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January 17, 2011

Unilateral Commitments

Filed under: Ken Edelstein — Tags: , — admin @ 12:20 pm

Unilateral Commitments
Hello, Roundy Round Tires, do you have a Never Flat for my Go Go Mobile? Great, I might be stopping by later this afternoon, say 2PM. Can you assure me of instant service if I decide to show up? No, I don’t wish to make an appointment at this time; I just want your assurance that if I decide to honor you with my august presence; I will be instantly accommodated.

Farfetched? Consider the notary version: Is this the notary savant? I am thinking about having some legal papers notarized, will you be available at 2PM. Well, I have not really gathered my thoughts yet. I just want to be sure you will be available if the mood to be notarized strikes me.

Is this string along notary? Good, I want to know if you will be available for a signing today at 2PM. Cutting to the essence of a real assignment, I ask for the borrower name and phone number. Well ….. we don’t have that information yet, but I just want to be sure that you can process the assignment (IF, not said), when it comes. So, you’re not sure about details, only that you want my commitment of availability, is that what this call is about?

I have had this same conversation, with slight variations; many times. In short; you promise availability, and there is a possibility that they might call back. If you discuss your fee, the chances of them calling back decrease. But, fee is not the issue here. What’s in play is your reputation for truthfulness and willingness to grab at straws. I choose my words carefully.

If my schedule permits, assignments are accepted. Well known (by me) firms, those with whom I have a trust relationship go on the calendar based on a phone call. Others, especially the ones that “talk” the “good buddy” BS; are required to prepay. Many are the signing service schedulers who sound like they could not beat a squirrel at chess. They are trolling for dopey notaries. It is there intent to obtain commitments and exactly how little you will (hope to) receive.

Well, http://kenneth-a-edelstein.com does not consider trollers as worthy of much conversation. They are honestly (sometimes I feel that is more than they deserve) told that I value my time and will only allocate a portion of it if there is a mutual commitment. Some persist; we just want to know if you will be available. They are told: currently yes, but that yes is only for the duration of this call; I will accept an assignment for the same time slot if the phone rings in ten seconds after this call. Similarly, wee hour callers must prepay DURING the initial call, no wake twice!

Personally, I think it’s a hoot that frequently on various 123notary.com forums agents complain about a lack of “loyalty”. Really? Wakie wakie, they want (even more aggressively than you) to maximize their profits. If that be at the “expense” of you – they will merrily do so. However, agents with integrity will not “play along” with the availability game. They will openly and frankly describe their time management policy. I think that will be perceived as a plus. If you are fastidious with your calendar, you are probably the same with processing the docs.

My boss might need a notary this afternoon, might you be available. I might is the answer; to borrow a part of the question. Followed by mentioning that “currently” I am, but “might” not be so at a later time. Do you wish to schedule an appointment? Possibly my honest answer is a “turn off” to the caller. If so, so be it. But, to me, a factual, frank, honest answer works best.


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