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April 23, 2012

Sending loose certificates is illegal

Sending loose certificates is illegal! 

People who work at Title companies are notorious for breaking the law in so many ways.  Here are some common types of fraud that happen at Title companies daily:
(1) Many will deliberately and shamelessly forge initials when the borrower forgets to initial.  I’m not sure how bad of a crime this is, but I recommend against any type of forgery — no matter what! 
(2) Most will unstaple documents that have been stapled which makes the completed certificate which is attached (a legal requirement), no longer attached (illegal) and hence a loose certificate (gulp). I have had multiple Title companies complain to me that they didn’t like the industrial staples I used since they were so hard to unstaple.  They don’t have a legal right to unstaple those notarized documents because the certificate must stay attached.  Part of the problem with unattaching certificates, is that they could get reattached to some OTHER document creating confusion, havoc, and hence having a document notarized without having it presented to a notary public and going through the procedure and journal entry.
(3) Many will ask a notary to send them a loose certificate if a document needs to be notarized again for some reason. Sometimes the seal was smudgy, or perhaps they needed to replace the document and get a new certificate for the new document with a new date.  If you are a “loose notary” who has a loose interpretation of notary law in your state, you might be breaking the law!
 
It all starts out with a pad of loose certificates!
You start out with our pad of loose acknowledgment certificates and jurat certificates.  Any serious notary will have this type of pad on hand as if their life depends on it.  Sure, the certificates are loose now, but that is okay, since they haven’t been filled out or stamped yet!  When you notarize a signature(s) on a document(s), you have the signer(s) signer the instrument, and then you have them sign your official journal of notarial acts.  Then, you fill out the certificate wording embedded in the document, or if that boiler plate wording isn’t there, you can add a certificate form which has the identical, or hopefully very similar boiler plate wording.  You fill out the form, cross you s’s, and dot your t’s, etc.  The minute you sign the certificate, and affix your official notary seal, then you may NOT let that certificate out of your site until it is ATTACHED to the corresponding document. It is illegal to unattach a certificate from a document, and very unkosher to unattach the staple for a notarized multipage document. What are your intentions?  Are you going to swap pages after the fact?  I can smell fraud a mile away!
 
What should you the notary do when asked to send a loose certificate?
It’s easy.  Someone at a Title company says they need a new Jurat certificate for the Affidavit of Domicile you notarized for them a week ago otherwise their loan won’t go through (pressure technique).  They want you to mail the loose certificate to them!  Tell them:
 
“No problem, just send me the document and the original certificate — I’ll shred the old certificate and add a new one… You can not have two certificates for the same document. The signer already signed the journal for this particular transaction and doesn’t need to sign it again for a certificate which is to be dated the same date they signed the journal.”
 
And they will say:

“Oh, come on, why does this have to be so difficult. That takes extra time and money.  Why can’t you just (break the law) and send us what we want (and risk your commission and risk being sent to jail or being fined perhaps more than $1000) for our convenience?”
 
And then you should say:

“If you need notaries to routinely break the law for your pleasure, you should ask your notaries some pre-screening questions.  Ask them if they are willing to break the law on a whim (your whim) and risk their commission and perhaps some jail time for your convenience. Ask them if they mind risking going to jail to save you from having to wait an additional 24 hours for a loose certificate… if they say ‘sure’, then they are the notary for you!”
 
My concluding advice
Don’t break the law for these rascals. They are not worth it.  You probably won’t get in trouble, but as a notary public, your position in society is to preserve integrity, and to safeguard transactions by making sure that the signer really signed the corresponding document in question.  If certificates get switched on documents due to fraud, or because you didn’t identify the document carefully enough on the certificate, then you are a liability to society and shouldn’t be a notary public. 
 
As a notary, you should be very sensitive to the fact that if you are notarizing multiple documents for a particular signer, those documents could get mixed up, and the signer could pull a fast one and reattach notary certificates from a document you really did notarize, to another similarly named document that you did not notarize. 
 
Multi-page documents can be taken apart and pages switched.  Title companies ROUTINELY take apart documents as a matter of standard procedure, and if you don’t emboss every page of everything you notarize, it would be easy for someone to replace page 5 with another similar looking page 5.  Assume that people are dishonest and shady, so that you can protect the virtue and integrity of your work. Document everything to a tee, and don’t give in to pressure to do illegal notary acts even if it means losing a client. You don’t want that client anyway in the long run — trust me!

You might also like:

10 tight points on loose certificates
http://blog.123notary.com/?p=15449

Signing agent best practices
http://blog.123notary.com/?p=4315

Notary Certificates, Notary Wording & Notary Verbiage
http://blog.123notary.com/?p=1834

Make your own certificate forms
http://blog.123notary.com/?p=1759

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November 24, 2011

How do I get an Apostille or Authentication?

Where do I get an Apostille?
Apostilles are usually obtainable from a State Notary Division or a Secretary of State’s Office.  Due to budget cuts, Secretary of State Offices are not always closeby, so it can be labor intensive to get to them.
 
What is an Apostille?
An Apostille CAN BE a document or certificate that is attached to a document notarized by a notary public, that is going to be sent OVERSEAS to a country that are NOT members of the HAGUE Convention. Or it can be an original document such as a Birth Certificate or Marriage Certificate that contains the original seal from the state that it originated from.  In either case, the document is going to be sent overseas to places such as Mexico, Spain, Argentina, or India.
 
Some documents need to be authenticated before you can get an Apostille, while others don’t.
 
How do I get an Apostille?
You might consider contacting an EXPERIENCED notary who has been through the Apostille process many times.  There are many notaries who fit this description, but you need to know how to find them. Or, you could contact your state’s Secretary of State yourself, and drive to them, and go through this process (which is like pulling teeth) yourself.
 
Q. Can you recommend a few notaries who are experts in the Apostille Process?
A.  Yes, below there is list of notaries in various locations who know the process well.
 

San Diego, CA — Joe Ewing

 
Los Angeles, CA — Carmen Towles
 
San Francisco, CA — Glenn Turner


Sergio Musetti — Cotati, CA

 
New York City, NY — Linda Harrison
 

Oradell, NJ — Linda Harrison

 
What is an Authentication?
This certificate accompanies an Apostille.  The Authentication verifies the notary’s official seal and their signature on a notarized certificate section on a document.
 
When do I need an Authentication?
This is a tricky question.  Please contact your local County Clerk’s office, and they will give you a professional answer.

You might also like:

Apostille general information
http://blog.123notary.com/?p=21419

Using the correct notary certificate for an Apostille
http://blog.123notary.com/?p=19902

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April 27, 2011

Low Ball Signing Companies

Low Ball Signing Companies 

Notaries are always complaining about low ball signing companies.  My advice is to just say yes or no. As long as its quick and they pay you, you have nothing to lose, but your dignity.  Sometimes a quick $40 is not so bad.  If it takes you an hour or slightly more for the whole affair, that is not bad pay.  Just don’t take a low ball job and have to do fax backs, and wait for two hours while the borrower reads each phrase of each page and asks a million questions.
 
Tough times are here
We are living in tough times, and people in foreign countries live on a quarter of the income you have.  They have simpler habits and smaller cars or mopeds.  They eat less meat and more beans and rice or “Rad Na” if they live in Thailand.  Its better to take what you can get and save up for a rainy day.  I used to work for very little. When I was booked, my prices would go up.  When things were slow, I would accept jobs for very little, no matter what.  My bills didn’t care how many dollars per hour I made.    My mistake was not to ask for high amounts of money.  Some people and companies will pay you double what you think they will. Just ask.  If they say no, then take less if you have to.  Its better than starving.
 
Your lives are not that bad
Assuming you don’t have a health emergency and are not having your life threatened by your local gang, and assuming that a tsunami didn’t visit your neighborhood, your life is not that bad (I’m guessing).  As a world traveler, I see how middle class people live in India.  Broken roads, clunky cars, the other drivers’ purpose in life is to run you off the road and kill you, food that gives you dysentary, traffic from hell, salaries 20% of what Americans make, expensive rent, cab drivers that always try to rip you off.  Just crossing the street in Pune, India is an ordeal that most of you will never have to face.  Additionally, they have terrorist attacks on a regular basis and its not safe for women to go out after dark.  Few of you have any of these situations to contend with.  So, count your blessings.  Even in America, I know many who work for minimum wage who ride a bicycle to work through dangerous areas.  If you own a car, you are doing better than my bicycle riding friends who can barely pay their rent.
 
Forum posts on the subject:

The text below is written by notaries, and does not represent the viewpoints of 123notary.com

If you accept $50 signings
If one accepts $50 signings, then it’s obvious one has not taken into account everything that is involved in the signing, from consumables to time to depreciation of equipment ……
http://www.123notary.com/forum/topic.asp?TOPIC_ID=2993
 
 
Vital Signings
……If you want to support Vital signings be aware YOU will not make any money. After a dozen signings I calculated I made $18.00 per signing. They get the bucks, you don’t.
The best micro-managers in the business. What a pain. They can’t pay me enough to work for them again.
If make an error, they take away YOUR fee and make you pay their fee as well…..  (scroll down for this one)
http://www.123notary.com/forum/topic.asp?TOPIC_ID=26
 
Firma Signing Solutions
…..So, you can imagine how hard my chin hit the floor when he quoted $35.00 for the whole thing! The low ballers fail to remember what all it takes to become adept at this job, you have to know what you’re doing. You’re not “just a notary” but a certified signing agent, which takes training and education to fully understand this process. I will just decline the job if the price doesn’t meet my fees, it’s just not worth it…..
http://www.123notary.com/forum/topic.asp?TOPIC_ID=3170
 
Fax Backs
…. (scroll to the bottom) Has anyone else had jobs recently where they want the whole package faxed back? I have had two from Nations Direct. Of course, as usual, they are low balling the price and then state that the whole package needs to be faxed back. Both times I have told them I will not do a job for their low price, especially with all of the fax backs. Yesterday, for example, they asked me to go 30 miles away with edocs and fax back the whole package for $70. I don’t think so.
http://www.123notary.com/forum/topic.asp?TOPIC_ID=3902
 
Question 2 Price Formula
……Rule of thumb: The lower the offer, the bigger th PITA it will be. It never fails….when you agree to a lower fee, docs will be late, the closing will go awry somehow, you will have a ton of fax-backs and need permission to ship…AND…you’ll wait at least 60 days to get paid the low ball fee. HONEST !!  ………
http://www.123notary.com/forum/topic.asp?TOPIC_ID=1872

Tweets:
(1) Notaries are always complaining about low-ball signing co’s. Don’t complain, just say no!
(2) We are living in tough times. Maybe those low-ball signing companies keep you from starvation!
(3) Read real stories about four low-ball signing companies.

You might also like:

Good signing companies – a thorough list
http://blog.123notary.com/?p=21091

Getting what is due! A clever plan!
http://blog.123notary.com/?p=3221

Bounced checks, Collection Agencies, FBI reports!
http://blog.123notary.com/?p=1765

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March 3, 2011

Mobile Offices from A to Z

Mobile offices and their advantages
 
One of our notaries in Maryland commands higher prices for his loan signing services due to his expertise in signings and also because he has a mobile office which facilitates last minute notary jobs and last minute quick changes to documents.  This notary has state-of-the-art equipment that comprises his mobile office in his pickup truck.  He has a scanner, regular sized printer, laptop, extra toner, paper, a special inverter, cables, a powerful alternator, and extra heavy duty fuses.  His internet connection is courtesy of Verizon Wireless Broadband.  Additionally, he considers it really important to have a really powerful battery because the equipment puts a heavy load on the battery.  Another interesting fact is that he uses a police squad laptop holder so he can work comfortably while in the drivers seat.   He prints by putting the printer in the back seat.  His wires are directly wired to the car’s electrical system instead of using a plug in that would go in the cigarette lighter.
 
What are the technical issues of a mobile office?
This notary started his mobile office in 2004.  He has lots of experience with mobile offices and the issues related to them.  He claims that someone with a regular car might not have enough battery or alternator power to handle the load of a laser printer.   He used to blow fuses to do overload, but learned that buying top of the line heavy-duty fuses and having a state of the art alternator he could handle the demands of the job.  Our Maryland notary public learned that it was not technically feasable to run a printer and laptop simultaneously using his mobile office.  So, what he does is to put the laptop on battery only while printing documents
 
Printing
With a mobile office, a signing agent can download documents while you are driving.  Imagine the time you can save multi-tasking.  Our Maryland Notary Public uses a regular sized printer without any issues.  However, the printer gets hot, so a firewall is necessary.  He uses wood covered by velcro to make sure that no fires are created when he places the printer on a seat or on the floor. 
 
How does this help his business?
You can get more money for signings having a mobile office because you can do last minute quick prints of last minute documents.  Imagine that the lender has a quick change to the Settlement Statement or other critical document.  No problem, it can be reprinted at the signing.  What if there is a quick name variation change, or change for a critical figure in the loan.  Again, this is easy to printout at the last minute.  Many loans have to be completely rescheduled due to the notary’s lack of equipment, but not if you have a mobile office!
 
What does it cost?
You could spend $2000-$3000 for a mobile office.  The inverter is about $100 and thats critical for good electrical flow.  Scanners and printers a few hundred each.  The biggest expense is the laptop, and those can run anywhere from $500 to $2000 per unit.

Tweets:
(1) One of our notaries commands a higher fee simply because he has a sophisticated mobile office!
(2) Having a mobile office is perfect in the “unlikely” event that a lender sends you docs late when ur on the road.
(3) You could spend up to $3000 for a really good mobile office. Don’t forget to start w/an inverter!
 
You might also like:
 

Erica’s mobile office story

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February 24, 2011

Erica’s Mobile Office Story

Erica’s Mobile Office Story
 
Erica has been a full time mobile notary for 17 years in California’s central coast.  She enjoyed driving her BMW to signings, and the gas mileage was not that bad.  But going all the way up to Northern San Luis Obispo county and all the way down to Santa Barbara Couny, and then all the way up and down and up and down for e-document signings got to be ridiculous.  She said to herself, “I’ve been doing this business for a long time, and there must be a better way to do this”. 
 
A few years ago she decided that a mobile office was the way to do business.  That would eliminate all of the traveling back home each time she needed to print documents.  She could print on the road while driving and multi-task which would make her time work even more efficiently.  There was a particular vehicle that she had had her eye on for a long time — the Chevy HHR.  It was a cross between a SUV and a Hatchback.  But, its main feature was that it’s battery was in the BACK, making it easy to add an inverter and power strip.  This would allow her to have printers, computers and other equipment in the back receiving enough power to all function at once!!! 
 
Long distance travel
Although her BMW got better gas mileage than her new “truck”, she didn’t have to go all the way back home each time she printed docs using the truck!  Erica’s range was 120 miles up and down the coast, and many times she would have to go up and down multiple times per day when business was faster (in the old days).
 
The inverter
Initially, she wanted to get a generator, but thought it would be too loud for night signings.  But, then after she bought her more powerful vehicle, the generator was no longer necessary.  She started out getting an inverter on ebay for $79, but it didn’t have enough Hertz.  Then, she got serious and made a pilgimmage to Oxnard, California to get a heavy duty 2000 watt inverter for $129 which did the trick.    This inverter had enough power for all of her equipment.
 
Her equipment
Erica’s arsenal of equipment includes: (1) a netbook, (2) a three-in-one scanner, printer, and fax (3) HP Laserjet 2430dtn printer that prints a whopping 35 pages per minute! Wow! That’s the fastest I’ve ever heard about.  She has SIX of these and gets them for pennies on ebay, but they might cost up to $1000 in a store.  She get’s her toner for $20 on ebay which costs over $100 in stores.  The other things she stocks in her “truck” include extra legal paper, letter paper, toners for each weapon, staplers, tape, rubber bands, shipping supplies, post-it notes, and dozens of pens.  She also keeps an extra journal in her car just in case!
 
The warranty
Erica is a seasoned electronics customer and gets a square trade warranty whenever she buys something online.  Personally, I would go with the triangular one (to keep things simple), but the square one seems to be the industry standard.
 
More work capacity
The bottom line of this story is how Erica refined her operation to have maximum efficiency.  She can now accept last minute assignments.  And, by eliminating the back and forth, she can now do nine signings per day, when the maximum she was able to do in the old days was five.

You might also like:

Which dual tray printers do Notaries like?
http://blog.123notary.com/?p=19351

Mobile Offices from A to Z

12 points on e-notarizations

Elite certification will help you for the rest of your life
http://blog.123notary.com/?p=20770

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February 15, 2011

Cross-out happy; Not a good idea

Some lenders allow cross outs. Others will fire you after the first cross out. Some signing agent courses recommend that you cross things out without a second thought. Others don’t. Even our loan signing course teaches you to cross out wrong dates in the right to cancel document. But, if you work for Provident or other lenders who don’t allow cross outs — you’re fired! Gulp?

Don’t worry, just read the instructions. Many loans have an instructions sheet. If there is no letter of instructions, then ask before you cross, okay? Don’t assume that you can just cross anything out. First of all, remember the golden rule of cross outs. Don’t cross out unless: (1) you have permission and (2) it is a last resort.

What about the 1003? The 1003 loan application has endless wrong information. It is my personal belief that the clerks they hire are required to make endless mistakes — otherwise they will be fired on the spot. If they get your social security number right they will be laid off immediately, right? In any case, the 1003 is not binding in the loan, but has to be sent back signed. Borrowers whine endlessly about this carelessly prepared document. What is the solution? Cross out and initial? Hmmm. Not sure…

My take on the 1003 is that you will cost yourself 30 minutes of wasted time if you call your contact person about anything, so don’t call unless you really need to. Otherwise you will never get out of the signing. If the lender allows cross outs, you will not endanger your loan by crossing out in the 1003 or for wrong dates on the right to cancel. If the lender doesn’t allow cross outs, then don’t do it.

Trick question

Q. What is the only document the is in a completed loan package that REQUIRES cross outs?
A. Acknowledgment certificates require the notary to cross out the his/her/their, etc.

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January 9, 2011

Following Directions

A notary was given easy instructions for a particular loan.

He was instructed to CALL the Lender, Title Officer, and Processor in the event of even the smallest of problems. If they didn’t answer, then to leave a message. The notary was very experienced and trusted by many companies. So, the notary got to the signing, and started the signing. The borrower was to sign with their middle initial “Z”. Everything was fine, until the borrower had an objection about the XYZ Affidavit. The notary tried to explain the document on his own. Then, the borrower still wasn’t happy. So, the notary called the signing company who gave him an answer about the document. The borrower was happy, and the notary sent the documents back to the lender without issue. There was another small question about the Affidavit of Mahzhong too. But, the signing company was closed by the time he made that call. So, he called the lender, left a message, and then left the signing after a few minutes. Our notary decided to keep the Fedex until the next morning when he would hopefully hear back from the lender.

The next week, the notary got a letter in the mail stating that he was fired.

What did the notary do wrong?

(1) The notary explained the document to the borrower after he was expressly given instructions to call the Lender, Title Officer, and Processor if there was even a small problem

(2) The notary called the signing company instead of calling the Lender, Title Officer, and Processor. It turned out that the Signing Company gave a very shoddy answer to the question that the borrower asked. The Lender knew that the staff at the signing company couldn’t give intelligent answers to questions and that was why he requested that the notary call the Lender, Title Officer, and Processor — all of whom could give very professional answers to all pertinent questions.

(3) The notary held on to a time sensitive Fedex instead of dropping it off at a staffed fedex station. The receipt for the Fedex was for the next day, and not the day of the signing — another issue which was unacceptable for this picky Lender (who paid generously by the way).

So, the Lender called the notary and reitterated what was in the letter. The notary rebutted by saying

But, I always call the Signing Company when there is a problem.

The Lender responded:

Your job is NOT to do what you always do.

Your job is to do what I asked you to do. After all I am the one who is (or was) paying you before you got fired!

FOLLOW DIRECTIONS as long as they are legal requests!

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January 3, 2011

The Starbucks notary wises up!

Our notary got stood up at Starbucks the other day, and did what Bostonians call “wising up”. The next night, our notary friend was too tired to travel, unless the price was right. But, he got a call.

9pm… ring ring.
Notary service

Hi, my name is Jim, are you a “notary republic?”
A republic is a country. I am not a country, I am a notary, and I am open to the public — and the public is you
Oh… (long pause). Can you notarize a document?
Yes, that is what I do.
I don’t want to pay a travel fee.
No problem. Meet me at my local Starbucks. Can you come right now?
Sure… Where are you?

I’m in Glendale, how far are you from Glendale?
About 20 minutes.

Great, meet me at 9:20… I can’t schedule after that in case I get a paying job with a travel fee. If I schedule later than that, I might have to give up a $100 job in order to accomodate your $10 job. Understand?
Sure, I guess.

9:15… ring ring
Notary: Hi Jim
Customer: It is not Jim, I am Samuel. We need a notary tonight in Burbank. We are going on a trip and need travel documents. We can pay you $100 travel fee if you can do two signatures included.

Notary: Speak of the devil, I just told my last client that I might get a $100 job tonight. It is the power of positive thinking. Tomorrow night I am going to tell everyone that I might get a $200 job.
Customer: Why stop at $200 — go for $300, just as long as I am not paying!

Notary: So, when do you need service by?
Customer: We are leaving at 11pm, so get over here as soon as you can.
Notary: I have a 9:20pm appointment at Starbucks. If he doesn’t show up on time, I’ll just come on over and should be there before 10pm. If he shows up, I’ll tell him that his appointment is 10 minutes and that I have to run, in which case I’ll be there around 10pm.
Customer: Super.

So, the Starbucks notary meanders down to his favorite hang out spot — Starbucks — of course — isn’t it all of our favorites?
He waits until 9:20pm and then gives three minutes grace period just in case Jim didn’t synchronize his watch to nuclear time. At 9:23 Starbucks notary leaves just as he sees a nervous guy who lacked confidence driving up. Starbucks notary thought — I don’t have time for this, the guy didn’t even call to let me know he was close. So, our notary friend drives off to Burbank. Meanwhile keeping the phone by his side, he anxiously waits for his #1 client to call him and wonder where he was. But, the phone didn’t ring.

At 9:34 our speedy notary arrives at the destination at Burbank, CA. He notary bag by his side, he energetically prances towards the front door. Samual greets him with his document all ready, and five crisp new twenty dollar bills eagerly waiting to be received by our notary friend. The notary checks their identification, takes paw prints, notarizes their signatures, collected his money, and by 9:41 is ready to leave with his wallet fat with cash and then…

ring ring…
Ummm. this is Jim… didn’t we have an appointment at Starbucks?
Notary: Yes Jim, We had a 9:20 appointment and I was at Starbucks waiting for you, but you didn’t show up. I had a conflicting appointment. If I had waited for you, I would have missed my other appointment — and they were ready to go — and not late like you.

Oh… I didn’t realize I was late. I showed up at 9:24.
Notary: You didn’t confirm that you were nearby, and I had to go. But, on a brighter note, I am coming back, and I can meet you at Starbucks in about nine minutes.
Jim: I don’t think I like how this arrangement is going
Notary: Well, I am the one who kept my end of the bargain at the risk of losing a much more lucrative job. You were the one who would have made me late. Maybe it is I who should be the one who doesn’t like the arrangement — hmmm?
Jim: Never mind, I’ll just go home and get it notarized tomorrow by another “noterizer”. Good bye!
Notary: Well, you got a free travel fee out of me. I traveled from my house to Starbucks. My fee is $10 travel fee. You can mail me a check for my trouble.
Jim: No way… besides, I’m the one who did most of the driving… see-ya.

Tweets:
(1) A client wanted to save $ & agreed to meet the notary at Starbucks, but kept the notary waiting for 45 minutes.
(2) The notary waited until 9:20 for his $10 client to show, then had to run to a $100 paying gig!
(3) When you wait for a client to show up who’s late, ur held hostage w/o waiting fees or travel fees.
(4) If customers come 2u, let’em know if they don’t show up on time, they’ll only have 3 minutes grace period.

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December 18, 2010

Notary Etiquette from A to Z

Notary etiquette from A-Z

Here are some basic rules of notary etiquette to keep you out of trouble and on good terms with your clients.

Don’t park in the driveway?
But, that is what driveways are for. They are for parking in. Wrong! They are for the borrower to park in, but NOT for you to park in without permission. You could be taking someone’s spot, or blocking someone. You might be leaking coolant on their driveway too. If there is a snowstorm and a snow plow will destroy your car, or if there is nowhere else to park, then ask to park in their driveway. Most people will not mind if you park in their driveway, but a few will mind.

Introduce yourself at the door.
Its good to have a pre-canned speech to give at the door. Let the borrowers know your full name, and that you will be assisting and supervising (facilitating) the signing of their loan. Let them know that your job is to introduce the documents and figures in their loan, but not to actually explain any of the concepts particular to their loan. Let the borrowers know that the lender is the only one qualified to answer specific questions about their loan.

Confirm the signing
Its polite for the notary to call the borrowers and confirm when they will be coming, and especially who is to show up at the signing. If Aunt Matilda is on the loan documents, she needs to cancel that visit to the hair salon and be at the signing.

Don’t make unpleasant remarks
Don’t make negative remarks about anyone regardless of whether they are associated with the loan or not.

Don’t discuss politics
Stick to talking about neutral topics like traffic and weather. Politics can run people the wrong way. Freedom of speech does not apply to notaries on the job. You have more freedom of speech in Moscow than on a signing. Talking about the wrong subject matter can get you off of a signing companies list, and then you lose work.

Speak clearly
A notary who mumbles, or speaks incoherently will not be a favorite with anyone. People need you to enunciate on the phone and in person.

Don’t rush the borrowers
Unless you agree on the length of your signing ahead of time, its rude to rush the borrowers. If you are having a night with ten signings and you will be late to all of the rest of the signings, then you are in a pinch. If you legitimately have to leave at a certain time, you can mention that you have to leave at 8pm, and that they are welcome to read their borrower’s copies for the next 72 hours and cancel the loan if they are not happy with any of the terms or figures.

.

You might also like:

Compilation of posts about Notary etiquette
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September 27, 2010

Pricing formulas for mobile notary work

This is an area that all traveling notaries need to be an expert on. When a hotel in Vegas rents rooms during the slow times, they charge around $80. But, when things speed up, the same room could be $300, right? Notaries need to think like this. If someone wants you to travel 20 miles in rush hour, charge one fee. If someone wants you to travel 20 miles to do a slow signing at the end of the month when time is in short supply, charge a higher fee. If the job is on a slow day when there is no traffic, you can charge less if they don’t like your regular price for traveling notary work.

What you charge is up to you, but here are the components you should use in a pricing formula for traveling notary work.

(1) Time spent
(2) How valuable the time is when the job is assigned, i.e. end of the month, time is more valuable as there are more jobs.
(3) e-docs, extra fee
(4) Unknown company? Charge a bit more to compensate you for your risk.
(5) Miles – charge based on how far the job is and how long it will take. Windy mountain roads take longer than open freeways, and Los Angeles traffic takes longer than Oklahoma traffic.
(6) Pickup and delivery of documents. Charge for your time.
(7) Does the company cancel a lot? Charge extra.
(8) Are you desperate for work? Charge less.
(9) Three or more signers on loan? Charge more.
(10) Eight or more notarized signatures or a really long loan package? Charge more.
(11) Company owes you more than a few hundred dollars? Turn the job down until you get paid.
(12) Company has a bad reputation for not paying notaries? Decline the job.

Your exact fee for each act is up to you, but the forementioned twelve points are what you need to think about. Here is what I recommend.

Basic signing: $75-$125. Adjust based on how busy you are.
E-documents: $25-50 per double set. Adjust based on how busy you are.
Pickups: $40 extra. Could include some waiting time.
Dropoffs: $30 extra. There is less waiting dropping off.
Reverse mortgages: $125-$175. These are time consuming and long.
Piggy backs: $100-$150. These are long, but not always time consuming for traveling notaries.
Travel fee for mobile notary work: $35-$75 depending on what time it is, how far you are going, etc. Jail, hospital, and late night jobs should be billed on the higher end of the scale, while close daytime jobs should be billed on the lower end.

Please read our hospital blog for pricing information about hospital jobs.

Please share your opinions.

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