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November 20, 2020

When a Title company lies to you

Originally posted July 31 2017

In real life, people lie. It is unethical, and should be avoided. After all, your actions determine the type of world you live in. Every time you perform an action, you should ask yourself, if everybody did what I am going to do, would that be the type of world I want to live in?

But, what types of lies do Title companies tell you? You would be surprised.

One Notary had an incident where she was told she forgot to put a stamp on a particular acknowledgment for a document. After checking her records for that particular loan, it turned out there was no document by that name in the package — she had been lied to! (gasp)

Another Notary was told that they did not need to have the borrowers sign the 1003 Universal Loan Application. There are multiple places to sign. After the fact that Notary got in trouble for not having it signed. If you get unusual instructions that don’t seem right, better get them in writing, or perhaps just rely on your instincts (if you have instincts — what am I a cat?)

One Notary keeps a copy of all the documents in a package on a flash drive to prove if a document wasn’t really in a particular package.

Once an Escrow officer with bubbly handwriting forged my signature and made a photocopy of my seal. I explained to the investigating officer that I don’t make bubbles to dot my i’s, and that it must have been done by a 19 year old girl in his office who goofed on something and had to get something notarized fast!

I heard that once a Title company claimed that a copy of the ID was not included in the package. Keep in mind that multiple hands touch loan documents at title companies, and it is possible for one of those hands to misplace a document in the shuffle.

Lost cashier’s checks? I always attach these to a piece of paper and put it in the front of the package so they won’t get lost. But, title companies still lose $10,000 checks. You just can’t just Mortgage professionals. Half of them are a bunch of dummies! And they normally fail my test too after they convince me how smart they are!

The truth is that you might be asked to go out free of charge to redo the document that you “missed.” What a corrupt way to con a Notary. I missed two seals in 4000 signings in my signing career. So, I might not believe them if they claimed I missed something. I triple checked my work. Only when there was a confusion on a day I was tired and running around like a chicken with its head cut off — that is the only time I might have made a mistake of some sort.

And by the way — it is illegal to send a loose Acknowledgment in the mail if it is stamped. It needs to be stapled to the document it is associated with.

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You might also like:

The way you treat Jeremy might be the same way you treat title
http://blog.123notary.com/?p=19590

WFG National Title Insurance Company
http://blog.123notary.com/?p=19211

Protecting yourself with a contract
http://blog.123notary.com/?p=2593

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November 12, 2020

123notary trained her and now she is getting jobs off the hook

Filed under: Marketing Articles — admin @ 5:29 am

It all started when someone signed up for a listing many months ago. I talked to her on the phone and the phone call lasted for seven hours she was so interesting. I gave her lots of tips, and she read my blog tutorials on Notary work. When she took my new and more difficult quiz, she got 84% while the others averaged about 35-40%. My new quiz
has many following directions, handling situations and tough notary questions which most people just cannot handle.

The last time I called this lady, she said, “I can’t talk, I’m at a signing. The listing is really working out well.” Then we talked later on that evening and she said she had been getting a lot of work. Something like eighty signings in the last two months which is amazing for someone brand new with no experience.

So, this is an example of someone who listens to our advice, studies hard, and puts attention into their listing. The result is success and happiness!

You might also like:

He took Jeremy’s advice and got new title companies
http://blog.123notary.com/?p=22277

What is the secret to Carmen’s success?
http://blog.123notary.com/?p=20059

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November 3, 2020

What does it mean to be Fidelity Approved?

Filed under: Marketing Articles — admin @ 9:42 am

Originally published June 30, 2018

I talked to a bunch of Notaries who were Fidelity Approved. Most of them were a lot better than average in terms of knowledge, but not all. Apparently, Fidelity scrutinizes them in particular ways, and asks a few questions, but not that many of the questions are Notary questions. I would like to know what their screening system is.

Fidelity approved Notaries do a little bit better on 123notary quizzes, but rarely score high grades because their notary and document technical knowledge is rarely proficient. In my opinion, a certification or approval means very little unless it is specified what qualifications or knowledge it is verifying.

My recommendations are that if they have any individual company type of requirements, that makes sense. But, there should also be requirements based on general notary and document knowledge, otherwise that is a risk to all parties involved. Can someone fill in the blanks for me about what their requirements are?

You might also like:

Studying to be Elite Certified is worth $533 per minute
http://blog.123notary.com/?p=20774

I heard that someone lost their Fidelity approval because…
http://blog.123notary.com/?p=20061

Excerpts from great notes sections
http://blog.123notary.com/?p=1043

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October 28, 2020

He took Jeremy’s advice and got new title companies

Filed under: Marketing Articles — admin @ 2:44 am

I am always pleased when I get positive feedback. A Notary in Northern California had a long pep talk and review session with me two years ago. After the pep talk he started studying a lot. He studied about 15 hours. I made him retake his certification test. I was tired of people who passed long time ago who were not sharp on their information any more. He failed his original recert test, but after the long period of studying got an A on the retake. He also redid his notes and started putting in some work to get reviews.

The result is that for the first time in years he started getting a lot of title company work. All of his extra consciousness, conscientiousness, and newly polished skills attracted more work on a tangible and also metaphysical basis. His old clients dried up for the most part due to the sluggishness in the industry. Without that new work, he would have been out of business. Thank God I believed in him and gave him a generous chunk of my time.

What do I have to do to get the rest of you to do some serious studying. Most of you think that studying is a joke, and that you don’t need to do it. But, to do well in this business you need to be serious and to be serious you need to study. Yes, you can learn on the job, but there are certain things you only learn from written materials in courses. Our certification keeps getting more and more cleaned up to the point that people are valuing it more and more. If you put some work in, you can benefit from having it. It is a lot of effort but worth it if you plan on being in business for the long run.

You might also like:

Your number of loans just went down?
http://blog.123notary.com/?p=21236

Do you invest in your notary business?
http://blog.123notary.com/?p=22129

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October 13, 2020

10 rules for negotiating Notary fees

Originally published in Nov 06, 2017

Many Notaries complain about how little they get paid. And then I complain about how little they know. The two tend to go together and the pay is not going to go up before the knowledge does. However, there are negotiating techniques that can help.

1. Let them name their price first
In a bargaining game, it is better to let the other person bid first. You can always raise your ask price if they don’t offer enough. But, if they offer far too much, you would never get it if you asked first and asked too low.

2. Start with a high ask price
If you ask for $125, you can always go down on your price, especially if the job is close or fast. You can ask how many pages, fax backs, and notarizations are in the package. If it is quick, then give them a quick price.

3. Never whine
If you whine about the condition of the industry or how low the fee was, people will think you are a low life. Professionals don’t whine. Professionals operate! So, if you are offered $60, ask for $85 and see what happens.

4. Decline the low-ball offers
If you spend all day working for peanuts, then when the good jobs come, you won’t have time. Decline bad offers so you are free for good offers.

5. Answer your phone
If you only offer when you are not in a signing and not driving or cooking or thinking, you will miss 80% of your calls. How can you negotiate a good fee if you don’t take the call in the first place?

6. Act professional
Try to impress them without trying to impress them. Most Notaries try to do a snow job and brag about how great they are. Seasoned operators don’t do this. Smart professionals will engage you in an intelligent conversation about the job, the industry and the state of the union. Ask them questions about the job, where it is, who it is for, what type of loan it is, and about their career and industry working in title or escrow. But, whatever you do, don’t talk about your zero percent error rate and how reliable and experienced you are — nobody can verify your claims and nobody wants to hear it.

7. Never say hello
Unless you work for an aloe vera companies, don’t answer the phone saying “aloe?” Answer stating your company name and personal name. It sounds professional. If you have screaming kids in the background that sounds horribly unprofessional. Have a quiet place to answer the phone and if you are in a noisy place, try to go to a quieter place and apologize about the noise. Just because you don’t mind noise doesn’t mean the title company enjoys barking dog and screaming three year old.

8. Talk about real life
Sometimes I talk to Notaries who tell the Title company that you can call me to clean up the mess after you hire one of those $50 signers. Over half my work is clean up work. That sounds real to title companies unlike all the nonsense about how experienced and knowledgeable you are which just sounds like fluff. Tell real stories about how you handled complicated situations that others might have goofed. Mention that split signing where you did some complicated manouver on the Acknowledgment certificate and how you went out to sign the wife at 3am because she could only see you at that time due to her busy schedule as a nurse. This is impressive and much better than fluff.

9. Negotiate timing
You can offer a better rate if they get you late after rush hour. They might prefer to just offer you more and get the job booked.

10. Double book and get a bad review
Yes, you’ll get bad reviews from this, but double booking makes sense. People cancel jobs all the time when they hire you, so why can’t you cancel a few jobs. If you book jobs tightly, the other person will cancel 20% of the time — at least. So, if you book a job for $60 and someone else offers you $150, you can ditch the first job and take the other. You will probably get a bad review that will last for three years, but you will have $90 extra in your pocket. It’s a dirty technique. Not recommended, but food for thought and great blog material.

11. Never let them see you sweat.
Appearing calm and collected are the way to go. If you seem flustered, that is bad. Oops, that was eleven rules and I promised ten. Okay, disregard point eleven and just use antiperspirant.

You might also like:

How to negotiate fees like a pro
http://blog.123notary.com/?p=19198

Can you negotiate prices with SnapDocs?
http://blog.123notary.com/?p=16236

Notary Marketing 102 – Negotiating Fees
http://blog.123notary.com/?p=19784

A complete guide to getting paid
http://blog.123notary.com/?p=19794

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October 9, 2020

123notary changed its business model a little bit

Filed under: Marketing Articles,Popular on Facebook (some) — admin @ 9:42 am

This year due to the change in the type of demand there is for Notaries, we changed our algorithm at 123notary. We used to emphasize quality of the Notaries. However, we reduced the size of the site down to 5300 and lost so much market share compared to Notary Rotary that I decided that my former business strategy no longer applied as the market changed. So, I proceeded to add many more notaries to the site and put a greater value on click averages.

The quality based algorithm (still a major factor in our overall algorithm but toned down a bit) was based on how Jeremy (that’s me) felt about the quality of the notaries. That algorithm helped for many years, but lost its effectiveness recently. So, now I am basing placement of free listings and discounts for high placed listings more on click averages. Click averages are an indication of how popular you are with the users. Since my goal is to attract users, I decided to give preference to those that they liked rather than to those that I liked although I still give some points to those who are pleasing to me on the basis of phone manners and notary knowledge.

Now we have 7600 Notaries on the site and a modified algorithm. The new system has attracted 20% more clicks and a lot of new high placed sign ups.

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June 19, 2020

Is your local notary market saturated?

Filed under: Marketing Articles — admin @ 10:16 pm

Recently I have been putting more notaries on 123notary.com. Our popularity went up as a result even though the quality of the notaries I added was not good. However, Notaries in very populated areas who were at the bottom of the list did not do well.

In counties (or subcounties in parts of California where we use that division) where we have 30 or more Notaries, those at the bottom of the list who were newly added hardly got any calls.

On the other hand, in other parts of the country where areas have zero to twenty Notaries, newly added Notaries were getting a generous quantity of clicks comparable to Notaries who have been with us for years.

If your market is saturated, that is not necessarily a problem. It just means you have to stand out and be listed higher on the list. We can help advise you on all of these matters. Remember – Notaries are plentiful, but Notaries who are experts at their game are rare and stand out.

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June 7, 2020

How do you market to title companies?

Filed under: Marketing Articles — admin @ 10:12 pm

Over the years we have heard many approaches to marketing to title companies. Obviously having a good online presence is the most time efficient because using that method they would come to you. But, what if you took a more aggressive approach?

1. Calling title companies
If you make a list of title companies and call them, that is a great way to get business. Keep in mind that there are different reps. They all say that they will share your info with the others, but they hang up so fast that how do you know that they will. It is good to talk to as many reps as possible, potentially on multiple phone calls to each companies.

2. Mailing title companies
If you want to do a nationwide campaign, focus more on companies within 90 minutes of you. But, you can contact title companies throughout the nation by mail. A few Notaries have done this. The response rate is low, but you contact so many companies, that you will get clients. You could mail them a card with basic information, rates, areas covered, etc.

3. Online presence
You are already doing this. But, there are more effective ways to do online advertising than just being online. Ask me how. More listings in more areas, higher placement, more certifications, better notes sections, more reviews, etc., all help.

4. Lots of E&O.
Some title companies require lots of E&O and the amount can vary. 500K E&O will help make you stand out from the other Notaries and might help attract title companies.

5. If you work for a particular title company, pass out cards to the various reps. If you have to go to a particular branch, get to know them as individuals. Title company people are not the most friendly in the world, so try to keep it quick.

6. Visiting title companies in person is time consuming. But, you can see how it works and let us know.

7. Be willing to take those out of the way jobs. Getting in with title is hard. But, once you are in, they might give you regular work. So, be willing to go wherever or whenever for that first job so they can sample your work.

Let us know if you have any other tips in the comments.

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May 29, 2020

How do you increase your client base to all title and no signing companies?

Filed under: Marketing Articles — admin @ 10:09 pm

This is easier said than done. Different people have different experiences climbing to the top of the food chain in this business. As a general rule, you start out working mainly for low paying signing companies who micromanage. Some of those companies might not pay at all. Working for companies that don’t pay is a great way to rack up experience, but not a great way to pay your rent. As time goes on, you will gradually get a higher share of higher paying title companies.

Title companies like experience. They also like it if you in addition to claiming to have a zero percent error rate, actually have not made any errors, at least not on their work. A professional disposition also helps and that is hard to explain. The Notaries that get mostly title companies tend to have 5000-10000 loans under their belt. It takes time to get that much experience. At a rate of 1000 loans per year if you are a busy Notary, you need five to ten years of experience and then you are at the top of the pyramid.

Please keep in mind that most Notaries average about 200 loans per year, so they never accumulate this type of experience. Please also keep in mind that only about 5-10% of the Notaries listed on 123notary.com have 5000 loans signed and only 1-3% have 10,000+. Yes, it is lonely at the top.

Basically, the name of the game of Notary fame is to be a scarce commodity. If you have more experience, more knowledge, better professionalism, phone etiquette, etc., you will get paid more. People with 123notary Elite Certification are part of the top fraction of a percent and they get paid a lot more. Anything you can do to differentiate yourself from the others will help.

So, get more experience, more certifications, more reviews, maintain your listing better, and learn to be an expert at seeming professional over the phone. Then, you will get more title companies…. eventually.

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February 7, 2020

Marketing Article Resources

Filed under: Marketing Articles — admin @ 11:01 pm

Here are some of our better marketing related articles that have been
published. Many of these got buried in the list, so this is my way of
reviving them.

Index of best posts about Notary Marketing
http://blog.123notary.com/?p=20284

Compilation of posts about Notary Business Names
http://blog.123notary.com/?p=21760

Five things a notary can do worth $1000 per minute
http://blog.123notary.com/?p=20521

How to write a notes section if you are a beginner
http://blog.123notary.com/?p=16698

10 rules for negotiating notary fees
http://blog.123notary.com/?p=19620

Getting paid, a comprehensive timeline
http://blog.123notary.com/?p=22643

He took Jeremy’s advice and got new title companies
http://blog.123notary.com/?p=22277

A lot of information he knew but forgot about says on 123notary client
http://blog.123notary.com/?p=22225

Your number of loans signed just went down?
http://blog.123notary.com/?p=21236

Do you invest in your notary business?
http://blog.123notary.com/?p=22129

Why you should consider getting 123notary elite certified
http://blog.123notary.com/?p=20094

Does knowledge matter any more as a signing agent?
http://blog.123notary.com/?p=19887

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