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March 13, 2014

Who really needs who?

I received a call the other day from a disgruntled signing service. (they will remain nameless). The owner/operator was quite angry. It appeared that a notary he had hired from 123 had called one of his title companies and had some not so nice things to say about him and his company. And now he wanted retribution, demanded it. He wanted this particular notary to be removed immediately from the 123notary website. I told him that we just don’t remove notaries based on one-sided stories. I asked him to provide me with details as to what happened and all I was able to get out of him was that the notary had taken it upon herself to call his title company and was ‘bad mouthing him’. The next question I asked him, was why would she do this? I expressed to him that notaries just don’t exhibit this type of drastic behavior unless something had happened that would cause her to feel that this was her last resort. I never did get an answer. I had my suspicions but kept quiet. 🙂

I told him that I really couldn’t do anything and suggested that he email Jeremy and/or leave a review for this notary on her profile. He didn’t like any of these solutions. He just wanted her taken off. I found the whole thing odd and as our conversation escalated, he says to me, that because of our reluctance to just take her off, it would not be good if other signing services found out we were letting notaries slam them. It would not be good for business. I’m thinking, is this guy serious? He then went on to ask me if I was a notary? Yes, sir. I am a notary. Been a notary now for a total of 14 plus years. He says, “Oh now I understand, all of you notaries think alike”….”Yeah we do, I tell him”. I go on to tell him that none of this sounds right to me and since he refused to tell me what his part in it was, I couldn’t be of much help. It was clear that we would never see things in the same light…..and it was also clear he had something to hide.

Then he says to me something that I will never forget. “If it wasn’t for us (meaning signing services) you guys wouldn’t have any work”. I was like “WHAT”?!?!?!? Are your serious?. I could not believe my ears! I was stunned and shocked. I had to keep what I was really thinking to myself. But I did say; “Do you really believe this? I mean the only reason that title/escrow use signing services is because it is convenient for them”. It was clear he did not like that answer. 🙂 The truth of the matter is that although they may be convenient for title/escrow, no-one really needs signing services but they do need commissioned notary publics who travel. And if every signing company fell off the the face of the earth, the folks in the mortgage industry would still use and need us…and this is a fact. What were they doing before the signing services got on the scene and took over? Calling notaries direct, thats what. And some of them still do call direct. They want that one on one experience.

On that note we ended the conversation as it was going nowhere. And after I hung up I just couldn’t believe that this signing company had the nerve to say this to me and he actually believed this. I think he has got this whole ‘who needs who twisted’ Or he thinks I am pretty stupid…….but even worse, I wonder how many other signing companies believe this nonsense as well?

Like the title says….who really needs who?

Until the next time…be safe!

Tweets:
(1) If the signing companies all fell off the face of the planet, Title companies would call notaries directly.
(2) A notary reported the signing co to the Title company, and the signing company was not happy!
(3) He wanted us to remove a notary. I told him we don’t remove notaries based on one-sided stories
(4) Al: “If it weren’t for us signing services, notaries wouldn’t work!” Carmen thinking: “Is this guy serious?”
(5) The only reason Title/Escrow use signing services is that it is “convenient” for them!
(6) Who really needs who? Do notaries need signing services? Do Title co’s need signing services?

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