(2) Technical and Legal Archives - Page 24 of 29 - Notary Blog - Signing Tips, Marketing Tips, General Notary Advice - 123notary.com
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November 16, 2011

Thumbprint Taking – Step by Step

Thumbprint taking and fingerprinting – step by step
The art of fingerprinting or thumbprint taking is not rocket science, and anyone can perform this art.  The older way of doing fingerprinting or taking thumbprints was to use a form of ink and take a person’s fingers, one by one, and press them into the ink pad, and then make either a FLAT or ROLLED impression on a piece of paper.  Standardized fingerprint cards are what is/was acceptable to the FBI and DOJ (Department of Justice).  However, these days, live scan is the medium of choice for many. Fingerprint cards generally require rolled impressions, while journal entries require a flat thumb impression.
 
Livescan Fingerprinting
The beauty of live scan is that you can take each individual fingerprint as many times as you like, until you get a good, clear impression.  With fingerprint cards, if you goof just once, you have to start all over again with a new card.  Elderly people have unbelievably stiff arms and grab on for dear life when you try to roll their wrist around to take prints.  They apply such a force of resistance due to their terror about nothing, that you might have to take their fingerprints several times to get readable prints.  Live scan solves this problem.  The bigger question is that the organization you are submitting the fingerprints to is the one that gets to choose what medium they prefer for fingerprinting, and every organization has their own standards.
 
Journal Thumbprint Taking
In the old days, a type of ink that is hard to wash off was used for any type of thumbprinting ranging from booking criminals to taking journal thumbprints.  Now, an inkless substance can be used which leaves the appearance of ink on a piece of paper, but is easy to wash off a person’s hands. 

How to take a thumbprint
Taking a journal thumbprint is easy (unless someone has a stiff arm, and many people do), just take the right thumb, and hold it by it’s sides with your thumb and middle finger… then take your index finger and press down into your ink pad, and then press down onto the notary journal making a flat impression. It is easiest to have their thumb next to the edge of the table so the rest of their hand can go lower.  If the signer’s right thumb is not available, use their left thumb, and if the left thumb is not available, you can use a right finger. Just document whichever finger you used.  I had a client who’s hobby was experimenting with explosives in his apartment.  I had to use whichever finger was remaining in his case. There were not many choices by the way.

Fingerprinting step by step

I only know the old-school technique.  Take the person’s left hand, and roll each finger in the ink pad, one by one.  Then roll each finger on the fingerprint card.  Then, take the person’s right hand, and repeat the process.  Some cards require additional flat impressions of the thumbs.  For flat impressions, you can roll the thumb in the ink pad, but do not roll the thumb when printing — just hold the thumb above the card, and then press down quickly and firmly.  If you move too slowly, the person’s right or left hand might start to shake and blur your impression.
 
When you you need to be fingerprinted or have thumbprints taken?
If you are being notarized, then it is a good idea for security to have a thumbprint in the notary’s journal as evidence that the signer was really you (and not just pretending to be you).  Some states require journal thumbprints for particular documents.  Applications for professional licenses often require fingerprints.  To become a notary in California, you need to be fingerprinted.  Criminals generally need to be fingerprinted when they get booked or tagged for being a gang member.

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Journal thumbprinting in a nutshell

Notary journal thumbprints, they can save your neck!

Signing Agent Best Practices

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November 14, 2011

Power of Attorney Signings

Power of Attorney Notary Signings
 
It is common for notaries to get a job notarizing a signature of a grantor on a power of attorney document.  It is also common for a signer who is the attorney in fact to sign documents in their official capacity as an attorney in fact.  The problems is that most notaries haven’t a clue how to handle this type of common, yet critical situation. 
 
Types of powers of attorneys
First of all, as a notary public, you are not required to understand the contents of the document.  For an acknowledged signature, the signer should be named in the document and should sign it.  Other than that, you just need to be sure the signer understands the document, and you shouldn’t have any indication that the document is fraudulent (how would you know anyway?).  Their are banking powers of attorney, durable powers of attorney, health care powers of attorney, and living trusts which are a sort of power of attorney. There are other types too, but these are the most common ones.
 
What does a notary need to know about powers of attorney?
You need to know who a grantor and grantee is.  You need to know who an attorney in fact is (= the grantee).  You need to know how the attorney in fact signs a document.  You need to know that California notaries must take journal thumbprints when notarizing signatures on powers of attorney.
 
 
Is the form I am using acceptable?
Notaries may NOT recommend particular power of attorney forms, nor should they assist in filling them out.  The notary should look for blanks, and refuse to notarize if there are any blanks in the document.  It is not a crime for a notary to have blank standardized power of attorney forms in their briefcase, so long as they make it clear that they are not giving legal advice and not recommending the use of those forms.  You might tell the client that they should check with the document custodian (whomever they are submitting the documents to), to see what type of paperwork they will accept.  What is legal, and what is acceptable to the recipient are often two different things.
 
Banking power of attorney
Most banks have their own power of attorney form which is on card stock and leaves about half an inch to squeeze your two and a half inch wide notary seal (how educated of them!).  If asked to notarize a banking power of attorney, just do what the client asks within the limits of the law, but for your knowledge, you should be aware that the bank may not accept a power of attorney that they didn’t draft and that the client might be advised to check with the bank before doing any business with a notary public. 
 
How does an attorney in fact sign?
The person who has been granted special powers from a power of attorney is the grantee or attorney in fact.  They can sign in two ways that I am aware of.  If the grantor is John Doe, and the attorney in fact is Sally Smith, here is how Sally signs on behalf of John.
(1)  John Doe, by Sally Smith, his attorney in fact
(2) Sally Smith, as attorney in fact for John Doe
 
Power of attorney documents at a loan signing
Whether or not the loan will be accepted is hard to say.  However, many lenders will require a copy of the power of attorney to accompany the documents. 
 
Acknowledgment Forms
Some acknowledgment forms allow the notary to identify the capacity of the signer.  One of the standard check boxes on an acknowledgment certificate form is for attorney in fact, and other corporate offices are sometimes mentioned as well.

You might also like:

Index of posts about Power of Attorney
http://blog.123notary.com/?p=20255

How do you get a Power of Attorney Document?
http://blog.123notary.com/?p=20785

Notarizing Documents for the Elderly
http://blog.123notary.com/?p=3334

Notarized Affidavits Information
http://blog.123notary.com/?p=1963

Bank of America Power of Attorney Form
http://blog.123notary.com/?p=21327

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November 13, 2011

Can a notary witness a will or notarize one?

Can a notary act as a witness to a will — Can a notary notarize a will?
 
This is a very difficult topic to write about because notary law differs from state to state, and notary laws change over time as well in particular states.  As a general rule, a notary public is discouraged from notarizing signatures on any will.  If you are a New York Notary Public, you should probably avoid notarizing signatures on Wills under any circumstance since standards for what constitutes unauthorized practice of law in New York State for a New York Notary Public are more stringent than many other states.  I heard that notarizing a Will as a New York Notary might be considered practicing law. However, in many states, a notary can notarize signatures on a will — even though it would be meaningless.  Utah notaries are encouraged to notarize signatures on Wills if asked to since it is illegal to turn down any lawful request for a notarization. But, what about acting as a witness?
 
A notary can act as a witness, but in their capacity as an individual.
Unless your state prohibits a notary from being a witness (  have never heard of such a restriction, but it could exist), a notary can be a witness.  A Delaware Notary Public can act as a witness as an official Delaware notary act and charge a prescribed maximum notary fee.  However, in other states, a notary public may act as a witness, but in their capacity as an individual — or at least it would not be done as an official notary act recognized by their state.  On the other hand, the notary acting as a witness can also indicate that they are a commissioned notary in their state which adds credibility.  Notaries are screened before being commissioned in their respective state which makes them perhaps more credible than an average citizen (you would think).
 
Unauthorized practice of law — what does this mean?
I am not an attorney, and can not give any meaningful tutorials on what unauthorized practice of law constitutes.  As a non-attorney notary, you should avoid giving any type of advice about what type of notarization to get, what type of legal paperwork to get, or how to fill it out.  You should not draft legal documents in any state (documents to be used in court or submitted to a judge or used in conjunction with any court case).  You might be able to assist in drafting non-legal documents in many states that are to be notarized such as simple affidavits, etc.  A Florida notary public is strongly advised against helping drafting any type of documents since laws in their state are more strict about what type of advice a notary may give.  In short, each state has a different idea of what “UPL” means.  To play it safe, please read up on what your state notary laws are, and don’t draft legal documents, and don’t give advice on legal matters.
 
How many witnesses do you need for a Will?
It is standard in California, New York, Ohio, Arizona,  and  most other states for a Will to require two witness signatures. I read on findlaw.com that Vermont requires three witnesses to sign a Will.  Witnesses must be 18 years of age or older in any state.  A notary can be one of those witnesses.
 
How do you document witnesses?
It is not a crime for a notary public to notarize the signatures of witnesses on a will, although it is improper to notarize the signature of the principal. It is always helpful for the witnesses to print their name, give their address and a phone number as documentation. You never know when they might need to be contacted.  By having witnesses’ signatures notarized, the notary has a record of the identification of the witnesses, and a prudent notary would also record their adress and maybe even their contact information.
 
What is it like to act as a witness to a will?
I have done this many times.  It is a very boring, but traditional formal proceeding. It is common to have an attorney present, a few neighbors or friends, and perhaps even a bottle of wine (for after the signing).  Everyone commonly gathers around the dining room table. Once everyone is there, then the attorney might give a quick speech, and then the principal signer signs, and then the witnesses sign in their appointed places.  Afterwards, there is lots of chatting generally. Or, you might meet in the conference room of a law office and do it there (less fun).  Many people consider a notary to be a better quality witness since they deal with signing documents as a profession and they take signatures more seriously, so I got many gigs as a witness.  I took it very seriously and watched very intently every time a signer signed!
 
You might also like:
 
Information about Credible Witnesses
 
Can a notary be a witness?
 
New York Notary search results

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November 11, 2011

Notary Journal Thumbprints – they can save your neck!

Notary Journal Thumbprints
 
How adamant are you about taking journal thumbprints?  As a California notary public, you are required to take notary journal thumbprints for deeds effecting real property and power of attorney documents.  Notary thumbprint taking is a serious business and can keep you out of court.
 
Taking precautions as a notary
I have written other blog posts about precautions that notaries can take.  Notaries can use an inkless embosser in addition to an inked seal.  They can emboss every page of every document they ever notarize as a precaution against page switching which is a common crime that takes place after multi-page documents have been notarized. Taking a precaution of taking journal thumbprints is smart also, and can keep you out of court.
 
Suspicion of identity fraud
Let’s say that you notarized a signature on a document and that someone involved in the transaction suspects identity fraud.  The first thing they will do is to track down the notary who notarized the signature on the document and start asking questions about the signer. You will not remember the signer well, unless you took notes in your journal about what they looked like, how they acted, how old they were, etc.  But, if you have a thumbprint, that is absolute proof of the signer’s identity.  No two thumbprints are identical, and you can’t fake a thumbprint (forge a thumbprint) in front of a notary.
 
The investigation ended once I produced a thumbprint
If someone questions you about a particular notarization, and you say you have a journal thumbprint, the investigation might just end right there.  It happened to me as a California notary public during my first four year term. I saved myself from a potentially long visit to court.  I got a phone call from someone investigating fraud.  Someone had cheated some elderly people whom I had notarized.  One of the documents used to allegedly cheat them had been notarized by myself in my capacity as a California notary public. Since I had a journal thumbprint, the identity of the signers was no longer in question.  The person said they had no further questions the minute I told them I had a thumbprint. They didn’t even want a copy of the journal entry with the thumbprint.
 
Weak thumbprints with the elderly
The flaw of thumbprints are that elderly people often lose the tread on their fingers.  I am talking about really old people, perhaps in their eighties or nineties.  There is nothing you can do in that case, but at least you have a print, no matter how featureless it is. Personally, with signers over eighty, I recommend a retinal scan, which is not possible for a notary to take in 2011, but maybe in 2015… we can always hope.
 
Regardless of your state of commission
Whether you are a Florida notary public, a California notary, or notary in another state, if you are notarizing signatures on a power of attorney or real estate deeds, get a journal thumbprint whether it is required by law or not. That thumbprint could save your neck.  It is not a bad idea to require signers to give thumbprints for all documents and even oaths or affirmations.  It keeps them honest.  The minute they start making excuses why they shouldn’t have to be thumbprinted, that is suspicious behavior, and you might want to refuse service to them.
 
Bring wipes!
Don’t forget to bring wet naps or wipes of some sort.  It is polite to have something for the signer to wipe their hands off with.  Even with the NNA’s inkless thumbprinter which is a product I always had several backups in stock of, you should offer a wipe.  I strongly recommend having at least one inkless thumbprinter in your notary carry all bag!

Please visit our notary search page to see our notary public California page and notary public Florida page!

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Thumbprinting in Texas
http://blog.123notary.com/?p=19672

Multiple title companies told Notaries NOT to thumbprint?
http://blog.123notary.com/?p=19461

Notary Public 101’s guide to Notary Journals
http://blog.123notary.com/?p=19511

Thumbprint taking step by step
http://blog.123notary.com/?p=1689

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November 10, 2011

Notary Procedure for Affidavit of Support Documents

Affidavit of Support and the Notary Procedure
 
Notaries who are not immigration experts are strictly forbidden from giving any type of advice regarding immigration.  However, it is common for individuals going through the immigration process to have documents that need to be notarized by a state commissioned notary public.  The Affidavit of Support is the most commonly notarized immigration document.  Any currently commissioned notary with jurisdiction in your state can notarize your signature on that document. There is no such thing as an Immigration notary, or Immigration notariation, but any notary can notarize signatures on basic immigration documents.
 
How do I get an Affidavit of Support notarized?
Just for the record, you get a signature notarized, not a document.  Affidavits of support typically require a Jurat certificate or the type of notarization known as a Jurat.  This requires a quick oath to be given to the signer by the notary public.  The oath only takes half a minute.  The notary would need to check the identification of the signer (this applies to most states).  The notary public would record the identification document’s information in their journal (most states require a journal). 
 
Identification
The ID could be a current drivers license, passport, state ID card.  The ID should be a current government issued photo ID with a physical description and signature.  Green cards are typically not allowed as identification to be notarized.  Foreign driver’s licenses are generally okay, and passports are acceptable.  Make sure to check with the notary you are going to use to see if your choice of identification will be okay.  Make sure your identification is not expired.  Some notaries will allow the use of credible witnesses as well.
 
The Oath
Have you ever sworn under oath before?  Its easy. Just raise your right hand and say, “I do”. It’s the notary’s job to ask you to raise your right hand, and its their job to create some wording for the oath too.  They might say, “Do you solemnly swear that the contents of this document are true and correct and that you agree to and will abide by the conditions in this document?”.  Just don’t mumble when being given the oath.  Speak clearly please.
 
No English? 
If the signer doesn’t speak English, most states do NOT allow the use of a translator.  The signer must be able to speak directly with the notary public.  So, for example, if the signer speaks Spanish, just find a bilingual notary public who knows enough Spanish to be able to converse with the signer about the document and the signing. The bilingual notary doesn’t have to speak the language perfectly, but enough to communicate adequantely with the signer.
 
Immigration Advice
Do NOT ask a notary public for immigration advice, unless they have evidence that they are an immigration professional in some official capacity. Notaries are not allowed to give any type of legal advice.  Additionally, notaries can not draft legal documents, although many states allow them to draft less formal documents.
 
Where do I find a notary?
You can find a mobile notary on www.123notary.com, and there are bilingual notaries speaking almost every language on the planet from Arabic to Zulu.  Spanish is by far the most common foreign language for notaries to speak, but 123notary has many who speak all other types of languages.  If you want to find a notary office, try your local UPS store. They can be found on google.

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2016 version – Affidavit of Support
http://blog.123notary.com/?p=17528

Affidavit of support and direct communication with the signer
http://blog.123notary.com/?p=7084

Modern Family – An Affidavit of Citizenship & Affidavit of Domicile
http://blog.123notary.com/?p=10989

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October 17, 2011

Fixing Botched Signings

Filed under: Notary Mistakes,Signing Tips — Tags: , , , — admin @ 9:09 am

Fixing botched signings
There are notaries out there who get calls from signing companies to fix loans that some other notary goofed on.  The comment of the seasoned notary is always, “Why didn’t you call me in the first place?”.  The signing company always says, “Because, you are too expensive”.  But, how much money are you really saving if the notary job has to be coordinated twice, done twice, and if the signing company and lender get a huge headache?

Taking risks
Its always risky hiring new people. You never know if they are going to be any good or not. But, the seasoned notaries often want double or triple what a novice wants.  How much is experience worth?  In my experience, if I send a Fedex, it takes five minutes, but if it gets lost and I have to play detective work to figure out what happened, and perhaps send it again, it could take an hour. I have other better things to do in that hour.

It would be easier if…
It would be better if there were some database somewhere where notaries would be rated. If someone was new, but people wrote some commentary about how the notary did their work, the others who are interested in hiring that notary would at least have some idea of how the notary worked.

Companies keep a database
Signing companies do keep their own database.  They are always trying new notaries out. If the new notary does a bad job, they get blacklisted in the database, and will not receive any more work.  However, the next company down the line doesn’t know what happened and will try the notary out for themselves.

How risky is it?
The question is, is it better to hire new notaries and take a risk of a loan being ruined?  How risky is it?  If you get paid $150 to get a loan signed and offer $50 to a notary, that is $100 profit.  If you get a good notary who wants $125, then you only make $25 which is not much of a profit. That is the motivating factor why signing companies don’t pay much.  You make quadruple the gross profit by hiring newbiews. After you pay your staff and your office expenses, you might be making 10x the profit by hiring newer notaries.  The business math is always interesting.

I feel that the Title company should have more of a say as to what notaries are hired for jobs if they care about their loans.  If they leave it to an intermediary, it will be like the shipping companies of 1000 years ago who brought expensive Arabian race horses to Europe, but fed them the cheapest food.  When the horses got where they were going, they were too weak to run anymore…

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13 ways to get sued as a notary
http://blog.123notary.com/?p=19614

Interesting and uncommon notary acts

Visit our notary glossary!

I make mistakes too!

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October 14, 2011

Notary Carry All Bag

Filed under: Technical & Legal — Tags: , — admin @ 8:02 am

A few years ago we were selling the NNA’s Notary Carry All Bag. I used this bag during my entire notary career.  It had a little pouch or compartment for just about everything you could imagine.  There was room for my journal, acknowledgment pads, jurat certificate pads, seal, embosser, pens, and more!  Unfortunately for me, I was not able to sell more than a handful, but NNA sells them and will ship them for you!
 
For mobile notaries, I highly recommend getting a small bag with a small lock to lock the two little handles for the zipper together.  NNA’s notary carry all bag comes with a tiny lock and key, so that you can fulfill the California notary public rule of keeping your seal and journal under lock and key!
 
I kept this bag in my trunk, since I was always on the go as a mobile notary.  Unfortunately, on one forbidding evening, I went to the gym.  My mind was racing with all types of uneasy thoughts as I pounded my feet on the treadmill.  I spent an hour or so at that gym in Rosemead, CA.  And then, when I went back to my car — it had been broken into, and my notary carry all bag was missing, along with a few other items that would be worthless to the ignorant crook who stole them. I went to the police department, and filled out a report. They were very rude to me.  So, after that event, I kept this little bag safe and sound behind a huge plastic crate of emergency supplies which I keep in my car in case there is an earthquake.  We are in California after all!  I wrote to Sacramento, to our Secretary of State notary division to tell them about my tragedy. I had a new seal, bag, and embosser in about two weeks and was back in business.  Ouch!! That was a terrible experience.
 
The moral of the story is that a carry all bag is essential, but keep it in a place where the crooks can’t find it.  Have hidden place in your car where nobody would look except for you — and perhaps homeland security!!!

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April 3, 2011

Notarizing an arsonist who blew his fingers off

It was just another afternoon, when I got a call for a notary job from an attorney in downtown Los Angeles. I was to meet the attorney at “Twin Towers” which is our most famous local jail to do the job. When I arrived, he was there on time in the waiting room. The room was filled with Los Angeles’ finest looking women, who apparently won’t date you unless you are a criminal. We had to fill out a small form and give it to the lobby guard. We then went through security and I took out all of the contents of my pockets: cell phone, wallet, coins, jacket, bag, belt, shoes, etc. The guards and parking attendants all knew me because I was a regular. They always went through my bag and asked about all of my various stamps, staplers, staples ( which are considered to be deadly weapons in a prison ), etc. They took my stapler apart to inspect its interior. Luckily I wasn’t strip searched. The guards often missed the refill staples in my which could be dangerous if they got in the wrong hands. Staples can be used to pick locks, and can even be a deadly weapon. Even a small piece of paper can be made into an instrument of death by jailbirds — so I hear.

The hallway of doom
Then, after security, it was time to traverse the hallway of doom. Each step down that lifeless  foreboding hallway had an echo and the distant sounds of metal doors clanking shut pervaded this ominous stretch of endless corridor. It twisted and turned at forty-five degree angles for hundreds of feet. The walls were made of cement bricks and there is always a stark and desolate feeling. For those of you who have never done a jail job before, there is always an ominous long hallway. Every jail has one, or at least should have one just to set the mood. If you go often enough, you will no longer notice the feeling of dread, apprehension, or the echo that each footstep makes on your seemingly endless journey to the elevator. Think of what it feels like to go down that hallway all alone on your first visit!

The elevator
Then, after what seemed like an eternity, we finally got to the elevator. We used the intercom to get permission to visit the fifth floor. We waited for what seemed to the lawyer to be like an attorney-ty. I mean, an eternity. We finally got to the fifth floor. We had to ask the guard to get Gary so we could notarize his signature.

Meeting the inmate
I noticed that Gary had been in an accident. His face was cut up and he was missing parts of his fingers. He had a hobby of making explosives and he had accidentally blown up his apartment and lost one eye, and several fingertips in the process. Terrifying!  But, he was a very gentle soul, kind at heart. He had only nice things to say about the guards. Not surprisingly, I had a bit of trouble getting the required thumbprint. I took a fingerprint of an index finger instead of a thumbprint and made a notation in my journal of which finger on what hand I used.  Then we notarized one or two documents.  We left after that.  They attorney had Gary’s identification.

I went to see the same inmate two months later with the same attorney. The inmate was looking much better. The cuts and scratches were mostly healed. Unfortunately, his fingers hadn’t grown back.

Meeting the jurors by coincidence.
The real irony took place eight months later when I went to notarize two Asian-American residents of West Hollywood. I thought I was just going for a regular notary job. They said they needed documents notarized regarding a court case. They said the case was about a guy who blew up his apartment. I said, “His name wouldn’t happen to be Gary?”.

Their jaws dropped.

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A notary caught some frauds who stole credit info while at a hotel
http://blog.123notary.com/?p=20090

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March 31, 2011

Things that get notaries complaints

Things that get notaries complaints
 
Complaints are taken seriously at 123notary.com.  None of the notaries on board have voiced an opinion supporting our review system which allows browsers to post legitimate complaints about notaries.  Many notaries on board feel that they have a license to cause trouble, and that I have no right to ask questions or do anything about it since they pay us for advertising. Many notaries want the right to harm others without being held accountable.  My point of view is that if you cause misconduct while on our site, ITS MY BUSINESS, and you will be held accountable. 
 
I want to take a positive approach to this problem and let the notaries know what the common things that go wrong are, so that you can avoid getting a complaint in the first place.   I’m going to list types of complaints in order of how frequently they come up.
 
(1) Rudeness
Of all the complaints we have gotten, the largest category was rudeness which includes using bad words, hostility, hanging up on people, rude tones of voice, antagonism, harrassment, and threats.  If a signing company doesn’t treat you the way you like, DON’T WORK FOR THEM.  Don’t threaten to use their fedex account.  Don’t threaten to put a lien on the borrowers house if you don’t get paid.  Don’t withold a borrower’s documents until you get paid.  Have a policy for what you accept from others.  If others violate your terms, then stop dealing with them.  Period!
 
(2) No Show no call
It amazes me that notaries think they can completely blow off a signing without even calling. Then, the excuses notaries give remind me of being a substitute teacher in eighth grade. The excuses are clevely worded so that you will feel guilty for asking them any more questions.  Heartbreaking stories, grueling conditions, family crisises, and earthshaking emergencies.  Many of these excuses are true, but there is no way to verify, because not once have I ever been offered a scan of a document that proves someone’s argument one way or the other.  If you are offered a signing and you can’t make it, call at least two hours in advance.  If you are having a family emergency, in a snow storm, in WW3, in a flood, or are almost dead, you better call otherwise you will get a complaint, and I am not too interested in the excuses.
 
(3) Notary Mistakes
Many notaries make mistakes. The good notaries triple check their work and are willing to go back if they made even one small mistake.  But, not all notaries are good notaries. Many will be unwilling to go back to an appointment a second time to fix what they did wrong.   If you make a mistake, fix it whether you get paid to or not, otherwise you will lose clients and get complaints.
 
(4) Failure to return calls or emails after a signing
This is another type of problem that people have every conceivable type of excuse for.  Personally, when I’m on vacation, I answer emails.  I had a vacation where I slept in my car, slept in a tent, and couldn’t find an internet cafe for half a day. I kept looking until I found it and answered as many emails as I could.  Signing agents will go on vacation, or say they did, and use that as an excuse not to return phone calls or emails.  I won’t accept this as an excuse.  You have to be available up to 48 hours after a job is done in case there is a problem, and the problem could very well be the fault of the title company, but you still have to be available.  No excuses.

 (5) Slandering or sabotaging companies you work for
One notary said that the terms of the loan were not good.  Another tried to sell the borrower a modification right at the signing.  A third threatened to use the lender’s Fedex account # because she said she didn’t get paid enough.  Another one sent porno spam to us and others. 
 
(6) Other types of misconduct.
Some notaries just cause a lot of various types of trouble.  Others are unwilling to fix mistakes they made.  Once in a while a signer will outsource jobs to another signer and then not pay them.  Last minute cancellations are completely unacceptable unless there is a documented health emergency or other type of uncontrollable circumstances.  One notary has a habit of double booking appointments and then trying to reschedule them at the last minute.  Two notaries walked out of an appointment.  One had a family emergency and flaked.  He forgot to even tell the borrowers who were in the other room that he was going to the hospital.
 
The moral of the story is to avoid all of these problems by being very careful to go to all your appointments, be polite even if others are not polite to you, and do a good follow up after the job is done.  I’m personally tired of all the complaints, excuses, the dramas, and irresponsibility.  We want good notaries on 123notary, and for the most part, the notaries on board are excellent. We do not want a few bad apples to cause a bad reputation for the others.

Tweets:
(1) Many notaries feel that since they pay us for advertising, we’ve no right to post bad reviews on their profile.
(2) Many notaries are rude to signing companies who manipulate them. Don’t be rude! Just don’t work for them.
(3) Many notaries just don’t answer their phone or email after a signing which can cause a nightmare.

You might also like:

Florida Notaries with complaints
http://blog.123notary.com/?p=1870

A list of things that rude notaries do
http://blog.123notary.com/?p=2198

Bad notary reviews and the law on the internet
http://blog.123notary.com/?p=18866

13 ways to get sued as a notary
http://blog.123notary.com/?p=19614

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March 16, 2011

Do you like your job?

Filed under: Hospital & Jail Signings — Tags: , , , , — admin @ 8:43 am

Do you like your job?
 
Once, during a hospital signing, the signers kept me waiting forever while they puttered around, and drafted a document on my time. After keeping me waiting for 45 minutes and seeing my facial expression, the lady asked, “Do you like your job?”. I said, I like it better when my clients are prepared and have the document ready BEFORE they call me.
 
I killed myself to arrive on time for that job.  I had other things to do.   I rushed to the hospital in Pasadena to serve a family of unprepared and unconcerned people whose kids were running around, and parents were casually talking.  I tried to be very patient, so I wouldn’t rush them. The clock was ticking. It was late at night, and there were no other jobs to go to — just my comfortable bed, and television.  I sat staring at the wall and the minutes went by.   In the mobile notary business, you get complaints when you rush people. But, when you don’t rush people, they take all day! 
 
What bothered me most was their casual laissez-faire attitude.  Not one person in the family could care less about how they had wasted my evening.  They took their sweet time preparing the document and having casual conversations while they did it.  Where was the sense of urgency? What prevented them from preparing the document ahead of time?  It is experiences like this, that provoked me to write materials to keep newer notaries out of this type of situation to begin with.
 
Smart notaries announce their terms over the phone.  Here is what the down-to-business types would say:
“I want my travel fee at the door.  I charge waiting time. Its $15 every 15 minutes — no exceptions.  Its $10 per signature to notarize documents.  If the signer is not able to sign for any reason — I’m out the door.  Please make sure they are awake, sober, and conversational.”  But, I was very friendly and relaxed.  I didn’t want people to think I was a hustler, and look what happened to me.  45 minutes down the drain for nothing.
 
I had been very patient for a very long time watching them unnecessarily waste my time.  The lady looked at me and said, “Do you like your job?”.  I didn’t want to be rude, but, this lady really provoked me. 
 
I had another job in Long Beach which was exactly the opposite.  The signers were jazz musicians and stayed up all night.  They needed me to go to a hospital to notarize for a sick relative. They knew the drill and everything was prepared, ID and all.   What a relief!  Not only were they prepared, but they entertained me with their conversation, and made me happy with their friendly disposition. Sure, they had me come at 2am, but for this crowd, I would have notarized them at 4am they were so nice.
 
I wish it were possible for a California notary to notarize across the border in Las Vegas.  Boy, would that be fun.  You could work for a few hours doing signings, and then entertain yourself, get a hotel, and drive back the next day.  A long time ago, I used to do feng-shui consultations for people.  I admit, I was not the best in town, but I met some wonderful people doing those jobs.  A very personable Filipino lady from Las Vegas called me.  She talked me into driving all the way out there to Las Vegas.  She bought me dinner, talked me up, and got me a free hotel room through her connections.  It turns out to have been the most fun feng-shui job I had ever done, and I’ll remember that particular short, but sweet Las Vegas trip forever.

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