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July 18, 2018

I heard that someone lost their Fidelity approved because

Filed under: Marketing Articles — admin @ 9:48 am

I heard that someone lost their Fidelity approval because they forgot to bill a Lender? I guess if you forget a critical step in a transaction, that could be grounds for dismissal. I do not know exactly what happened. I heard some hearsay and decided to write about it to see what the feed back would be like.

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July 14, 2018

Your reputation is my reputation

Filed under: Marketing Articles — admin @ 9:53 am

Many Notaries don’t care if they damage title companies financially. Many Notaries brag about how great they are when in fact they know far less than what they need to know. The fact is, that a notary who does not know their basic notary or signing agent knowledge is not only bad for their reputation, but bad for mine.

If I am listing you, companies that find you on my site judge me based on your performance. If you don’t get back to people on time, don’t send documents back on time, or make notary mistakes, or are rude, that affects me indirectly. I don’t like that. That is why I want all of your to study more, and focus on being your best so that both of our reputations will not be tarnished.

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July 7, 2018

Many companies are getting sick of low end Notaries and are willing to pay for quality

Filed under: Marketing Articles — admin @ 9:46 am

The low balling trend has grown and perhaps maxed out so to speak perhaps in 2017. But, there is a new trend to value quality. The problem is that the level of quality that the quality lovers want is so far above what most Notaries can attain, that it is only the elite certified Notaries who gain an edge because of quality. The elite members get paid more, but they had to study and get experience to merit their designation.

The question is, do you want to keep whining for the rest of your career about how slow the work is and how hard it is to get paid well? By being top notch in terms of knowledge and quality, you will attract the companies that desire it. But, you don’t attract this by claiming to be good quality. You gain this by me saying you are good quality, and your customer reviews matching my statement. The ball is in your hands and success is an option. Plus, you never know when the market will swing around and jobs will be plentiful. By working on yourself you will be ready when things turn around.

Please also read – 2018 Certification Standards

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July 2, 2018

Are you the Notary people will wait for or the one who keeps people waiting?

Filed under: Marketing Articles — Tags: — admin @ 9:28 am


The best Notaries

and what they are like
As I see it, there are two types of Notaries. Those that know what they are doing, and the other 97%. A good Notary who impresses people with their knowledge, credibility, and professionalism will inspire people so much that they wait for such a Notary. However, many other types of Notaries keep people waiting on a regular basis and just upset their clients.

There are many aspects of being a good Notary, and we teach this in our blog. There are issues pertaining to how you dress, etiquette, marketing knowledge, technical knowledge of Notary work, knowledge of documents, and also showing up on time.

The difference between the Notary who keeps you waiting and the one people will wait for is as follows. If the popular Notary is busy on Wednesday, the client who is anxious to get the document notarized and mailed in will wait for an appointment on Thursday so their favorite Notary can come and do the job. Their favorite Notary is probably responsible and will come on time for their appointment, but might be so busy that he/she cannot give an appointment exactly when the client wants.

Popular Notaries who inspire trust will be used for complicated signings and simple ones alike. It is human nature to want to hire people who you have a good feeling about. Do you inspire good feelings in your clients?

I would prefer if all Notaries on our site study up on their Notary knowledge. They should study from their handbooks, have all Notary acts and procedures memorized inside out so they can explain them flawlessly. They should know their documents and technical terms too. Only our Elite Certified Notaries can do a good job (but, still not perfect) in this regard. 123notary wants to create a superior breed of Notaries — but, this cannot happen without your support.

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Why are older Notaries so argumentative?
http://blog.123notary.com/?p=19579

Trump – Making American Notaries Great Again
http://blog.123notary.com/?p=17023

He made $35,000 a month his first year in business!
http://blog.123notary.com/?p=3894

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June 30, 2018

What does it mean to be Fidelity Approved?

Filed under: Marketing Articles — admin @ 9:42 am

I talked to a bunch of Notaries who were Fidelity Approved. Most of them were a lot better than average in terms of knowledge, but not all. Apparently, Fidelity scrutinizes them in particular ways, and asks a few questions, but not that many of the questions are Notary questions. I would like to know what their screening system is.

My recommendations are that if they have any individual company type of requirements, that makes sense. But, there should also be requirements based on general notary and document knowledge, otherwise that is a risk to all parties involved. Can someone fill in the blanks for me about what their requirements are?

You might also like:

I heard that someone lost their Fidelity approval because…
http://blog.123notary.com/?p=20061

Excerpts from great notes sections
http://blog.123notary.com/?p=1043

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April 30, 2018

Who is getting clicks in 2018?

Filed under: Marketing Articles — admin @ 10:17 am

Interpreting clicks is complicated and is a loaded subject. Those who are certified by 123notary get more clicks than the others, however, many do not click on them for fear that they might be expensive which is a realistic fear. The numbers below are based on limited data as I did not want to spend all day long averaging numbers. It is just to give you some sort of an idea. Clicks do not translate directly into jobs. Certified members get more high paying jobs but do not necessarily get more clicks.

High Listings
Elite Members 1.75 clicks/day average
Certified 1.57 clicks/day average
Not Certified 1.59 clicks/day average
Poor Stats 1.23 clicks/day average (notaries with failing test scores)

Conclusion
Elite members have a definitive advantage as users regard them as being the masters of their trade which is true. Only 100 of our 6000 currently listed members are Elite Certified and it is very hard to pass the test. So, it really makes you stand out. Then there were people who miserably failed our notary quiz with around 40% or less who are getting a lot fewer clicks per day. There was no definitive difference between those who were not certified who did reasonably on the notary quiz and those who are certified. Users do not value knowledge of documents that much but do value general notary knowledge to a particular extent.

Medium Members
Elite 1.56 clicks per day
Cert 1.3 clicks per day
Uncert 1.2 clicks per day
Bad Stats .96 clicks per day (notaries with failing test scores)

Interpretation
This time there was measurable difference in the clicks of certified members and an even bigger increase in clicks for those who are elite certified. Those Notaries who failed our Notary test were distinctive in their low clicks as users do value basic knowledge. One of the reasons that our elite certification is not more valued is that the elite members are expensive, and still do not have a 100% knowledge of the notary process or documents even though they are close. Maybe with more refinement of my certifications they will get more weight.

It seems that the most important thing is to try to make sure Notaries score at least 50% on their notary quiz to ensure happy users on our site.

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You might also like:

How does pricing for top spots on 123notary work?
http://blog.123notary.com/?p=19355

Which Notary Directories get the high paying signings?
http://blog.123notary.com/?p=19201

Answering the call and then not wanting to talk
http://blog.123notary.com/?p=19640

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April 29, 2018

Do I need $1 million (E&O) insurance to get more Notary business?

Do I need $100,000 or $1 million in Errors & Omission (E&O) insurance to get more Notary business?
It is not uncommon for some companies to require that a Notary have more than the standard amount of E&O Insurance. There is no state mandated minimum for E&O unlike a Notary Bond where the law requires every Notary to file an official bond for $15,000 which is designed to pay limited claims against the Notary Public.

But please make no mistake. All Notaries must carry some form of E&O insurance to protect themselves from unintentional errors and omissions they make. Of course, E&O policies will not cover fraudulent acts or intentional errors. Without E&O Insurance, you will have to pay for the cost of the judgment or settlement and your own legal expenses. The financial impact can force a Notary to renounce his/her Notary commission and possibly even declare bankruptcy depending upon then severity of the error.

The high coverage of an E&O policy is based on the false perception that the companies would get a better class of Notary or that they are protected from any and all errors made by the Notary. This is farthest from the truth. I have more than 20 years of experience being a Notary and have never increased my E&O Insurance above the standard amount of $15,000/- primarily for 2 reasons. First, the number of companies requiring $100,000 or even $1 million in E&O Insurance are few and far between and the number of jobs that a Notary gets does not make up for the increased premium for the additional coverage. Second, the E&O policy only covers clerical errors and does not cover any fraudulent acts committed by the Notary. As a matter of practice, I double and sometimes triple check my work and am always cautious of the people who appear before me for a notarization. More importantly, I never do anything that even has the appearance of a scam or fraud. I have no intention of being someone’s boyfriend with no escape clause!!

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The 30 point course – beneficial interest and E&O Insurance
http://blog.123notary.com/?p=14532

Posts about E&O Insurance
http://blog.123notary.com/?tag=eo-insurance

Help, I’m being sued, and E&O insurance won’t help!
http://blog.123notary.com/?p=3570

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March 27, 2018

Does knowledge matter any more as a signing agent?

any Notaries are telling me that nobody tests them and nobody cares if they know anything. My clicks reveal that when I started my career as a directory owner that knowledge mattered a lot more. Now it still matters, but not as much.

Ten years ago a certified signing agent on 123notary would get more than double the clicks that an uncertified member in a similar position would get.

Now, even an Elite certified 123notary member gets only 80% more clicks than the absolute most notarially illiterate members.

So, knowledge still matters, just not as much.

However, I feel it is undignified not to be an expert at notary matters if you are a notary. Additionally, you can get into legal trouble if you are sloppy in your notary work. Failing to fill out:

Additional Information sections in Acknowledgments can lead to fraud that could get you subpoenaed!

Not keeping a journal can get you pegged as a suspect in identity fraud cases. It can also get you in trouble if someone forges your seal impression, your lack of a journal makes it look like you were the one that notarized the document in question.

Not keeping a journal correctly can lead to other problems. If you cram five documents in a single journal entry, the borrower could come back in court saying they only authorized you to notarize one of the documents. Since there is only one journal signature for five documents you won’t even know which document was authorized and bingo — you are a suspect in mortgage fraud — congratulations.

Not abiding by prudent practices identifying people with name variations can land you in court.

Making clerical mistakes filling out notarial forms can get you fired or sued

Saying no under the wrong circumstances can get you sued. Additionally, saying no under the correct circumstances but not properly explaining why can get you sued, and successfully sued.

So be careful and be an expert at Notary work. If you don’t know your loan documents, nobody cares. But, we do care if you know how to be a notary and follow directions and be polite and login to your listing regularly.

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You might also like:

123notary Loan Signing Courses
http://www.123notary.com/loan_signing_courses.html

Compilation of Certification posts
http://blog.123notary.com/?p=16264

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December 25, 2017

123notary’s certifications will get you more business than before

Filed under: Marketing Articles,Popular on Linked In — Tags: — admin @ 11:01 am

A certification is only as valuable as the knowledge it represents. In the past, I thought our certified members were great and did not need to be tested. Then, things changed and I found I was wrong. I had to remove certifications from many people’s listings. So, now there are fewer 123notary certified members. However, the ones that have the icon have a higher level of knowledge than before. Therefore, having our certification icon will get you a bigger advantage now than ever before.

All you have to do is actually know how to be a Notary, know your loan documents, and know how to handle situations. Being 123notary certified is pathetically easy. I am shocked how many people cannot pass our test. It is easy. Most people would rather fail in their career than study a few hours. Studying is not that hard, and this is much easier than studying for a real license. So, what is the problem.

In the old days, 123notary certificaiton would get you roughly 2.5x more business. Now, that I am cleaned up my cert icon and where I put it, it will logically get more than that. I would estimate it would get people 4x more business. However, I need to wait a few months before I get formal readings. In any case this is huge. You would be a fool not to have our icon. The studying involved is only a few hours. It won’t kill you.

Additionally, the Elite icon is being scrutinized. It is not so easy to get, but you can do it if you put your mind to it. Ask us how to get the elite icon. And if you don’t believe me then ask Santa (if he’s real.)

Also read – Compilation of certification posts

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December 18, 2017

Answering the call and then not wanting to talk. Reasoning.

Filed under: Marketing Articles — Tags: , — admin @ 10:55 am

Many Notaries answer when I call them and then tell me that they do not have time to talk. Many are so rude that immediately upon answering they tell me — I’m at a party, I’m in a signing, I can’t talk. Why answer if you can’t talk.

The common excuse is that they thought it was the Lender or someone else. How insulting. That means you want to talk, but you just don’t want to talk to me.

As I’ve said before, if you are free enough to talk, have the consideration to give the other person 90 seconds or more before you tell them that you are in the middle of something. If you are in the middle of a signing, you won’t get your next job if you don’t answer your phone or if you refuse to talk.

Talk Schedule
At a signing — offer 90 seconds of talk before you tell the other person you are at a signing if it is a business call.
At a party — offer several minutes before you cut the other person off
At dinner — if you refuse to talk when you are eating, you might lose a lot of work. We are not French or Spaniards here who have long interrupted dinners and a semblance of quality of life. We are Americans damn it! We live for work! If you want to have a pleasant life, save up and live in Greece where their debt situation is out of control. It is because they spend too much time enjoying life and not enough time balancing their budget!

Personally, I do not call people that often. But, when I do, if you refuse to talk, that means I have to track you down and call you up to five times just to ask you a simple question. Making me run around just to ask you two or three questions is insane and unbusinesslike. Please consider my end of the bargain. I have thousands of people to call and any unnecessary avoidance just makes my life a lot more difficult and unpleasant.

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You might also like:

Notary Marketing 102: Phone & Communication Etiquette
http://blog.123notary.com/?p=19764

Notary etiquette from athiest to zombie
http://blog.123notary.com/?p=13718

Confirming the signing
http://blog.123notary.com/?p=19976

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