ANSWERING QUESTIONS THE WAY THEY WERE ASKED
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I often have to make over one hundred welcome calls per day to Notaries who cannot give straight answers to questions. I have to ask each Notary five questions, but because they give roundabout answers, I have to ask each question sometimes two or three times which leads to 1500 questions for 100 calls when no questions would be necessary at all if they had filled in their listing properly. People who hire Notaries are seriously annoyed with all of the nonsense they have to put up with. So, make their life easy and just answer questions the way they were asked. Below are some examples.
1. How many loans have you signed?
“Oh, gosh… hmm, let me think for half an hour, well I did one yesterday, and I’m on my way to one now…”
This is inconsequential banter and a real waste of the other person’s time. Just try to give them a number. You were asked for a number, so don’t tell them how many years you have been doing it or how you are NNA certified, just say how many loans you have signed.
2. What counties do you cover?
“Well, it depends on what you are paying…” or “I go to Van Zandt for my normal fee and then Smith for a little extra, where is the assignment?”
There is no assignment. We are a directory and need to put you in the counties that you cover. If you can just tell me the names of the counties without the other rambling and questions, I would be able to fill that information in a lot more easily.
3. The names do not match.
If the ID says John Smith and the name on the document says John W Smith, would it be prudent under the circumstances to notarize the signature?
“I would just ask for another ID.”
Obviously you would ask for another ID, but the question is a yes/no answer and you gave a “what would you do” answer instead. You will be marked wrong because once again, you did not answer the question as it was asked.
4. What hours do you answer the phone?
That answer is really not helpful, and “all day long” is not either. If someone asks for hours, tell them hours.
5. Do you have a dual tray laser printer?
“Well gee, I have a single tray printer but I have the software so that it can print letter and legal and my printer is very fast and …”
This answer does not answer the question. The answer is, “No.” You are bending the person’s ear with all of this rhetoric.
6. What types of loans do you know how to sign?
“I have signed most of them before.”
This is a useless answer. Just list the types of loans and financial packages you have signed before such as: Refinances, Helocs, Purchases, 1st, 2nds, Reverse, Reverse Applications, Construction, etc.
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