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January 21, 2011

Bad customers are a pain in the liver

Filed under: General Stories — admin @ 12:17 pm

Honestly, after months of quizzing people and enduring endless hatred, and being bashed on the various forums, I feel sick. I am sick of Notaries who don’t care about what they do and don’t care how they abuse people. I am accused of being abusive when people drive me up the wall and then I lose my temper. It is not my fault that most of you cannot and will not act like professionals. It is not my fault that few of you can give professional answers to notary questions. You choose to not know your trade. Out of 100 Notaries, not one can correctly explain all major notary acts, not even one. How pathetic.

The upset feelings that ignorant Notaries have caused me has gone straight to my liver and manifested itself in health problems. My arms started feeling heavy. I started having breathing problems. I have decided to put more emphasis on walking, nature, and work less, and eliminate ice cream and wine from my diet for now.

I guess this is the way most Notaries are. There is no motivation for any to learn on their own above and beyond skimming over things, perhaps, on a good day. Nobody has been interested in getting Elite certified on their own in years. Our Elite members get a lot more business and they will continue to monopolize until the other Notaries get off their rear and study.

I have decided that I am going to wrap up the phone quizzing and stop doing it. People hate it and it is getting to my health. None of the Notaries do that well. None of them act like professionals. It is that some are less unprofessional than others. In this business, ALL Notaries should act like professionals and know all the answers to basic questions, but the reality is that only about 2% of Notaries on our site meet this description, and our site is one of the better sites, or the best site according to Carmen.

So, to save my liver, I am testing more by email. I will test by phone only if absolutely necessary because the amount of Notary hatred makes the KKK look like school girls. When I started my site I had no idea people were this horrible. But, back in 2004 when 123notary was really growing, we did not have any of this type of problems with people. We had mostly polite customers and only a few screwballs.

But, how can I ask Notaries to be professional when the industry no longer values acting properly and knowing what you are doing. The industry wants Notaries to be stupid so the signing companies can treat them like slaves by lowballing them. So, if you are happy being slaves, then fine. But, if you want to get paid well like Carmen who gets $200 average per signing, I suggest attaining mastery of the art of being a Notary Public. Idiots do not get paid $200. Idiots are lucky to get $60 and then don’t get paid on time or at all. My suggestion is to be disciplined and choose being 100% knowledgeable, not just knowing a scrambled version of half of what you are supposed to know. 100% knowledge is called being professional.

When I was a Notary I did not think of myself as anything special. But, I knew 97% of what I was supposed to know and I kick myself about the other 3%. The average Notary on 123notary is functioning at a 45% level. This is not acceptable, but the industry accepts it and I can’t find better. So, the 45 percenters win — I lose. I will have to accept this type of ignorance until the industry changes.



  1. Health has priority over all other matters, you are doing the right thing.

    Comment by Kenneth Alan Edelstein — June 23, 2018 @ 1:55 am

  2. Well said! You’re definitely doing it right!

    Comment by Mr Notary LA — June 25, 2018 @ 12:59 am

  3. Jeremy, I am sorry that your health has suffered due to the stress of making sure that all the notaries in your data base are educated and well versed as a Notary Public. It is important to stay on top of what our state’s requirements are and what is expected of us as signing agents representing Title and Escrow, and even other signing agent companies. The last time you tested me was via an email with a list of questions. I personally liked that format as I took the time to go through your articles that you have so diligently prepared to make sure that I was answering the questions accurately. I have been in the business a long time, but your study articles refreshed my memory on some things and I picked up some tid bits that are very helpful to me going forward.
    Perhaps giving an intense exam at the end of your Elite course covering everything you would ask via the phone would eliminate some of the stress from you. Passing an exam would hopefully give you some assurance that we are educated and well versed. Just my thoughts:)

    Comment by Diana Bendickson — September 11, 2018 @ 1:07 am

  4. Jeremy, calm down, you need to understand that notaries are not lawyers (at least I’m not) and cannot give legal advise. Our job is to witness signatures, make sure the clients know what their signing and verify thier idenity. Don’t suggest that we
    get involved in their loans. I have $250,000 in Error insurance and I don’t want a borrower or seller to collect on that because I told them something that should have been discussed with their lender.

    Comment by Jerry Jarvis — September 12, 2018 @ 6:00 pm

  5. I’m not expecting Notaries to give legal advice because that is illegal. But, to understand their job accurately and explain notary acts doesn’t seem like I’m asking for much.

    Comment by admin — March 21, 2019 @ 6:14 am

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