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January 26, 2011

Clarifying vague claims in your notes section

Vague: I am experienced
Better: I have signed a million loans including reverse mortgages, HELOCS, 1st & 2nd mortgages, and Debt Consolidations

Vague: I am dependable
Better: I always confirm the signing from my car. I let them know my ETA and let people know if I am running late (which is not the norm)

Vague: I am meticulous
Better: I always triple check my work and make sure that my stamp is clear, especially on recorded documents.

Vague: I love people
Better: It is so nice to constantly be meeting new people all the time at signings.

Vague: I love animals
Better: I always introduce myself to all of the animals at a house when I do a signing. Animals understand me — and if you don’t believe me then ask them!

Vague: I am detail oriented
Better: I am very particular about where each initial goes, and how it is formed. I like people to put suffixes on their initials such as Jr. or III when applicable just to be thorough.

Vague: I am very professional
Better: I wear business casual to all signings. I introduce myself at the door and NEVER park in the driveway unless requested to by the borrowers. I introduce the documents one by one and show the borrowers all critical information on each one, before we start signing.

Vague: I have a flexible schedule
Satirical: My schedule is very flexible because IT does yoga. I do not do yoga, but my schedule takes regular yoga classes at Bikram, so I can accommodate signings at the oddest of hours.

Better: I am available from 8am to 10pm, but will consider signing after that if given advanced notice and extra financial compensation.

Vague: 10 years of notary experience
Specific: 1000 loans signed (more more informative)

Vague: I have 20 years in the financial industry
Specific: I was a Mortgage Broker for 10 years and a Title Officer for another 10 years.

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January 20, 2011

The debate over what goes at the top of your notes section.

Filed under: Your Notes Section — admin @ 8:56 am

We have so many different types of notes sections out there, it is hard to know what is best. Some people emphasize their certifications, title companies they are on the approved list for, or types of loans they know how to sign. All of this is good information, but how do you win the game as far as creating a winning notes section. I compared high placed listings and also compared stats for Notaries in the same geographical areas and learned something. So, we have some answers!

As a general rule, what I found to be true is that my semicolon system of punchy sales points is the best way to format the top of your notes section if you want to get clicked on. Just put your most salient features at the top like this:

“Fluent Spanish; 123notary & Notary2Pro Certified; Apostilles; Last Minute Okay; Experienced with REO, Reverse, Construction, Investment Loans, Buyer & Sellers, Debt Consolidations…”

Notice how concise my points were. They have to fit in a small space because the top of your notes shows up on the search results page, and a goot top of your notes section will entice lots of clicks! here are some other points about what info could go near the top of your notes.

Adjectives & Fluffy Information
Telling the world what a great person you are and making lists of adjectives such as reliable, responsible, experienced, professional doesn’t get you anywhere. That is NOT information — it is unverifiable fluff. Being friendly, or people oriented are better self-descriptions as not all people claim to be friendly. Having a background profession such as customer service or elder-care can help you verify how patient and caring and good with people you really are. Prove it — don’t claim it! Rambling in your notes section about how you go everywhere and do any type of signing once again is not information. Stick to specifics and helpful information.

Any Type of Signing
I compared a metro where there were many types of notes sections. The one that says they do “any type of signing” did the worst. Tell us a list of at least six types of financial packages you know how to sign, i.e. Refinances, Purchases, REO, Reverse Mortgages, Helocs, Construction, Time-Shares, etc.

Lists of types of loans
In one particular metro I compared the top eight notes sections. The one who had a long and specific list of types of loans signed got the most clicks. The one who mentioned how many years they were a signing agent and then listed specifics was the next best.

Unrelated Experience
We had a guy who was a fireman. He mentioned this at the top of his notes section. That is better than leaving it blank, but his click average was far down the list.

Taking Paypal and Credit Cards
Here is something unusual to add to your notes section. I like it. But, the stats found this listing to be average in terms of clicks.

Full-Time
In another area where we compared notes, a Notary claiming to be full-time did above average.

Radius
A Notary listing who mentioned his radius did much better in terms of clicks than other Notaries right above or below him on the list. Radius is a specific piece of information that people can put their finger on.

Approved List
If you are on a white glove list or approved list of a Title company, that is a very good piece of information to add. We compared a few approved Notaries who mentioned it at the top of their notes who did substantially better than the others in similar positions in the same area.

Guarantee
We have very few Notaries making guarantees. However, the one who I analyzed who does have a money-back guarantee does better than the others in his area.

Repeating your Name or Hours
People can see your name and your 24 hour icon already and don’t need to see it again in your notes. You are taking up space at the top of your notes section where you could write something else. Dont’ waste space. Put your selling spots up top.

Certifications & E&O
It is good to mention this in your notes section, but not at the top of your notes section unless you can make it concise.

Prompt & Courteous
These adjectives do not get you clicks. Anyone can claim to be prompt and courteous. Let your work prove it, but let your notes inform people about something more substantial.

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January 6, 2011

Your jumbled or too short notes section is costing you 50% of your business

Notaries just don’t get it. They think that 123notary is a magic service. All they have to do is pay us some money and they will be rolling in jobs. They also have to follow our advice if they expect to get anywhere. Get reviews on your listing, pass our test, and for God’s sake, fill in your notes section. Below are some common problems with people’s notes sections.

1. Omitted
Many Notaries just don’t get around to filling in their notes or claim that they have nothing to say. Say something for God’s sake. Talk about your radius, professional background, types of documents or loans you are familiar with, or your personal style doing business.

2. Jumbled
Most Notaries write a long paragraph that includes their name, equipment, a few adjectives about how great they are, hours, counties and anything else they can think of. This is a disorganized mess and it means that your brain is a disorganized mess. Clean up your act and divide your notes section into logical paragraphs and keep it easy to read and formatted in an attractive way.

3. Fluff
Most Notaries tell you lots of fluff about themself that any other Notary would claim. Claiming it doesn’t make it true, and those reading your notes are tired of seeing the same old claims thousands of times in a row only to find out that the claims are very rarely true. I am professional, reliable, responsible, accurate, etc. are claims that won’t get you anywhere. Being experienced helps, but reliable counts against you. The most unreliable and unskilled Notaries are the first ones to claim to be reliable — think about that. Notaries that actually have merit talk about specific types of loans they sign, specific Title companies they are on the white glove list for, and specifics about what they do to get your job done. Facts — not fluff please unless you are in the pillow business!

4. TMI
Too much information can also be bad. If you are experienced with two hundred types of documents, it might not be a good idea to list them all. I would not list more than twenty, unless you have a link to your web site where you can list them all. Listing 500 zip codes also creates a mess on your profile and on my site. Please don’t do this. Keep the right amount of information and keep it straight.

5. Misinformation
Some people claim to speak Spanish when in fact they cannot get through a loan in Spanish. If you claim to know a language and put it in the language box, do NOT do so unless you know enough to get through a signing. This will involve understanding a lot of Mortgage and Legal terms which are not always known to the layperson, and you might not know from hanging out with Aunty Consuela who talks to you in Spanish about issues concerning daily life, your kids, your husband, your cooking (and how you added too much salt yesterday,) etc.

6. Omissions of quick & good content
Popular things to add that are typically not added in notes sections include:
Radius — those reading your profile would lose to know your radius.
Last minute assignments — since many are looking for you to jump and run, saying up top that you do last minute is good.
Equipment — Don’t write a novel on this, but some quick pointers on what you have might help.
Languages — Add this
Loan Types — a comprehensive list of loan types helps a lot. Don’t leave any out.

7. Rambling
Going on and on about how you put the client first and how you keep things confidential and you value professionalism to the utmost is using lots of words to say basically nothing. Be informative in what you say, and make sure the reader can put their finger on what you really mean rather than just rambling.

8. Education
You can mention all of the agencies you are certified by or background screened. Any designation is good. The more the merrier.

9. Keep your notes updated regularly
We keep track of how often you update your notes. Many people have had the same information for five years and we don’t like that. Login and brush things up from time to time.

10. Mistakes
Don’t make spelling mistakes as people will refuse to hire you based on that. Title companies assume that if you make a spelling mistake you will also make a mistake with their loan which is a reasonable assumption.

11. Ask for help
We help people with their notes. We make quick commentaries and can tidy things up. We can’t write it for you, but we can rearrange your notes or clean them up.

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You might also like:

How to write a notes section if you are a beginner
http://blog.123notary.com/?p=16698

2014 excerpts from great notes sections
http://blog.123notary.com/?p=13613

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October 22, 2021

How personal should the “about you” section of your notes be

Filed under: Your Notes Section — admin @ 8:01 am

I got an email from a Notary. I told her that she needed an “about you” section in her notes section.

First of all, where should an “about you” section go?
In my opinion, below your experience and below your designations, but above your geographical coverage areas and closing statements.

What should an “about you” section be about?
It should be about you!

How personal should it be?
It could include a little about your personal life, job history, and what is unique about how you handle your notary work.

How to come across in your about you section:
Many notaries sound cliche when describing themselves. They claim to be responsible, reliable, and take your clients’ confidentiality with the utmost of importance. Many claim a .00001% error rate, but in the unlikely case of an error, they will go back and fix it.

My advice is as follows:
Avoid adjectives that people have heard thousands of times. They don’t want to hear it. Avoid talking about your error rate, or lack of an error rate. Nobody believes this coming from you. Try to be more unique. Talk about something else that will not put the reader to sleep. The main thing to remember is that the reader has already read 500 profiles today and is bored. They want someone who is interesting, pleasant, knowledgeable, and stands out.

The notary who claims to be knowledgeable gets ignored. The Notary that lists 30 types of signings they know how to do, and in alphabetical order gets noticed. See the difference? Show them rather than telling them how great you are — if in fact you really are great.

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March 18, 2021

Don’t repeat your name in your notes

Filed under: Your Notes Section — admin @ 4:44 am

When people look at the search results, they see your name, city, phone, cell, and the top of your notes. If you repeat your name in your notes or that you are a commissioned notary in the state of Delaware, you are wasting space.

The reader ALREADY knows you are a notary in Delaware, otherwise why would you advertise on 123notary in the Delaware section? — Unless you were insane… They already know your name is Rhonda as it says two lines above that you are Rhonda. Do you need to tell them twice? That space at the top of your notes could be used to tell them what makes you different from the other notaries. Perhaps you visit jails, hospitals, do debt consolidations, or are good with pets.

The bottom line, or in this case the top 200 characters are that you should not tell people something they either already know or do not need to know. Tell them salient features about your notary service, experience, or designations.

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March 8, 2021

How does Jeremy rearrange Notes?

Filed under: Your Notes Section — admin @ 4:33 am

From time to time I will go through the entire site and go through people’s notes sections. A lot of people put their best information and hide it at the bottom of their notes and then repeat their name at the top. What they need to realize is that the top of your notes section shows up on our search results and can attract or repulse prospective clickers.

I scan the entire notes section and look for interesting, unique, or factual information about experience. That is what I like to put at top.

What I don’t like to see on the top is, “Hi, my name is Julie.” or “I am a Notary and Signing Agent.” This is tantamount to saying, “Hi, I am Julie and I have two legs and one nose… I use it to smell, and take that is justification that you should hire me for your next notary job.”

Some people say something catchy, or have a language skill, or do Apostilles, weddings, or something else noteworthy. This is what I typically rise to the top. Then others put their coverage area at the top — I typically move that to the bottom. It is good information, but is not what the readers look for first.

Then, if I see “turn-off words” such as reliable and responsible, I inform the notaries that nobody wants to hear you claim to be responsible. They want to hear your clients write a review stating how responsible you are. You claiming it about yourself is not only worthless, it is cheesy, (and not the fancy imported kind) and a waste of the readers time. Stick to the facts, and make your descriptions of yourself have more flowing sentences and less cliche adjectives.

Sometimes I will see information that is hard to read and simply it. “I do refinances and often do conventional. I have also done many VA and modifications. My specialty is Reverse mortgages.” I simplify this to read: “I do Refinances, Conventional, VA, Modifications, and Reverse Mortgages which are my specialty.” It flows nicely because it is a pure list with no interruptions, and is a lot easier for the reader to process the information.

Then, I make bullet points out of quick pieces of information about your certifications, background screening, and insurance as a general rule.

I do other things too. But, the point of reorganizing your text is to make you more attractive to buyers so you get more work and so my site gets more regular users. 123notary has the best notaries in the business and is also a very organized site. We don’t have the gadgets of Snapdocs, but we specialize in quality in a way that nobody else does. That is why we attract more high paying jobs than any other directory.

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January 24, 2021

What to emphasize in your notes in 2020

Filed under: Your Notes Section — admin @ 1:27 pm

Things change; people change; The only thing that stays the same is that you need a good notes section on your listing on 123notary. But, what should you write about?

Certifications
Most people have the generic information. NNA Certified (good to have). LSS Certification (will get you clicked on), and Notary2Pro Certification (in our opinion the best one.) 123notary certification (hard to get but proves yourself and will get you more clicks.) If you mention your certifications, emphasize the ones that are harder and more in demand when you write notes. It is also really good to have three or four certifications if you want to stnad out.

Memberships
Anyone can get a membership just by paying. It doesn’t make you special. But, if you have five memberships to notary agencies, four certifications and some empowering notes on your professional background, that is impressive.

RON & Pavaso.
There are more and more Remote Online Notaries out there. Not all states allow this, but they get clicked on. Having an IPEN designation (whatever that means, sorry I’m old) helps you stand out too. Everyone on our site does notarizing, but how many do RON or can use Pavaso? Personally, I feel that if you are female you should be a RONDA — just my opinion.

Less Common Loans
Everyone does refinances, but how many do Debt Restructuring, demolition loans and time shares?

ME: Do you do time shares?
NOTARY: When I have time!

Focus on what makes you stand out, and write about the other stuff too, but put the jazzy stuff where it is more visable.

Unique Phrases
I scoured our site looking for unique notes sections and found a few somewhat good ones. But, we basically have hardly any notes sections I would give an A to which is sad. But, you can work on writing something unique and classy or funny about yourself and it might draw attention. Put something on there and see how people react.

As usual, if you need help with your notes, ask me! Email us.

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July 9, 2020

Copying your notes will not get you clicks

Filed under: Your Notes Section — admin @ 9:22 am

I make welcome calls to all of our notaries. I often inform people that their notes section is blank. They say, “No problem, I’ll just copy my bio from such and such another site.” Or they say, “The bio should already be on there.” I am looking at a blank notes section on their listing and they are assuring me that it is not blank. I wonder which one of us is correct?

In any case, your notes section is one of the most critical parts of your listing. If you describe yourself well, you get more clicks and more jobs. If you leave it blank, write a one liner, or create a poorly organized notes section, you will get few clicks.

Copying your notes section is a problem simply because of the programming on 123notary.com. The top of your notes section shows up on the search results. If your copied notes say, “Hi, my name is Julia.” then that is what will show up on the search results when people see your listing along with the other local listings. Since they already know your name is Julia, you are wasting precious space telling them something redundant.

It is more effective to put your experience and selling features at the top. Mention what makes you stand out. Do you do jail signings, last minute signings, and what types of loans have you signed before?

Additionally, I have found that notes sections on 123notary.com perform better if they are in a particular format. Your copied notes will not be in that order or format. We have written countless blog articles in the category called, “Your notes section.”

So, try to read lots of our articles on notes sections and don’t copy and paste your notes. But, copying your notes is a lot better than leaving your notes blank. It is also good to touch up your notes a few times per year to keep them fresh.

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April 12, 2020

Copying your notes over from Snapdocs? Bad idea

Filed under: Your Notes Section — Tags: — admin @ 9:12 am

Many Notaries just like to copy and paste information. It is easy and thought-free. Thinking burns a lot of ATP, so why not conserve. The problem is that 123notary is not programmed like Snapdocs. The top of your notes section shows up on the search results. So, if you say, “Hi, my name is Mandy.” people will not click on you because they already know your name is Mandy, but don’t know what is unique about you and your experience.

It pays to have Jeremy (that’s me) go over your notes. No, it doesn’t cost anything, but it will benefit you a lot. When I go over people’s notes and fix them up, people get an average of 55% more clicks. It takes me about two minutes. I have done this tens of thousands of times and am good at it. Please allow me to pat myself on the back.

Notes sections on 123notary should focus on certain types of info, and be in a particular type of order. Don’t put all your info in an endless long jumbled paragraph. Divide into sections with experience and unique selling features at the top. Your personal introduction should NOT come at top, because that is not as critical to the hiring decision as what is unique about you and your experience.

So, read our tutorials on the blog about how to write a good notes section in the “your notes section” category on the right column of this blog. The comprehensive tutorials from back a few years ago are more thorough, but everything we have written on the topic is useful.

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March 20, 2018

Notary Marketing 102 — The Top of Your Notes

Filed under: Loan Signing 101 — admin @ 7:51 am

Return to the Notary Marketing 102 Notes Tutorial

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1. TOP — Selling Points & Experience
A good notes section should start out by mentioning some quick points about why someone would want to hire you. Here are some points that do well in the top section:

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Number of Loans Signed – Most Notaries hide behind their years of experience. But, the Title companies want to know how many loans first as years is not a definitive metric of how much actual experience you have. What if you signed ten loans per year for ten years, that is only 100 loans. If you have thirty or more years of experience, list it in a format such as: Notary since 1985.

Jail & Hospital Signings — Many people need service in unusual places, so if you are specializing in jails and hospitals, you should mention this at the top of your notes.

100 Mile Radius — In remote areas, people need service far from where you live. If you offer this service with a smile, you will attract a lot more business.

eSignings — Listing unusual services makes you look highly skilled, and will attract specific types of work.

Hours — If you are a 24/7 Notary or a night owl, let the world know this first, because a lot of people need help at night and the other Notaries probably don’t want to be bothered.

Languages — Spanish and Vietnamese are the most demanded languages. But, if you speak another language, put that up top so people will know right away. If you speak Spanish, it is better to claim to be “bilingual” as it carries positive cultural connotations.

Specific Experience — Mention specific types of financial packages or documents that you are accustomed to signing. If a client has that exact package they might be more likely to call you first.

Catchy Phrase — Sometimes a catchy phrase about yourself, your business or service can win the game. Often it is a one-liner that is artfully phrased and catches people’s attention. Don’t bore them with fluff, dazzle them with class!

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LINK: Buzzwords to avoid in your notes section
http://blog.123notary.com/?p=19054

LINK: What NOT to put at the top of your notes section
http://blog.123notary.com/?p=19056

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Examples:

EFFECTIVE
24/7 service; 8500 loans signed; last minute signings; Bilingual; Experienced with Modifications, eSignings, REO, Time Shares, Refinances, VA, FHA, 1sts, 2nds, and Helocs.

Commentary
The effective top of your notes section stresses time of availability, level of experience you can really put your finger on (# of loans is a better analytic than years because the reader could assume that you did very few loans per year for ten years which is not impressive.) “Last minute signings” is a great phrase because many notaries do not like to be bothered at the last minute. Unusual types of financial packages are also good to list and this section lists ten types of packages. I would stop at twelve types of packages per paragraph to avoid overload.

HORRIBLE
I have been a notary for twelve years and know my way around the business. I am responsible and know everything I need to know. NNA certified.

Commentary
The horrible top of your notes section commentary lists years which is bad because you don’t know what quantity of actual work was done per year. There is some bragging and self-promotion which I called “inexpensively bought credibility” which carries no weight because it is self-verified credibility. Then there is the NNA certification which is not a selling feature as almost all Notaries on 123notary are NNA Certified. You have to mention what makes you different and better, rather than what makes you average.

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