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May 17, 2011

Fax Backs are a Pain!

Fax Backs are a pain!
 
Notaries want to make easy money, and why not?  Everybody else wants easy money too!  But, the realities in the notary world are not fair.  A handful of notaries walk off with unreal amounts of money for doing easy signings. Maybe they have a nice manner, or have experience?  Maybe people swear by them?  They are the lucky and the few, and they are not complaining about anything.  But, for the rest of us, we have to hustle for our money.  Some jobs involve putting up with cancellations. Other jobs are for companies that don’t always pay you, or string you along while you wait for payment.  Some notaries end up with “Readers”, who are borrowers who read every letter of every word in every document and ask a total of about three dozen questions, call the lender three times, and take forever.  But, these cases are mild compared to signings with fax backs.  Fax back has become  a dirty word in the signing agent business!
 
Commentary from notaries
I love reading forums and hearing what notaries have to say.  One notary says, “I don’t usually do these fax back signings”. Another notary states that after downloading, printing, driving, coordinating, and signing, its just not worth it to do fax back jobs for $60.
 
Why do companies require fax backs?
After running a Facebook profile for over a year, and a Forum for years, I realize that some notaries really know their stuff well, while the majority really do not even know what they are supposed to explain to the borrower, and what to refer to the lender.  Most notaries do not know what a “Document Date” is, or how to distinguish it from a document creation date. A few, can not even distinguish it from a signing date or notarization date.  Even if a notary is certified by NNA or 123notary, it doesn’t guarantee that they know their stuff. Our certification allows two wrong, and if one of the questions you got wrong was regarding what you can tell the borrower, then you could cause a lot of trouble.  The simple fact is that something like half of the mobile notaries out there do not know what they are doing, have not been trained, and need to get educated fast.
 
The companies requiring fax backs hire inexperienced notaries
To safeguard their loans from inexperienced notaries, the companies requiring fax backs read the faxes to see if documents were notarized correctly and signed correctly, so that they can have another notary go out and take care of business if there is a problem.  And, there could be more problems than you might think. For the notaries who do know what they are doing, they feel insulted being required to do fax backs. Its a waste of time and an insult to their intelligence, right?  Experienced notaries should work for outfits that make it a practice to work with experienced notaries and stay away from this type of babysitting job!

Tweets:
(1) Why do so many companies require fax backs? It is because notaries often miss things which could ruin a loan!
(2) Companies requiring fax backs generally hire inexperienced notaries.
 
Here are some related posts on the forum!

Fax Backs
 
Nation’s Direct and Fax Backs
 
FASS and fax backs
 
New Milleneum and fax backs 

Countrywide huge fax back

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3 Comments »

  1. Is there anyone that charges extra for fax backs? I just did a closing for Nations Signature Closers and faxed back 26 pages! The other day I did one for Notary Direct and faxed 40 pages. I find this happening more and more. I think it’s a pain in the neck. Any comments?

    Comment by Nancy Lane — August 30, 2011 @ 8:05 pm

  2. Most of my closings do not require faxbacks but the ones that do always seem to want half the package faxed or emailed back. I am charging a fee for this service as it requires me to go back to my home office from the signing which could be 3 miles away or 45 miles away. Also, I find that I miss my FedEx or UPS pick-up for the day when I have to email documents back. Also it makes no sense to fax or email documents when you are overnighting them for someone to review the next day anyway. I think charging a fee per page or flat fee for this service is fair. If a title or signing company does not trust you enough and does not want to pay for this extra service then they are not worth the time. Good luck.

    Comment by Beth — October 21, 2011 @ 3:59 pm

  3. I don’t charge extra for faxbacks. I don’t fax, but scan and then email. It is much faster and you can see instantly which documents are going to be received correctly by the customer. Certain documents must be received the same day for funding due to the nature of the transaction. A purchase, the refinancing of a second home or any loan not requiring a 3 day right to cancel will normally require documents to be sent the signing day via fax or email. They are the top priority and I will not delay the transmission of these documents in any way. If a title company requests fax backs on a refinance with a RTC I will give secondary status to it. I will get them back as soon as I am able to copy and send them back depending on the timing of my appointments. Last in importance, is the Quality Check faxback given to a signing service. These are not required by the lender or by the title company but merely a quality check by the signing service to verify that the signing agent has not comitted any signing errors or omissions. I will do these no sooner than the end of the day or early the next day. I recommend using the fax and scan method. You might want to update your PDF writer also to append documents which you may have to do if the documents are many pages. I would say that faxbacks are less than 10 percent of my loans so that it is not a big expense, but it is a time killer. I usually just do it as part of my document delivery procedure and final quality check before they get dropped off at UPS or FEDEX.

    Comment by JimN — October 30, 2011 @ 11:42 pm

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