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September 7, 2011

What goes WHERE in your notes?

We have close to 7000 notaries, and most of them have written a notes section.  I am always stressing that the length and quality of the notes section strongly effects how many calls you will get.  I recommend a few paragraphs of notes. Browsers want to compare notaries and read through many different profiles before choosing who they will call first. If you leave your notes blank, or only have a few choppy sounding lines of text, I assure you that you will get left behind.    But, there is more.  Experience is very important and should go on top.

What goes at the top?
The first sentence or two of your notes is visable on the search results, and strongly influences readers.  Their decision to click, or not to click is heavily based on the first two lines of notes you wrote, and whether or not you offer 24 hour service, or are certified by 123notary.com.  It’s that important!  If you have reviews will strongly effect how many clicks you get too!  People write about many things in their notes sections. They write about their equipment, their coverage areas, types of loans they are familiar with, and experience.  They might also write about professional memberships, jobs they did before they became a notary, and anything else they think will impress or move a potential client.  If you look at all of these various types of information, there is one that triggers a reaction in the reader most, and that is what separates you from the pack: experience.

Put your experience at the top
If you have a lot of experience, that is the single most important trait that a client looks for.  If you are on the white glove list for some well known large company, that makes a huge impression.  If some other notary covers twenty counties and has some great equipment, that means something, but it doesn’t make up for lost experience.  Any fool can purchase expensive equipment, but how many fools have signed 15,000 loans with a 99.9% error free track record?  Any nitwit can sign a Reverse Mortgage (this is valuable experience by the way), but how many nitwits are on the approved list for some major American Title agency and have 20 years of experience? All pertinent information has a value, but there is a hierarchy to which information is the most valuable, and you need to put the most critical selling information (experience) on the top of the list.

What comes next?  Credentials & memberships
3rd party credibility is key to getting work.  If you say you are good and write well, that counts for more than nothing, but not that much more than nothing. If someone else says you are good, that counts more.  People who are already certified by another agency claim that they don’t “need” 123notary certification, however, to get the credibility of the green certification icon you actually DO “need” our certification.  That is 3rd party credibility from an agency who has been very serious about the notary business for 11 years and has 6500 clients.  Having testimonials is another form of 3rd party credibility.  So, writing about your professional memberships and credentials means a lot, and that comes right after experience.

Coverage Areas
Coverage areas comes third ideally. You can write about where you service, and which areas cost extra.

Specialties is fourth
If you want to put specialties as 3rd instead of 4th, it would be about the same.  Telling the world what types of loans you are familiar with is very important.  If you have a long list of impressive types of loans, you might put it higher on the list just to make an impression. If your specialties are very run of the mill doing refinances and reverse mortgages, etc., then put it third or fourth on the list.

Equipment & Insurance
Equipment can really make a difference and set you apart from the rest of the locals.  However, it is not quite as important as the other things I mentioned unless you have a very impressive mobile office which makes you one in a thousand.  If you have slightly above average equipment, you can mention it at the bottom just to be thorough.  E&O insurance can be put in the equipment section.  If you have a million dollars of E&O, then maybe put it in the first line to knock people’s flip flops off.  If you have been background screened or listed with the BBB, that could go here too.

Other information
If you want to talk about identification, legal considerations, or your unwillingness to give legal advice, put it here.  Parting notes should come here at the bottom as well.  I usually discourage discussing details of your rate structure, but that would be good at the bottom as well.

Here are some interesting things people put in their notes that stood out.

Keep in mind that some of the individuals offering these services are attorneys.

Adoptions; Probate; Preparation of Wills; Trusts;  Movie set notarizations; Constructions loans; Foreclosures; Medical power of attorney.;  Car title Affidavits; Durable powers of attorney;  Time-Share docuements; Rental Property Agreements; e-signings; Inspections; Debt Consolidation;  Courthouses; prisons; hospitals; Balloon mortgages.

You might also like:

Notary Marketing 102 – Your Notes Section
http://blog.123notary.com/?p=19788

How to write a notes section if you have no experience
http://blog.123notary.com/?p=4173

Excerpts from great notes sections
http://blog.123notary.com/?p=1043

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August 19, 2011

Excerpts from Great Notes Sections

If you do my job, you will see hundreds and thousands of notes sections written by notaries.  Most are very dull and clunky sounding, but a few notaries have really out done themselves and written very classy and entertaining notes.  I have been meaining to write this for months, but there were so many other things to do!
 
Here is one I made up, but never published.
I am a notary public in Egg Harbor, NJ — and I moved here from Broome County, NY.  If my town ever gets hit by a hurricane, we’ll have to change the name to Omelette Harbor.  And Broome county will get swept off the map!
 
Here is one from a North Carolina Notary
I am a native New Yorker with Southern Charm.   When your closing is crucial, you can count on me to be there on time and conduct the signing just as you would, if you could.    (The notary who wrote this really is very patient and charming in real life. I have spoken with him on several occassions)
 
Here is an entertaining excerpt from a California notary
I have personally witnessed more than 4,500 “kitchen table” loan signings. My satisfied clients include individual borrowers, title companies, escrow companies, and nationwide notary signing services. You can rest assured that I have the know-how to seamlessly handle your important documents as well as your borrowers key questions professionally.
 
Here is one I pieced together
I am taking a sabbatical for the rest of the year.  Give me a call next year please! I’ll be available in October — just mark your calendar.

Here is a really professional sounding one from a California notary
Nine years as a notary and 25 years experience in mortgage banking as an Underwriter and Manager.  I am on the approved Notary list of several major Title companies, including First American and the Fidelity Family. Always on time and professional.
 
Here is an Illinois notary who doesn’t mess around
I have twelve years experience as an Illinois notary and signer doing refi’s, reverse, HELOC’s etc. Fees vary per job requirements, $65 to $250. Terms: Net 30 days, $25 late fee after 60 days, $50 collection fee after 90 days.
 
Very Impressive
I do Apostille Processing and I am a Fingerprinting expert, and a Notary / Certified Signing Agent. All of my work is 100% guaranteed – ReDo or Refund – Your Choice. A+ BBB rating. I offer twenty-four hour emergency service. My home is in Manhattan and can usually arrive within the hour. I’m Elite certified by 123notary.com and have E&O Insurance. My web site has genuinely useful information about Notary work, Apostille Processing, Embassy / Consular Legalization and Fingerprinting. I invite you to become one of my Key Clients.
 
Here is part of one from a Los Angeles Notary
For ten years I have served Los Angeles County notarizing: commercial and residential loans, reverse mortgages, first and second mortgages, refinances, helocs, medical records, foreign adoptions, power of attorney, and so on. Apostille, authentication and certification services are also available.
 
This one is a seasoned professional
Fidelity National Title & First American Approved Notary. Background Clearance updated annually. THE best of the best Notary Loan Signing Agents on the Central Coast of California for your client’s requirements, delivering professional, reliable, error free service to your valuable clients that guarantees an accurately signed loan, every time. Co-author “How to Become a Wildly Successful Loan Signing Agent”. * twenty-four hours seven days a week personal service. * Esigning certified; Emailed documents accepted for same day signing! Have laptop/aircard, will travel to your client. * Professional fully trained Signing Agent qualified in all types of loan closings, residential, commercial and reverse mortgage products. * Loan packages can be accepted in all formats. * Highly Competitive Rates. * Top Drawer Concierge Service! 25 years experience, trained to provide a white-glove service unsurpassed by any other mobile notary! I am a proud member of the California Mobile NSA Network!
 
Please also visit
 
Find a notary public in California 

Find a notary in Illinois

Paralysis Notary Service: Notary companies with funny names

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June 17, 2011

Notary in Louisiana murdered in home invasion

A Louisiana notary on our database was murdered in his Louisiana home by an armed gunman in June 2011.  Two adult residents and a three year old were at home cooking gumbo when a young man aged 19-23 entered the house and opened fire.  One of the residents covered the three year old with his body to protect it from gunfire.  That resident named Keith Hamilton was shot, but lived after a brief stay in the hospital.  The other resident, who was a well known Louisiana notary public and loan signer named Anthony Wilmore was shot twice in the chest and lower back and died.

Anthony has been listed on 123notary for several years now on our Louisiana Notary search results, and it is very sad and tragic to learn of his untimely death.  We have never had anything like this happen to any of our members before.  We have had members fall victem to cancer, hurricanes, earthquakes, and fires, but nobody died so suddenly like he did in such an unusual situation.  Most notaries are afraid of going to someone else’s house who might be psychotic, but this notary got into trouble staying at home cooking dinner!

Anthony lived in Orleans Parish in Louisiana in New Orleans.  That is a city that is filled with a festive energy, great food, great music, and great people.  Unfortunately, tragedy seems to hit that city on a regular basis.  Hurricanes, oil spills, high unemployment, and a high homicide rate as well plague the area.  I visited New Orleans briefly and enjoyed it thoroughly. Luckily, my four days there didn’t permit me to see anything tragic other than the aftermath of their hurricane.  The only reminders visable were the waterline on some of the houses that was still there. The damage had all long been cleaned up when I got there.  I have been told that some of the better restaurants relocated to Baton Rouge as well.

We grieve for Anthony and those who were close to him.  For the other notaries, I hope that nothing like this ever happens again.  Cancer, strokes and heart attacks are common killers of notaries though. So, please take lots of antioxidants, exercise, eat healthy foods, and see the doctor regularly.  Most of these health issues can be detered with a healthy lifestyle.

Tweets:
(1) A notary in Louisiana was murdered in his home by an armed gunman while he was cooking gumbo!
(2) The housemate of the notary threw his body over the 3 y/o to protect him from the gunfire!

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Murder in a building a week before the signing
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Attorneys bullying Notaries – when does it end?
http://blog.123notary.com/?p=19383

I’d rather stop being a notary than carry a gun
http://blog.123notary.com/?p=15896

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May 16, 2011

Review of Notary Cafe

Filed under: Popular on Linked In,Reviews — Tags: , — admin @ 6:40 am

Review of Notary Cafe
 
As the manager of 123notary.com, when notaries ask who they should advertise with besides us, we generally recommened notary rotary, signingagent.com, and notary cafe as the four most popular mobile notary and signing agent directories. Notary Cafe allows browsers to find notaries anywhere in the United States, but also lets you know how many jobs they are getting, which is a feature unique to Notary Cafe.
 
Search Capabilities
Searches on notarycafe.com are by zip code with an adjustable radius which is a very useful feature.  You can find notaries who are bilingual, have laser printers, are attorneys, and more! Additionally, notaries can list their personal name and company name on the search results which is also a unique feature.  You can also list your fees for various types of jobs which is very useful.  Notaries change their fee structure so often, that they better login to their listing frequently!  I hope the notaries don’t forget to add a rush hour surcharge as well!
 
Which notary directory is the most popular?
Notaries with high positions on 123notary.com generally say that they get more work from 123notary than from anywhere else.  But, our clients always speak highly of Notary Cafe as well as a good place to get notary work.  A handful say that their primary source of business is from notarycafe.com.  Notary Rotary is another very popular notary directory, as is signingagent.com.   We recommened getting listed on the top four mobile notary directories as well as online yellow pages if you can get a free or affordable listing on a popular yellow page provider.
 
How can I find out more about notary cafe?
Read the forums.  123notary has a forum, and notary rotary has a forum too. Forums are the portals to vast amounts of information about hundreds of companies in the notary world. You can find out about signing companies, notary procedures, marketing information, and notary directories as well.
 
 

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April 14, 2011

The Story of 123notary.com

Filed under: Social Media — Tags: , , , , — admin @ 2:21 am

The story of 123notary.com 
It was late on a Friday night in 1999.  I was at a Title office waiting for documents to be ready for a late night signing. It was up in the valley, perhaps in Encino, CA.  In the mean time, the title officer was trying to find a notary in Pagoso Springs, CO.  We were using signingagent.com since that was the only signing agent directory we knew of at the time.  The problem was that there was only one notary in that county who didn’t answer their phone, and there was no way to find notaries in neighboring counties unless you knew the names of those counties.  At that time, you could only look up by county on signingagent.com. 
 
The birth of a vision
This was the birth of my idea to build my own database.  I was going to figure out what all the problems were with the other sites, and create my own with some new and practical features.  The feature that stuck out in my head was neighboring counties.  Its hard to know what counties border a particular county unless you have memorized the geography, or unless you have a good atlas.  These days with mapquest and google maps, that problem is much more easily surmounted, but even those sites are not always easy to use.  The concept of links to neighboring counties is easy for the browser.
 
Neighboring counties
Every county on 123notary has links to neighboring counties. That way, if you can’t find someone to do your job in Lemon county, then you will find a few links to nearby counties such as Lime and Cherry counties.  Sometimes we’ll have up to five links, while other times we will only have one. Remote areas might only have one link, because there is only one county where you would be likely to find anyone based on its higher population.
 
These days we do even more
For the last few years, I have personally gone beyond just listing links to neighboring counties to help people find notary services.  I will list notaries from surrounding counties who service the county being searched for.  I’ll just put them below the locals in the search results, so you find people in a rough order of proximity.  Of course, someone in a neighboring county might be two miles from the notary job, while someone on the other end of the same county might be twenty miles away from the notary job.  But, in the notary business, availability is more important than exact proximity, so this rough system functions well enough.
 
123notary was only for me when it started
The first year 123notary was around, it was designed to promote my personal notary business  for a few counties in southern California for me to advertise my personal notary services.  Yellow Pages were getting too expensive, and I wanted a more cost effective way to advertise.  After a while, I thought it would be better to have others share the cost with me, so I started offering listings to other notaries in Southern California. Then, we covered all of California.  By 2001 we decided to cover the whole United States and started populating the central and eastern states with notaries.  It was grueling hard work to build 123notary, especially since I was doing notaries fifty-five hours a week, and spending another fifteen building 123notary. I had no knowledge of the web business back then and had hardly any money.   All I had was an amazing drive and some great ideas. 
 
Its easier now
Now, when I create new web modules for my sites, or do new promotional programs, I have a decade of experience. I know what to do, and when, and what the most efficient ways of doing everything are.  Nothing beats experience.  But, I’m much more tired these days, and can not do the daily thirteen hour shifts that I used to do back in the day!

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Most of what Jeremy & Carmen at 123notary offer is free!
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All about 123notary
http://blog.123notary.com/?p=18897

The story of 123notary
http://blog.123notary.com/?p=710

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April 13, 2011

A few testimonials on 123notary

Filed under: Advertising — Tags: , — admin @ 4:20 am

123notary has been working overtime to get the best marketing for its notaries.  Here are a few of the tesimonials that we have gotten.
 

Testimonial #1: $7000 extra per month!
We’ve been in business for six years in the Kansas City area.  As of July 2010 I added a listing on 123notary.com.  I tracked the source of all my business, and 123notary was responsible for us getting an additional $7000 a month in revenue!
 
Michael Tomlinson
 

Testimonial #2:  90% of jobs from 123!
When I ask a Title Company how they got my name 9 out 10 times they reply, 123Notary.  I get almost all of my mobile notary work from this site.  When I asked Carmen how I could get even more work she explained how to better market myself on the site.  She also suggested that I purchase a higher P# for my area.  When I did what she suggested, the calls really started to come in.  The higher P# has really paid off! Thank you, Carmen. So, will I renew my listing with 123 Notary?  You bet I will.  Because of this site I am still working and making a living while others are not! 

Claudia in Tennessee

Testimonial #3: 123 has been my #1 advertisement!
No matter how many listings I’ve ever had, I’ve always made 123 my #1 listing.  When business slows and you have to make a choice, the decision is easy: 123Notary!  I’ve been with listed with 123 for many years and have made thousands and thousands of dollars with my top spots, worth every penny. 123Notary is  a wise choice in your Notary Public and Loan Signing Agent marketing budget. 

Kelly M. Robertson

Testimonial #4:  123notary tops my google analytics for clicks and jobs!
I was lost, I could not find my way. I stumbled from notary site to notary site. Then, suddenly, the fog lifted and a bold new day began. I FOUND www.123notary.com! My life changed for the better. The phone started to ring – the work grew and grew. From being an unknown frog suddenly I was a Prince! Then it got B*E*T*T*E*R !! I discovered that I was not alone – I found “The Forum”. My peers (err make that “my betters”) could help and advise me when the going got rough. Many were the questions that I could ask nowhere else. I was no longer frustrated and alone with my questions and issues. The sun started shining – a new day has dawned for me. Soon, with “a little help from my friends”, I was charging fair rates, making lots of money – and actually enjoying myself because I now had some idea of what I was doing! My personal life improved, I was no longer depressed and lonely, even Jeremy noticed the change in me. 123Notary has turned my life around – given me purpose and direction, and a wallet that often needs repairs at the seams! My finest moment with 123Notary.com was when this cute little gal called me for some advise (hmmmm perhaps that story would be better not told). But I can say that my Google Analytics clearly shows 123Notary.Com as the LEADING source of my referrals. And if you do a google search on “Kenneth A. Edelstein” you will find I have published a bunch of articles and am a member of LOTS of organizations, including the local BBB and Chamber of Commerce. But, nothing (with the possible exception of that gal who wanted some advise) has given me more calls and things to do. If you are not a member of 123Notary.Com – and you are a Notary – you are making the biggest possible mistake. JOIN – CHAT in the Forum – give and gain from your peers. I’m glad I did. Thank you. 

 Ken  A. Edelstein

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123notary’s comprehensive guide to getting reviews
http://blog.123notary.com/?p=16290

Reviews about 123notary from 2014
http://blog.123notary.com/?p=14072

What is the secret to Carmen’s success?
http://blog.123notary.com/?p=20059

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April 12, 2011

Pricing for notary work: different strokes for different folks

Pricing for notary work – different strokes for different folks
 
Notaries argue endlessly about what to charge and what others should charge.
Some notaries wish that there could be a set fee in the industry for certain jobs.  That is not legal or possible.  Other notaries complain when low-ball signing companies offer them work for $40 or $50 which is better than nothing.  Many notaries complain that they did lots of work and didn’t get paid, which is a very serious issue.  So, what should you charge and why?
 
What fancy signers do
I know of many signers who will not leave the house for less than a particular set fee.  One notary public I know will not leave the house for less than $150, while others will not leave for less than $125.  They figure that they have to put up with getting dressed nicely, traffic, borrowers who want to take forever reading, lenders, and then trying to get paid.  It’s just not worth it for less.  But, these notaries have something that some of the rest of us don’t always have:  something to keep them busy during the rest of their time when they are not doing notaries.  If you rely exclusively on mobile notary and signing agent work to keep you busy, you have to take almost every job that comes your way. If you sell insurance, real estate, or have some other type of job, then you can pick and choose what type of notary work you do.  If the company has a bad reputation, or doesn’t pay enough, or if the job is even one mile outside of your coverage area, you have the luxury of saying no.
 
Additionally, many high-priced signers will not leave the house to notarize single documents for less than $50 travel fee no matter how close the job is.  Finding notaries who are available, close, and answer their phone is hard, so you can often get high travel fees if people can find you.
 
FYI: Notaries who are in the high price range generally have experience and finesse to back up their high prices. They are normally very reliable, well trained, well dressed, and have good business skills.  Those of us who don’t have all of our skill sets polished will have trouble commanding such high prices for signings.
 
What desperate signers do
Anyone who is not a convicted felon can be a mobile notary .  This profession is open  and easy to get into which means that there will be a lot of competition and a lot of newbies who will do anything to get work.  Some people become mobile notaries who are successful in what they do, but prefer the free lifestyle. Others get into this because they have mouths to feed, and this is the only way they can think of to sustain themselves.  Desperate signers are often new in the business, lacking experience, and are poorly trained.  They will often not be certified by 123notary, or NNA.  They will not know what they can get away with charging, and the quality of their work?  Who knows?  Desperate signers will work for $40 per signing, do fax backs, drive long distances paying a lot for gas, and then often not even get paid.  We wish these desperate types would consult us.  We would tell them to research all companies before working for them.  No matter how hungry you are, working for somoene who won’t pay you doesn’t make sense. You would be better off at home twiddling your thumbs.
 
What makes sense
We have another notary blog entry that goes over the components in price computations.  Its very complicated and goes over many factors. The biggest factor is how desperate you are.  If you don’t have enough work, then you need to become a regular for more companies.  It makes sense to accept lower paying work until your schedule is filled slightly more than you can comfortably handle.  Once you reach that threshold, then raise your minimum a notch or tighten your radius a notch.  Supply and demand is the ultimate deciding factor in what you charge.  No set fee schedule or recommendation from a friend can help you here.
 
Should I mention what I charge in my profile?
As a general rule, we say no.  Notaries change their pricing all the time, and with all the variables, you would have to write a novel to document exactly what you charge. Its easier if someone just calls and asks.  The low-ball companies call (bother) everyone, so you won’t be left out by them. The high-payers start with the top of the list and gravitate towards elite certified folks.  Changing your notes section to include fees doesn’t get you at the top of the list or elite certified, and won’t increase your business by much if at all.  Companies who know what you charge will still bother you to offer you jobs at half of what you charge. 
 
Marketing Marketing Marketing
The main thing to remember is to market yourself well. If you have a bigger net, you catch more fish, and then you keep the ones you like.  Even if you are busy, having more offers doesn’t hurt.  If you can take more jobs from companies you like, and decline jobs from companies who are less than your favorites, that is a beneficial way to go.

Tweets:
(1) Notaries argue endlessly about what to charge & what others should charge. Here’s what the pros do!
(2) How much is it worth to get dressed nicely, deal w/traffic, wait for borrowers who want to take forever, lenders & then try to get paid?
(3) The notary profession is easy to get into which means there’ll be lots of low priced competition!
 
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Pricing formulas for mobile notary work. 
http://blog.123notary.com/?tag=pricing\

Price Formulas and Time Spent
http://blog.123notary.com/?p=588

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March 10, 2011

Going on vacation?

How to lose half your clients while on vacation!
 
Are you going on vacation?  Smart notaries call all of their regular clients up and let them know that they will be away.  Its good to let people know when you will and won’t have phone or internet access just in case.  Smart notaries give everyone a “heads up” in any situation just to let people know what to expect.  The worst thing for a signing company is to be left high and dry by a notary, and it happens all the time.
 
Will you lose your clients?
If your clients love you and swear by you, you are in good shape.  Sure, they will use a substitute while you are gone, but if you are loyal and good to them, they will go back to using you when you come back, especially since you gave them a  “heads up” before you left.   Not all notaries are so clever though. Many notaries just leave when they feel like it, and when their regulars call, they get an answering machine and no call back.  Thats a no-no!  The main thing is to give great service when you are in town, so that everyone will wait for you during the periof of time when you are going to be away.
 
When should you go on vacation?
Its good to get away regularly.  If you are on a budget, even a nice camping trip will do you a lot of good. There is nothing better than being around trees, rocks, grass, and animals — so long as the animals are not bigger than you (or hungrier).  Keep your food in a bear container if bears are around. Nature replenishes the body’s qi supply and replenishes the mind and soul.  Your mind needs a break and needs a few days to think about something completely different than phones, work, pressure, and problems. 
 
I recommend going away no earlier than the 4th of the month and no later than the 14th of any particular month.  The first few days of the month sometimes have some clean up issues from problems during the end of the month rush.  Going towards the end of the month when people need you is suicide. Of course, since the economy is so bad, the end of the month rush might not be such a rush.  But, in general, go when its quiet.  December is generally a slow month in general, and people expect that you might be away for the holidays anyway.
 
Excuses, excuses.
Don’t be an excuse maker.  Nobody wants to hear it.  Whenever notaries fail to call a signing company back, the signing company often comes to me, and I always get the same types of excuses. 
 
(1) “I was on vacation in Panama and didn’t have access to a phone”. 
Commentary – you could check into an internet cafe every few days.  Internet cafes exist in almost all countries.
 
(2) “I was at a funeral, and couldn’t step out”
Commentary – Did the funeral last for the 72 consecutive hours that you were not able to make your call for? — Did someone had a gun to your head who wouldn’t let you go to the bathroom either during this time? Give me a break!
 
(3) “I was in the hospital and couldn’t make a phone call”
Commentary – If you are not incapacitated, and want to keep your customers, call them NO MATTER WHAT!
 
Be accountable for your last job.
Notaries often get in trouble when they are on vacation. They forget that they have to be accountable for the last few jobs that they did.  Maybe there was a mistake.  Its usually a mistake made by the Title company or Lender, but the notary still needs to be responsive.  Many phone plans will charge you $2.00 per minute to answer calls overseas.  $2 is less expensive than losing a client!  Stay in touch, and keep your clients.  Getting clients is hard, but losing them is easy.  Just be unresponsive while on vacation!
 
Maybe its good to not do any jobs for 48 hours before your trip!
In this economy you need all the jobs you can get.  But, if you do a job, and are in Japan the next day, what if there is a problem with the loan?  The lender will need you to go back and fix the problem with the loan whether its your fault or not, and if you are in a Zen garden in Osaka with no phone, this will be difficult.  At a minimum, let the signing company know that if there is any type of problem, you will be staying in Kyoto and that they can call the hotel there if they need you.  Then say, “Sayonara”.
 
Map out where the internet cafes are.
Its tough when you are on vacation.  There are tight itineraries, foreign languages, strange customs, and even stranger people depending on where you go!  Just getting off the plane and getting to your hotel without an intestinal challenge can be a mouthful in itself in many countries.  Should you schedule time between your museums and culinary adventures to spend thirty minutes at an internet cafe?  If could save you a client.  Then, go back to your trip, enjoy the scenery, enjoy your tours, savor your nights out, and then enjoy the pleasures of reverse culture shock and jet lag once your plane lands and you arrive back on American soil!
 
The main point is to warn people ahead of time regarding where you will be and when.  When you are not around, its much better if you are accessible through one means or another too.

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March 9, 2011

Pricing Formulas & Time Spent

Pricing formulas – time spent?
 
At 123notary, we help notaries try to understand the components of pricing.  How hungry you are for work is the most important factor, but time spent is another.  It is not always straight forward to understand how much time a job is going to entail.
 
Traffic
If someone asks you to do a job late at night, you might not like it if you are not a night owl.  However, there is usually no traffic at night after 9pm.  If you live in Los Angeles or NYC, you will be very happy to avoid traffic for once.  If it were me, I would want more to go out during rush hour, especially if the job is far away.
 
Miles?
Not all miles are created equal.  A job 100 miles away on a highway in Montana might be only slightly more than an hour and twenty minutes away. You can go 75 over there.  But, what about a job that is five miles away on congested roads. Some roads seem to always be congested.  Don’t bill based on mileage unless you are forced to by law ( and some states have fixed mileage rates for notaries travel fees ).  Charge the mileage based on how long it will take you.
 
More signers or more notarized signatures?
I used to be the fastest notary this side of the Pecos.  I could do ten signatures for four signers in less than thirty minutes.  Thats a total of 40 signatures and five pages of journal.  I was fast and furious.  But, long sets of documents, or extra notarizations take time.
 
Is the lender missing a few marbles?
Some lenders do not adequately inform their borrowers about the documents or the numbers in the loan.  These days, the laws are more stringent for lenders to keep their borrowers informed about the specifics of their loans.  If a particular lender always has loans that go smoothly, while another lender always gives you nightmares, that costs you extra time which needs to be incorporated into the formula.
 
Unknown company?
Always background check all companies who want you to work for them.  Look them up on our list of signing companies or use your i-phone / android to visit www.123notary.com/S.  Visit our forum or the notary rotary forum.  If you don’t know a company, you can read what others have experienced with them.  You might charge more if working for an unknown company simply because you don’t know what to expect.  Unless they have a well documented track record with others, you don’t know if you will get paid either.
 
Jails
Jails are tricky.  I would not go to a jail until you have read our blog about jails.  You need to make sure the inmate is where they are supposed to be and that you have ID, and that your contact person shows up on time. There is a lot of coordination and waiting that goes on with jail jobs.  Charge accordingly!  10-20% of the time with jail jobs you will not get paid due to lock-downs, no-shows, and ID problems, so incorporate that into your fee too.
 
Hospitals
Hospital notarizations are almost as tricky as jails, and sometimes more tricky.  Travel time to the hospital is the same as to any notary job.  But, waiting time is a constant.  People in hospital beds rarely jump up to see you, produce their ID, and are ready to go!  They are generally sleeping or drugged when you arrive and don’t know who you are.  They have forgotten that their niece is having them sign a document.  Getting them to sit up could take 20 minutes, and bring the book, “Zen and the art of holding a pen” with you — you’ll need it.  Some of the signers can not move their own arm without shaking the pen up and down the page.   If you want to do hospital notariations, please read our blog first so you will know the ins and outs (particularly the outs).  Charge a lot extra for this type of job, because they will have no qualms about keeping you there for hours without compensating you. 
 
People in hospitals, regardless of whether they are nurses, patients, or family members of patients have a very different time consciousness.  They are there for hours and nothing happens.  They are conditioned to the idea that things happen slowly.  If it takes thirty minutes to find a pen, and forty-five minutes to find an ID which isn’t even current, thats fast for them.  A New York minute might take three hours in a hospital.  Try to make sure the hospital folks have their document ready, and current identification in their hand before you get in your car.  I would charge 50-100% extra travel fee for hospitals to incorporate waiting time.  You might tell them that if you are kept waiting, there is a fee for each 20 minutes you are kept waiting.  The first 20 minutes is free, but after that waiting fees must be paid at the beginning of each 20 minute period and that the travel fee must be paid at the door before you even go up the stairs. 
 
On a brighter note, after being in business for a few years (or decades), you will eventually meet a few people at hospitals and jails who actually respect you and your time (no guarantees).  You might eventually meet people who show up prepared without you babysitting them.  Its possible!  So, think positively!
 
Remember — charge for your time, hassle and risk.  Don’t let people take liberties with you, and be prepared and educated about all normal notary situations.
 
You might also like

Hospital notarizations from A to Z
http://blog.123notary.com/?p=76

Jail notarizations from A to Z
http://blog.123notary.com/?p=151

Components of pricing formulas
http://blog.123notary.com/?p=84

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February 28, 2011

What do you do to advertise your notary business?

Filed under: Advertising — Tags: , — admin @ 2:59 am

There are the “traditional” ways of marketing your notary business which have mostly remained unchanged for generations such as online advertising on directories and online yellow pages, and even using Google. When I say unchanged for generations, it is because grandma and grandpa are now also using online technology and have been for years!

There are more low-tech ways such as handing out your card to those you have worked for and their office-mates, attorney offices, convalescent homes, etc. Getting on the list of as many signing & title companies as you can think of in a systematic way helps too. But, besides these ways, what other things can you do? I have been reading discussions on the various forums and have some new tips to add to my old bag of tricks.

Google Adwords
Use caution. This method of advertising is probably new to you, and the costs can rack up. It is hard to know what to bid on keywords, or even which keywords you should use. I recommend a combination of notary terms and geographic keywords such as: notary public los angeles, or san jose mobile notary. Google adwords just pulled a fast one on me and started advertising my terms in their “Display Network” which cost me an extra $1000 last month. So, login regularly to make sure your costs are not skyrocketing. On a brighter note, if used moderately and effectively, adwords can make your business. 123notary would not have made it without adwords (by the way.)

Join your local chamber of commerce
I’m not sure who queries the chamber of commerce when looking for a notary, but some people might, and it doesn’t hurt to have your name out there.

B2B Networking and Social Events
Going to social events is time consuming, so make sure you actually like being there! Yes, you can make new and potentially valuable contacts, but think of the hours you spent in acquiring them. So go, hand out your card, make a few notary jokes, and have fun. Tell them the joke about how your last client asked if he could sign with invisible ink, and you said, sure, if I can notarize it with my invisible notary seal. Then, tell them the story about how you notarized at an asylum for someone who claimed to be Abraham Lincoln! They will get a laugh out of your stories If you go to social events, you need a repetoire of crazy notary stories that will keep them laughing. Then, they will definitely remember you when they need a notary.

Social Media
Craigslist is the most practical way to advertise or find common services. But, some notaries use Google+, Facebook, Twitter, and others. The problem with social media is that your followers might be in Uganda, and if they need a notary job, it might be a little too far for you. Craigslist on the other hand segments their advertising to your metro, or your part of your metro which makes it very usable.

Websites
Notaries have been creating websites for years. But, hosting is expensive and so is promotion. I don’t recommend a website unless you are going to really invest some time and money to learn to do it right. You can get a lot of mileage out of our website at very little cost if you create a highly optimized profile which is not that hard!

Newsletters for senior communities
Seniors need mobile notaries. You can call hospitals and convalescent homes directly, or let them find you in the yellow pages, or newsletters. Targetting this specific age group is a very smart idea for a mobile notary, since they are not always that mobile themselves.

Web directories
123notary, notaryrotary, notarycafe, and signingagent.com are traditional choices for those who want to do online advertising for their notary work. I also want to note that 123notary has been getting record breaking traffic recently, and we anticipate that this trend will continue!

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