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November 1, 2016

Can you charge a 2nd trip fee?

Filed under: Notary Fees & Pricing — Tags: , — admin @ 11:29 pm

Technically, Notaries can charge a 2nd trip fee. You get paid for what you do, right? But, signing companies are not always willing to pay for this. If the Notary made an error, the Notary should go back for free. But, if the Title company or Lender made a mistake, they will expect you to go back out and then often try not to pay you.

You need to keep accurate records of who paid for what job and with what check number. Signing companies send lots of checks out, but the record keeping system is based on the check number. They’ll try to sleeze out of paying you by referencing a check number.

Paypal is a nice way to pay for things because the records are queriable and you can mention what job or jobs you are paying for. That way, after the fact, you can quickly verify that you in fact were paid.

Another question is — should you stand your ground to collect that 2nd trip fee? If you have a good client, do they deserve a favor from time to time? Or are your fees by the book with no special gestures? If they need a second trip from time to time and they are a good company, then I might do it. But, if they are always late paying you and taking liberties, then perhaps not. You have to calculate this on your own. But, a good client is worth gold, so try to be nice to them in their hour of need.

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Many Notaries who wouldn’t leave the house for <$125 are working for peanuts http://blog.123notary.com/?p=14953

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September 19, 2016

Do you negotiate fees correctly over the phone?

Most Notaries study from loan signing classes, but never study the art of negotiation. Negotiating is not hard, but it is an art. Turks, Persians and Indians seem to excel at this while Americans haven’t a clue. In negotiating Notary fees, the secret is to make sure the other person makes an offer first. If you offer first, it might be too low in which case you’ll lose money. Or it might be too high in which case they’ll think you are too expensive and might not want to bargain. If they offer first, you can raise the price by $15 or $20 and still be in their ballpark or just agree if they are being reasonable.

On the other hand, if you want a reputation of charging fair fees for solid work, you can have a pricing formula based on time spent or even have fixed fees, or mileage fees. If you charge $110 per signing, that seems reasonable. They can always bargain you down to $85, and if it’s not too far, you might say yes and make some fast money.

I remember talking to a sub teacher who made $90 per day. Making $85 in two hours including driving and printing is better than $90 in a day. So, you are making more than teachers who are supposed to be the pillars of education in society today.

The other thing to remember is that you have to get your facts and terms straight before you quote a realistic price. If you don’t know how many pages, fax backs, signers, and notarizations there are, you might not give a true price. If you don’t know if the company is fibbing about the # of pages you’re in trouble too. If you don’t know if you get paid if the loan doesn’t fund, you’re in trouble too. Terms are as important as price or anything else. You can negotiate a $500 price, but if the loan doesn’t fund, you might get zilch.

So, put all the cards on the table before you quote your rate. You can quote first, or wait for them to make an offer. Additionally, most Notaries prefer phone offers to emails or texts because they can bargain more easily. You can bargain in any medium. Just state your rate and state your terms by text, email or phone. It is the same — just more delays in feedback.

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July 16, 2016

The “Met My Fee” list of signing companies

We have never published a list of companies like this before! These signing companies were reported to have met Notary’s fees. I cannot say if they offer big bucks, but at least they are not low-balling (for now.) Notaries keep saying, “They met my fee!” However, read the reviews, because some of these companies have mixed reviews!

American Signing Connection, LLC
“I’ve done a couple of jobs for them recently and they have paid me in 30 days.”
http://www.123notary.com/forum/topic.asp?TOPIC_ID=2397

Amerisign
“Amerisign in Murrieta, CA paid me in 14 days. Met my fee $xxx, no hand holding”
http://www.123notary.com/forum/topic.asp?TOPIC_ID=5582

Catalina Structured Funding
“They paid my asking fee of $100, and I received payment five days later!”
http://www.123notary.com/forum/topic.asp?TOPIC_ID=7081

Concierge Notary
“I just did my first job for Concierge. I must admit they were a pleasure to work for and payment was received within a week.”
http://www.123notary.com/forum/topic.asp?TOPIC_ID=5752

Equity National Title & Closing Services
“I did my first closing for them and enjoyed the experience.”
http://www.123notary.com/forum/topic.asp?TOPIC_ID=3598

Express Notary Services
“I have done three signings for them this year, all paid better than agreed, before 30 days.” — 007 Notary
http://www.123notary.com/forum/topic.asp?TOPIC_ID=3379

Horizon Closings
“I have worked with them for years. Never had one issue.”
http://www.123notary.com/forum/topic.asp?TOPIC_ID=6749

Nationwide Debt Direct“I did 3 signings for them last year. They met my fee request and paid within about 30 days.”
http://www.123notary.com/forum/topic.asp?TOPIC_ID=6682

Nationwide Signing Services, LLC
“I have worked with Nationwide Signing Service for 4 years. I have found them to be exceptional in all areas, and a pleasure to work with. Never an issue with scheduling, payment or support, and the people wonderful. It’s all good.”
http://www.123notary.com/forum/topic.asp?TOPIC_ID=5124

Notary Direct
“Just accepted a signing from them. They met my 100$ edoc fee, and the location is only a couple of miles from my home. ”
http://www.123notary.com/forum/topic.asp?TOPIC_ID=7145

Northstar Notary
“If just half of the Signing Companies out there were as good as NorthStar, we would all be better off .”
http://www.123notary.com/forum/topic.asp?TOPIC_ID=5079

Silk Abstract
“Silk Abstract is very easy to work with and pays promptly.”
http://www.123notary.com/forum/topic.asp?TOPIC_ID=3021

Solution Star
“I got a call yesterday to schedule a closing for today at 11am. They met my fee and all was well.”
http://www.123notary.com/forum/topic.asp?TOPIC_ID=5978

Universal Notary, Inc.
“I did a signing for them on April 6, 2015 and was paid today, April 24, 2015. They were easy to work with and the docs were sent on time.”
http://www.123notary.com/forum/topic.asp?TOPIC_ID=5188

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November 16, 2015

Should travel fees be flat?

Should anything be flat in the world of pricing?

Any notary who has a flat travel fee doesn’t understand that their time is not for free. Sure it is easier to have a flat notary travel fee, but what if a job is scheduled during rush hour, or is far away? You’ll spend all day long for a small travel fee. Keep in mind that most notaries on 123notary are loan signing agents and don’t do non-loan mobile notary work. However, if you want to do regular mobile notary work, there is cash to be made. No waiting for companies to send you checks, no invoicing, no fax backs, and no excuses!

It is easier when you have a flat travel fee for the first 20 miles, or some type of a radius. You could shorten the distance during rush hour to be more fair to yourself if you like. Or just keep it simple. I used to charge $35 travel fee and people would pay it. I learned that others would charge $50 and get it. Customers were desperate and would pay anything if you would just get there and do the job right away.

But, for longer commutes, many notaries don’t have a formula. Some have a mileage rate they stick to. Others just don’t have a plan. Mileage rates are good for highway driving, but not for in-town jobs. 30 miles in an urban area can easily take over an hour and wear down your brakes, while 50 miles on the highway can go by quickly.

In my opinion it’s easier to charge based on estimated time. Your formula will be complicated if you have separate rates based on how many miles, and then compensate if they are in a metro or on the highway, and then another adjustment if it is during rush hour. It is easier to say that the driving will take 75 minutes total for the round trip and that you will charge $50 for that. Your rates are up to you, but this is my suggestion.

Charge a fixed fee for the first 45 minutes of travel for your round trip.
Then charge extra for every additional estimated minute.
If you estimate wrong, then as my mechanic friends say, “eat it” meaning take the loss gracefully.

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November 3, 2015

When to ask for ID over the phone & fees at the door

Many Notaries just don’t learn to be business-like. You have to get burned a dozen or more times to snap out of it. If you do notarizations at a hospital or for the elderly, they rarely have a current ID. If they do, then they can’t find it. In general, when you do notarizations, you need to verify that the signer has ID. Unfortunately, if you do hospital jobs, the daughter will insist that mom has her ID. When you ask for them to read the ID number to you over the phone they quickly discover that they have no IDea where the ID is. Hmmm. Have them call you back with the serial number and most important — the expiration date. If the expiration date is from 1964 you will not be able to notarize — sorry!

Then, there are the hospital visits that end prematurely because the signer was just drugged by the nurse. It is not legal to notarize someone who doesn’t know which end is up. So, if you notarize for folks in hospitals, tell them that you will cancel the notarization if the signer is drugged or not able to communicate in an intelligent way (or hold a pen.) However, the party involved might not want to pay you after your 45 minute drive since you “didn’t do anything!” But, I drove here you exclaim!

Get your travel fees at the door. Explain when you book the appointment for a hospital, office or jail that you need your travel fee at the door and waiting time. People in Law Offices are never ready on time. They will hold you hostage for two hours without a second thought. They value their own time and not anyone else’s. In fact , their entire business model is based on making everyone else wait for them. So, make them pay for your time.

$40 to $80 travel fee at the door in cash. Sorry, but nine states have restrictions on travel fees which is not constitutional.
Jail and hospital jobs take longer by definition and should have a higher travel fee. Office and home visits are normally fast unless you are dealing with Attorneys who make you wait.
$20 waiting time the minute twenty minutes elapse, and every twenty minutes after before the signatures and ID’s are ready.
$? per signature depending on what your state allows.

So, you walk in the door. Before you see the signer, or any hospital rooms or jail cells you get your $40. Don’t pass go, don’t collect $200, rather, collect your $40 before you even go in the building. Then, you proceed to wherever you are lead. In a jail, you might have to fill out forms and wait in the waiting room. In a hospital you go up to the room and then there will be a twenty minute conversation about, “How are you feeling, and do you think you are up to sitting up?” The conversation always lasts for at least ten minutes before the topic of the Notary being there and please sit up and sign something starts. The Notary’s time is taken for granted at 90% of hospital Notary jobs which is why you charge a waiting fee. At $1 per minute people will either not hire you, or treat your time (and possibly you) with respect.

In the event that your prison inmate has been transferred, escaped, or is in lock down, you will be happy you got your $40 travel fee. For jails, I recommend charging $80 to $120 travel fee. You might get stood up, and there is a lot that can go wrong. Please read our blog’s other articles on jail signings to be a pro at dealing with cons!

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February 2, 2015

Trip + Notary fee = Payment

Filed under: Ken Edelstein,NSA Pricing, Fees & Income — Tags: , , — admin @ 3:05 am

I have never, repeat never; had a dispute over my notary fees. The key is to make sure in each assignment that the notary fee is fully disclosed when agreeing to perform the service. I write this looking at a check, handed to me for not doing any notarizations. But, that is near the end of my story. Time to back up and present what happened in chronological order.

The caller is an admin assist for a company in midtown needing a notary. Caller does not know the details of what is required, just that a notary is needed. They might need one notarization or several hundred. I quote a fee of $xx for “the trip”, plus the NY State fee of $2 per signature notarized. If five people sign, and there is one notary statement naming them all; to my way of thinking I have done five notarizations with my single signature. I do have to ID check and oath all five of them. For that reason I always use the term “per signature notarized” in any fee agreement. We agree, I leave for the assignment.

Arriving ten minutes early, the receptionist tells me that the work has been already done. They had apparently scheduled a few of us; and to them “the notary race” was on! The ever-present smile behind the counter says “sorry to have troubled you”, “we have no need for your services”. I explained that the issue is not having troubled me, but that I require my fee. The office manager is called. In a calm, polite voice and manner I explain how I perceive the situation. Your admin assist made a verbal contract with me. I was required to arrive prior to a specific time, which I did; for a specific fee of $xx. It was further agreed that I would receive $2 per signature notarized. There was a clear distinction between the trip and notary fees. To earn the trip fee I had to be on time. I was on time.

The office manager initially leaned towards a “you did nothing” rejection. I noticed some signs on the wall. It was time to fire some “big guns”. I repeated there was a fee due, and if not paid I would complain to the Division of Licensing Service, and the Consumer Protection Bureau of NYC. I could tell the office manager did not want that. Two straws broke the last vestiges of resistance. I noticed you have an A+ Better Business Bureau certification. It is my intent to send a very detailed complaint to the BBB as well. Lastly, I intend to file a lawsuit against the President of your firm in Small Claims court. It will include my fee, court costs, and other expenses. We are both aware you will require an attorney to represent your corporation; I on the other hand am retired and have lots of free time to spend in a courtroom.

“Mr. Edelstein, please have a seat, it will only take five minutes to cut you a check”. The check was for the $xx trip fee and in the memo section said “transportation reimbursement”. Did I over react? I don’t think so. We had a very clearly defined two part verbal contract. The fact that, for whatever reason, they had no work for me; ONLY negates paying me the $2 per. Filing complaints and initiating lawsuits might seem extreme, but not to me. It took me a full hour in dense NYC midtown traffic to get to their office. Write it off for “good will” and hope they call me next time? Not realistic considering their tactic of playing “multiple notary race”. Actually, I would have also posted the exact truth on social media, Yelp, etc. If in your heart you feel they don’t have a “shred of a valid point” on their side; do what it takes to receive your rightful pay.

Tweets:
“But, you did nothing” the client replied after the notary wanted a travel fee for a cancelled job.

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August 2, 2014

Signing Services take a portion of the notary fee

It is a well known fact that signing services take a portion of the notary fee. Some take most of it, while others only take a fraction. It is very bizarre how so many companies work on such different margins. I remember when I was in the game back in 2004. One company charged $250 and paid $75. Another company did business based on volume and charged $90, but paid only $50. This was in the days before e-documents were popular. Once in a while you can read the HUD and find that a company is charging a whopping $400 for signing fees. They might claim that part of that is for Attorney or processing fees, but I don’t buy that.

One borrower saw some outrageous notary fee on the HUD, and asked the notary how much he got from it. The notary replied that he got enough to get something on the value menu at McDonalds. The borrower didn’t like that crack much.

Notaries feel that it is not fair that they get such a small percentage of the fee. In business, there is no “fair.” You take it or leave it. If you are taking it, then that is your non-verbal way of saying that is the best you can do, and it is therefor fair. Take it or leave it. To be able to leave it, you need to have a steady stream of better offers.

Notaries always complain about bad offers. But, it is like a girl at a dance hall. If she gets 19 bad offers, but 1 good one, the good one is all she needs. On the other hand, if another girl got three bad offers and complains about them, the problem is not the bad offers, but the lack of good offers.

If you are not an experienced notary with excellent skills, you don’t merit high pay! Become an expert, pay your dues, master the art of communication, and then you might get better offers. Only 2% of the notaries on 123notary are top notch, and they are getting most of the good offers!

Tweets:
(1) It is bizarre to see how signing companies work on such varied margins ranging from modest to highway robbery!
(2) Notaries feel that it is not fair that they get such a small percentage of the notary fee on the HUD

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May 1, 2013

We should be setting the fees, not the other way around!

Filed under: Carmen Towles,Popular Overall — Tags: , — admin @ 9:00 am

I was reading on linked-in a thread that was started about a notary wanting to increase her signing agent fees based on gas prices. It was nothing outrageous just a simple $10.00 increase due to the rising fuel costs. This is not unreasonable, or is it?

Unfortunately today, in addition to fuel it seems everything that we use in our profession is rising, from paper, ink, etc., but the signing fees from many signing services are getting lower and lower. And I couldn’t help wonder how this increase or any increase for that matter is going to play out for those of you that choose to raise prices out of shear necessity. I remember back in our heyday when loan signing requests were at there all time high that I personally went to two of my major signing companies and requested ever so humbly that I needed a small fee increase. The response was that although they loved me and my work it was impossible for them to do this. My response was (in a nice but firm tone) that I felt that this was not an unreasonable request and I believed that they could very well increase the travel portion of my notary fee but just did not want to due to to the fact they didn’t want to share the fees any more than they have to. And although I didn’t say it I was thinking that it is was nothing but GREED that was the deciding factor and motivation for them to deny my request. It was at that time I stopped working for signing services at all. And I have never looked back.

So, now unbelievably so, it is 2012 and nothing has changed. From what all of you tell me (and from what I see with my own eyes) things are worse than ever in the fee department. Not to mention they have tacked on more duties that are now required of us, more pages to print, etc. For me it is just so outrageous that we are still allowing these companies to dictate what they will pay us. In my opinion, it should be the other way around. I don’t go in to my doctors office and tell him what I am going to pay for his services. He would definitely think I was nuts and most likely kick my you know what right out of his office. But what is even clearer is that I CAN’T go into anybody’s office requesting services and tell them what I am going to pay them. This is ludicrous. The signing services should take a percentage (lets say 30%) and that it is. After all we DO the bulk of the work. But sadly when working for most signing services we make the least amount of money. How did this come to be and how did it become acceptable to all of us?? When did it become okay for them to set our fees for us? Hell, did anybody ask you if this was ok?… I am positive nobody asked me!

I mean I have never heard of any industry that if independent allows OTHERS to dictate the fee for someones else service. If I have several notaries when calling around marketing or when they get a call requesting service, asking “How much do you pay?? Are you serious? This is UNACCEPTABLE to me! Why are WE asking how much THEY pay!?! We should be getting the details of what will be required and then offering up a price that is inline with the service that we are going to provide. Certainly not the other way around! This needs to stop! And it can stop with each of us doing our part. Stop asking and start telling!

Now, occasionally I read the boards and there will be a thread about price fixing… this is NOT what I am talking about. I mean are the appraisers, plumbers, doctors, private attorneys, etc price fixing when they keep their prices within a ball park of each other?? Certainly, not. It is about getting what you are worth! PERIOD. Until we start sticking together soon and I mean very soon; you WILL be working for free! (we damn near are now) And now, before anybody says it, I realize that they are more often than not the liaison between us and the title/escrow companies but if we all stick together and refuse these low ball fees, our fees WILL come up. And on a side note, if you ask me, it seems that the signing companies are the ones that are guilty of price fixing!!

I’d love to hear some of your feedback on this issue!

Until next time! Be Safe!

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July 17, 2012

Fees at the door MISUNDERSTOOD on Facebook

Fees at the door MISUNDERSTOOD on facebook 

Tisk tisk: notaries on Facebook.  You mostly misunderstood my discussion question about getting fees at the door for signings to prevent beneficial interest. this discussion took place in Jan 2012. I was NOT talking about loan signings.  At Loan signings they pay you three or four months AFTER the signing if you are lucky, not in cash at the signing. It is very obvious that I was talking about doing a traveling notary job for an individual person.  The problem is that most of you depend solely on loan signings for your living when there are many jobs for individuals which you either don’t know how to handle or reject because you are not familiar with it.
 

A typical botched jail notary job
Let’s say you drive 45 minutes to a jail to meet the girlfriend of a criminal.  You meet her in the parking lot or in the front door of the jail.  Let’s say you don’t collect your travel fee of $50 at the door.  Let’s say that hypothetically you walk to the guard, fill out the forms, but lo and behold, the prisoner has been moved to another jail 90 miles away.  Then you say, may I have my travel fee please.  The girlfriend says, “BUT YOU DIDN’T DO ANYTHING”.  And then you say, “Sure I did, I drove 45 minutes, talked to you on the phone, walked in here, and now I have to drive 45 minutes back home, and also go to the gas station which takes more time and money.  Pay up!!!  You will get stiffed, because they will feel that they do not owe you if you didn’t quote unquote DO ANYTHING. 
 

Yet another hospital notary job
Let’s say you drive an hour to a hospital at 3am to accommodate some desperate people.  You don’t get your travel fee at the door in cash like I recommend.  You go upstairs with the signer’s son in law only to find that the signer is on morphene, fast asleep, and in no position to sign anything or even sit up.  You ask for your travel fee for your 2 hour round trip, and the son in law says, “Sorry, but I’ll pay you when you come back next time, I didn’t realize that the nurse drugged Shelly’s dad”.  You just got stiffed again.
 
This isn’t rocket science. If you work with the public, they will leave you high and dry if you don’t protect yourself.
 
3rd example… beneficial interest
Lets say you go to a notary job.  You do NOT collect travel fees up front. Let’s say that the signer’s name on their ID doesn’t match the name on the document enough for you to legally or ethically notarize them.  They say, “Oh come on — you are being unreasonable”.  They say they won’t pay you a penny unless you notarize the signer. They have you by the balls because you didn’t think ahead.  If you have the travel fee up front, then you are in control and will not be persuaded under duress to break the law so you can get your lousy fee!
 
Last example:  The law office.
You are called into a law office 10 minutes away. You are instructed to show up at 1pm for a signing. Your trip fee is $30 and your waiting time fee is $20 per half hour with the first ten minutes complementary.  Let’s say that you never collected your $30.  The attorney says they won’t be ready for another 10 minutes.  But, 10 becomes 20, and 20 becomes an hour, and then finally after 90 minutes, you finally do the signing, and then they pay you, but they won’t pay for the waiting time.  If you had gotten your $30 at the door, you could threaten to leave if they don’t pay the wait time up front for each 30 minute increment.  If you don’t have the trip fee, you have no leverage. This has happened half a dozen times to me in my notary career!

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January 9, 2011

The Big Bang Theory: Feeling in control Notarizing

Filed under: Sit-Coms — Tags: — admin @ 11:16 am

RAJ: You know. That entire notary experience was exhilerating.

LEON: I could go either way on that one.

PENNY: I liked it.

SHELDON: I don’t care how it makes me feel. But, can it make us sexy?

LEON: I guess it could. I would feel more in “control” if I could manipulate an inked seal type object with ease.

RAJ: Yes, that is the height of manliness. I agree. We should do this.

SHELDON: Do what?

RAJ: We should take notary lessons. I’m so awkward. We all are. But, who will teach us?

SHELDON: I know… Dora. Have you ever met Dora?

RAJ: I can’t remember

SHELDON: If you can’t remember, you’ve never met Dora. If you meet her once, you’ll never forget.

(Dora comes to teach them about notarization. She is tall, smooth, sexy, and has long flowing hair and very high heels)

RAJ: Hi D.d.d.d.dora!

DORA: Hi, what was your name again?

RAJ: You can call me Roger… or Raj, whiever you can pronounce. Not that you couldn’t pronounce either one, but if you prefer one over the other, you know you can…

DORA: I get the picture. I’ll stick to Raj. It has a sort of a ring to it.

SHELDON: Hi, Dora. We were wondering if becoming notaries, or learning about it would make us smoother around women? As you can see, we are a little bit awkward.

DORA: It couldn’t hurt. Personally, I feel that getting out of this cramped lab, and mingling with the world around you might be a better idea. But, as you wish.

LEON: So, what do we do first? Do you ID us?

DORA: Yes, but I was more interested in showing you how to use my stamp. That’s illegal of course, but not if we cross out the impression afterwards.

SHELDON: Oh, I’m very good at crossing things out. I made a career of that in high school.

DORA: Okay, now grab that seal like you mean it.

LEON: Uh, okay.

DORA: Now press down with it…. no.. not that hard. Do it with confidence. Just the right amount of pressure. Oh my God that looks Terr…iffic! It’s okay to smudge. It doesn’t detract from the meaning of the stamp (pause) so, long as the county recorder never sees it. Now, give me your thumb Sheldon.

SHELDON: What are you going to do with my thumb?

DORA: You’ll see. That’s good. Your thumb isn’t shaking like I thought it would (Sheldon’s entire body is shaking)

SHELDON: Will you give it back when you are done?

DORA: I’m going to ink you up

SHELDON: Oh, that sounds exciting. Ouch. What was that for?

DORA: I just affixed your thumb’s impression to a journal entry.

SHELDON: Oh. Very interesting. You can compare that to police records. Detectives do that a lot.

DORA: Somehow I don’t think that the police will have any records on you. Just a hunch.

LEON: You don’t know him too well. He has a record.

DORA: For unpaid parking tickets or something more serious like a broken tail-light

LEON: Should I tell her about the time that you failed to report a stolen electron?

DORA: Stolen electrons? Wow, you guys are regular felons! Now Leon, come over here, and we are going to fill out this Jurat wording.

LEON: Here.

DORA: No, a little closer… Now, what’s today’s date?

LEON: A date?

DORA: Today’s date.

LEON: January

DORA: It’s Feburary. Where have you been for the last week.

LEON: In this lab, honestly.

DORA: Okay, look on your i-phone.

LEON: (bashfully takes i-phone out of his pocket) It’s February 13th

DORA: You just put that date, right in here.

(30 minutes later)

DORA: I don’t think this notary stuff is going to make you smoother with women. But, I know a good therapist named Venus. Maybe she can help you.

SHELDON: With a name like Venus, how can we go wrong? How did you know we like people named after astronomical objects?

DORA: Just a hunch! See you guys!

.

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