People don’t understand me. They think I am some mean ogre. They need to understand why I do what I do, what I am up against, and why I get impatient.
Why I test people
I want 123notary to be the best site ever and to be very helpful for title and signing companies and individuals to find the best notaries in town. But, how can I offer the best notaries if I don’t know which Notaries are good. Most notaries are very arrogant and claim to be good when they know almost nothing about notary work. This is not only arrogant but deceptive and dishonest which is not integrous behavior. Notaries are supposed to be the most honest members of society and not a bunch of liars.
So, to find who are the best Notaries I tested people. But Notaries are angry people and get mad if you dare to challenge their God-like knowledge. They also are evasive and try to get out of being tested because after all — why should they be tested when they are professionals. In real life professionals get tested the most and treating people like a professional is to test their knowledge if you are a hiring party, licensing board, etc. Since licensing boards to a lousy job testing notaries, I have to pick up where they leave off.
So, I need to test notaries if I want to know who the best ones are. Really only 3% of our Notaries have a minimally acceptable knowledge about the industry which is very sad. In real life I cannot get that many Notaries to study either as Notaries do not value industry specific knowledge because after all — they are professionals and already know what they need to know according to them. My test results indicate that 97% of the notaries on our site are flunking my quiz and are far from being professionals.
Asking the same question 100 times per day
If you have to ask people the same question 100 times per day and 50 of them give you the run around, argue, evade, or get hostile with you, how would you feel? Even easy questions such as, “do you have a dual tray laser printer.” is a tough one. I get these long multi-paragraph answers and them am accused of being rude if I ask the person for a simple yes or no. Putting up with this crap all day long can lead anyone to lose their temper. Everyone I hired to do outgoing phone calls quit. Since I cannot quit, I put up with this bad notary behavior, but I don’t like it and I do lose my temper. If Notaries would focus on being polite, helpful and answering questions in the format that they were asked, I would not lose my temper. It is so bad, I have decided to do most my questioning by email which still results in strife, but not as badly.
When I make phone calls I have nobody to help me. Carmen does incoming, but does very few outgoing calls. I have to make hundreds of calls in a day and have very little time. Most of the people I deal with cannot just answer questions. They have to be difficult, hostile, child-like, deceptive or give me a hard time in one way or the other. It doesn’t matter if I am asking questions about their counties, notes section, printer, or notary knowledge — Notaries are generally difficult, and I have to put up with it. If there were more notaries in the industry, I could just refuse to list the difficult ones. But, there are not enough good Notaries to go around, so once again I have to put up with this. After five hours in a row of calling with no food, no break and endless back talk, I have had it. I lose my patience.
Basically, you guys can complain all you like about me, but it is your rudeness as a group that causes my impatience. It is only 40% of you who are rude and many more who are difficult, but when you talk to 200 people in a day and 80 are rude, that really adds up. Try to see it from my perspective. No other profession has this high a percentage of really difficult people.
Try to see it from my perspective
I have to put up with endless whining, irresponsibility, refusal to learn, back talk, and complaining from Carmen, and it all adds up. It is more than I can take. So, if I call you, just be nice, answer questions with helpful answers that are not long winded, and we will have a positive call. If I ask a yes or no question, don’t tell me a long story, just give me a yes or no. If I ask your counties, don’t tell me what you charge for the eastern portion of east Nowhere County, just tell me the names of the counties. If I ask you if you are still in business, don’t ask if I have a job for you, we run a directory — we just need to know if we should continue to list you. Keep your answers short so I don’t have to cut you off and then be accused of being rude. It is rude on your part to subject to endless and inconsequential rambling as a normal form of communication. It wastes my time and is bad for my temper. I should not have to put up with this type of unprofessional behavior.
You want to be treated like professionals, but few of you act like professionals. So, learn to be a helpful professional and instead of complaining about me — take an honest look at yourself!>