Here is what the Notaries have to say about this company
“On 02/12/2016 we posted comments about Xome Signing. We also said that if they remitted we would let you know. Well, today they remitted! We received the balance of the agreed fee.
By-the-way, we used the letter that is available to us via 123–worked like a charm.
Will I work for them again, yes I think I would, if they offer?”
“Xome just shut me off from receiving business not because of problems with files but because I raised a potential security issue with them. Xome solicited me to sign up for direct deposit. I did so by Faxing them my personal account information as I did not want it to be sent across the internet via email. Sending unsecured information across the internet is the very reason we go to various internet sites to pick up documents – SECURITY of personal data!
Once they connect your direct deposit they send you an email (in my case 2) in which there is a link to a PDF attachment of the document I filled out, which includes my account information!
They did not seem to understand that this is an issue to me. I tried several times to explain why this was a problem but the lady on the other end kept insisting all the big companies have audited them and they are in compliance for security. While I appreciate the notice that the connection has been made, there is NO reason to INCLUDE THE ORIGINAL FAX I SENT SO AS TO AVOID THIS VERY ISSUE!”
“First, even though 123Notary’s own blog has aptly informed it that Trusted Signing is now XOME, the newest signing company lists this as “Trusted Signing” instead of XOME.
Second, when they switched to the XOME App, my app did not work on my iPhone initially since it was a iPhone 4S. Now that I upgraded phones and reinstalled it the app does work but it has no ringtone or chime I can associate with a new signing. But that did not even matter because one day while I was looking at my iPhone I saw an order came in and immediately replied. But I did not get the assignment. Obviously, there may be time delays die to cell phone transmission delays.
I used to do a brisk business with them. Since they switched to the XOME app, my business has declined to ZERO. I have easily lost over $1000 in signings since they did this. ”
Xome has been sending me offers regularly via their mobile app.
Having said that, there is a fee offered which you can readily accept (and get the signing, btw) or you can reject it by saying that the fee is too low, or you’re busy or whatever.
Their fees are low, IMHO, although they claim that they pay us 72% of the fee but they’re trying to keep their fees low to their customers.
I have accepted some, but rejected others for low fees. I never hear from them in that event, apparently someone is willing to work for less.
It’s clear to me that they do not value the service we provide, nor do they truly realize what it costs for us to maintain our services. I just repaired the water pump on my car to the tune of $672 so I feel the pain right now.
I will say this, they pay quickly, I did two signings for them in December and got paid already for both. ”
“I got a request from them last week for a signing today in a neighboring town for noon today. The day before the signing I didn’t have the documents, I also got another call on an assignment from National loan Closers. I said I was busy at noon so I said It would do it t 2:00 PM, the agreed. I thought it would be a good afternoon with two signings in the same town each paying $150.00. I got an e-mail from National Loan saying the documents were ready, still nothing from Trusted Signing on their appointment. As I printed the documents I noticed they had the same Title 365 number on it as the one from Trusted. I called trusted and they called me backing saying the mistake was the borrowers fault , they applied for two refinances. I know the borrower for some time, they said they only applied with one company, title 365, and couldn’t figure out why they got a call from Trusted, and National Loan wanting to move my signing time to 2:00PM.
I finished the assignment for National and still had no paperwork from Trusted, just lame excuses. From now on if Trusted Signing had a refinance at my next-door neighbors house and offered to pay three times my normal rate I still wouldn’t work for them. Trusted Signing, can not be trusted!”