 123notary review pages at the bottom of their emails. This works well for Google and Yelp, but not for 123notary reviews. Send customized review requests to individuals who mentioned how much they love your work. Keep it personal, and send requests within hours of when a person compliments you. Yes, that means you need to ask for their email address and write it down somewhere.

How long does it take for the review to be live?
I manually check all reviews on 123notary.com. Reviews are normally posted within 24 hours unless I’m on vacation in which case more like 96 hours. I check my email, reviews, and everything else while on vacation, but I can’t check daily as I might be in the middle of Yosemite where I don’t have access to a computer for a few days. So, be patient. Another reason why reviews don’t show up is because the person who claimed to have submitted them never did — and then I get blamed. I can’t publish what never got submitted. My site benefits every time a review is published from an SEO standpoint, so I have a lot to lose by not publishing reviews, so please do not assume that I am intentionally not publishing a review. With negative reviews (which we don’t get many of) I scrutinize them before publishing them and ask for the Notary’s rebuttal so that the public can see both sides of the story.

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You might also like:

Documenting your experience and personal style in your notes
http://blog.123notary.com/?p=19052

You lose $333 each time you don’t ask for a review
http://blog.123notary.com/?p=18893

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April 25, 2016

123notary’s comprehensive guide to getting reviews

To do well on 123notary, you need our certification (not someone else’s,) a good notes section on your profile, and a few good reviews. You don’t need a million reviews (although Ken in NYC thinks he does and has close to a million now.) But, at least one solid review every quarter will keep you far ahead of the game. The catch is how to get reviews, how to ask for them, who to ask, when, and what else to do? Here are some pointers, and then the articles listed below will keep you entertained for the rest of the evening!

1. Get a new review at least once per quarter.
You don’t need a new review every week, just once every few months. This will keep you ahead of the competition in most cases, or at least not far behind if you live where the real review sharks are. Ken has over 400 reviews now, so competing with him will be impossible. But, doing your best will impress all.

2. Understand the 8% rule
Only 8% of people you ask will give you a review. You might have better luck if you deliver stellar service, show up on time, and offer to do extra at no cost. You get more by giving more without asking for return, so give to charity, help thy neighbor, and do extra for your Notary clients.

3. Only ask those who praise you
It is a waste of time to ask for reviews from those who didn’t like your work. Ask those who liked your work and ask right after they say how much they liked your work.

4. Individuals are easier to get reviews from than title & escrow or signing companies.
Signing companies and big companies that hire many Notaries are bombarded with requests for reviews. Yes, ask them, but don’t base your success at getting reviews on the big guys. You stand a 3% chance of getting a review. If this means you should accept a few jobs from regular clients who just want an Affidavit notarized, it might be a good idea as reviews are life and death.

5. Email a link
It is difficult for people to maneouver 123notary. There are too many pages, and too much going on. Make their life simple and email a link to your review page. Ask for their email and send a link. If they can’t find the review page, they won’t write a review.

6. Don’t get three reviews the same day
Many Notaries do this and it looks tacky. They get three reviews within hours of each other and then no reviews for years. If you ask a list of people for reviews, then spread it out over time. If we think your reviews are fake or that you posted them yourself, you are in trouble!

7. Old reviews lose their steam
If you have all of your reviews from 2012, and no new ones, you will get as much business as if you didn’t have any reviews. Keep your reviews current if you want to get business.

8. Five or Six reviews doubles your business!
What? Oh my God! Only five or six? That might mean asking eighty or so people. But, the benefits of these reviews will last for years. Imagine paying 123notary the same amount of money, but getting double the output from your listing, plus having more pride!

Review oriented articles you should read

5-6 reviews doubles your business!
http://blog.123notary.com/?p=8484

Don’t ask for a review at the wrong time!
http://blog.123notary.com/?p=15800

Testimonials about how good our review system is!
http://blog.123notary.com/?p=3902

How to write an email to ask for a review
http://blog.123notary.com/?p=15800

Flossing vs. Reviews – both are habits
http://blog.123notary.com/?p=22259

You lose $333 every time you don’t ask for a review
http://blog.123notary.com/?p=18893

The link is the missing link to getting a review on 123notary
http://blog.123notary.com/?p=18890

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Tips for your notes section
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10 quick changes to your notes that can double your calls!
http://blog.123notary.com/?p=4499

How to write a notes section if you are a beginner
http://blog.123notary.com/?p=16698

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April 4, 2015

2015 Complete list of companies w/worst reviews

Here are some companies with the absolute user reviews on our list of signing companies.

21st Century Legal Services
http://www.123notary.com/signco-idv.asp?sid=718&21st+Century+Legal+Services

24/7 The Nationwide Notary Network ( N3 )
http://www.123notary.com/signco-idv.asp?sid=140&24%2F7+The+Nationwide+Notary+Network+%28+N3+%29

A2Z Notary
http://www.123notary.com/signco-idv.asp?sid=146&A2Z+Notary

Accurate National Signing Service
http://www.123notary.com/signco-idv.asp?sid=970&Accurate+National+Signing+Service

Accusigning
http://www.123notary.com/signco-idv.asp?sid=99&Accusigning

All Service Notary and Signings
http://www.123notary.com/signco-idv.asp?sid=818&All+Service+Notary+and+Signings

American Signing Connection, LLC
http://www.123notary.com/signco-idv.asp?sid=106&American+Signing+Connection%2C+LLC

At Home Signing
http://www.123notary.com/signco-idv.asp?sid=941&At+Home+Signing

Atlas Title
http://www.123notary.com/signco-idv.asp?sid=928&Atlas+Title

C Viana & Associates
http://www.123notary.com/signco-idv.asp?sid=825&C+Viana+%26+Associates

Closing Quest, LLC
http://www.123notary.com/signco-idv.asp?sid=54&Closing+Quest%2C+LLC

Doc Pros – Murrietta, CA
http://www.123notary.com/signco-idv.asp?sid=355&Doc+Pros+%2D+Murrietta%2C+CA

Dynamic Field Solutions
http://www.123notary.com/signco-idv.asp?sid=133&Dynamic+Field+Solutions

East West Settlement
http://www.123notary.com/signco-idv.asp?sid=843&East+West+Settlement

e-notaries.net
http://www.123notary.com/signco-idv.asp?sid=908&e%2Dnotaries%2Enet

Epic Real Estate Solutions AKA One Stop
http://www.123notary.com/signco-idv.asp?sid=794&Epic+Real+Estate+Solutions+AKA+One+Stop

Executive Signing Agents
http://www.123notary.com/signco-idv.asp?sid=368&Executive+Signing+Agents

Flex Signing (CA)
http://www.123notary.com/signco-idv.asp?sid=1061&Flex+Signing++%28CA%29

Greenbelt Real Estate
http://www.123notary.com/signco-idv.asp?sid=167&Greenbelt+Real+Estate

Home Signings
http://www.123notary.com/signco-idv.asp?sid=1044&Home+Signings

Insured Closings
http://www.123notary.com/signco-idv.asp?sid=19&Insured+Closings

ISGN
http://www.123notary.com/signco-idv.asp?sid=784&ISGN

J.G. Wentworth Structured Settlements
http://www.123notary.com/signco-idv.asp?sid=89&J%2EG%2E+Wentworth+Structured+Settlements

Land & Law, LLC / Land & Law Group
http://www.123notary.com/signco-idv.asp?sid=1078&Land+%26+Law%2C+LLC+%2F+Land+%26+Law+Group

Loan Closers.com
http://www.123notary.com/signco-idv.asp?sid=78&Loan+Closers%2Ecom

Loan Processing Center
http://www.123notary.com/signco-idv.asp?sid=966&Loan+Processing+Center

Mortgagedocs.com
http://www.123notary.com/signco-idv.asp?sid=964&Mortgagedocs%2Ecom

National Loan Closers
http://www.123notary.com/signco-idv.asp?sid=791&National+Loan+Closers

National Loan Closings
http://www.123notary.com/signco-idv.asp?sid=962&National+Loan+Closings

National Notary Ink
http://www.123notary.com/signco-idv.asp?sid=782&National+Notary+Ink

Nationwide Settlement & Escrow
http://www.123notary.com/signco-idv.asp?sid=974&Nationwide+Settlement+%26+Escrow

NREIS
http://www.123notary.com/signco-idv.asp?sid=84&NREIS+National+Real+Estate+Information+Services

Pacific Document Services
http://www.123notary.com/signco-idv.asp?sid=50&Pacific+Document+Services

Precision Signing Services, LLC
http://www.123notary.com/signco-idv.asp?sid=905&Precision+Signing+Services%2C+LLC

Prestige Signing Group Services
http://www.123notary.com/signco-idv.asp?sid=1036&Prestige+Signing+Group+Services

Proficiency Signings
http://www.123notary.com/signco-idv.asp?sid=337&Proficiency+Signings

Refinance Myself
http://www.123notary.com/signco-idv.asp?sid=1019&Refinance+Myself

Safir Signing Agents
http://www.123notary.com/signco-idv.asp?sid=775&Safir+Signing+Agents

Signing Stream
http://www.123notary.com/signco-idv.asp?sid=1035&Signing+Stream

Statous Network
http://www.123notary.com/signco-idv.asp?sid=861&Statous+Network

The Notary Biz
http://www.123notary.com/signco-idv.asp?sid=137&The+Notary+Biz

Title Logic
http://www.123notary.com/signco-idv.asp?sid=898&Title+Logic

Title Stream
http://www.123notary.com/signco-idv.asp?sid=119&Title+Stream+%2F+TS+Connections+%28+TX+%29

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March 28, 2015

Signing Companies that went down hill in their reviews

These companies used to have reasonable reviews. In the last year, their reviews took a plunge with many more negative reviews being added to their profile.

North American Signature Service
http://www.123notary.com/forum/topic.asp?TOPIC_ID=5185
A post dated check and a package of 175 pages. The notary asked for a fee adjustment and as told, “I’ll see what I can do.”
This company had reviews that were not that bad before, but they slid into the negative zone recently.

ASAP Pro
http://www.123notary.com/forum/topic.asp?TOPIC_ID=2984
Ratings just went downhill. One notary claimed they always paid him on time until the last two years. Another notary comments that you now have to bug them a little bit to get paid while in the old days they would just pay.

Land and Law Group
http://www.123notary.com/forum/topic.asp?TOPIC_ID=6102
Just got a bunch of new bad reviews for late payment.

Client First
http://www.123notary.com/forum/topic.asp?TOPIC_ID=6809
Has some new reviews for payment issues

Docpros
http://www.123notary.com/forum/topic.asp?TOPIC_ID=5410
Got a few new bad reviews about payment issues

Nations Direct
http://www.123notary.com/forum/topic.asp?TOPIC_ID=2436
More complaints about micromanagement, low pay, and other issues

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December 21, 2014

123notary Reviews

There are many sites out there that recommend 123notary. However, there is no organized way to find testimonials or reviews about 123notary.com. There are individual notary web pages that mention that they are certified or elite certified by 123notary.com. There are resource pages which recommend 123notary as a resource as well. Additionally, on Facebook, there are discussions where notaries give their honest opinion about which notary directory they like the most. Sometimes they like 123notary most while others prefer Notary Rotary or Notary Cafe.

Here are some links to sites that have unbiased commentary about 123notary.com.

Read this one first!
Leon Austin comments that 123notary certification is hard, but in terms of return on investment, has been one of the best!
http://leona.activerain.com/post/921279/123notary-certification

Trustlink
3 reviews about us. Two had amazingly good luck while another is sore about his free listing being removed. Can’t please them all!
https://www.trustlink.org/Reviews/123Notarycom-205850296

Notary Memphis
This site gives a quick description of the perks of 123notary and other notary sites.
http://freepages.rootsweb.ancestry.com/~timgatewood/notary/notarylinks.html

Houston Mobile Notary Service
They describe the benefits of 123notary Elite certification.
http://www.houstonmobilenotaryservice.com/accreditations.html

Helpful Links
Find helpful links here about many notary organizations including 123notary!
http://www.alldocumentsmobilenotary.com/helpful-links/

How to get started as a mobile notary.
123notary is listed as a resource
http://afterhoursva.com/how-to-get-started-as-a-notary-signing-agent/

#123notary on our blog
We have many posts under the tag #123notary on our blog. It is us talking about us, but interesting reading none-the-less.
It includes one negative review about us from a Russian lady who complained she got too many calls for notary work from our site. Of all the bad reviews I’ve ever gotten, that is the absolute best.
http://blog.123notary.com/?tag=123notary

CA Notary Services
This notary is Certified by 123notary and his page shows up on the first page of Google because he links to his own page from his other sites. Interesting!
http://www.123notary.com/notary-info.asp?id=82389

The Delaware Notary Association
They list 123notary as a resource
http://www.delawarenotaryassociation.org/default.aspx?PageId=9

Florida Preferred Notary
This Notary is Elite certified by 123notary!
http://www.floridapreferrednotary.com/Resources.php

Instagram Photos of 123notary
http://iconosquare.com/tag/123notary

Julian Hill
He produced a VIDEO about his notary service in NYC & mentions he is 123notary certified
https://www.youtube.com/watch?v=d90AQInXPBg

Here is an Elite Certified Notary’s website
http://www.mobilesignings.com/?p=101

Frank Tabacca is a member of many notary organizations and 123notary certified!
http://www.marinprecisionnotary.com/about/

Notaries discuss 123notary’s Elite Certification
This discussion doesn’t exactly support my cause of selling more Elite certifications. Many notaries claim that more certifications are not necessary. One compares them to Boy Scout Merit Badges. However, in real life, Elite certified signers get 4x the business than those not certified by 123notary in similar positions in the search results!
https://www.facebook.com/123notary/posts/10151408367726466

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You might also like:

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123notary’s Google+ Page
This is brand new, and it is yet another place to read our notary posts and shares. There is also a community where you can post your own content. Anyone with a Gmail account can participate in our community. Just join!
https://plus.google.com/115707701763602775915/posts

123notary’s Linked In Page
For discussions that are fun, visit our Facebook page. But, if you want practical down to business discussions, our Linked In members are top notch in this respect and will deliver riveting opinions!
https://www.linkedin.com/groups/123Notary-Notary-directory-information-discussions-4139192

My personal Twitter
I use it more for notary tweets than anything else, but there are all types of tweets there if you are interested.
https://twitter.com/jbelmontnotary

123notary listings on 123epayment.
Purchase listings here. But, you might ask Carmen first before you make a purchase just to be on the safe side.
https://www.123epayment.com/result.asp?cat=5

Our travel blog! Great foodie & travel information
http://blog.meander411.com/

123ecourses.com
This is where we have our certification courses and tests!
http://www.123ecourses.com/

123notary vs. Notary Rotary
The notaries disagree as to which site gets them more business. Read the nitty gritty!
http://www.123notary.com/forum/topic.asp?TOPIC_ID=23

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November 2, 2013

5 or 6 reviews doubles your business?

5 or 6 reviews doubles your business?

OMG! Can that really be true? But, this is not a secret. We tell everyone. Statistically, if you get five or six reviews on your listing, you would get double the calls that you would get if you had no reviews. This is an average, and is not true in all cases. The main thing you have to realize is that people who use 123notary are looking at various things. They are looking to see if you are certified by 123notary (not by NNA). They are looking at your notes section — is yours informative or does it sound like everyone else’s? And most important, they are looking to see if you have reviews.

The top notary didn’t have a review…
Imagine that you are looking at a list of 20 notaries in Wahacha County, State-achusetts. Let’s say that the top notary on the list has no reviews, but someone down the list has fifteen reviews. You might be tempted to call that guy down the list first, and then as a backup, you might call that top notary who has no reviews. Placement on 123notary matters, but so do reviews!

It is a competition!
The most important thing to understand is that notaries who have more reviews than any other notary in their area tend to get more calls. If the notary with the most reviews in your area has three reviews, and you also have three, you are okay. You need to be mindful that someone could get a few new ones while you are not paying attention. But, what if you have six reviews, the next best notary in town has five reviews, and then you slack off. The next thing you know, someone new and enthusiastic might get ten reviews right away, and your phone might stop ringing. This is a competition. Take it seriously. Your income depends on it!

How to ask and who to ask?
You get reviews by asking satisfied clients to write a review for you. Email them a link to your review page as well. Signing & Title companies are the least likely to write a review for you. But, individuals and borrowers who you did a nice job for might be very happy to write a review. Ask everyone, but expect less of those big companies. Every other notary in town is also asking them for a review and they are buried with requests. You might even consider taking on more “regular” notary jobs for individuals, just so it might be easier to accumulate reviews.

Keep reviews fresh!
Freshness of reviews matters too. If all of your reviews are from 2009, people who read the reviews will remember that Janet Jackson song — What have you done for me lately? How come no recent reviews? Think about it.

If you have any questions about getting reviews, ask us!

Please read more about reviews
http://blog.123notary.com/?cat=287

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April 20, 2012

IP addresses and reviews: are you posting your own reviews?

Filed under: Reviews — Tags: — admin @ 10:49 am

Are you posting your own reviews? 

We have a New York Notary Public who keeps getting review after review.  After a while I became suspicious.  Hmmm. Was he writing his own reviews?  How can you get 58 legitimate reviews?  So, after a few months of wondering, I checked my files for an hour in detail. I went through all of his reviews and checked the IP ADDRESSES of where the reviews were coming from. Each review was from a different IP address – every single one.  I was very impressed with him from the moment I met him ten years ago, and now I’m even more impressed.  However, my suspicion was not unwarrented.  HE was playing by the rules, but many others were not!!!
 
I looked at about 15 notary’s reviews and the IP addresses.  I found that about five of the notaries were posting their own reviews.  That is a definate no-no.  Perhaps clients had emailed testimonials to the notary public, and the notary public published them on their own. 
 
Notary Public Pennsylvania – a problem situation!
I checked out an Ohio Notary Public profile and found his reviews to be legitimate.  I found that a Massachusetts notary had written their own reviews close to a dozen times.  But, the worst situation was with a Pennsylvania Notary Public.  This individual had used three IP addresses over and over and over. There were a dozen reviews from one which I will assume to be the Pennsylvania Notary’s home computer, and then a handful from another which I’ll assume to be their work computer, and about four from another, which could have been a relative or friend’s computer, or perhaps a laptop or ipad working from a different network.  On the other hand, this particular Pennsylvania notary had more than a dozen “legitimate” reviews too — so, I am still impressed.  The other notaries I checked had only “unique” reviews from unique IP addresses. 
 
A New Policy – only  one review per IP
Although I only check the high performers as far as reviews go, I will only accept ONE review per IP address otherwise I will assume that the notary is publishing their own reviews which is a fast way to look good online.  Google keeps track of who publishes their own reviews, and google will not reward us, or you for doing this.  Get real reviews and we all benefit.  However, if your client can’t figure out how to publish a review, and emails you the review; — if you publish your first emailed review from your home computer, your second from your work computer, and your third from your iPhone, we will not know the difference, and you can get away with it!  That only buys you three reviews, which is not enough to really stand out, but is a great start. 
 
Teach your clients
If you have a client who loves your work and tells you so, then teach them how to write a review.  Send them a link to your review page, or teach them how to find it using the search features. It is not rocket science, and if you put in the effort, you might get results that change your life!!!

You could also print out multiple copies of your listing page and use a red pen to circle the LINK to the review page above your name, and also circle the advanced search page, where they can find a way to locate your city, and then your listing.  Maybe this technique will help.  You could also offer a coupon for any client who writes you a review.  Write a review, get half priced travel fee on the next job! Can’t beat that!

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You might also like:

You lose $333 every time you don’t ask for a review
http://blog.123notary.com/?p=18893

123notary’s comprehensive guide to getting reviews
http://blog.123notary.com/?p=16290

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January 27, 2011

How do you get reviews if you have multiple listings?

Filed under: Popular on Linked In,Reviews — admin @ 10:39 am

When people want additional areas on 123notary, there are different ways to sell it to them. I can put another area on their basic listing and give them high placement in that other area. Or, I can sell them a completely new n# in another county. The people who get a separate listing tend to renew these spots more in the long run. However, they get mad because the reviews from the original listing do not show up. So, what is the solution?

As I am looking for unique content on each listing, I want reviews to be organic to each listing. When people copy the reviews from one listing to another, the dates show up from the date they did the copying. Having five reviews from December 14, 2015 looks very cheesy. So, I allow the Notary to copy their favorite review. And I will copy another review on another day. That way they can start with two reviews that do not show up on the same day. Additionally, since these reviews are the best two out of how ever many they have, those reviews will carry a lot of weight.

A well written relatively current review is worth a lot more to the users than some dried up review from 2012. People will think you are washed out if you only have old reviews. So, having two new reviews is worth a lot. Then, you can get some new organic reviews on top of that. You only really need six reviews to do well on 123notary. After six, the return is very marginal if any.

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January 23, 2011

Bad Notary Reviews and the Law on the internet

I am not an Attorney, and this blog article does not constitute legal advice, but only my experience talking to Attorneys as well as “practical” advice.

Many internet sites have review systems.
Yelp, RipOff Report, 123notary, Travelocity, and others. People who get a bad review sometimes get upset and want to sue. The question is, who can you sue, and how hard is it? What I have been told (consult an Attorney for a “real” opinion) is that the sites that publish reviews are off the hook. The law protects their right to publish information that someone else wrote regardless of whether it is true, false, based on evidence, or not. However, you do have the right to take legal action within a time frame of perhaps a year or several years depending on your state based on the Statute of Limitations. You would need to contact an Attorney to see what that time frame would be.

The Statute of Limitations
On the other hand, if a slanderous statement is published on the internet which just sits there, even if it had been there for years, you could claim that since it is still being “published” that it is within the time restraints of the statute of limitations and perhaps a judge might buy that (good luck.)

Who can you sue?
If you want to sue someone, you need to go after the individual who wrote the review and NOT 123notary or whomever published it. Step one is to find out who they are which an Attorney can do. You need to know their legal name and address, etc. You can have an Attorney write to them and try to get them to take the review down. If you sue them, it is likely that they are broke, especially if they write in broken English like so many do. So, good luck collecting.

How much will it cost?
But, you do have rights. It might cost you $5000 just to establish the identify of the individual who wrote the review. It might cost another $10,000 to go after them depending on who you hire, what state you are in, and how good the Attorney is, etc.

Bad Notary Reviews?
Very few Notaries on 123notary get bad reviews — only about two per month. However, most Notaries are paranoid that it will happen to them and that their life (as they know it) will be over. Notaries with bad reviews stay in business and do not lose that much market share. What they do lose is their pride more than anything else.

So, for Notaries, you should just leave the Attorneys alone and forget about it. Just write a rebuttal and wait for three years and I’ll remove it. Cover up your bad review with good reviews. If you have ten good reviews and only one bad review at the bottom of the stack, people will see the bad review in proportion or might not even read it at all. A bad review will not ruin you life. Just deal with it like a pro instead of making it worse and provoking a huge conflict with 123notary. After all, it is not our fault you got a bad review. Also, should we disable our entire review system just because one Notary complained bitterly about a bad review and threatened to sue. If we removed his/her bad review we’d have to do it for everyone and then we wouldn’t have a review system at all. Review systems are a very practical way for the publish to defend themselves from bad service providers.

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You might also like:

Common complaints we get about Notaries
http://blog.123notary.com/?p=19399

123notary’s comprehensive guide to getting reviews (mentioned above)
This guide includes many supplemental and highly relevant and helpful links.
http://blog.123notary.com/?p=16290

Notary Marketing 102 – your notes section
http://blog.123notary.com/?p=19788

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