I recently visited Snapdocs to see how good their Notaries are. I called a dozen or so to sort of dip my toe in the water so to speak. Here are some quick facts based on my experience:
1. Snapdocs mostly brand new Notaries. New Notaries are often very enthusiastic and excited about learning.
2. The # of signings listed on Snapdocs is not an accurate number. It reflects how many loans were signed through their affiliation with Snapdocs and not in total.
3. Many of the numbers I called on Snapdocs were disconnected
4. Many of the Notaries on Snapdocs do not answer their phone.
5. Most of the Notaries on Snapdocs are not listed on other Notary directories which is refreshing.
6. Information on profiles on Snapdocs is very limited
7. Snapdocs has a very good document downloading system and we’ve heard they have a good loan assignment dispatch system as well.
8. Snapdocs is very popular and has thousands of Notaries on their site which is unusual for such a new notary directory (except for the new directories that copied all of our listings and then went out of business.)
I don’t know if I would recommend for or against Snapdocs, but they are the only Notary directory that has caught on since 123notary became popular in 2002 — and that is exciting! Let’s see where their newly found success takes them.
You might also like:
More on Snapdocs, the Uber of the Notary industry
http://blog.123notary.com/?p=16236
Has anyone used Snapdocs?
http://blog.123notary.com/?p=15831
State of the Notary Industry Union Address
http://blog.123notary.com/?p=16244
October Signing Company Gossip
http://blog.123notary.com/?p=15327
I have been receiving snapdocs for about 3 months or so. Actually I find it convenient, but have to go into it to find the zip code area. I can select if I want it or not, and also negotiate. It saves me time and can do this anywhere.
Comment by Jacqui Cowles — February 15, 2016 @ 9:19 pm
I’m located in the West LA area and SnapDocs is being used to ‘uber-ize’ the industry. The signing opportunities are sent as a mass text message to hundreds of notaries simultaneously and offer the lowest fess in the industry (average offering for full package signing is only $75). Even if you’re interested in accepting such a lowball offer, you probably won’t get it since it’s a speed contest to who happens to hit the right buttons on the smartphone the fastest. Typically if you haven’t responded within 3 seconds, it’s too late. Most of the signings involve several hours of driving in peak LA traffic conditions with no additional compensation. Since the signing services know that they are in control with this cattle-call process, they make no effort to limit the mass texting to at least notaries who are close to the signing location.
That’s why for me, it’s basically game over for this industry for me once the few remaining sources I have move to SnapDocs.
Comment by BobH — February 15, 2016 @ 9:22 pm
So True, But I use them more for there technology of there EXL spread sheet it’s great to keep my records for taxes.
And it’s FREE that’s the word. free.
Comment by James — February 15, 2016 @ 9:37 pm
Good to know – I won’t work with lottery sites, at the very least, it’s offensive and as BobH says you have to be a first responder to get any work under that system. Though Bob if you think $75 is low – Servicelink typic.ally offers $60 with a fax back! The best bet still remains with aligning yourself with individual Signing Companies
Comment by William Ponsot — February 15, 2016 @ 10:12 pm
I disagree, I have done more than 120 assignments with them and you do have to be fast on the draw. The fees are competitive and they pay in less than 30 days. Pretty nice, in my opinion
Comment by Russ Nichols — February 15, 2016 @ 11:11 pm
While SnapDocs does send out mass texts for notaries, I get a lot of calls from them as well. DocPros is using them as their source in many cases for document retrieval and upload. Neither myself, or my husband, have had any difficulties with SnapDocs and do quite a bit of business with them. We live in central New Mexico and most of our signings are out of area. As I am willing to travel all over the state, I get a lot of business and they don’t balk at my fees.
Comment by DianneL — February 15, 2016 @ 11:16 pm
Im not a new notary but have been called by snap docs and have done at least 5 or more closings for them. Ive had no issues with this company.
Comment by Joan — February 15, 2016 @ 11:46 pm
Russ, what area are you located in? In LA, Coast2Coast Signings (renamed from Socal Signings, a notorious low and slow-paying signing service) dominates the SnapDocs cattle call (about 75%) and they only offer $75 on full (and beyond) packages and they typically take 6-8 weeks to pay. Considering that they usually receive their funds from Escrow within 10 days of the signing, having to wait 6-8 weeks to get paid is somewhat excessive, especially with such low pay.
Comment by BobH — February 16, 2016 @ 6:28 am
I don’t agree. I love snap docs. I work the DC Metro area and they keep me busy. If I don’t like a fee I just simply hit the button that says fee is to low. Sometimes I get the assignment and other times I do not. Also, most of the vendors have their favorites in the area. You may have new notaries jumping on but they soon get on the “do not use” list. Also, I have never had a vendor from the site not pay me. The document delivery and upload system keeps you in compliance with CFPB and ALTA Best practices.
Bottom line, this is the future for this industry. If you want to work you will have to get on board or get left behind.
Comment by LaTonja Al-Hedaithy — February 17, 2016 @ 4:02 am
I get a lot of requests for signings via SnapDocs but I haven’t received any assignments. Most offer very low pay and distant closings. When I turn it down for low pay( $65 to $75 for full packages) I don’t hear from them. Someone else probably takes them. I won’t drive 70 miles one way and print two 100 page documents for those fees. I won’t make any money doing that.
Comment by SharonH — March 4, 2016 @ 12:30 pm
I agree with the comments posted. The cattle call process is a pain and their fees are all over the board. However they are a good filler when time are lean. When I’m busy I rarely answer the post.
Comment by Jim Williford — March 4, 2016 @ 12:35 pm
The fees from Snapdocs are always low! I turn down more than I accept because of that. The ones I accept are from companies with whom I have a good long relationship and the fees are adjusted to my regular amount.
Comment by Ellen Welsh — March 4, 2016 @ 12:48 pm
I agree they are a cattle signing service. The fee is too low for the amount of loan documents that come through. Their packages are usually huge. No one should be accepting any signings for under $100.00. This whole industry has become a cattle race for who is the cheapest. With gas prices sky high, and all our fees for licensing and things that we have to pay out of our own pocket not to mention Health Care Insurance, it is sad that notaries are taking these cheap closings on and allowing the industry to become a cattle industry. I remember the day when $150.00 was not an issue to pay for a signing. The title companies are still charging the same if not more on their closing fees. I don’t even bother with Snap Docs.
Comment by ChrisM — March 4, 2016 @ 12:56 pm
I use Snapdocs dashboard as a management tool for all my assignments & appointments. It synchs to my Google calendar, which is great. I have received assignments from services, Mtge companies & title agents who accesses their notary directory. However, I have never received a direct assignment from Snapdocs. I wonder if I am not configured to receive direct assignments. Any help is appreciated.
Comment by Otto Latimer — March 4, 2016 @ 1:02 pm
This is what gets me…. Snapdocs is not a company, it’s a platform where title companies and signing services have access to notaries nationwide. If you’re getting lowballed it is because that one company or title company is low balling.. there are plenty of decent upstanding companies using the snapdocs platform, and then… there are those who are not..
Comment by Aaron — March 4, 2016 @ 1:20 pm
I don’t even bother to look at the email, forget about going to their website. Why? Because they pay $85 for a 200 pages package which is an insult to me keeping in mind my 12 years of experience.
Comment by Aatika TajikP — March 4, 2016 @ 1:34 pm
I just transferred to Snap Docs from Notary assist , Notary assist decided they now want to charge me to go online with their Notary Software. Pros for Snap Docs: Snap docs is easy to use, I am glad someone wised up and they are charging the title/signing companies instead of the Notary. So it is free to use. The mileage is automatically calculated for taxes, and you can get a report for already paid signings and expenses. Invoicing is easy.
Cons: there is no total for amount made per week, Month, or year. I have to manually calculate a total of how much I made. I like knowing how much I made so I can pay my bills and make sure I can cover them. No unpaid report. i like unpaid reports showing how much money I am owed.
I think if Snap docs made their reporting for notaries better it would be an awesome software tool for us to use. I have gotten paid for the most part on time except for Celtic signings which owe me 390.00. Seems this signing. Company disappeared as they wont answer phone or emails. In regards to payment so be careful if they call you.or you see that signing company come up on text.
Comment by Sherry — March 4, 2016 @ 1:50 pm
I agree that the cattle call is a bit frustrating and having to jump when the message comes in ‘or you miss it’ but I’ve been working with snap docs for quite some time and I find it very user-friendly your documents are there and it is a great way to communicate with the vendor and the title company uploading documents etc. yes I agree some of the fees are low and I also click on the ‘fee is too low button’ and put in my requested fee and most of the time I get it. Many of the signing companies that are now with snap docs are companies I have worked with for many years. I do wish that companies would give their top Notary’s first choice since they know we are reputable instead of including us in the cattle call.
Comment by Suzanne Cooper — March 4, 2016 @ 2:32 pm
I have found Snapdocs to be hard to navigate. If I have a question about the signing I can’t ask it directly without saying NO and leaving a reason and then wondering where it ended up.
For example: I had one yesterday where it was my local city but the zip code was 3000 miles away and I had no way to verify what was the actual location, no human to chat with. I personally just find it very inpersonable.
Debbie
Comment by Debra — March 4, 2016 @ 2:38 pm
I like Snapdocs it’s free and I get a lot of CLOSINGS from this site. The main reasons I like them is that I can upload my credentials once and every client that subsribes to snapsoc automatically has access to them. This saves a lot of time. Also I get job offers by text and I can accept the offer, negotiate a better price/time or decline the offer with one click of a button. When Docs are ready I can down load them from the site and if faxbacks,are reqired I can upload them to the site and all I have to do is rwmember one password.
Comment by Gloria roberts — March 4, 2016 @ 3:42 pm
I am a seasoned Notary and have had signing companies using Snap Docs for there document storage now for almost a year and it works great….many companies are going to this.
I do not see it as a lottery system. I have been assigned to each of these signing and just pick up my docs there.
Pauline
Comment by Pauline D — March 4, 2016 @ 3:53 pm
Have had many assignments with Snapdocs….what I love is t he quick payment…in addition, I have the automatic deposit with them so no waiting for checks….goes into my account immediately…Love it….
Comment by A.C. Dye — March 4, 2016 @ 3:58 pm
My biggest complaint about SnapDocs is the constant repeated call for the same signing. If they’re not going to read why I refused it in the first time, why should I be bothered answering again, and again, and again? Once I’ve rejected an assignment, either come back with a better offer or take me off the list. They always end up calling me to “negotiate” a different time or a higher fee.
Comment by Judith Korff — March 4, 2016 @ 6:19 pm
Snapdocs is super easy and provides me with many opportunities. It is true, the fees are too low, however, I will let them know I am available and then, if I get the assignment but I don’t like the fee, I call (not reply to confirmation email) immediately and tell them that I can only accept the assignment if they meet my fee. I often works and if not, we all move on.
Comment by Elizabeth Croteau — March 4, 2016 @ 6:29 pm
I am fairly new to the industry. My first signing was end of Nov 2015. I have found SnapDocs very helpful in gaining assignments and experience. I will stay with them as I explore affiliations with title companies and well paying signing agencies. So far it has been a good experience.
Comment by Veronica Jianuzzi — March 4, 2016 @ 9:25 pm
Pay is always too low
Comment by Tandall everett — March 5, 2016 @ 3:21 am
I’ve been using Snapdocs for a few years. For a while, I was only receiving an occasional assignments posted there from a signing agency. However, after I found out that I can add my own appointments to the site, it made my life much easier. Snapdocs automatically keeps track of my fees, my mileage, my receivables, and sends me reminders thru Google Calendar. I love it. I wish all of my signing companies used it, or something like it..
Comment by Lura Holden — March 5, 2016 @ 7:43 pm
I’m in Northern California, and I’ve been on Snapdoc for about 9 months. I’ve experienced the same pros and cons as everyone else that has posted above. Because I work in an area that has remote signing locations, I have been able to get many of the sos/title cos. To meet my fee. When I first started using the site, I accepted more than I do now. I’ve found that too many if the packages are the bad combination lately, of large # of pages, super remote or far away locations and lower than average fees.
Comment by Carrie — March 5, 2016 @ 9:29 pm
I have mixed feelings about SnapDocs. My dislike is that the assigning companies are starting to low ball their fees because they can. When I first signed up with Snapdocs the assigning companies offered fees that were reasonable and negotiating was not necessary. Now the companies using Snapdocs are starting to call me because they don’t get a response from anyone in the area for their low ball fees. Anyway, I do most of my work thru Snapdocs, however, I agree with many others to get on company’s call first list and it seems to work out much better. I have good and bad experiences with Snapdocs. I have learned who pays and who has to be hounded for payment and have flagged those that don’t pay and will not respond to their cattle call. But for the most part I am satisfied with them. DiannieL where are you located? I am in Rio Rancho, and because of your post I assume you are in Albuquerque?
Comment by Paula Piazzese — March 10, 2016 @ 12:37 pm
I am in Louisiana and I receive no less than three texts a day from SnapDocs, some days I’ll receive six texts. My record is
eight in one day. Fees offered range from $25 to my highest offer of $150 (package of 200 pages, all fax back). Most of the time the jobs are outside my jurisdiction (the best offers, no less),so I turn those down, and the ones within my jurisdiction are too low a fee, not even worth my time trying to negotiate with them.
SnapDocs is a good platform, but, in my opinion, they should require a minimum fee offer to notaries that is comparable to a State/national average fee for like documents/packages.
Just my $0.02 worth.
Comment by RoWaKo — April 8, 2016 @ 1:05 am
I’ve had a great experience with Snapdocs. Most of the vendors on Snapdocs will call me directly when a deal is available and I still negotiate my fee. I typically do not accept lowball fees and I will respond that a fee is too low everytime so it goes into their system tracking. Ignoring the request doesn’t register as a reason you’re not taking the deal. I am seasoned (over 20 years in the industry) and I’m listed on 123Notary. I am located in Northwest Ohio area.
Comment by Lisa Hanenkratt — April 8, 2016 @ 10:02 am
I am learning that SnapDocs is THE platform for companies who want to get work done for the lowest possible fee. I have several companies that I have done lots of work with for 2-3 years and when they move to SnapDocs, the calls quit coming and the fees go DOWN. This is despite the fact that I have been dependable, professional and NEVER have a call back for a mistake. It’s difficult for me to believe that an experienced signing agent would accept such low fees but apparently they are.
Comment by Kim — May 2, 2016 @ 9:55 pm
Compensation is too low from $35 to $100 – If you are a Notary Public – dont work for them.
I refuse all their jobs.
Comment by Money4 — May 26, 2016 @ 3:05 pm
I’m about to do my first Snapdocs signing. How long do they take to pay?
Comment by Blair — May 31, 2016 @ 5:12 pm
I’ve done 108 signing on SnapDocs.
Comment by Pat — September 16, 2016 @ 12:55 pm
Absolutely love Snapdocs, I’ve been busy with closings for over 4 years. It’s also a great tool for managing my closings and you can add other closings not booked through SNAPdocs. If I receive a low offer I ignore but I’m pleased.
Comment by Rhonda — March 13, 2017 @ 2:46 pm
I have been using Snapdocs for a year now and I love their platform. Not only can I track Snapdocs work, but I add all my jobs to the system to have it all in one place. It tracks mileage, allows you to track your accounting, and it’s an easy way to contact someone if there is a question. Yes, there are a lot of low offers, but that is not unique to Snapdocs. Simply ignore if it’s too low and they may increase the offer.
Comment by Jennie — May 1, 2017 @ 8:13 pm
SNAPDOCS is a platform for SIGNING COMPANIES AND TITLE COMPANIES to use to get their closing covered. Snap docs does not hire you
Comment by Jacklin Johns — May 17, 2018 @ 11:51 am
I’m ranked High on snap docs use them on a daily basis and I never got a call From you Jeremy. How are you.
Comment by John Farrell — December 17, 2018 @ 6:05 pm
I have used Snapdocs since I started…thank goodness for them, keeps everything organized for me, I don’t have to record anything it is all there in one place and if it is through another company then I can add it into snapdocs. They are efficient and everything I need for a book keeper. Alot of Notary Companies use them and I get 90% of my business from notary companies that use Snapdocs for assignments.
Comment by Jo Anne Shannon — December 17, 2018 @ 10:04 pm
I have received multiple texts from Snap Docs for Coast2Coast and not once have I been given an assignment. I have agreed to take a few at the $85.00 rate, again no response. I believe, depending on your state you live, this site can work for you but places like Metro CA, AZ, etc….they already know who they are going to use in my opinion. I go directly to escrow officers, realtors, and loan originators.
Comment by Sandra J Ray — December 18, 2018 @ 2:48 pm
I love Snapdocs. Some of the things you mentioned in your article are just not true. You can add any signing you have to the snap docs platform. I am certainly not a new notary and do not except low ball signings. Snap docs puts all of my information in so I can go back. I can track my packages and it calculates my mileage and income. Again Snapdocs platform is great and couldn’t do business without it. So maybe you should do a little more investaging before you put your findings in print.
Comment by Ann Quade — January 7, 2019 @ 5:04 pm
I find Snap Docs to be an interesting company. I have yet to see any signings offered at more than $60. Most are in the $40 range. For that, I have a minimum of one hour drive one way to assignments. I am a mobile notary, in business to make a profit. I clearly make more money off of general notary work with less hassle. I have no problem with other notaries accepting those low ball prices. It means less competition in the future. I get mar better offers from title companies using 123notary.com than SD.
Comment by Michael — April 9, 2019 @ 10:28 pm
In my post, I forgot to say that I do not accept low ball offers from SD. IT is not worth it to me.
Comment by Michael — April 9, 2019 @ 10:30 pm
I was able to get started in the business, thanks to SnapDocs. I hate bookkeeping, and I much appreciate how I can keep track of my signings, borrowers, titles, and BOOKKEEPING via their service…automatically. As well, I enjoy having the opportunity to sign out for vacations, etc., whereby I don’t receive texts when I’m unavailable, which is often.
I haven’t been getting as many calls as I used to. I didn’t realize it was a downturn in SnapDocs business. I figured it was simply fresh notarial blood in the Texas Hill Country, and no biggie to me. I keep plenty busy–busier than I want to be, actually, since this is my retirement career–through 123notaries, notarycafe, and my repeat customers. There’s just no personal touch at SnapDocs.
I appreciate your personal touch, along with your insightful blogs, so keep up the great work!
Comment by Martha C. Hix — April 11, 2019 @ 10:41 am
I like Snapdocs and have been working with them and also other companies. My file is up to date and I answer my phone even when you called and I was in the middle of signing(the only time I answer when I am working is if I think it may be about the signing I am doing at the time) and I asked you to call back, you did not and that is OK. I appreciate all the information on signing procedures
and do look at all of your posts. If a company makes me an offer that I don’t feel is fair I give them a price and if we can work it out that’s good and if not that’s OK
Thank you
Barbara Bowman
Comment by Barbara Bowman — February 24, 2020 @ 8:42 pm
I am a notary on Snapdocs as well as other sites, while they are the “Uber” of Notary services I do receive a lot of work from the site. My biggest issue is not receiving enough information on the signing job prior to accepting. It would be nice to have information on approximate pages and if copies are necessary immediately so that I can accurately figure out my fee.
Comment by Christina — May 27, 2020 @ 7:02 pm
I’m a Snapdocs notary. I get a lot of business from them, but to be frank, their fees are pretty low. (I’m on the island of Oahu, so the cost of doing business here is high). I will not take their $ 65 refinance offers…….
But, over all, as a notary, I been pretty pleased with Snapdocs.
Comment by Sheral — May 29, 2020 @ 11:39 pm