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January 29, 2022

My date with Jeremy

This article was originally published in 2013.

He was striking and utterly took my breath away–like a traffic accident. I couldn’t take my eyes off of him. He had deep, penetrating gray eyes that seemed to notice everything. His shirt was the color of numbers.

We got out of the car at the restaurant. He took the ticket stub the valet handed him and scrutinized the numbers. “These add up to 33, an excellent number for business,” Jeremy noted. “I hope my good fortune extends to this restaurant as well. Let’s go in and see what’s on the menu.”

The sign above the entrance said Le Jurat.

“How did you pick this restaurant?” I asked.

“I have an algorithm for restaurants,” Jeremy said, opening the door for me.

“How chivalrous!” I replied. I was in awe of him, and I didn’t know what else to say.

“I assess the restaurant according to reviews, how they answer the phone, and zip code… and then I try the food,” he explained. “I test the food before bringing a friend here. Sometimes the reviews don’t match the quality of the service provider. In my opinion, good reviews don’t necessarily translate to good service–but I don’t know if you subscribe to that opinion, Sealia.”

As we were being taken to our table, a woman with frizzed red hair like the bride of Frankenstein ran up to Jeremy, tapped him on the shoulder, and demanded–“My password! I need my password! I can’t get in to update my page!”

Jeremy looked her in the eye and said sternly, “I’m having dinner. I emailed you your password three times in the last few months. You need to request it by email. Not now.”

I wondered exactly what the woman was talking about…and whether this man ever had any time to himself.

The decor of Le Jurat was elegant, parchment beige with traces of pink and gold, and there was no waiting line, yet the restaurant was full–an amazing combination for a Saturday night in Los Angeles. On all the tables, a little sign next to the placemats read, “Customers who subscribe to our newsletter have sworn by us…” The music playing in the background was “I Swear” by John Michael Montgomery…

“When I was choosing restaurants,” Jeremy said slyly, “it was a choice between this place and a Christian Korean place called the Hyung Moon Temple where the signature dish was Stained Glass Noodles.”

I laughed. “So tell me about this business of yours,” I asked. “What exactly do you do for notaries?”

“I provide advertising, education, and entertainment for notaries–visit us on Facebook! I also use algorithms to assess the notaries’ performance and knowledge.”

“I didn’t know Al Gore had rhythm,” I smiled and nodded.

“I didn’t know he had rhythm, either.” His phone rang. “123notary, this is Jeremy” he stated automatically.

“It’s Vicki from Hyung Moon,” he said aloud; “Sorry, Vicki, I have to cancel…I will not be able to make it this evening. I wish to rescind.”

He hung up quietly and said, “I kind of double booked…”

He was just about to smile again when the phone rang–again.

“Hullo,” screeched a voice.

“123notary, this is Jeremy.”

“Are you a notorizor?”

“I used to be a notary but I’m not anymore. Please look on 123notary. I’m the site administrator. Please call a notary on the site. Have a nice night. Goodbye.”

Again the phone rang,
but this time, he glanced at the number and said, “I’m not going to answer now because I’m with you, but I’ll have to call them back in exactly one hour and 56 minutes. That will be the best time to speak with this person who wants to take a phone test. I remember their number and the exact time they said would be optimal to call. That gives us enough time to have our meal and a dessert…before we go to FedEx to finalize the date,” he said, focusing on a tiny spot on the tablecloth.

“FedEx?” I said. “Why FedEx?”

“That’s where my dates always end–at a FedEx drop box.”

We tried to catch the waiter’s attention. “Hey–the waiter didn’t even acknowledge us!” Jeremy quipped. “Do you think our waiter will personally appear before us? I would like to order the Soup du Jurat…and a Certified Angus Burger…I like this restaurant because it’s 24 hours…although they don’t answer the phone after 11…if you want late-night service you have to call before 11… ”

I decided on the Rack of Lamb. “Is that a dual rack or a single?” I asked the waiter, who had finally appeared.

“Well, technically it’s a single rack….but we put in a separator program…so the legal size chops can go on a legal-sized plate.”

“If I don’t like the entree, do I have the right to cancel?” Jeremy demanded.

Finally the waiter delivered the food–and not a minute too soon.

“This lamb is delicious!” I said.

Jeremy ate his certified burger. “This stuff is as good as Kobe beef!” he replied.

“So what is it really like running 123notary?” I asked.

“It’s like dealing with a series of situations that never end,” he said.

“So it’s like marriage,” I said.

“That’s a good analogy. Trying to get people to do what they’re supposed to is like separating ribs. I need people to answer their phone, or write their Notes. They don’t all do it.”

“So it’s like a cross between babysitting and marriage…”

“Another good analogy! We’re really on the same page here. Would you like to have dessert at Le Venue down the street?”

“I’d love to!”

“Waiter, would you bring our settlement statement? Was my appetizer amortized over the life of the dinner?”

The waiter brought the check.

“When is my first payment due?” asked Jeremy.

“In five minutes,” the waiter answered. “The term of your loan is 45 minutes–with no accrued interest. The final payment is due tonight as well.”

“Is my APR different from my rate?”

“They are the same–due to the fact that we are not adding finance charges to your transaction,” the waiter explained.

“I see your point.”

“There are no points– because points would be considered finance charges–and no origination fee,” concluded the waiter.

“This conversation is completely irrelevant, considering there is no security instrument,” said Jeremy.

The waiter returned with the credit card statement.

“What color ink would you like me to sign with, black or blue?”

“Either. Just as long as you are personally appearing before me, I can accept your signature…but I could give you an oath…because I saw you were raising your right hand as you were trying to hail me,” the waiter replied.

“Shall we leave?” I asked Jeremy.

“Let’s go,” he said.

We walked down the street to Le Venue, a Restaurant for Notaries, for dessert.

“What county are we in?” Jeremy asked the hostess.

“Why do you need to know?”

“You always need to know what county you’re in when you fill out a venue. You’re not a notary, are you?” Jeremy told the hostess.

“Is everyone here a notary?” he asked the waiter.

“Pretty much…except the hostess,” the waiter replied.

I noticed the placemats read, “State of California…”

We looked at the menu anyway, even though we were only there for dessert…and saw “Roast Seal with Ink.”

Jeremy considered the mousse for dessert…

“What county is the mousse from?” Jeremy asked.

“It’s not from a county, it’s from a province, sir” the waiter replied.

“Can we get an Alaskan mousse?” …

“How about this dessert made with oreo cookies– what a great raised seal they have!” I suggested.

“Does the seal on the embossed cookie have an expiration date?” Jeremy asked.

“It doesn’t expire until 2015,” the waiter attested.

“How about the analytics dessert? It’s a graph… It’s in the form of a pie graph…”

“Oh, I can’t eat a whole pie…” I said.

“Well, most of the pieces are missing…the anayltics weren’t very good…” Jeremy pointed out.

Jeremy got the mousse, and I asked for the Locus Sigilli Sundae.

“Today is Friday. Do you serve the sundae today–or only on Sundays and federal holidays?”

“We serve this sundae with the oreos every day, sir,” the waiter replied.

The food was perfect.

“I can’t finish my dessert,” I said. Can you finish it for me?” I asked.

“I think we have to get a power of attorney for me to finish your dessert,” Jeremy replied.

On the way out, he went up to the hostess and asked, “Can you validate us?”

“You’re a very nice person,” she told him, smiling.

“No, I mean stamp our parking receipt…Can I stamp it myself? I’m a notary; that’s my thing. Can I backdate it? We’ve been here quite a while…”

“No, sorry sir, we don’t allow that…”

“I enjoyed eating the date stamped on my oreos…” I said, wondering what to expect next.

“I enjoyed eating my mousse…but I would have enjoyed it more if the antlers hadn’t been crushed by the car that hit it in the dark, ” Jeremy laughed. “Can I take you home?” Jeremy asked softly.

“No….just drop me off at the FedEx drop box.”

Tweets:
(1) “Waiter, would you bring our settlement statement? Was my appetizer amortized over the life of the dinner?”
(2) The waiter brought the check. “When is my first payment due?” asked Jeremy.
(3) “Does the seal on the embossed oreo cookie have an expiration date?” Jeremy asked.
(4) The notary asked, “Can I get an Alaskan moose with Russian dressing. They’re our next door neighbors!”
(5) Running 123notary is more like babysitting than you think,
“Did you update your listing? Did you update your notes? Did you renew yet?”
(6) “FedEx?” I said. “Why FedEx?” “That’s where my dates always end–at a FedEx drop box.”
(7) Running 123notary is like a cross between babysitting & a marriage. A bunch of situations that never end!

You might also like:

My 2nd date with Jeremy
http://blog.123notary.com/?p=7074

What are Jeremy’s favorite blog entries?
http://blog.123notary.com/?p=18837

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August 8, 2021

Memorial of Carmen Towles, former salesperson for 123notary

Filed under: General Stories — admin @ 6:42 am

CARMEN’S DEATH
Carmen Towles passed away in July of 2020. I found out on July 25th from a client. I believe she passed away on the 24th, but I see other conflicting reports on Notary Rotary saying it happened two weeks before that. The last time I talked to Carmen was on June 29th when she was released from the hospital. She was able to talk but wasn’t making logical sense. She couldn’t remember if she had a gall stone or a kidney stone. I think you would remember that.

Carmen died of Pancreatic cancer, but had a gall bladder infection too. She never told me about the cancer, perhaps because she didn’t want me to worry. I think it would have been better if she had told me so I could plan ahead.

OUR HISTORY TOGETHER
In any case, Carmen and I worked together for 17 years since 2003. I remember the first time I met her at the entrance to our complex. I was selling her a course book. She was very talkative, inquisitive, and sharp. She kept calling me to ask questions and became very knowledgeable as a signing agent. Carmen claimed she took the NNA course, but that it did not make her feel confident enough to go out and do real signing work. After she mastered our 123notary course, she felt she got a practical road map of what to do and how to handle situations. As time went on, I begged her to work for me. She initially didn’t want to. It took a few years to get her to work full time. After she got used to it, signings slowed down, and she became hooked on 123. She did the new sales and renewals and was very possessive about the work.

CARMEN AS A MENTOR
Carmen was an excellent mentor to many of our Notaries. She taught them the twists and turns of what can happen at signings and with the various companies who hire Notaries. She kept many out of trouble and inspired all. She had real charisma, pizzazz, combined with a deep and pragmatic knowledge of Notary law and signing competency. Nobody else combined her flamboyance and knowledge. None of the other Notary companies have anyone even half as good as she was.

CARMEN’S INPUT
Carmen helped me put together a new over the phone test content as well as a new course which is on the blog and free — Notary Public 101. We wanted to emphasize what gets Notaries in trouble, so they can stay out of trouble. The other courses taught information which was about loan documents which is fine, but you don’t normally get in trouble for not understanding the documents, you get in trouble for notary mistakes or mishandling situations.

OUR LOSS
The Notaries are very sad that Carmen is gone. There will never be another Carmen. I am sad that I never got to say goodbye. I didn’t think she would pass away so fast. I thought she had another year where she would function at half speed. But, I can communicate easily with spirits, so I have had a few simple dialogues with Carmen.

JEREMY: How are things in the brighter world?
CARMEN: I’m getting a lot of rest.

JEREMY: What will I do without you?
CARMEN: Oh, don’t worry about it.

JEREMY: Do you have to wear face masks up there?
CARMEN: Ha ha…. no!!!

LIFE WITHOUT CARMEN
So, now I have to do all of Carmen’s work. I call all of the renewal people. It wouldn’t take that long except that the higher level people like to chat. Many of our higher level people have been with us for years, in some cases up to 20 years, and they have stories from long back. The bigger issue is not having to do her work. I am missing the new calls because I am not prepared to answer the phone all the time. I am not sure how I will hire someone new who will be acceptable and who will last.

And third, I miss Carmen because she is like a family member to me. She understood me well, and had very sensible advice for me about all of my issues. I didn’t necessarily agree with all of her advice, but most of it was good. I am very sad, lonely and don’t know what to expect of the future. The future doesn’t look very bright now, but you never know. I am going to try out several new ladies who seem promising.

With all of the bad vibes in the atmosphere due to the Covid19 issue, riots, and political upheaval, it seemed like the devil made his rounds to disrupt many cities, many lives, many political issues, etc. First there were Covid19 shutdowns which took away our rights. 80% of what I could do outside of the house was shut down or disappeared. Then the devil came to my neighborhood with the riots. A month later my site went down for a week. Actually that was done by angels for my protection, but felt like the devil was somehow involved. And then my site went back up, Carmen became incapacitated and then died shortly after. So much grief in just five months. No wonder I feel more depressed than I have felt in years.

Carmen was always there, usually answered the phone, only went on one quick vacation that I knew about which was a cruise in Mexico. But, she kept her phone with her so she was accessible. She even did phone duty while she was on Jury Duty. She was always there, and now she will never be there again.

I will have my psychic contact Carmen in the brighter world to see if she has anything she wants to tell the Notaries. My ability for spirit communication is okay for very quick questions and answers but not good enough for conversations. So, we will leave this up to Walter who is an expert.

Incoming phone communication to 123notary is basically almost impossible now. I answer some of my incoming calls. but, I really can’t get more than 10%. If you want to reach me fast, just use the email form on 123epayment.com. I am very slow by info@123notary.com, so if you are in a hurry, 123epayment.com is a little faster.

So for now, that is all I can say.

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July 28, 2021

A Rabbi explains Notary Oaths & Affirmations

Filed under: General Stories — Tags: , , , — admin @ 5:24 am

Oaths and Affirmations have many religious overtones. The fact that God is mentioned in one and not the other is one aspect. The other gets into rules that resemble some of the rules for getting in an elevator during a kosher shabbat. Remember — some elevators are more kosher than others.

SUSIE: Rabbi, I heard that you can discuss how to do kosher notarizations. Can you elaborate in the case of Oaths?

RABBI NOTARIVICH: Yes. You see, (pauses, while pulling gently on his long and flowing beard) there are two types of solemn statements that could be made under the penalty of perjury to a Notary Public. One is an Oath, and the other is an Affirmation. The affirmation cannot be kosher because it doesn’t mention God. But, on the other hand the Oath is also perhaps not kosher because it makes you swear under Oath to God as a special act. This insinuates that under normal situations you would not necessarily tell the truth, but because you are engaged in a solemn ceremony with the Notary Public under the penalty of perjury that you will tell the truth. So, therefore neither solemn statement is kosher from that point of view.

On the other hand, for legal purposes we need such acts, otherwise, supposedly nothing could get done in the business world. And since we need to have sworn statements, it would be good if we did so under God, not solely for the purpose of swearing under God, but because those who engage in Affirmations seem to ignore God, disacknowledge God, dislike God, or dislike those who believe in him. So, Oaths would be more kosher than Affirmations relatively speaking although there is no formal standard, and technically a Notary act can neither be kosher, nor non-kosher.

However, on the third hand…

SUSIE: Rabbi, do you have three hands?

RABBI: Figuratively, I have infinite hands, it is a manner of speech. Anyway… So, on the third hand, there is another legal aspect which parallels with some of the ideology behind kosher elevators.

SUSIE: Does that mean you have to do a blessing on the elevator, or do a blessing while you are in the elevator, or the elevator needs to be milchik?

RABBI: If you ate meat, you definitely shouldn’t cook in a milchik elevator, but not so many people cook in an elevator unless they are really behind schedule. But, when a Notary is confronted with a client, the Notary may not choose the Notary act. They can explain the Notary acts and compare and contrast them but not choose them. The notary can ask if the client wants an Oath or Affirmation. Now, the case may arise where the Affiant is not the client. One party is paying for the notarization while another is being Notarized. This is common. So, which one chooses the Notary act. The answer is the one paying even if he chooses the wrong act for the situation. The document custodian if there is one might be wise to voice a preference as to what type of Notary act they will accept, as they can ultimately reject the notarization.

SUSIE: So, this is complicated, you have an affiant, a client, a custodian, a notary, AND a rabbi? What would happen if all of these entities went into a bar together? Or had to screw in a light bulb? What would happen?

RABBI: Easy. If the Rabbi was asked how to screw in the light bulb, he would want to spend at least 100 hours referencing sources in the scriptures and the midrashim to find suitable precedents for how to handle the situation. However, he would get nowhere because he wouldn’t be able to see without a functional lightbulb, so he would sit there in frustration and ultimately shrug his shoulders, say, “Oy gevalt”, and then leave. The document custodian would not be there so he could do nothing. The affiant would be a guest and would therefore do nothing. The client would be remote as well and would do nothing. The Notary would leave. However, the building custodian — a sixth entity would probably be the one to change the lightbulb, or the building manager, or whomever owns or manages the property.

SUSIE: That was complicated but makes sense. What if they went into a bar?

RABBI: The Rabbi would order a Manhattan, but would spent 20 minutes bothering the bartender as to whether or not the glass it was to be served in had even touched anything with dairy over the life of its existence and the bar tender would get annoyed and help someone else. The Notary would order a Santa Barbara Cabernet Sauvignon called, “Notary Public Red Blend”… yes, it actually exists, or something with the name Notary Public because the vineyard was owned by someone who used to be a Notary. The client would order a beer, and the affiant, would not want to swear under the influence so he would say, “I will have Ginger Ale”.

SUSIE: An interesting take on an old joke.

RABBI: So anyway, the client or the affiant if he is also the client chooses the type of notarization. We can compare choosing the notarization to pressing a button on an elevator or online menu. After all, with online notarizations, you would have to click a button to choose your notary act. On Shabbat which is from Friday sundown to Saturday sundown a person who is shomer shabbat (who follows the rules of kosher) cannot press an elevator button or turn on a light unless it is an emergency. However, a kosher elevator, stops on every floor, so you don’t have to press a button to call it nor do you have to press a button to choose what floor.

SUSIE: I feel sorry for kosher people who used to go to the world trade center, that used to have 200 floors. That would take four hours to get to the top if it stopped at every floor and by then shabbat would be half over.

RABBI: A good point.

ANSWERING QUICK QUESTIONS BY PHONE ON THE SABBATH

LAURA: Rabbi, I called a Notary on Shabbat to ask if she did Debt Consolidations. She responded that she could not answer business questions on Shabbat because that would be working. So, I asked, why did you answer the phone then?

RABBI: On the one hand.

SUSIE: Here we go with the hands again. I’m expecting at least four hands.

RABBI: One the one hand, and just for the sake of argument, let’s say it is the left hand, it is forbidden to work on the sabbath which is shabbat in Hebrew. The Torah also forbids walking more than 2000 cubits out of your respective town on shabbat, perhaps because that would also be laborious even though that is not work. 2000 cubits is roughly 1KM just for the sake of reference. And it might take 15 minutes to walk that far.

So, this kosher Notary is willing to burden herself with a phone call on shabbat not knowing if it is a personal call or a business call. Since the Torah prohibits, working, but also prohibits recreational activities such as unnecessary or excessive walking that could prove laborious after a few minutes…. hmmm… there is no formal point of view on this matter.

It seems that since the notary took the trouble to answer the call which she knew had nothing to do with shabbat, that she could also answer a quick question about business just as long as answering that question was not excessively laborious like walking a kilometer. After all, at Synagogue, people discuss what business they are in and what is going on at their companies. That is talking about work, but it is very different than actually working. The point of not being laborious in any way on Shabbat is to save your energy and focus for prayer, relaxing, and socializing. If you waste your time on endless phone calls you lose that focus. It would be better that she would not answer the phone unless it was family or related to shabbat. But, answering a quick question would be okay in my book. I’m sure others will disagree as this is a controversial topic.

It would probably be better not to answer any phone calls on shabbat unless it is an emergency or related to who is coming to dinner.

NOTARY REVIEWS: SLANDER & GOSSIP ACCORDING TO THE SCRIPTURES

VICKI: Rabbi, if a Notary did a bad job, would it be considered unkosher gossip or “Leshon Hara” to write a bad review on his listing?

RABBI: Many will agree that committing leshon hara could be worse than murder. But, on the other hand, if you don’t say anything, that notary might harm others endlessly. If you write a bad review, you might be harming that Notary’s reputation which could cause terrible spiritual consequences in this life and the next. On the other hand, if you don’t write the review, that Notary might harm others. So, should you choose the lesser of the evils? Should you only write the review if that Notary did something very bad and showed no sign of remorse? It is hard to answer a question like this as it is a judgement call.

THE NOTARY AND THE BACON BURGER

SAM: I just did a meditation where I visited Notary Hell. There was a guy there who wrote a bad review about someone who ruined a hospital notarization. The only crime the inmate at hell had done in his life was to write a bad review. The Notary’s reputation was permanently ruined as his prime clients saw the review, and the Notary later starved to death as a result. And it was all because of that guy who wrote the bad review.

RABBI: Did he mention anything about how the social life is in hell? Word on the street is, “Go to hell for the social life, but heaven for the weather.”

SAM: Next time I’ll have to ask. I’m going to the underworld tonight, but I’m sure I’ll have time to visit hell sometime on Wednesday. Oh wait. I have an Apostille signing on Wednesday, maybe Wednesday night.

RABBI: One of my friends accidentally ate a piece of bacon and he was sure he would end up in hell. Could you… umm… you know, check up on him and see if he actually made it to hell?

SAM: Was his name Saul? And did he always wear red suspenders?

RABBI: Yes.

SAM: Never heard of him.. Just kidding. Saul is in purgatory. His Teshuva (repentance) is to think less about nonsensical trivialities. Until he masters this, the angels won’t let him into heaven.

RABBI: The irony of it all. Well I guess that wraps it up. We have answered all of our rabbinical Notary questions. Tune in next week to Ask the Rabbi!

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May 4, 2021

18 things you can do to offer better customer service as a notary

Filed under: Best Practices — admin @ 10:37 am

Most Notaries complain that they don’t get enough work. Others complain that they get too much work, but not enough of the good work. Life is like this. But, by providing super customer service, you will get more repeat clients and that is one of the most potent secrets to success. Here are some customer service tips for Notaries.

1. Answer questions the way they were asked
Don’t talk too much or give answers that beat around the bush or go on tangents. Pleasantly stick to the facts and answer the question.

2. Answer the phone stating your name
Don’t say, “Hello.” Let the world know who you are. After all, what if they think they dialed incorrectly? Also, they will feel that you are more professional if you do.

3. Avoid background noise during calls.
Apologize if you are in a noisy place and try to go to a quiet place. Make sure your radio, television, and children are “off” before you pick up the phone, otherwise excuse yourself. Most children’s mouths come with an off switch, it’s doesn’t always function though.

4. Be on time
Commentary: arrive slightly early and wait.

5. Confirm the signing and ask a long list of pertinent questions.
That way your signing will go smoothly.

6. Dress nicely
People are shallow and judge you based on how you dress. I’m not like that, but then you should see how I dress. I judge you on what you know, how cooperative you are, and if you are reliable. Your nice clothes are the icing on the cake if you have the other qualifications. Business casual is recommended for all three genders. There are three now, right?

7. Don’t discuss politics or religion
I know, in 2020 that is easier said than done. Our whole existences are controlled by our fascist governors who won’t even let us have Thanksgiving the way we want. Next thing you know they will say, “No cranberry sauce by decree of the emperor!!!” As a general rule, be polite and don’t upset anyone in any way.

8. Park where they want you to park, or park in the street if possible.

9. Introduce yourself at the door and briefly explain your function. Then find a nice table to sign on. Let them choose where to sign, but you do need a flat surface.

10. Explain, but not too much
If you are trained in introducing the documents, if your state allows that, then do it. But, don’t explain the legal meanings of the documents otherwise you are playing Mortgage broker or Attorney. Vague descriptions of what the documents are about is okay, and where critical information is works. Explaining the terms of the loan is not a good idea.

11. Ask them if they have any other questions
Some people have notary questions or spiritual questions. You might be seen as helpful if you help them with those. For spiritual questions, my suggestion for a canned answer would be to give them a serious and caring look and say, “Stay centered.”

12. You can ask them if they have anything else that needs to be notarized.
It doesn’t offer to do more at no extra cost. That increases your chance of getting a valuable review exponentially.

13. Some small talk is good
Small talk is very cultural. Americans seem to like it while Germans and Koreans seem to not like it. Africans like small talk, big talk or any kind of talk and tend to be more sociable than the rest of us. My analysis is that the less a culture engages in talking, the more successful they are. But, you will be seen as nice if you make just the right amount of small talk without getting into any uncomfortable issues, such as how you like Gretchen Witmer’s (D Michigan) new haircut or policy as to whether or not humans should be allowed to leave their house.

14. After you are done
Let them know you will drop the FedEx right away, and then do that. They want to know their documents are in good hands.

15. If there is a problem
Make sure you have all the contact numbers of the Lenders, Brokers, Title people, etc. You might need to call them to resolve some issues. Being prepared and helpful wins the game.

16. Resolve all issues with animals beforehand
If you have issues with cats, dogs, gerbils, oxen, etc., let them know before the signing so they can put them behind a locked door that doesn’t open on its own, hence the term locked.

17. Don’t show them your gun or pepper spray

18. Notary humor sometimes works
You can tell them about the notary who was asked to notarize a mannequin. But, the notary who was dragged into a bedroom by the hot female signer… save that one for a signer you know a little better. The joke about how many notaries you need to screw in a lightbulb is generally safe.

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March 24, 2021

What’s the difference between a listing that gets reviews?

Filed under: Reviews — admin @ 4:57 am

What’s the difference between a listing that gets positive reviews and one that gets negative reviews or no reviews at all?

I took it upon myself to see what the most critical analytic or metric on listings is. Reviews were one of the most critical while test scores also mattered. But, try getting even the best of notaries to study for a test. But, what types of listings are likely to get a review, especially if they are just starting out and haven’t had time to get a review?

1. Test scores
Listings with good test scores on certification tests, and my little email quizzes tend to be more likely to do well with positive reviews. Those with positive reviews that had been tested had a 40% likelihood of doing well on one or more of our tests, while those with no reviews or negative reviews had a 20% chance.

2. Notes sections
Those with no reviews or negative reviews behaved similarly in their notes section. The majority had a poorly written notes section with very little compelling information. Those with good reviews had an 80% chance of having a passable notes section based on my criteria. If you have at least four critical pieces of information that make you stand out from the crowd, that was my minimum standard of passing. Although I prefer unique and classy notes sections — but, try to find even one!

3. Answering calls
Those who are more likely to answer the phone and do jobs are more likely to get reviews. If you don’t get any jobs, it would be difficult for someone to write a review about you unless they did so by accident.

4. Logging in
Those who login to their listing more often are more likely to do well in general.

5. Manners
I looked at the manners records of those notaries who got complaints. I did not see a pattern of bad manners with me. I figured that if people were rude to me, they would be rude to clients, but apparently it doesn’t work like that.

6. Answering emails
Those who have positive reviews almost always answer emails. Those with negative reviews almost always ignore emails from me. It seems that email response times and rates are the most reliable indicators of how much trouble a Notary is likely to be in real life.

What confused me is that there seems to be very little difference between listings with negative reviews, and no reviews at all. I wanted to find some telltale sign that someone was at prime risk of getting a bad review, but couldn’t find anything. Some of those with bad reviews had a good track record with us and good test scores. Their bad review was not because of incompetency but because they left someone high and dry or got belligerent. I guess it is not predictable who will flake on someone unless they make a habit of it.

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December 26, 2020

Squirrel Becomes Notary Public?

Filed under: Ken Edelstein — admin @ 12:47 pm

Not really, but in the “second time” redo of failed to fund packages; affiants have more than once told me a squirrel could have done a better job. Why is this? It’s not that the notaries don’t know how to notarize; they have problems with related responsibilities. By analogy, becoming a parent involves a relatively simple procedure. Being a good parent is much more complicated.

[She] / He who has imagination without learning, has wings and no feet. — Joseph Joubert
Substitute “Notary Commission” for “imagination” – that describes the situation for many. It’s not difficult to deliver perfection. It does take dedication and an intense desire for the “self gratification” that comes from delivering personal best. When you complete that assignment does it make you feel really good? It should. Knowing that no one, yes, no one could have done a better job should give the Notary a feeling of Pride, and “inner glow” of self satisfaction.

Learning can’t replace experience; but the reverse is also true. In addition to the basic Notary functions (ID check, Jurat/Acknowledgement, Oath, Stamp, Emboss) there is much knowledge to be acquired. Many simply don’t know how to communicate efficiently; neither giving nor receiving accurate and appropriate information succinctly. If you answer the phone with an all too often “hello”; the caller needs to ask “who is this”. Better would be “Good Afternoon, my name is Sally; how may I help you”. Do you need to send 3 emails because you did not ask all the questions in your first? Rest assured the “other side” is forming the “klutz” image of you.

You should have business cards, they are cheap enough. It’s a good practice to “sign your work” by placing your card at the top of the pile. Affix it with a binder clip, never just shove loose pages into a shipping envelope. Then, if someone has a question it’s easy for them to reach you. And, they have your “advertisement” so they know how to reach you for the next assignment. Try to always use stiff cardboard shipping envelopes, not the floppy ones.

Sometimes you win, sometimes you lose. My assignment tomorrow is for a loan package with both husband and wife signing. She is bedridden – they will make the process very slow. I will bring a clipboard for husband to bring pages; one at a time, to wife for her signatures and initials. Not knowing for sure the ailment; I will keep away, but be sure to actually witness the fact that she did indeed sign where necessary. It will probably take quite some time as she is a co-borrower and signs almost all pages. Some are easy, some are hard. Last week I had a 9 page job for my standard fee; it took 5 minutes. It averages out. Don’t develop an attitude when things go slowly – like the classic sign in the coffee shop: Don’t complain about the coffee, someday you too will be old and weak. With an eye to self preservation by avoiding sickness – we can and should do everything possible to accommodate those “less fit” than ourselves.

Lastly, be of good cheer. Nobody likes to work with a sourpuss. A smile and a few kind words will help the process go smoothly, for all concerned. Most people will “reflect” the way you act in their behavior to you, so be pleasant in the face of difficult situations. When you handle that “tough” one – detail what you did when asking for a review; you will often receiving a glowing one!

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December 3, 2020

Just to let you know about Carmen (who died)

Filed under: General Stories — admin @ 12:29 pm

Once again, Carmen died in late July. She will not be able to answer the phone where she is. But, they can get telepathic communication if you want to send her a shout out. And yes, she comes regularly to me in my dreams.

My last dream Carmen asked me a question, and a “6” made of light appeared before me in my childhood house. I told her “six.” I then looked up the symbolic meaning of six and it means I will find true love soon in a lasting relationship.

I guess up there in heaven, they know the future, the past and the present. But, they don’t have gourmet food up there. On the other hand, I love gardens and mansions and there are plenty of those in heaven. But, for those of us who end up in purgatory which is the vast majority, I think they only have condos. Not sure… I’ll have to ask.

In any case, it is nice to know that my future was unveiled by none other than Carmen who is in the brighter world, still communicating with me. Too bad she can’t do emails from up there. She says she does a lot of resting. I am mildly clarevoyant by the way, but nowhere near as good as my psychic.

I miss Carmen. It is partly that she did a lot of work for me, but partly that she and I talked a lot and she was one of my five nearest and dearest. But, she stays in touch psychically, so it is not over, at least not completely over.

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October 13, 2020

10 rules for negotiating Notary fees

Originally published in Nov 06, 2017

Many Notaries complain about how little they get paid. And then I complain about how little they know. The two tend to go together and the pay is not going to go up before the knowledge does. However, there are negotiating techniques that can help.

1. Let them name their price first
In a bargaining game, it is better to let the other person bid first. You can always raise your ask price if they don’t offer enough. But, if they offer far too much, you would never get it if you asked first and asked too low.

2. Start with a high ask price
If you ask for $125, you can always go down on your price, especially if the job is close or fast. You can ask how many pages, fax backs, and notarizations are in the package. If it is quick, then give them a quick price.

3. Never whine
If you whine about the condition of the industry or how low the fee was, people will think you are a low life. Professionals don’t whine. Professionals operate! So, if you are offered $60, ask for $85 and see what happens.

4. Decline the low-ball offers
If you spend all day working for peanuts, then when the good jobs come, you won’t have time. Decline bad offers so you are free for good offers.

5. Answer your phone
If you only offer when you are not in a signing and not driving or cooking or thinking, you will miss 80% of your calls. How can you negotiate a good fee if you don’t take the call in the first place?

6. Act professional
Try to impress them without trying to impress them. Most Notaries try to do a snow job and brag about how great they are. Seasoned operators don’t do this. Smart professionals will engage you in an intelligent conversation about the job, the industry and the state of the union. Ask them questions about the job, where it is, who it is for, what type of loan it is, and about their career and industry working in title or escrow. But, whatever you do, don’t talk about your zero percent error rate and how reliable and experienced you are — nobody can verify your claims and nobody wants to hear it.

7. Never say hello
Unless you work for an aloe vera companies, don’t answer the phone saying “aloe?” Answer stating your company name and personal name. It sounds professional. If you have screaming kids in the background that sounds horribly unprofessional. Have a quiet place to answer the phone and if you are in a noisy place, try to go to a quieter place and apologize about the noise. Just because you don’t mind noise doesn’t mean the title company enjoys barking dog and screaming three year old.

8. Talk about real life
Sometimes I talk to Notaries who tell the Title company that you can call me to clean up the mess after you hire one of those $50 signers. Over half my work is clean up work. That sounds real to title companies unlike all the nonsense about how experienced and knowledgeable you are which just sounds like fluff. Tell real stories about how you handled complicated situations that others might have goofed. Mention that split signing where you did some complicated manouver on the Acknowledgment certificate and how you went out to sign the wife at 3am because she could only see you at that time due to her busy schedule as a nurse. This is impressive and much better than fluff.

9. Negotiate timing
You can offer a better rate if they get you late after rush hour. They might prefer to just offer you more and get the job booked.

10. Double book and get a bad review
Yes, you’ll get bad reviews from this, but double booking makes sense. People cancel jobs all the time when they hire you, so why can’t you cancel a few jobs. If you book jobs tightly, the other person will cancel 20% of the time — at least. So, if you book a job for $60 and someone else offers you $150, you can ditch the first job and take the other. You will probably get a bad review that will last for three years, but you will have $90 extra in your pocket. It’s a dirty technique. Not recommended, but food for thought and great blog material.

11. Never let them see you sweat.
Appearing calm and collected are the way to go. If you seem flustered, that is bad. Oops, that was eleven rules and I promised ten. Okay, disregard point eleven and just use antiperspirant.

You might also like:

How to negotiate fees like a pro
http://blog.123notary.com/?p=19198

Can you negotiate prices with SnapDocs?
http://blog.123notary.com/?p=16236

Notary Marketing 102 – Negotiating Fees
http://blog.123notary.com/?p=19784

A complete guide to getting paid
http://blog.123notary.com/?p=19794

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August 6, 2019

I Bounced Trustee signing – Refunded – 15 Min after docs arrived

Filed under: Ken Edelstein — admin @ 9:08 pm

I Bounced Trustee signing – Refunded – 15 Min after docs arrived
I asked the all purpose question – Is there anything else I will be asked to do other than print, go, legally notarize, ship, report completion. They said “that’s it”. They sent my standard PayPal fee in 5 minutes.

When the doc arrived there was a requirement to scan and email two of the pages; OK, I’ll live with it. Even though it requires finding a parking spot, scan, email, and back out to ship. But, as they paid so quickly – I just said to myself “such is life”. But, it gets worse, as usual with my telling a lot worse.

Postdate not Backdate.
Along with the scan and email was a statement from title that I could ignore the fact that the docs were dated for the day after the notarization was scheduled. That was on the Mortgage. Borrower was predated as (no changes) signing on the 5th, the witnesses (another surprise) date the actual 4th as do I. That sure would look strange. I check with American Society of Notaries – that’s prohibited. Strike One.

Notary notarize thy self
There were two documents for notary only signatures that called for venue, stamped and seal. The first had me swear to the validity of the attached borrower ID copy – also prohibited by ASN. The second asked me to “verify” that the correct person signed, again sworn by me. Strike Two.

The closing Affidavit
The borrower signed over the words “Minnie Mouse, Trustee” – but in the notary section after the before me was “Minnie Mouse, followed by a lengthy description of the trust details”. They did include a copy of the trust (to reassure me?). Thus I was providing the trust details that the affiant did not swear to! It was the same situation for several other documents. Strike Three.

Let me outta here
Fortunately they sent the docs on Tuesday, at 7PM with the task scheduled for Thursday at 3PM, about two days later. Of course nobody at title was there to answer the phone. How I wished I had asked for the person who gave me the assignment to provide their cell number. I sent emails only stating that I had issues with the documents and also processed a complete PayPal refund. I had not printed the docs as it is my custom to review the PDFs on screen to be sure I would be able to accept the task. I also sent screen images of the ASN site showing that the specifics mentioned above were prohibited notary functions.

Lessons Learned
During “first contact” I was given the choice of them emailing the doc to me or they would ship the package to the borrower. Always have the doc emailed to you – so you can take a look at it and not wind up in a situation where you must decline to proceed and also want a trip fee. That would make for everyone involved to be unhappy. Look carefully at those notary sections, they are your statement. The fact that they sent me the Trust is meaningless; the notarized document must be able to “stand on its own”. Years later if there is litigation would you have the Trust document? Has it been revoked? Are you qualified to determine if it is valid? I am only allowed in the notary section to have the name as on ID.

What to do
Run away from questionable jobs. Your defense attorney would cost you a lot more than the tiny notary fee. Don’t count on E&O to step in when your actions are clearly improper – Dump the illegal tasks!

You might also like:

Good Deed Bad Deed
http://blog.123notary.com/?p=16285

The 123notary elite certification study guide
http://blog.123notary.com/?p=20118

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January 17, 2019

Notary Etiquette 104 — General Tips

Filed under: Etiquette — Tags: — admin @ 3:19 pm

GENERAL TIPS
Return to Table of Contents for – Notary Etiquette 104
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1. Dress for success.
Business casual is great. People get complaints more for dressing poorly than for being a horrible Notary. So, go to Men’s Wearhouse first, and then buy that Notary course you were thinking of. And remember — it’s not what you know — it’s how you look! Notaries who show up in shorts and flip-flops get some serious complaints and even a bad review on their profile. In short, don’t dress like me.

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2. Forms you should carry
Carry loose Acknowledgment, Jurat and other certificates in your Notary Carry All Bag that you purchased from the NNA. Carry a thumb printer, wipes, and pens with you. Nothing is worse than a Notary that doesn’t have pens except one who wears flip-flops. Having good professional equipment makes you look like you know what you are doing even more than actually knowing what you are doing.

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3. Arrive on time
Nothing is worse than a late notary other than one who wears flip-flops.

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4. Follow up punctually
If you have to get the FedEx back, do so immediately. Do not wait to drop a package unless you are waiting for a callback. If you wait 90 minutes or more for a callback, consider that title needs their docs back and it might make sense to just drop it. That is a judgment call, so think carefully about it. If you get emails, answer them asap.

You have to be available after signings for up to the rescission date and sometimes later. If you become unreachable after the signing, you will get very serious complaints. The worst complaints we get about notaries are that they were rude, or unresponsive after they had completed work.

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5. Don’t be rude
If someone is rude to you, don’t reciprocate. Your reputation is on the line. You can get penalized for being rude even if the other person deserves it. So, watch yourself!

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6. Animals
If you are uncomfortable with animals in the room with the signing, you can politely ask if the animal can be put behind a firmly closed door. Dog owners assume that since they enjoy Fido jumping over them that it’s okay that Fido jumps all over you — after all, it’s okay because Fido’s a nice doggy.

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7. Where to sit
You are the facilitator of the signing, and you call the shots where people sit at the signing. It is often easier if you sit at the head of the table with husband and wife sitting next to each other. That way when person #1 signs and turns over the document, the second person can turn it over and sign it assembly line fashion.

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8. Tips for Jurats
In a Jurat, the signer has a choice of doing an Oath or Affirmation. Many Notaries today are very politically correct to the point where they assume that the borrower will be offended by an Oath and by default only do an Affirmation. This is offensive to those who want an Oath and also not legal. It is up to the borrower to choose which type of Notary act to choose, so just say,

“To execute a Jurat, we will need a statement made under the penalty of perjury as to the truthfulness of the document… would you prefer to swear under Oath under God or affirm on your honor?”

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9. Leaving a business card
At the end of the signing it is not bad manners to give them a business card. You never know when they will need another notarization.

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10. Do you answer the phone during a signing?
It is generally a bad idea to have phone calls during the signing. Some signing companies forbid this altogether. However, you might not be able to get your next job unless you answer your phone. So, if the phone rings, give the caller a minute before you cut them off. It is rude to answer the phone only to tell someone you can’t talk, and it is rude to the borrowers to have a long conversation with someone unrelated to the loan. This is a judgment call. However, it is sometimes hard to get a chance to talk to a Notary due to the fact they are always busy, because they are either at a signing, between signings, eating, or at church — with notaries this busy there is no good time to talk to them… ever!

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Please Also Read:

Best marketing resources for Notaries. This entry goes over active vs. passive marketing in detail
http://blog.123notary.com/?p=16322

Notary etiquette from Athiest to Zombie
http://blog.123notary.com/?p=13718

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