123Notary

Notary Blog – Signing Tips, Marketing Tips, General Notary Advice – 123notary.com Control Panel

November 19, 2013

Interview with Timios title

Interview with Joe Montag_manager, Timios title: an excellent title agency– growing!

BACKGROUND AND BASICS ABOUT TIMIOS:

“Our CEO and management team worked at another title company. The CEO had left in 2008, and the company closed down; 600 people were without a job.
The CEO started Timios with 6 people; we now have 170 employees. We make sure everyone gets paid in a timely manner. We pay biweekly– everything. California, Texas, and the Midwest and East coast are our biggest areas, but we are expanding everywhere. And we are nationwide.

HOW WE HIRE A NOTARY:

When we interview a notary on the phone–and we interview every notary–one of the things we try to do is use acronyms– like the TIL–to be sure they are experienced. For example, we might ask you to “pull the signing HUD, and they might need an approved TIL.” If the notary does not respond in a way that shows familiarity, we dig deeper and ask point blank, “How many signings have you done?” We are not necessarily looking for a great deal of experience, but we are looking for an intelligent response. We would hire a new notary–particularly people from the mortgage industry. Also, for example, we know that notaries in California have passed a good exam and know something. In Texas, it costs less to be a notary, so the people may not be so good. A new notary may know nothing at all, so in Texas we may look for more experience, or quiz notaries a bit more.

OUR STANDARDS FOR NOTARIES:

We talk to every notary who signs up. We also have a special system for preferred vendors– experienced notaries we have worked with. If you come late, have problems with documents–we will rank you lower in the system, and then eventually suspend you. But this does not happen a lot. If notaries show up in flip-flops or poorly dressed– not good.
We have 50 closing specialists who are escrow officers and call the notary when everything is ready to go. They give them their phone number and any specific instructions right before the job. If the closer feels there is a problem with the notary–the way they answer the phone–they will question the notary and say “Is everything ok?” If the notary does not answer well or seems rude or not clear-headed– we may cancel the closing. I tell my closers, “Use your gut.” We are very careful.
The processors are escrow assistants, and they also schedule appointments. The processor will pull up notaries on our list by zip code, ranking, and price. We do not exclude a notary who is the most expensive–but they better be a 99 in ranking. For that, they have to have been on time, have great recommendations from borrowers, and have no errors. If they miss a signature and go back and correct it–no problem. You don’t show up late without calling ahead. It’s about communication, and the willingness to work with us to get it fixed. Sometimes a notary will miss an acknowledgement and then charge us to go back and fix it! We pay; we are not going to argue–but then, we will not use that notary again.

WHY NOTARIES LOVE WORKING WITH TIMIOS:

We provide contact information for the notary, and are always available. We also send out an instruction sheet. When we recruit a notary, we use 123notary all the time– and we ask the notary if they have conducted loan closings, what counties they cover, can they print docs from our website. Everything is done by logging into our website; that way we can see when they downloaded and printed, and when the signing is complete. There is no fee for notaries to sign up with us. We do tell a notary what we pay on average in the area. We do not ask that they lower their fee, but we do say what we generally pay.

All our processors and closers get training. They have worked their way up; we do a lot of on-the-job training. Many processors start out in support, and many closers were once processors. We tend to have long term employees; our turnover is low. We are growing, and we grow organically.

We do not want to be so big (like some of the big name underwriters) that we cannot communicate with people. All the big underwriters set up their own agencies, and they keep their business so there is almost a monopoly, and you get to the point where service isn’t important. We want to address the industry from a customer service view; the client might be the borrower, the seller, the real estate agent, the mortgage broker– and the notary. We want to serve ALL of these. We try to make everyone happy.

We give very clear expectations. And it has paid off. We are trying to build our database. We do not want any negative comments about Timios. Our name, Timios, means “honest” in Greek. It means we have integrity. We are trying to bring that back into the industry.”

You might also like:

Interview with Title Source
http://blog.123notary.com/?p=6553

Interview with a Title Company
http://blog.123notary.com/?p=3724

Share
>

11 Comments »

  1. I love Timios!

    Comment by Anne — November 24, 2013 @ 3:24 am

  2. OH MY GOSH! A title company that keeps track of their excellent notaries and appreciates them! I am an exceptionally conscientious and honest notary with an eight year perfect signing record. But you would not believe how many times I am treated like I just fell off a turnip truck. I think you have hit on the truth of the matter, that these people get so big they don’t care and you feel like you are working for a sweatshop! I can appreciate a measure of skepticism and an expectation to prove myself, however, I am put off by agents that put so many demands, threats, and “helicopter” clauses into their order confirmations that I feel like I’ve either been lumped in with the town idiots or, I’m tangled up with an agency that has only worked with bad apples and takes no note when they chance to stumble across the best. I finally drew up an “If You Want to Hire ME” list. I have I send it with my credentials (Commission, E&O, W-9, etc.). I want agents, title companies, and lenders to know that I have some standards and expectations of my own that must be met if I am going to work for you! Surprise?! 😀 You sound like a company I would love to work for! Thank you.

    Comment by Linda Frechin — November 24, 2013 @ 9:52 am

  3. I have worked with Timios several times. This company makes the notary feel part of the team, so when issues come up you want to help resolve them. There are a few large companies that giving 110% will get you a ding? They operate on volume not quality . When I leave a signing I want the borrower to feel like when they first bought there home , excited to unlock the door for the firsts time. Timios helps make this possible

    Comment by Paulette Ball — November 24, 2013 @ 1:18 pm

  4. I wont work with them anymore…regardless of what I enjoyed reading….like a lot of signing companies…they lowered their notary signing fees when rates increased..and I have minimum fees to work… as an experienced notary living in a very expensive area to survive….in addition, I have my standards and have to feel appreciated and respected and the fee I get paid reflects that.

    Comment by StaceyE — November 24, 2013 @ 3:00 pm

  5. I love working with Timios! One of my favorites 🙂

    Comment by Teri Wilson — November 24, 2013 @ 4:02 pm

  6. My experience with TINIOS has been great. They pay on time and support and respect their notaries. They have never made me feel like \just another guy on the list\. I will gladly continue to work with this company as long as they have jobs for me to do.
    Thanks TIMIOS,

    Comment by Charlie Dillin — November 26, 2013 @ 3:45 pm

  7. It has been great working with TIMIOS.Thanks for the opportunity.

    Comment by AllDone Notary — December 2, 2013 @ 1:50 pm

  8. It has been great working with TIMIOS. Thanks for the opportunity.

    Comment by AllDone Notary — December 2, 2013 @ 1:51 pm

  9. Always enjoyed hearing from them. Just wish there were more orders here for them. Great Title Company to be contracted by. Thank you Timio’s, hope to hear from you again real soon.

    Comment by Vivian Landry — December 2, 2013 @ 4:22 pm

  10. I like working for this company. However, they e mail you to see if you are available and the first one to respond gets the signing. I get my e mails on my cell phone and respond as soon as I hear my phone, but someone beats me to it. I find this very frustrating.

    Comment by Sandy Feldman — December 2, 2013 @ 8:03 pm

  11. Timios is one of my favorites. Doc emailed in plenty of time, they pay well and timely. They get an A+ from me.

    Comment by Linda Tierney — March 23, 2014 @ 10:06 pm

RSS feed for comments on this post. TrackBack URL

Leave a comment

Leave a Reply

Your email address will not be published. Required fields are marked *