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January 10, 2011

Trouble getting paid? Have you tried our demand letter from hell?

Notaries complain all day long about how hard it is to get paid. The new complaint is that there are companies who will pay promptly, but not unless you bug them around 30 days after the signing. But, what about companies who just won’t or just don’t pay? First of all, research all signing companies on 123notary.com/s or Notary Rotary BEFORE accepting a job from them. If you work for known offenders, you will likely not get paid. Asking for paypal up front works for certain experienced notaries, but might not work for you. It is worth trying. But, what about after the fact?

Use our letter from hell!
Our letter from hell threatens signing companies in all sorts of horrifying ways that makes their skin crawl. This letter was composed based on the advice from many of our most seasoned veteran notaries from around the country. If this doesn’t get them to pay, they are either completely out of business. There is no 100%, but our letter comes as close to 100% for getting you paid that exists.

Testimonial

Just to let you know, your letter works and got me paid for a signing I was ready to write off.
Erwin

We have received other testimonials, but we didn’t publish them, and they are lost somewhere in my email account!

Links

Scary results when someone uses our demand letter from hell
http://blog.123notary.com/?p=2006

Template for our famous demand letter
http://www.123notary.com/howto-get-paid-signing-agent.htm

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January 9, 2011

Following Directions

A notary was given easy instructions for a particular loan.

He was instructed to CALL the Lender, Title Officer, and Processor in the event of even the smallest of problems. If they didn’t answer, then to leave a message. The notary was very experienced and trusted by many companies. So, the notary got to the signing, and started the signing. The borrower was to sign with their middle initial “Z”. Everything was fine, until the borrower had an objection about the XYZ Affidavit. The notary tried to explain the document on his own. Then, the borrower still wasn’t happy. So, the notary called the signing company who gave him an answer about the document. The borrower was happy, and the notary sent the documents back to the lender without issue. There was another small question about the Affidavit of Mahzhong too. But, the signing company was closed by the time he made that call. So, he called the lender, left a message, and then left the signing after a few minutes. Our notary decided to keep the Fedex until the next morning when he would hopefully hear back from the lender.

The next week, the notary got a letter in the mail stating that he was fired.

What did the notary do wrong?

(1) The notary explained the document to the borrower after he was expressly given instructions to call the Lender, Title Officer, and Processor if there was even a small problem

(2) The notary called the signing company instead of calling the Lender, Title Officer, and Processor. It turned out that the Signing Company gave a very shoddy answer to the question that the borrower asked. The Lender knew that the staff at the signing company couldn’t give intelligent answers to questions and that was why he requested that the notary call the Lender, Title Officer, and Processor — all of whom could give very professional answers to all pertinent questions.

(3) The notary held on to a time sensitive Fedex instead of dropping it off at a staffed fedex station. The receipt for the Fedex was for the next day, and not the day of the signing — another issue which was unacceptable for this picky Lender (who paid generously by the way).

So, the Lender called the notary and reitterated what was in the letter. The notary rebutted by saying

But, I always call the Signing Company when there is a problem.

The Lender responded:

Your job is NOT to do what you always do.

Your job is to do what I asked you to do. After all I am the one who is (or was) paying you before you got fired!

FOLLOW DIRECTIONS as long as they are legal requests!

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January 8, 2011

Scary results when a notary uses our letter from hell

Scary results when a notary used our letter from hell 

We get complaints from notaries every single day who are not getting paid on time, or not getting paid at all.  Since I care deeply about this situation, I have networked with Carmen (who I work with), and a few other very seasoned notaries to create a system for getting paid which is almost foolproof.  Nothing is perfect, but this system is as good as it gets.
 
Please visit
How to make sure you get paid signing agent  
Our system starts with the notary background checking ALL companies they work for.  Asking for references, and checking the company on the BBB website is a must.  If you already accepted the job, you could cancel if they have a margin of a few hours.  Otherwise, take your chances.  Keeping faxes and work orders in order is critical, and keeping the stub from company checks is a life and death issue. This is all talked about in detail on the how to make sure you get paid page. Notaries need to fax fills regularly with all pertinent information on the fax.  But, if you did everything right and STILL didn’t get paid — there is the template of our demand letter.
 
A notary used our demand letter, and the company threatened her with a LAW SUIT!!!
Oh my gosh!  Is it really true?  Actually, the notary only sent a “watered down” version of our template letter, but the reaction was almost postal…  The notary stated that they repeatedly contacted the company by phone and email, but never got paid for various jobs done. Then, the notary said that they would take the following actions by a particular date if not paid:

a.         Notify the Attorney General of the details and circumstances of the occurrence.
b.         Notify the Secretary of the State of Texas to look into the matter
c.         Notify other notaries public of the details of non-payment.
d.         Register the details of the occurrence with the BBB.
 
The signing company got back to her and said…
 
I feel obligated at this time to inform you that Ck # 15533 for $45 cleared your bank on 7-11-11, presented on 7-8-11 for Account #134554 (for a particular name).  That was less than 13 days after i sent you the email asking you to do the notary job in the (name of town), TX area.  Your email is making libelous or slanderous threats against myself and my company for which you can be sued in civil court  (i.e. notifying others in the industry that I do not pay my bills).  I feel it is now my duty to report you to the Texas Notary Division of Austin for making such threats when I can prove that you were fully paid within 2 weeks of the service provided.  I will be forwarding a copy of this email to them immediately.   It is a shame that you did not do your own research regarding payment of this service, before making such libelous threats…. (name of owner),  (name of business)
 
My opinion
I think the notary should have listed the particular jobs that were not paid for, i.e. the names of the borrowers, loan numbers, addresses, etc. I think that the notary should have kept track of all payments and all of the check numbers of all payments in the past, so that she would know what that check was for, and if it even existed.  It is easy for signing companies to scam notaries by making up fake check numbers. Most notaries don’t keep good enough records to keep track of it all — but you have to — or you might never see your money…

Tweets:
(1) Carmen, a few seasoned notaries & I developed a fool proof method for getting paid every time no matter what!
(2) A notary used our almost foolproof letter from hell to request payment & the company threatened to sue her!
(3) Our scary demand letter threatens to report the late paying signing co to the SOS, Attorney General, DA & more!

You might also like:

Getting what is due! A clever plan!
http://blog.123notary.com/?p=3221

Protecting yourself with a contract
http://blog.123notary.com/?p=2593

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January 5, 2011

The Five Food Groups of Notary Knowledge

I read Ann Handley’s blog about the five food groups of marketing blogging. But, what I didn’t realize is that the world of Notary knowledge also has several food groups. I’m just not sure if there are five…

Vegetables
Most notaries are like adolescent children. They hate taking tests, and hate eating their vegetables. But, vegetables are good for you say Jeremy and Carmen. Technical knowledge is the Notary equivalent of eating your vegetables. Learning about credible witnesses, spousal states, filling in the additional information sections on Acknowledgment forms, learning proper Oath verbiage — these are all nitpicky and very necessary forms of notary knowledge. Yet, most notaries are severely lacking on this type of knowlege. They can do the easy notarizations, but what happens when the going gets rough? Every Tuesday we publish blogs with technical knowledge for the benefit of the notaries. They get a free and valuable education. Unfortunately, notaries don’t want to read the technical blogs that much. They want to read about signing companies and some of our funny posts.

Meat & Poultry (vermin in the case of some)
We write posts about signing companies. Knowing which signing company is which, which have good reviews or bad, and how to get paid might constitute the meat of the notary business. Without this knowledge you won’t get fed, so you need it. Notaries love reading the dirt on signing companies, and it is not a waste of time at all. My advice is to learn to be quick at querying information on the web about signing companies on your i-phone in case one of them calls you up. You need to be able to find the informationin a snap, so you can know whether to work for them or not. Or, you can keep a handbook in your car and home of the various companies and keep notes that you update regularly about each company. That way you know if you should work for them. The vermin wise crack is a reference to signing companies who don’t pay up by the way!

Bread & Carbs
For me, marketing articles constitute bread and carbs. You need lots of marketing to give your business energy. Meat will make you strong, but Bread will give you long term energy the same way marketing gives you long term clients. We publish a Notary marketing article every Monday (Marketing Monday) for your educational purposes. Some of the articles are quite fun to read as well.

Milk & Dairy
I am not sure what type of notary knowledge can be represented by dairy products. Milk sounds like something that comes from a mother figure, so perhaps being mentored by a senior notary, or reading about the experience of a veteran Notary could approximate the equivalent of milk. We do not write many dairy oriented Notary articles, but perhaps we should! Ken writes the most in this category as he is the smartest notary I know!

Desserts
We write funny articles every Friday. Our Notaries love them. The total clicks for funny articles is nowhere near that for the ones about signing companies or articles showing who is making the most money and why. But, people always write in to us to thank us for the funny articles. They don’t generate the most clicks, but they generate the most smiles, and that is what counts on what we call Funny Friday over here at 123notary.

Condiments
Habanero peach aioli, mustard and Jalapeno honey dip might constitute condiments. Highly opinionated and controversial posts are good on a blog to raise people’s emotions and make them remember you. Once in a while we will post something opinionated or crazy, or tell a story about a notary who did something amazingly rude or illegal.

Summary
We hope you like the five food groups. Let us know if you have any suggestions. I’ll try to do more in the dairy department. I’m glad I wrote this little article because it reminded me to do so. Gotta go — dinner time!

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You might also like:

How good if your technical knowledge, should you learn more?
http://blog.123notary.com/?p=16683

30 point test synopsis
http://blog.123notary.com/?p=14233

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December 18, 2010

Notary Etiquette from A to Z

Notary etiquette from A-Z

Here are some basic rules of notary etiquette to keep you out of trouble and on good terms with your clients.

Don’t park in the driveway?
But, that is what driveways are for. They are for parking in. Wrong! They are for the borrower to park in, but NOT for you to park in without permission. You could be taking someone’s spot, or blocking someone. You might be leaking coolant on their driveway too. If there is a snowstorm and a snow plow will destroy your car, or if there is nowhere else to park, then ask to park in their driveway. Most people will not mind if you park in their driveway, but a few will mind.

Introduce yourself at the door.
Its good to have a pre-canned speech to give at the door. Let the borrowers know your full name, and that you will be assisting and supervising (facilitating) the signing of their loan. Let them know that your job is to introduce the documents and figures in their loan, but not to actually explain any of the concepts particular to their loan. Let the borrowers know that the lender is the only one qualified to answer specific questions about their loan.

Confirm the signing
Its polite for the notary to call the borrowers and confirm when they will be coming, and especially who is to show up at the signing. If Aunt Matilda is on the loan documents, she needs to cancel that visit to the hair salon and be at the signing.

Don’t make unpleasant remarks
Don’t make negative remarks about anyone regardless of whether they are associated with the loan or not.

Don’t discuss politics
Stick to talking about neutral topics like traffic and weather. Politics can run people the wrong way. Freedom of speech does not apply to notaries on the job. You have more freedom of speech in Moscow than on a signing. Talking about the wrong subject matter can get you off of a signing companies list, and then you lose work.

Speak clearly
A notary who mumbles, or speaks incoherently will not be a favorite with anyone. People need you to enunciate on the phone and in person.

Don’t rush the borrowers
Unless you agree on the length of your signing ahead of time, its rude to rush the borrowers. If you are having a night with ten signings and you will be late to all of the rest of the signings, then you are in a pinch. If you legitimately have to leave at a certain time, you can mention that you have to leave at 8pm, and that they are welcome to read their borrower’s copies for the next 72 hours and cancel the loan if they are not happy with any of the terms or figures.

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You might also like:

Compilation of posts about Notary etiquette
http://blog.123notary.com/?p=20505

Notary Marketing 102: Phone & communication etiquette
http://blog.123notary.com/?p=19764

What are Jeremy’s favorite blog entries?
http://blog.123notary.com/?p=18837

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July 22, 2010

Getting paid – the ins and outs

Many notaries complain to us that they don’t always get paid for their work.

We are very sympathetic. However,  sympathy alone will not help. There are some
simple methods we teach that can save you a lot of grief in the long run. Just follow our steps and you will stay out of trouble.

Accepting jobs from new companies.
When offered a job from an unknown company, ask for references. If they don’t want to give references, that is an easy way to screen them out. If they seem legitimate, you can accept the job. However, immediately after accepting the job, you should do a background check. Background checks can be done on the net in minutes and are easy.

Background check companies that call you
Look companies up on the BBB, 123notary’s list of signing companies, 123notary’s forum, and Notaryrotary’s forum. If you are on the road, use 123notary.com/S where you can look up signing companies on your mobile phone in less than one minute. If a company has more than 10% of reviews posted about them that are serious complaints, think twice about working for them. You are likely to get cheated or have a bad experience.

Track how long it takes particular companies to pay you.
If you regularly work for a particular company, keep track of when jobs got done, and how soon you got paid. You can create statistics on the average amount of days it takes for each company to pay you. If they take more than 60 days, that is seriously delinquent, and you should not work for a company that is regularly delinquent.

Keep good records.
You need to have a separate file for each company that uses you. Its best to use a computer database. Always backup your work and perhaps printout paper records regularly. You need to know who assigned what job on what date, and then check off that job once it gets paid. Write down the date you received payment and the check number. Keep the check stub too.

Have a line of credit for each company.
If signing company “X” owes you $600 and wants you to do more jobs for them, I suggest having them pay you what they owe you before you do any more work for them. Give each company a maximum amount that they can owe you and don’t do any jobs if you are over that number. I suggest starting companies out with a limit of $200 total, and don’t work for them if they owe you anything for more than 45 days. If you have gotten three paychecks from them, you can raise the limit to $300. If you have gotten ten timely paychecks from them, raise the limit to $500. But, the minute a single job goes more than 45 days without pay, stop work for them ASAP, or you could get cheated out of everything. Many notaries get strung along by companies and get cheated out of thousands.

Bill regularly
If you work for a company, they will not always automatically pay you. You have to send weekly invoices for whatever jobs they haven’t paid you for. Make sure you mark off which job they paid for and what the CHECK NUMBER was. If you don’t keep this information and keep check stubs, you will get cheated. If they owe you money more than 30 days, start calling them weekly about what they owe. If they owe you for a single job for more than 45 days, stop working for them until you get paid.

Low pay?
Many notaries complain about companies that don’t pay much. Its better to get low pay than no pay. Times are hard and many people are out of work. Take what you can get. If you are a fancy notary with great connections, you can pick and choose what work you take. If you are desperate for cash, you should take low paying jobs from reputable companies. However, don’t take work from companies with a track record of non-payment, or you will be working for free.

What if companies still don’t pay?
Use our template of a demand letter on http://www.123notary.com/howto-get-paid-signing-agent.htm
This letter works 90% of the time. The times it doesn’t work is when the company is basically no longer in business, or insolvent.

You might also like:

Notary Marketing 102 – Getting Paid
http://blog.123notary.com/?p=19794

Protecting yourself with a contract
http://blog.123notary.com/?p=2593

What tasks can you do which are worth $1000 per minute?
http://blog.123notary.com/?p=4113

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November 30, -0001

Point (5) HUD (6) Occupancy (7) Deeds; The Value Menu

Filed under: Loan Signing 101 — Tags: — admin @ 12:00 am

I get paid enough to get something on the Value Menu

His name was Chester. He had been a Notary for years and he had seen it all. People liked hiring Chester, because he was on time, knowledgeable, and had quite a sense of humor. Unfortunately, a good sense of humor can be like a double edged sword. Not everyone will like your jokes. Chester was good at introducing the documents, and answering all questions.

CHESTER: Hi, my name is Chester. I’m going to be your Notary Signing Agent today. I am here to supervise the signing of these documents. If you have general questions about the documents, or what information is in which document, I am happy to answer. However, if you have specific questions pertaining to your loan, I will most likely refer those questions to your Lender.

ELLEN: Got it.

(ring-ring)

ELLEN: Hello? You want to speak to the man of the house? You must have the wrong number!

CHESTER: Let’s open the package here. Okay, this is the Deed of Trust. This document includes a property address, the amount of the loan, and ties your property as collateral for the loan. Additionally, it states the expiration date of the loan in 2045.

ELLEN: Right after the war of 2045. How convenient. I heard the war was going to end in June, and my loan expires right in July! Perfect! We’ll have two things to celibrate.

CHESTER: I didn’t know a war was scheduled.

ELLEN: Oh, that’s the new thing. Instead of going at it right away, people are so busy these days that they don’t have time for wars, unless they are scheduled at least twenty years in advance. I even have an app for that. It’s called — schedule my war. It has a D-day add-on too! Pretty cool. Looking forward to it.

CHESTER: And I thought that I was usually the funny one at signings. Now, this document is The Note. It has your payment amounts, if there is a prepayment penalty it will discuss that, and it has your Rate, and the amount of the loan.

ELLEN: My rate? My rate is by the word. Yeah. I charge by the word when I write material. But, my manager says that I should charge by the laugh. I get one rate for my initial time telling the jokes and then residuals. We do that at clubs too. Instead of a $30 cover charge, we have a laughometer strapped to each person. We charge them based on how many times they laughed and how hard they laughed. One guy had to Mortgage his house to pay his bill the last time I was on stage. Oh! Only 4.5% Cool! I won’t have to Mortgage my house to pay that. Did I say that? Oh — I AM Mortgaging my house and as a result will have to pay that. Got it!

Chester’s signing with Ellen went well. She would have appreciated his jokes if she hadn’t kept him laughing with her own jokes. But, Chester’s next signing didn’t work as well. The problem happened when he got to the HUD.

SAM: And who did you say you worked for again? You’re a subcontractor, right?

CHESTER: I subcontract for H&B Lending, over $40 billion served (lended)

SAM: I’m loving it! Don’t I deserve a break today?

CHESTER: Give ME a break, that ad is 40 years old! And this next document is the HUD. The HUD itemizes all of the expenses related to your loan.

SAM: Let me read that. Hmmm. On this line it says that the Notary fee is $250. How much of that do you get?

CHESTER: Oh, enough to get something on the value menu at McDonalds.

SAM: Okay, that’s not funny. Get out of my house! You damn Notary!

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Point (5) The HUD Settlement Statement
This document is often faxed or emailed at the last minute as Lenders often do not have their act together and need to make last minute changes to documents. Without the HUD, the loan cannot close.

The Settlement Statement or HUD contains information about fees and payoffs. Here, you can check to see what the Notary fee is and compare that to what you are being paid. Do not discuss these numbers with the borrower because it is between them and the Lender, and they are both relying on you for confidentiality. If the borrower already paid an appraisal fee out of their pocket and they are being charged again, for example, have them talk it over with the Lender. Don’t try to answer whether or not they will be reimbursed for certain fees; just have them speak to the Lender. If the Lender is not available, let them know that they have several days to talk to the Lender while they have the right to rescission (the right to cancel). The above situation with appraisal fees happens frequently.

There are several other documents that are similar to the HUD such: as the “Estimated Closing Statement” and the “Good Faith Estimate”. These documents were often drafted earlier in the loan process and don’t always reflect final numbers.

Seasoned Notaries often know what piece of information is on each line of the HUD and have the structure of the document memorized.

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Point (6) The Occupancy Affidavit

There are different variations to this document; sometimes it is called ‘Occupancy Affidavit and Financial Status’. The purpose of this document is for the borrower to state that they live in the subject property (which means the house they are borrowing money on). In addition, it asks the borrower to state that they haven’t had any sudden financial changes — for example, unemployment or bankruptcy. Keep your eyes open; if you don’t check which variation of the Occupancy Affidavit you are dealing with, you might make a fool of yourself (a fool and his money are soon parted.) This document is usually notarized.

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Point (7) Grant & Quitclaim Deeds

There are four major reasons to have a Grant Deed.

(1) To transfer property in a sale of property

(2) To take someone’s name off of a deed so they won’t be liable for a loan when the other owners want to borrow money.

(3) To transfer the property to or from community property in a trust.

(4) To change someone’s name on the deed
The deed could transfer a property from “Jane F. Doe” to “Jane Doe”. This is very common for people with name variations because sometimes a loan can’t fund without the property being recorded as being owned by the owner with a particular name variation.

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Quitclaim Deeds

Quitclaim Deeds are often used to take a person’s name off title. Here is some more information:

A Quitclaim Deed is a legal document which transfers a property to the buyer or owner, whatever interests in the property are held by the maker of the deed. A Quitclaim Deed does not guarantee that those interests are valid. By accepting such a deed, you accept the risk that someone may later appear with a valid claim to your property. A Grant Deed on the other hand guarantees from grantor to grantee that the title is clear. An example of a circumstance where a Quitclaim may be used is where one spouse is disclaiming any interest in property that the other spouse owns. Of the different types of deeds, the Quitclaim has the least assurance that the grantee receiving it will actually get any rights. A Quitclaim deed does not release the party quitting claim to real property from their obligations in any mortgage or other lien secured against the pertaining property.

A Quitclaim Deed is a common, but not standard document in a loan document package. Sometimes, ownership has to be transferred or someone needs to be taken off a Deed before a loan can officially go through. Quitclaim Deeds are always notarized using an Acknowledged signature and the signer must always be positively identified by the notary public for security purposes. Some states also require the notary to take fingerprints in their notary journal for Quitclaim and other deeds affecting real property.

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