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July 16, 2021

Our quiz email — how it started, where it is going

Filed under: Business Tips — admin @ 3:30 am

123notary has always done quality control on its members. Some people don’t like that, but the people who use the site do. We keep track of who gets clicks, who edits their notes, who answers their phone, and who has difficult communication skills of which there are many. On the other hand we have some real personalities who are very professional too.

People who answer my emails are much more likely to get good reviews, and people who ignore my emails are very likely to get bad reviews. So, I use my quiz email not only as a way to assess how you handle tough situations, but if you answer emails in a punctual way or at all.

The quiz email asks Notary questions, but also questions about how to handle situations where things go wrong, or where people don’t return calls. It can get complicated and the answers are complicated too. Sometimes all the answers look right, but there is only one that I will accept.

After I looked at my quiz, I wanted to try to improve it. I tried to think of what I could do better. After an hour of thought I decided that the questions were good, but the answers needed a little refinement. Some of the answers were too tricky or misleading. So, I edited the answers a little. To some questions I removed some of the possible answers to focus on the main question and not whether you read the question carefully enough which is an entirely different skill set. And then on other questions I added answers to see if you knew your stuff or if you were guessing.

Unfortunately, the average score on my quiz is 30%, so for free people I am forced to accept a 20% to keep you only. It is kind of pathetic, but most people don’t even answer the quiz. Only 1 in 5 people answer the quiz email. If I send it out twice, I might get 35%, but that is still not good.

If you are in a quiz mood and want to take my quiz, assuming you have not taken it already, you are welcomed to email me.

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1 Comment »

  1. Please send me the quiz.
    Thank you, Julie Salvato

    Comment by Julie Salvato — October 19, 2021 @ 1:17 am

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