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November 28, 2019

What would make the notary profession better?

Filed under: General Articles — admin @ 5:57 am

Notaries get together on the forums and complain about the profession. Sure there is a lot to complain about, but what can be done to make the profession better? Also, if it is so bad, then why do you stay in this industry — are you stuck here?

1. Less fax backs.
Perhaps it is necessary to check people’s work, but if someone has done x amount of error-free signings, shouldn’t they be able to get away with not faxing back every page?

2. Faster pay
There is no reason to make Notaries wait 60 days to get paid. Payment should be within 30 days with no exceptions.

3. Borrowers who are more fun
Personally, I’m tired of meeting people like the Smiths, or the Jones who are just plain plain. Boring! I want fun signers like comedians, criminals, world travelers, acrobats, etc. I would pay to notarize borrowers who were actors who would be a little more fun.

4. Better blog articles
I’m doing my best people. You could write some material too and share it with the group on our blog. Why do I have to do all the work?

5. Less traffic
Sorry, that is out of my control. But, there is a guy named Scotti who can beam you up!

6. Shorter packages
How about a loan that is three pages. You would be in and out in minutes. But, in the real world that will not happen.

7. Faster printers.
How about a printer that can print 200 pages in four minutes?

8. Cheaper paper and toner.
Not in this lifetime.

9. Fun courses
If we could have live seminars with lessons taught with comedy, that would be much more fun than our blog course and online courses. But, it is too difficult to get people together in the same place at the same time, so try to deal with what you do have.

10. Better pay
But, if there were more money, there would be much more competition and 99% of you would be weeded out of the game. So, be careful what you wish for.

The end!

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October 13, 2019

Should the cost of your commission, phone, equipment factor into your prices?

Filed under: Notary Fees & Pricing — admin @ 11:27 pm

A handful of Notaries responded to an old article about doing some job with fax backs and eDocuments for $75. The question was, is it worth it? I also mentioned that in India people would cut off their left arm to have such an offer, but I got only sarcastic responses stating that they didn’t live in India.

Many Notaries wrote back that when calculating your fee, you should consider:

1. Cost of commission, licenses & memberships
2. Study time
3. Cell phone cost per month
4. Equipment costs
5. Advertising costs & the time spent generating business
6. Auto expenses
7. Printing expenses

The fact is that expenses from 1-5 are fixed expenses and have nothing to do with a particular job. Expenses 1-5, if too much, should influence your decision to stay in the business or leave altogether as those expenses do not go up or down based on whether or not you take a particular job.

The real cost is whether you could do something else with your time such as a more profitable job, billing clients, sleep, spending time on errands or with family. If $75 is your best offer, then take it whether it is “fair” or not. There is no fair in business — only relativity.

Additionally, if you lived in India, you would be working all day long for a few dollars and would not get to eat in restaurants hardly ever unless you had a swanky job. You would have bare bones conditions and people nagging you all day long. Don’t take for granted that you live in an affluent society because that can be taken away from you in the long run. Yes, sarcasm is good, but try to see what is going on in other countries and realize how good you have it compared to the 3rd world folks.

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September 6, 2019

How far do you push for payment terms?

Filed under: Notary Fees & Pricing — admin @ 10:59 pm

As a newer Notary, you tend to get pushed around by more experienced companies. They set the terms, they give you the run around, make you fax back far too many pages, cancel jobs at the last minute, and then don’t pay you. Seems like you get a raw deal. Unfortunately in this business, as a new Notary, you have to pay your dues and work for the less than wonderful companies. The question is, how soon can you start being pushy for payment terms?

Ken in NYC is very aggressive for payment terms. He makes people pay up front. He is not a bank and he does not lend money to the signing companies. He charges more than others because he is the most solid Notary in town and people know that. But, he has thousands of loans under his belt. How much experience do you need before you start setting terms? There is no set answer.

You can test your terms out and see how much work you lose. If you demand that the signing company sign a contract with you for your terms, you can see if they sign it. The terms might go over last minute cancellations, printing fees for cancelled jobs, or incomplete signings, second trips, etc. You could even fine them for paying late.

How much experience do you need to bill people up front? Or what if you reduced your fee a bit to charge up front? Would you rather get all your money up front but get less? If you wait to get paid, you will have bookkeeping expenses, lost time doing collections and not get paid part of the time, so giving 10% off seems like a reasonable arrangement for me.

Or perhaps signing companies who don’t have a reputation with you yet would be asked to pay up front. Different terms for different companies. There is another approach. If you trust a company more, few terms or no terms, but if they have a bad rep or you don’t know them then more stringent terms.

In short, there are many ways to manage your terms. It is up to you how you do it. My suggestion is not to have any terms until you get 1000 loans under your belt as well as certifications from three companies. At least that shows you are not fooling around. If you don’t know your job up to my standards in my opinion you don’t merit terms! (ooh, that was mean)

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March 12, 2019

Tips for people in Native American reservations to prosper

Filed under: General Stories — Tags: — admin @ 9:21 am

Whenever I visit Native American reservations, I notice that things are kind of slow. I am uneducated about the legal restrictions of doing business on the rez, so maybe things are harder than I think. But, here are my ideas. Basically, it is hard to make money when you are physically distant from wealth and far from a bustling economy. The reservations are normally very far from the rest of society.

Philosophy of land is cultural
BTW, one of the issues with reservations is that — since it is “free” land with no taxes or purchasing fees associated with it, the land tends to be devoid of any value. In modern society it is better to purchase land in small amounts that you intend to milk for all its worth rather than having endless hectares of worthless abandoned land. On the one hand it is not fair how our government helped itself to tribal people’s land. On the other hand it is not fair that I have to pay land tax as a person of European origin while native people get free land that is tax free. On the third hand the free land is not useful land anyway, so they are not getting much.

Traditional native people have a philosophy of land where land is something they just intrinsically own simply because they were there for a long time, while it is not a piece of property they wish to develop in any particular way. They like to let the land sit and breathe. Western people traditionally have had to pay for land or inherit it and realize that it is a commodity in short supply to be optimized as much as possible. The roots of the native philosophy evolved from the fact that land traditionally was so plentiful since the population was so sparse — and the population was sparse due to constant war, starvation, disease, etc.

So, how can Native Americans prosper while being in the middle of nowhere? The answer is easy. If you don’t know how to solve a problem, look to nature. In nature, certain species of trees, plants or animals thrive in particular environments or at particular heights or conditions. Being in the middle of nowhere puts you far from markets, but close to vast quantities of land. Since land is so prohibitively expensive in cities, having endless expanses of land is helpful for many industries. But, what are these industries?

Here are some ideas for industries that would work well for Native Americans.

1. Buffalo Farming
This is already being done by many people and is a growing trade. Many tribes, particularly in the mid-west made their living from eating buffalo meat for thousands of years, using the skin to make tee pees, etc., They used every part of the buffalo as a matter of practice and religious belief as a general rule. The issue is that traditional Native Americans hunted wild buffaloes and rarely engaged in domesticated farming which is where the cultural adjustment happens. Hopis and Navajos (the exception to the generalization) are more domesticated in their culture even though Navajos had a long nomadic history migrating down from Alaska over the last 2000 years. Incidentally, the Navajo language and culture are still similar to many Alaskan ones. These two tribes typically grow corn and have goats, sheep, and other animals that they own as opposed to letting them run wild like many other tribes. But, I digress.

Buffalo meat is one of the most lean and healthy meats you can eat. Free range or wild meat is more healthy as a rule and has better qi energy (Chinese medicine) because it wanders around more as opposed to being trapped in concentration camp conditions like other animals. Since it is a traditional animal for many tribes, they might take pride in domesticating it. Additionally, there is a growing market for this meat and big money to be made. All people have to do is learn this trade, and own some land with grass on it. Pollution from fracking, mining and oil drilling can contaminate conditions easily, and this is a huge barrier to success in this business. Knowing what to feed these beasts, how to kill them, butcher them, find buyers, and transport the proceeds are some of the skills involved. Knowing how to make a killer buffalo burger is also a good supplemental skill.

2. Farming & water resources in general
Farming is good when you have infinite land. However, land does not always have good soil or water. Mastery of water harvesting is essential to survival and this is an issue of global concern as much of the world has a water shortage. The ability to collect water and use it efficiently is wealth in the future. There are ways to collect rain water and store it. Desalination is another valuable and expensive high tech skill to have. Those who can control water will survive while others will die in decades to come. The world will also fight wars over rivers and water supplies according to my spiritual guru. You can always get good soil trucked in for a fee. Even the driest parts of Arizona get about 12 inches of rain per year. The skill is figuring out how to get the water and store it in tanks. These are skills that are attuned to living in harmony with nature which is a typical concern of traditional Native Americans which is why I recommend this skill. Farming is hard work and takes a lot of getting used to. I know nothing about it. But, maybe you will master it.

3. Solar panel manufacturing and installation
China leads the world in making solar panels. But, since this is a craft that can save the environment, it should be popular with tribal folks. Many tribes are getting very involved in solar technology such as the Lakota, and I hope this trend continues. Manufacturing involves having buildings where you can do work. It also involves a knowledge of ever changing technology and cost optimization strategy. You need to know how to sell your crafts and transport them as well. Solar manufacturing takes up lots of space, so being far away from cities works in your favor as you have tons of open space.

On a side note — I think people should lobby the government not to shut down oil pipelines (because that won’t happen for a long time) but to have more restrictions for oil pipelines such as safety measures. If there can be alarm systems when pipes are leaking or redundancy in the walls of pipes. If there could be legislation for how pipes can cross rivers that would be very critical as well. Personally, I feel that if you put a river through a pipe for half a mile where the oil pipe is going over it — if there is a leak, the leak will not go into the water. This is a great way to preserve water — our most valuable resource.

4. Marketing crafts worldwide
Native Americans are famous for having some of the best jewelry around. But, let’s expand on this skill set. First, you can sell jewelry outside of your local area to people in other states or countries. Perhaps someone in the Gui Lin region of China needs a new kachina — you’ll never know if you don’t try to tap into that market. Additionally, there are many other things people can make besides traditional jewelry. People could make sofas with traditional native designs. People could make mousepads. Incidentally, I saw Native American mousepads for $36 at a store. Not many people will pay $36, but if you can get the price down to $8, you might be able to sell some. Clothing manufacturing is another craft to consider. Furniture manufacturing is yet another good craft.

5. Modular home manufacturing.
It is much cheaper to buy a home in pieces and just put it on a foundation than to build on site. But, the pieces have to be made somewhere. Modular home manufacturing involves having lots of space and reservations typically have this. Lots of skill is involved, so try to hire good teachers so the whole tribe can benefit.

6. Plumbing, Roofing, Flooring.
Many homes in reservations are falling apart while high unemployment rates abound. If those unemployed people could get some training and learn to fix broken buildings, that would solve two problems at the same time. There might not be money to pay for the services or even the parts involved. However, as tribal people, the whole basis of a tribe is all for one, and one for all. You should be willing to help you tribal brothers and sisters without being paid much, or anything at least to some extent even in modern times. Remember — native culture is based on giving, secular modern culture is based on taking. Native culture is supposed to be communal, so don’t think about yourself. Help others, give, and make sure people get training too.

Mold is another issue, particularly in Lakota areas. A new specialty trade needs to be developed — namely mold removal specialists. Mold is dangerous and can damage your health and specifically your lungs as it is a living organism.

7. Food packaging and processing.
The diet of modern day Native Americans is not healthy. Fry bread is not indigenous to tribal people, but was brought by the Spanish. Native people treat it as their native dish, but it is very damaging to your liver and should not be consumed. Asian Indians have flat bread too, but theirs is cooked in a frying pan with a tablespoon of oil rather than a quart. The manufacturing of healthy food products could save the health of millions and provide a valuable export for many tribal communities. Here are a few ideas:

Soups – creating healthy soups with lots of vegetables, buffalo and other ingredients is a great idea.
Meat Sticks – one tribe sells meat sticks with buffalo and berries in it. Tastes great but a little expensive.
TV Dinners — healthy ones with lots of veggies and lean meats would be preferable. And don’t use microwaves as that is very bad for your health.
Chips – not the healthiest, but baked is better than fried and it is a labor intensive industry that can erase unemployment fast. Potato chips, veggie chips, tortilla chips are all options.
Jams – with all the berries that grow up north, making jams is a great and healthy idea.

8. Hospitality
Native Americans have not exploited this opportunity yet, but they should. Americans are often very interested in America’s past, and what better way to learn about it than on a resort on or near a reservation. There could be great food, story telling, dancing, art, and nature walks. But, nobody will hang around at a resort unless the food is good and unless they have clean rooms and lots of fun, so mastering the art of being great at hospitality in all ways is a trade to master.

9. Restaurants
Native Americans need to reinvent their cuisine. The American South recreated their traditional cuisine after the civil war. Everything they owned had been destroyed so they had to start all over again. Two hundred years ago native people at all types of things, but that culture has mostly been lost. In New Mexico, native food is typically lamb, fry bread, beans, and green chile. This is some of my favorite food, but you can’t just hand someone a plate of cooked ingredients — it needs to be gourmet. Mastering the art of creating and improvising on dishes and making them works of art is a skill. You might consider hiring some outside help for this. If I were creating a menu, I would have:

Zuni kabobs — meat on a stick with some green chili rubbed into it.
Hopi hummous – a popular middle eastern dish with some Southwester touches and a catchy name.
Lamb tacos – using fry bread, but hopefully cooked in less oil and a mini fry bread instead of the huge ones.
Vegetable and rabbit stew – sounds great, but add some herbs for God’s sake.

10. Rabbit farming.
The easiest animal to grow is rabbits. You will get more meat for each pound you feed them than any other species. And what more, they multiply like rabbits. This is a great farming idea. Additionally, rabbit meat might be healthy as rabbits jump around a lot. You get that jumping energy in you which according to four out of five shamans surveyed, might be a good energy to have if you are feeling sluggish.

11. Outsourcing medicine man knowledge
The traditional medicine of native people was from medicine men. This dying art is quite valuable. Western medicine preoccupies itself with drugs which are toxic and have side effects. Chinese medicine is better with acupuncture and herbs. But, what about using your mind force and tapping into shamanic energies to heal the sick. This has been in use for tens of thousands of years and I was a master of this in many past existences. Many people of European ancestry might benefit from this dying art. It is imperative that you teach your newer generation this art and share it with the whites. You might have a new source of income and get brownie points with God for all the people you help.

There is a huge growing interest in shamanism in the west. This is probably because those that used shamanism in tribal societies died and got reborn as white people (a logical but unproven conclusion.)

The other benefit of shamanism is that there are some very capable spirits in places like New Mexico who you could do healing work in conjunction with. Those spirits are happy to help, but need someone to communicate with the living. Sorry to freak you out, but I know these spirits and they are great. They cured my sciatic pain over the years and helped with other health problems. They prefer to work on me while I am driving in remote areas.

12. Summer camp
Instead of being ashamed of your heritage and trying to act all white (and many of you don’t have to try as it comes naturally) you can export your culture to children in the form of summer camp. You can teach stories, archery, make tee pees (or igloos) and have fun activities.

13. Call Center
People outsource call centers to Manila and Bombay, but there are plenty of unemployed people who speak excellent English in the five hundred or so indigenous communities who would be super call center employees. There is big business in call centers and endless work. You have to keep the prices low and the burn out rate is high, but it is a real solution to unemployment. If even a few people in your tribe can learn the trade well and can manage the others, you could get a cheap building and start your own call center. You do need to know how to market your business, and that is an art in itself. But, many companies will subcontract to you and freelancing is also popular.

14. Unrelated…
IDEA FOR A COMFORTABLE COMMUNAL LIVING SITUATION
Below is my idea for a healthy living environment for tribes.
My vision includes having a large piece of land perhaps several miles wide. The land could have buffaloes roaming around, and even wolves or other zoo animals in some areas. It is my assertion that humans are happier and healthier when they stay connected to their power animal. Some of us descend spiritually from cats, dogs, buffalo, snakes, or apes, etc. Having your living environment chock full of animals makes it a tourist attraction as well as a pleasant place to live.

There could be call centers with large windows overlooking grazing buffaloes which might be emotionally satisfying (and reduce turnover no pun intended). There could also be manufacturing going on in certain buildings of soups, solar panels, and other things. There could be very heat efficient living quarters in other areas. Most of all, transportation needs to be efficient and having everything walking distance and keeping cars on the outside of the compound seems like a wonderful idea. Although having a few slow moving electric carts or Segways seems okay.

For those in a northern climate, having independent houses seems to not make sense. You lose too much heat through the walls. It makes more sense to have buildings that are multistory and cubical and can accommodate dozens of families. That way there are less outer walls and less opportunities for heat to get out.

The most salient feature of this type of compound is to have walking tracks that go through the buffalo fields. I would call it a buffalo walk. This is a great way to stay healthy as a matter of group activity in a way where you connect to your spirit animal which for many Lakotas is the buffalo. Of course, my animal is the Bengal Tiger and they would probably eat you if you let them run around freely. But, if you had enough land you could keep a few around for good luck. Just feed them plenty of raw meat.

The ending joke of the compound idea is the father and son team that export hippie t-shirts throughout the world for obscene profits who start the day by saying, “Today is a good day to dye!”

If this industrious communal living situation proved profitable, tribes and clans would be able to buy large expanses of land and let buffalos go free just like in the 1700’s. It is possible to recreate your tribal past, but it can only happen if you can master the art of modern economics and pay tax on your land.

On a final note, whatever you do in your reservation — don’t become a mobile notary otherwise you will spend the rest of your life complaining about fax backs and not getting paid on time. And one more thing — never look a Bengal Tiger in the eye, unless it is your power animal and wants some milk.

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January 15, 2019

Notary Etiquette 104 — Confirming the Signing & At the Signing

CONFIRMING THE SIGNING & AT THE SIGNING
Return to Table of Contents for – Notary Etiquette 104

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1. Call to confirm the signing.
First introduce yourself on the confirmation call. Then go over all pertinent points. Make sure the ID proves the name on the documents and that all the signers will be there. You should also verify that there is a clean table to sign on. You should go over how long the signing should take, if there is anything going back to the document custodian and if they have used morphine or Jack Daniels within several hours of the signing. Nothing beats a sober signer or a well-organized Notary Public.

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2. Introduce yourself at the door.
It is good to mention that you are Joe the signing agent and that it is your job to facilitate the signing. Mention that they can address all of your questions to you, but that you cannot answer specific questions about their loan, but only general questions about loan documents and Notary procedure.

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3. Small talk is good.
People like a friendly Notary who can talk about small talk. But, avoid any topics that could be controversial such as gender issues, sex, guns, and how born-again Christians should have a second birth certificate for when they were born the second time.

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4. Don’t discuss guns and religion.
Unless you are notarizing the Obamas, don’t bring up Joe the plumber, or religion. But, if you are notarizing the head of the NRA then you might reconsider guns. If you ask him to shoot you an email, don’t be surprised if he asks what you want him to shoot it with! Yee-haw!!!

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5. Don’t park in the driveway.
The driveway is for the residents to park in, not you. You are their humble servant who parks on the street (sorry).

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6. Call if you’re going to be late.
If you are going to be late, call and let them know ahead of time rather than keeping people hanging.

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7. Don’t rush the borrowers.
On the other hand, if you have another appointment to go to, let them know when you have to depart. If you are under a time crunch, you can discuss their right to rescind if applicable and remind them that they have borrower copies.

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8. No drinks on the table
Drinks can spill, so unless you want your Deed of Trust drenched, keep the drinks on a chair or a separate table — no exceptions.

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9. Know when to call the Lender.
If the borrower asks questions, you need to know in advance which questions you can answer and which questions to refer to the Lender. You should have the phone numbers for Title, the lender, and any other relevant party. You can answer questions about what information is where in the documents as well as Notary questions. You should not answer questions specific to their loan.

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10. Middle initials
If the signer doesn’t want to sign with their middle initial, politely tell them that they need to sign the way their name reads on title otherwise their loan might not fund.

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11. How long to wait for return calls
If you try to reach one of the contact people for the loan such as Title, Loan Officer, Lender, etc., and they do not answer, try to give them a reasonable amount of time to respond. Twenty minutes to an hour seems reasonable.

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12. Dress for success.
People get very put off if you do not dress like a business professional. Business casual or business formal is fine. Avoid jeans and definitely don’t wear flip flops, shorts, bathing suits, heavy makeup, short skirts, or night club apparel. Signers get in trouble all the time for not dressing for success.

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13. Don’t bring your kids.
Believe it or not, some Notaries will bring their family to the signing. This is very intrusive and rude. Either keep your family at home, or in the car, but don’t bring them to the signing.

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14. Don’t complain.
Don’t tell the customers how bad certain signing companies are or who didn’t pay you. Keep your personal business personal. It makes a terrible impression if you talk about this stuff.

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15. Don’t give opinions about the loan.
The worst thing a Notary can do is to give an opinion, especially a negative opinion about a loan. You can get fired, blacklisted or even sued because of this. Some borrowers might cancel their loan because you told them they were getting ripped off.

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16. Following instructions
If you were asked to sign in blue, then sign in blue. If you were asked to start at page four, just do it, don’t explain or make excuses, just follow instructions. If you are asked to fax back page 1 to 28, don’t complain, just do it.

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17. If you make a mistake
If you make a mistake as a Notary, you might have to go back out there and fix the mistake. So, don’t keep people waiting. Go back out there and clean up after yourself.

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18. The grace period
As a Notary, you might be asked to answer emails after a job is done. There might be a problem, error, or just an inquiry. If you don’t answer your email or phone because you are on vacation or just don’t feel like it, that can cause a big problem.

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December 16, 2018

Beginner Notaries 103 — What beginners need to know

Filed under: Popular on Twitter,Technical & Legal — admin @ 12:44 pm

Return to Table of Contents – Beginner Notaries 103

As a beginner Notary, there is a lot you need to know. Many things that experienced Notaries take for granted might take you a year or two to find out. Here are some quick pointers that might be valuable.

1. Your Listing’s Performance.
Listings on 123notary for new Notaries can give you miracle performance. However, no matter how much you pay for a listing on 123notary, the listing will not perform well unless you have a good notes section, reviews, and it helps a lot if you are 123notary certified (especially for newer Notaries.)

2. Your Profile’s Notes Section
Listings that lack a good notes section typically get ignored as that is the first piece of information that companies look for when they are hiring. If your notes are blank, short, or incomplete, your incoming phone log from companies will be equally blank. People want to get a sense of who you are, your professional background, and your skills before they invest in a phone call. Additionally, notes sections with spelling or grammar mistakes will be a huge issue for title companies who will bypass you if they have any cause for concern. 123notary’s blog has an entire section on how to write a great notes section with dozens of unique articles.

3. Notary Reviews
Reviews are your ticket to success. Never mind how great you say you are, talk is cheap if you are complimenting yourself. But, what your customers, especially title companies say about you really matters to those thinking of hiring you. 123notary has many articles about how to get reviews, so I suggest becoming an expert on the topic.

4. Reading Suggestions
Notaries should ideally read Notary blogs, forums, visit the NNA & 123notary Facebook groups (but not the private groups), newsletters, courses, handbooks, and anything else that could be considered helpful. Getting Notary advice from semi-unemployed Notaries who frequent Facebook is a very poor idea. Get your official Notary advice only from your state Notary division and no other source otherwise you might be very sorry.

Smart Notaries and dumb notaries alike realize that they need to spend time reading to keep up. Smart Notaries get courses from helpful companies and improve their skill sets. Smart Notaries also read what other Notaries say about various signing companies as some signing companies are not the best bet to work for. Dumb Notaries spend their time gossiping with other disgruntled Notaries on various private Facebook groups that generally engage in a lot of complaining and bashing. These dumb Notaries are also dumb enough to get Notary advice from Notaries on these groups who don’t know what they are doing. It is a perfect example of what Jesus said about the blind leading the blind. Get your notary advice from your state notary division. If you get any notary advice from any other source, cross check it with your state. We teach general notary concepts here at 123notary, but we cannot say with any certainty of our principles apply to your state.

5. Experience Counts
Signing and especially Title companies typically do not want to hire someone with less than two years of experience unless they are confident about that person’s knowledge. If you have an escrow background or are certified by 123notary, that will help compensate for your lack of experience. Knowing your documents inside out will help as well which would be a side effect of our certification.

6. Low-Ball Signing Companies
Companies that hire newer signing agents are generally not fun to work for. They require fax backs, micromanage, pay poorly and might nag you a lot. They have to, otherwise they would not be able to hire beginners and provide a high level of accuracy to their clients. So, expect to be treated like a child. Once you get some experience under your belt, you might be able to start accumulating title company clients little by little. On our blog we publish a list of companies that will hire beginners. You should talk to every company on that list.

7. Getting Title Company Work
Migrating from signing companies to working for title companies (who usually pay more, but how much more depends on how the industry is doing) is something people do as they gain experience, knowledge and skill. However, most Notaries cannot work purely for title companies after two years. It sometimes takes many more years before all of your clients are high paying wonderful clients who you love working for. So, there will be a lot of paying your dues.

8. Notary Etiquette
Most Notaries do not have good phone answering skills, nor do they have good communication skills. Having good Notary etiquette and good business skills can help you succeed. If your business skills are not completely up to par, it might be good to read our articles about etiquette and brush up. Answering the phone stating your name is a first. Answering questions the way they were asked without rambling on and on matters too. Accepting instruction from others and not engaging in bragging or whining matters a lot as well. Good etiquette will make you popular with all parties.

9. Notary Education
All Notaries need to study up and be experts at their state’s notary laws. But, knowing how to handle situations, and knowing your documents matters just as much. Reading blogs is a good way to keep informed, but there is no substitute for taking actual classes. For newer Notaries, passing our certification test is a great way to gain credibility as well.

10. Risks and Liability
It is risky being a Notary. 15% of our long term full-time Notaries have been to court at least once generally as a witness. A few Notaries even get sued or end up in legal trouble that can cost them big bucks. It behooves you to keep good records and follow Notary law to a T. Understanding Notary law is not enough. You need to know how to explain to clients what you can and cannot do as well as explain to a judge why you did what you did in a particular situation. One lady turned down a Notarization on correct grounds, got sued and lost because she could not communicate clearly to the judge what her reason was for declining the notarization. You also need to have direct communication with all signers and make sure people are aware of what they are signing, particularly if they are elderly. The Notary does not need to understand the documents, but the signers do, otherwise you might end up in court.

11. Your Attitude
Most Notaries have the attitude that they already know it all and there is nothing more that they need to know. Those who are NNA certified think of themselves as blessings to the industry. The fact is that those who have passed NNA’s test typically get very poor grades on our test. There is always more to learn in this business. It is best to stay open, assume that you do not know everything, and accept criticism from those in hiring capacities or those who run Notary agencies (like me.) You will be more popular with all parties involved if you are open to suggestion and take guidance from those who are a lot more experienced and knowledgeable than you are.

12. Advertising on 123notary.
Companies that pay well love 123notary. However, they typically only hire from the top of the list. If you are not in the top three or top five, you will probably only hear from companies that don’t pay that well. Top spots are not always available, so what should you do? Get the best spot you can, and then try to pass our certification, write a good notes section, and keep getting reviews. That way if a better spot opens up, I will be likely to give it to you rather than someone else. I give open spots to the most qualified member downline, so while you are waiting, try to work on your merit, so that you get the promotion!

13. Marketing Plan
Do you have a marketing plan? Many Notaries just wing it. That is not advisable. We suggest having a definitive, well thought out written plan. You can discuss that plan with others too for suggestions.

14. 123notary is here to help.
Smart Notaries come to us with questions, or ask for help with their notes section. We are here as a resource and much of our help is completely free. Dumb Notaries complain that we scrutinize them to maintain our standards, but smart Notaries take advantage of our free assistance. In the long run, which type of Notary do you think gets ahead?

15. Researching Signing Companies
Not all signing companies are good bets to work for. Read about them in the various forums to get more info. Additionally, Notary Rotary has something called Signing Central where you can look up ratings for the various signing companies. 123notary has a list of signing companies with reviews.

Good luck, and I hope you enjoy this short course.

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March 12, 2018

Notary Marketing 102 — Negotiating Fees

Filed under: Loan Signing 101,Popular on Twitter — admin @ 8:23 am

Return to Notary Marketing 102 Contents

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As a Notary, knowing what you are doing, having a good advertising presence, and being reliable all matter. But, if you don’t know how to negotiate fees, you will crumble in this low-ball world. Here are some of the best negotiating tips in the industry from our top players.

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1. Let them name their price first
When bargaining, it is much better to let the other person bid first. You can always raise your ask price if they don’t offer enough. But, if they offer far too much, you would never get it if you asked first and asked too low.

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2. Start with a high ask price
If you ask for $125 or $150, you can always go down on your price, especially if the job is close or fast. You can ask how many pages, fax backs, and notarizations are in the package. If the job is quick, then give them a quick price.

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3. Never whine
If you whine about the condition of the industry or how low the fee was, people will think you are a low life. Professionals don’t whine. Professionals operate! So, if you are offered $60, ask for $85 and see what happens.

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4. Decline the low-ball offers
If you spend all day working for peanuts, then when the good jobs come, you won’t have time. Decline bad offers so you are free for good offers.

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5. Answer your phone
If you only offer when you are not in a signing and not driving or cooking or thinking, you will miss 80% of your calls. How can you negotiate a good fee if you don’t take the call in the first place?

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6. Act professional
Try to impress them without trying to impress them. Most Notaries try to do a snow job and brag about how great they are. Seasoned operators don’t do this. Smart professionals will engage you in an intelligent conversation about the job, the industry and the state of the union. Ask them questions about the job, where it is, who it is for, what type of loan it is, and about their career and industry working in title or escrow. But, whatever you do, don’t talk about your zero percent error rate and how reliable and experienced you are — nobody can verify your claims and nobody wants to hear it.

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7. Announce your name when you answer the phone.
Answer the stating your company name and personal name and never say, “Hullo?”. It sounds professional to announce yourself properly. If you have screaming kids in the background that sounds horribly unprofessional. Have a quiet place to answer the phone and if you are in a noisy place, try to go to a quieter place and apologize about the noise. Just because you don’t mind noise doesn’t mean the title company enjoys barking dog and screaming three year old.

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8. Talk about real life
Sometimes I talk to Notaries who tell the Title company that you can call me to clean up the mess after you hire one of those $50 signers. Over half my work is clean up work. That sounds real to title companies unlike all the nonsense about how experienced and knowledgeable you are which just sounds like fluff. Tell real stories about how you handled complicated situations that others might have goofed. Mention that split signing where you did some complicated manouver on the Acknowledgment certificate and how you went out to sign the wife at 3am because she could only see you at that time due to her busy schedule as a nurse. This is impressive and much better than fluff.

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9. Negotiate timing
You can offer a better rate if they get you late after rush hour. They might prefer to just offer you more and get the job booked.

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10. Double book and get a bad review
You’ll get many bad reviews from this, but double booking makes sense. People cancel jobs all the time when they hire you, so why can’t you cancel a few jobs. If you book jobs tightly, generally at least one of the clients will cancel 20% of the time — at least. So, if you book a job for $60 and someone else offers you $150, you can ditch the first job and take the other. You will probably get a bad review that will last for three years, but you will have $90 extra in your pocket. It’s a dirty technique. Not recommended, but food for thought and great blog material.

11. Negotiating on SnapDocs
You need to know how to negotiate if you use SnapDocs. The majority of Notary work (not the majority of the high paying work though) comes from SnapDocs these days. Their technology wins the game although their fees for using their system are a little exorbitant. When given an offer on Snapdocs by text, you need to turn the situation around.

Let’s say you are offered $60 for a job. Text them back saying I have signed “x” amount of loans in my career and “x” amount being the Purchase that you are assigning. I will accept the job and get it signed within three hours, but my fee is $85. Do you want a seasoned pro or a screw up? References available upon request.

There are Notaries who prosper on SnapDocs. Just not that many. And the ones who do well merit doing well with their superior notary and business skills. Negotiating fees will not get you far if you are an unskilled Notary or beginner. You are competing against 12,000 other Notaries (estimate) on SnapDocs who also don’t know anything. So negotiate only when you have a bargaining position.

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12. Stress Availability
As a Notary, there are a lot of others competing with you. If you are fast returning texts, answer your phone promptly and are available, you can get a lot more work. The other notaries are not so responsive. Let people know that you are available and can get the job done. That is a huge bargaining chip. And do so without sounding desperate.

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13. Be Willing to Talk
Many Notaries are unwilling to talk to others while in a signing. If someone calls about business, give them 90 seconds before cutting them off. You don’t know if what they are calling about could help you or hurt you. Not giving them a chance to speak their mind will be very frustrating. Many Notaries answer their phone only to tell me that they cannot talk. This is like opening your door only to slam it in someone’s face. It is better to answer and talk or don’t answer. Set a limit ahead of time. By being responsive and friendly, you will attract more business. If you think the job you are at is the only job, you are sacrificing your next job which might become a repeat client.

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You might also like:

What are mobile notary fees
http://blog.123notary.com/?p=21383

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July 3, 2017

Snapdocs’ Business Model Doesn’t Add Up

SNAPDOCS’ BUSINESS MODEL DOESN’T ADD UP

It was the best of times, and the worst of times. SnapDocs has the best technology but the worst notaries. Their business model should last as long as the careers of the accountants who gave Warren Beatty the wrong envelope. A chain of Notaries is as good as its weakest link. Just ask the crummiest McDonalds about that. So in the long run, how good can SnapDocs’ service be?

Two out of three notaries interviewed can’t stand them. And these weren’t SNAP decisions! Will SnapDocs’ ship come in, or did it never leave the docks? Hold on – I’m getting a text. Let’s see… thirty dollars for a signing a hundred miles away, with two hundred pages and 120 fax backs… no thanks! Four out of five notaries surveyed agree that one out of five notaries… is an idiot! And recommend sugarless gum for the borrowers who step in it on their way to a signing.

On the other hand (apologies to the amputees) one out of three notaries (and I was never great at fractions) really like the convenience and quantity of work they get from SnapDocs. And the signing companies love the technology and the convenience. But the love won’t last any longer than the rescission period if they don’t maintain critical mass. The question is… with such a small number of notaries who like them, can this business model last over the long haul? Another factor to consider is that out of SnapDocs’ roughly 6000 notaries, only about 800 of them have logged in in the last thirty days. SnapDocs’ technology can text dozens of nearby notaries, but if each area averages only 7 notaries that actually log in, how effective can this technology be if a critical mass of notaries aren’t cooperating with it?

We also notice SnapDocs’ web stats were down 70% in December, while 123notary was only down 25%.How long before their business model SNAPS?

Whoops, I’m getting another text. Can’t you see I’m driving??

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You might also like:

If everyone complains about Snapdocs, why do they continue to grow?
http://blog.123notary.com/?p=19034

The Uber principle at Snapdocs — new blood
http://blog.123notary.com/?p=18868

When did Notary Cafe become decaffeinated?
http://blog.123notary.com/?p=20770

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June 9, 2017

Black Notaries vs. White Notaries: Are you black or white ee-nuff?

Black Notaries vs. White Notaries: Are you black or white ee-nuff?

We got a very disrespectful comment about my rebuttal to comments on Black Notaries vs. White Notaries Comedy Edition. This was the most popular comedy post we have written in years, yet the comments were hateful. I guess Americans have nothing constructive to say about race relations. There is either an imposed silence reflecting a social restriction on freedom of speech — or, there is downright hatred — but, very little in between.

So, this commenter claimed that Chris Rock reflected black Notaries poorly because I depicted him as having bad grammer. My rebuttal to his comment on my rebuttal is — Chris Rock is far more talented than any Notary on 123notary: black or white. The post in question was not supposed to be realistic of real Notaries as real Notaries are rarely funny, and would not be good characters in a blog article unless they are brilliant or outrageous. Let satire be satire and don’t try to overanalyze it. So, to appease the aforementioned commenter, we will make an equally erudite man named Sedric Watkins who happens to be black as the star of this blog.

TOMMY: So, why did you become a Notary?

SEDRIC (Black Notary): I became a Notary to supplement my bustling Real Estate management career.

TOMMY: But, isn’t being a Notary a low paying side job?

SEDRIC: I assure you that it is as high or low paying as you make it. I set my minimum at $90 because I have other things of value to do that compete for my limited time resources. Like reading Shakespeare. Or inventing a vaccine that can cure Bill O’Reilly.

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SAM (White Notary): (ring ring) Hello?

ABC SIGNING SERVICE: Hi, this is Samantha from ABC signing service. We have a job in Compton where you will need to print out two sets of documents 300 pages each, do 65 fax backs, and notarize twelve signatures for a family of six. Can you do the job for $45?

SAM: I’d love to do the job for $45, but I’m afraid of going to Compton.

ABC SIGNING SERVICE: Figures… Hmmm. We need to find someone who isn’t afraid of going to the hood.

(ring ring)

SEDRIC: Punctilious Signing Services, this is Sedric.

ABC SIGNING SERVICE: Hi Sedric, let’s cut to the chase. And that wasn’t a dated reference to OJ. We need a Notary to go to the hood. We’ve tried twenty other Notaries, but they are all chicken. Mmm, chicken! Can you do the job?

SEDRIC: Why certainly. Ah yes, I remember the days of my impetuous youth when South Central used to be a black neighborhood.

ABC SIGNING SERVICE: Oh, it still is, where we’re sending you. The signing is for a higher up in the Crips who started a business. It’s 300 pages, 65 fax backs, and twelve signatures per person for a family of six. Can you do it for $45?

SEDRIC: Yes — $45… per signer with a $90 minimum for single document signings and $150 minimum for loan signings.

ABC SIGNING SERVICE: Hmm. So, you’re asking for $270.

SEDRIC: My time is in limited supply, and with six signers, if even one doesn’t show up, the whole signing is delayed.

ABC SIGNING SERVICE: Oh, so you’ve done this before…

SEDRIC: Of my 2500 signings, seven were for multiple signers and those were prolonged to say the least.

ABC SIGNING SERVICE: How about $150

SEDRIC: You’re paying for experience and a flawless track record.

ABC SIGNING SERVICE: You folks do have quite a record when it comes to track.

SEDRIC: How patronizing of you.

ABC SIGNING SERVICE: Thank you. Okay, $155

SEDRIC: $200 paid in advance via Paypal. I agree to stay there up to 75 minutes just in case a signer doesn’t show up or doesn’t have ID.

ABC SIGNING SERVICE: Done…

SEDRIC: (ring ring) Hello, this is Sedric from Punctilious Signing Services. I will be seeing your party today at 3pm for a signing. Please have appropriate and current identification.

CRIPS BOSS: You got it. Oh … and one more thing. Wear light blue.

SEDRIC: I’m wearing a black suit today, but I’ll wear a blue tie to show solidarity with your movement.

(In the hood — Sedric parks his car in a busy commercial area to go up to the office.)

PASSERBY: Hey man, what-chu doing in our hood dressed like that? Are you going to a funeral or something?

SEDRIC: No, I happen to be a businessman.

PASSERBY: So, what is it with this uppity lingo you’re using. Are you sure you’re even black?

SEDRIC: “Uppity” is code I don’t appreciate. I assure you that I am black. Must we speak in this dialect?

PASSERBY: You’re the one with the dialect my brother. So, what’s up with you?

SEDRIC: To put it in your vernacular, I’m a “high brow brotha!”

PASSERBY: I heard that. But, you ain’t black ee-nough.

SEDRIC: What prey tell do you mean by black ee-nuff? I’m sure that your definition comprises using incorrect grammar, being opposed to the powers that be, failing out of high school, having an addiction and being a minimum of two months behind on your alimony. You just described a white acquaintance of mine, but I digress. I pay no heed to your juvenile and grievously preposterous sense of cultural sensibilities.

PASSERBY: You got it all wrong man. I never finished junior high school, and they couldn’t find my legal address to make me pay any alimony because I don’t have one — so the joke’s on you! Basicaly what I’m saying, is that there ain’t nothing black about you. Can you dig it?

SEDRIC: My definition of blackness is based purely on genetic lineages tracing back to West Africa. my dear friend. Culture is not a well-defined science you see and therefore not a logical characteristic for racial classification.

PASSERBY: Well you seem like an Uncle Tom.

SEDRIC: Thank you. My Uncle Thomas, much like myself, drives a Ferrari, studies karate, and has a fine lady friend. Here’s a photo of my lady.

PASSERBY: Damn!!!! She got it going on!!! Honeylicious!

SEDRIC: And my mother likes her too, because in addition to being visually appealing, she is a nice person.

PASSERBY: Nice honey, but you’re a mamma’s boy.

SEDRIC: If your mamma looked like Halle Barry, you would be too. Be that as it may, I’m a very well paid mamma’s boy.

PASSERBY: Well, yo mamma’s an auntie Thomassina! A female uncle Tom!

SEDRIC: What did you say about my mamma? (kick, crash, bash, crunch, smash, chop, knock, clash.)

PASSERBY: That wasn’t karate. That was jujitsu — Okanawan style. When I said there was nothing black about you, I take that back. There is something black about you — but only one. You don’t like it when nobody says nothing about yo mamma. Can you tell me… ummm..

SEDRIC: The GPS coordinates of the nearest hospital so that you can heal the damage that I just did to you? I would, but I have an appointment to go to. Oh, and one more thing. Your Theory about Uncle Tom’s cabin has a hole in it — in the roof!!!

CRIPS BOSS: Here’s our man… We have our ID’s ready and we’re ready.

SEDRIC: I’ll be here for 75 minutes. I just hope that that statistical probabability of one of the six of you getting arrested in the next 75 minutes is low so I don’t disappoint my new client.

CRIPS BOSS: Here are our six ID’s. I’ll just lay them out on the table Vegas style — like a fan. Oh, and don’t worry, we alerted the police to your presence, so they won’t bother you.

SEDRIC: You make it so easy.

CRIPS BOSS: What happened to the side of both of your hands?

SEDRIC: I had to take care of some business on the way over here.

CRIPS BOSS: Another appointment on such short notice. I sure like the way you do business. You know something. You should join our operation.

SEDRIC: Not in this lifetime. But, call me if you need a Notary Public, Real Estate Manager, or Okinawan Jujitsu teacher.

CRIPS BOSS: I know you claim to be Okinawan… but, are you Okinawan eee-nuff?

SEDRIC: It’s not me… it’s the Jujitsu that is Okinawan… never mind…

(ring ring)

SAM (White Notary) I just got this job in Beverly Hills. They have good Chinese food here too if you can find a parking spot.

SEDRIC: Good for you. I hope you charged them enough or should I say, “ee-nuff.”

SAM: Oh, I charged them $100. I’m learning from you. But, you’ll never guess what the job is about. There’s a guy from the hood in the Beverly Hills hospital who says he got beaten up by some uppity Notary who thought he was too good for the brotha’s.

SEDRIC: Did he have a huge bruise on his upper right temple?

SAM: Why yes.

SEDRIC: Never seen him before in my life! Just out of curiosity, after you told him about the Chinese food, did he tell you that you weren’t “white ee-nuff”?

SAM: I think he only says stuff like that to you. But, after your little interlude, perhaps from now on he’ll make his flip remarks to people like me.

SEDRIC: It’s a distinct possibility.

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You might also like:

Black Notaries vs. White Notaries — the notary manual
http://blog.123notary.com/?p=19322

Black Notaries vs. White Notaries – comedy edition
http://blog.123notary.com/?p=17455

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May 23, 2017

How to negotiate signing fees like a pro!

There are several ground rules when it comes to negotiations.

1. The first offer rule
The person who makes the first offer will never get an optimal price. If you start the bidding first with a high price, you might just get declined without being given a chance. If you ask too little, you will miss out on more pay. If you let the other person make the offer, you will end up with more on average.

2. Whining ruins your image
Notaries are notorious for whining. “You only pay $70….. OHHHHHHH, why can’t you pay more?” Who needs this behavior? If you are such a great notary, you would have plenty of people offering you $125 to $150, and you would just hang up on these low-balling fools. But, if you whine like a baby, nobody will want to work with you even if you accept their pathetic offer. Most notaries are so bad, they are probably not even worth what the low-ballers offer them. Most notaries refuse to study to become fastidious professionals.

3. Take it or leave it
Sure, nobody likes fax backs, but don’t complain. You either accept the job or you don’t. If the signing has 300 pages per set of documents, don’t complain. You either say yes or no. When I do my billing, people always ask me, “What did I pay last year?”. My comment is that it doesn’t matter because last year is over, and that doesn’t effect what this year’s price will be. They want to waste my time looking something up for their emotional gratification which affects nothing. What a time waster. Don’t behave like this. If someone makes you an offer, you take it, leave it, or negotiate. If someone wants to politely negotiate with me instead of whining, they will get a lot farther. First of all I will value them more as a long term client. Second, I will know that they will behave professionally with the people who use my site — and I value that much more than how they treat me. Third, it is not a headache to deal with them. If I ask for $200, and you want to offer a polite counter offer, then go ahead. $100 would be rude because it is out of the ballpark. But, what about $150? Try it. I will probably say no, since my prices were computer generated using six inter-connected formulas. But, it doesn’t hurt to ask.

4. Getting companies to up their fee by $35 is possible
But, I know some very fancy notaries who are at the top of their game who get $50 companies to pay $85. These smooth operators get close-by jobs for $85 that are only a few minutes away. They have fast printers that print 45 pages per minute, so the double set of documents takes less than 10 minutes. They buy their toner or ink wholesale. They don’t whine — they PLAN, and they negotiate! So, in a little more than one hour, these seasoned Ninja Notaries get the call, print the documents, go to the job, get it signed, and get back home, and send the invoice. After expenses they probably made almost $70 per hour. Not bad! So, how do they do it?

5. How to impress the client
A seasoned notary will explain calmly how they are famous for doing clean-up jobs after notaries who didn’t know what they were doing ruined a loan. Why not start with a pro and get it done right the first time? How much did you say you offered again? $60? I understand that you are on a tight budget, but my minimum is $100. I can help you out for $85 today though, since I have a little more extra time than I normally do. Wouldn’t it be worth it to you to hire someone who has signed 4000 loans, and who is meticulous? I have state of the art machinery such as an HP 250,000 printer with quadruple trays, and I can explain all of the documents. Would you like to drill me and ask me a sampling of your hardest loan signing questions to see if I am up to your highest standards?

6. Ask them to ask you their toughest question
Most signing companies don’t ask notaries questions. They should. If you ask notaries questions, 90% fall on their face because they don’t have a clue what they are doing. So, if you do know what you are doing, tell the signing company to shop around, but to ask each of the notaries they talk to how they would explain the APR to a non-borrowing spouse. If you don’t get a good answer after 45 minutes, then call me back! No notary with fewer than 5000 signings can do a graceful job of answering this question even though it is ridiculously simple. It requires study, and most notaries are opposed to that idea!

7. Don’t say anything that sounds phony
Please notice that all of the points I made sound real. None of this, “I’m professional and accurate and do error-free signings.” That sounds phony. Make real selling points because you are selling yourself to people who have been in this business for years and have dealt with thousands of notaries — most of them bad ones at that. Figure out what to say that proves that you are the logical choice to hire, even at an inflated rate. After all, the extra pay translates into less aggravation after the fact. How much aggravation and potential re-drawing fees is the $20 savings worth to you anyway, you tell me?

8. Having a pricing formula sounds impressive
If you don’t like to negotiate, but like to use pricing formulas, that will make you look good. People who understand distances, time involved and other expenses are true professionals who know their business inside out. You might not always get the highest possible fee with formulas, but you will get respect and repeat business.

9. Negotiation points summarized:
I do clean-ups for other notaries who make mistakes; 5000 loans signed; ask me your hardest loan signing question and then ask the other notaries who you are calling; I have an HP (name) printer that prints 45 pages per minute. I have a mobile office — beat that. I’m ready now — let’s do this! All work guaranteed or your money back!

A comprehensive guide to Notary pricing
http://blog.123notary.com/?p=16504

Can you negotiate prices with SnapDocs?
http://blog.123notary.com/?p=16236

Negotiating with aggressive callers
http://blog.123notary.com/?p=16278

Notary Marketing 102 – Negotiating Fees (a thorough guide)
http://blog.123notary.com/?p=19784

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