123notary has a review system. You can write a good review or a bad review. Contrary to popular belief, getting a bad review doesn’t ruin you, but getting no reviews will… kind of. For every 20 good reviews we get about one bad review, so the reviews are mostly positive. People don’t write bad reviews much because it is mean, and because they don’t want drama. But, there is another reason.

People who make technical mistakes on loan signings get caught when they scan back the documents. They can fix the problem before it is too late. So, the loan signing and title companies have less of a reason to write you up for that. Most of the complaints we get in 2020 are because the Notary did a no-show, didn’t return the documents, or was rude.

Generally speaking if a Notary was rude, there are two sides to the story. Usually it involves a misunderstanding. Perhaps the borrower told them one thing and then did another. Perhaps someone switched a time, wants to read forever, or there are more pages or notarizations than previously stated. Or perhaps someone who is supposed to be there is not there or someone walks out and doesn’t explain why. The family might be having a dispute with each other which the notary might get involved in.

There are many reasons you could get into an argument. The best thing is to try to not react to the other person’s bad behavior which is hard. But, on a brighter note, we hardly ever get complaints about the technical skills of our Notaries.