Some notaries wonder why they are not getting any good Title companies to work with them. When we call some of these notaries up, we see within seconds why they are not popular. First, the way some people answer the phone is horrendous.
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Bad phone answering skills
“Hullo?”.
Do we have to guess who we are talking to? Or should we introduce your next assignment to your son because you forgot to announce yourself over the phone and we can’t tell you apart from your son?
Do your children answer your phone? Big no-no. How about your spouse? If you are a husband and wife team, that is understandable, but you still need separate cell numbers and you still need to let us know who you are when we call you. Otherwise we have to ask.
Title: Hi this is Marg from XYZ Title, may I speak to Susan please
Susan: (abruptly) WHO is this?
Title: I think I introduced myself very clearly — this is Marj from XYZ Title, may I speak to Susan please
Susan: Okay
Title: Okay, are you Susan?
Susan: Yes it is
Title: You made me work very hard just to try to decipher who you were. Are you going to be this difficult working with? I had to repeat who I was twice while you evaded announcing who you were. I am not the only person who needs to give information around here, especially if I am paying. I will call someone else. Thanks.
It is very rude to make someone repeat who they are before you reveal your secret information about who YOU are. If you are rude to Title companies, they have plenty of other inexperienced and unprofessional notaries to choose from.
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Background noise
Is there background noise when you answer the phone? Are there screaming children or other noise. You should apologize about the noise as soon as you can and move out of the noisy area. Otherwise, nobody will have patience for you.
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Someone else answering the phone?
If you are in business for yourself, it is extremely unprofessional to have someone else answering the phone for you. However, if they introduce themselves professionally and can carry on a professional sounding conversation, it might be tolerated. The worst thing you can do is to have a busy-body answer your phone for you who pushes their unwanted helpfulness on a caller.
Title: Hi, this is Marg from XYZ Title, may I speak to Susan please
Fred: Susan is not here, but I can help you.
Title: Thanks for your offer Fred, but I would like to Speak to Susan please, and I clearly requested that I wanted to speak to Susan
Fred: Can I help you with something? I can do everything that Susan can do
Title: You are being a bit pushy Fred. I am calling for Susan. I do NOT wish to conduct my business with someone other than Susan.
Please notice how Fred is offering unwanted help and trying to push it down Susan’s unwilling throat. This happens a lot when I call people. They don’t take no for an answer and get in trouble with me as a result for rudeness.Notice how Fred didn’t once offer to take a message for Susan. He was pushy and very unhelpful in the ways that Marg might have wanted to be helped. What a headache.
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Asking people to repeat
Do you have other people keep repeating everything they said. Are you paying attention? Or can you just not think clearly, so to avoid having to respond to something you don’t know how to respond to, you ask people to repeat. If you are in a noisy place, or have a glitch in your cell coverage, you might apologize for the sudden static in your cell phone. Tell them that you heard the “I need you there at…. blank o’clock” part. That way they know you are listening and heard everything but the one critical word. That is acceptable. But, if you loudly say, “WHAT?” after everything the other person says, they are not going to hire you. Roughly 15% of our notaries are people who ask us to repeat ourselves multiple times during a conversation. It is very unpleasant and nobody is going to want to pay money to someone who is such a poor communicator.
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Unprofessional remarks and behavior
(1) Oh yeah, you’re calling about that notary thing. (are we in Junior High still?)
(2) I just got my notary. (you mean your notary commission?)
(3) I just got off the phone with the customer, (you mean the borrower)
(4) Annoying or harsh music on your answering machine is considered unprofessional too
(5) Not having your name stated on your answering machine is unprofessional as well.
(6) Not knowing your basic loan signing terms and procedures is unprofessional and dangerous
(7) Answering the phone only to tell someone that you are in a signing. If you are in a signing and can’t talk, then why are you answering the phone?
(8) Answering the phone to tell someone that now is not a good time to talk. Why not let them leave a message if now is such a bad time.
(9) Answering the phone and telling them that you already sent the documents back when you don’t even know who is calling. Do you ASSUME that you are talking to the signing company from that job that you are at right now when it is someone completely different? Dumb!
(10) I’m certified. (you failed to mention which entity certified you)
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Notes section
Most notaries do not include any unique information in their notes section. Instead they start off by talking about the least consequential information you can think of such as E&O insurance, background screening, and the fact that they are certified. Everyone on 123notary is certified by someone. It won’t get you ahead unless you have the 123notary certification icon. Indicating that you are NNA certified on our site will win you 0% more clicks since 90% of everyone else on 123notary is also NNA certified. You might as well say, “Hire me because I have two arms and two legs.”
Write about what makes you unique. Talk about your experience. Number of loans signed. Number of years as a Mortgage Broker. Specific types of loans signed. Do you offer last minute service? How many miles is your radius? Information that is unique to you.
The other notaries all claim to be dependable, reliable and professional, yet only 10% of them actually meet our standards for these adjectives so they sound phony. Do you sound phony? Talk about something that sounds REAL and UNIQUE. If you were a school teacher for 25 years, then you can claim to be good at nitpicking other people’s work and noticing all of their mistakes and everyone reading your notes will believe you.
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Tone
Some people just start out sounding unpleasant. Their words might be good ones, but their tone just doesn’t sound appealing at all. Talk to me on a bad day and I have tone too. But, some people always have tone. Try to sound pleasant when talking to clients or prospective clients.
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Arguing
Do you argue with clients? They want it their way. Don’t say, “Well I usually xyz”. Nobody wants to hear this. You should be asking them how they want it done? Would you like tomatoes on that? Now you are talking! Don’t accuse your clients of being overly demanding. Do they pay you? Then work for them and do what they want for the right price.
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Vagueness & Rambling
Do you answer questions with vague answers?
Q. How far do you go?
A. Well, I usually cover Carbon county, but I might go to Hutchinson county if it is not too far in because my niece lives there and ….
Q. Lady, can you just tell me your radius in miles please without your life story?
A. Oh, well, it depends.
Q. Thanks for the help, I’ll call someone else
People in the signing industry are tired of this type of run around. Just answer the question the way it was phrased.
Q. Can you get the documents sent back to me tonight?
A. Well, it depends on where the signing is, because it is East of me, there is no drop box, but then if it is South, I could come around on highway 19, and then I could…
Q. Just tell me if you can get the documents back to me tonight… the signing is in Waxahatchie
A. Oh, well in that case, that is Southwest, so let me spend five minutes calculating while I keep you tied up on the phone… hmmm.
Q. Never mind, I’ll call someone else who can drop it in the drop box tonight.
Boy, what a hassle. This is not brain surgery here. Just say, “Yes, I’ll get it in the drop box tonight — guaranteed!”. And then do it.
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Basically, we put up with a lot of unprofessional behavior. The smart notaries tend to be argumentative while the newer notaries often can’t function at all. Communicating is very hard for many, as they can not make a simple request without telling you their life story. Nobody has patience for this. People at signing companies deal with 100 notaries per day, and need their questions answered fast, and there is no time for nonsense. If you can’t communicate and do your job correctly, you will be sitting on the bench your entire career. It is not that difficult to be a notary. Just know your terminology and procedures, and learn to communicate effectively.
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Trump — Making American Notaries Great Again
Trump – Making American Notaries Great Again
We’ve heard a lot about Trump wanting to make America great again. But can he make your notary practice great again if it isn’t already? Or have you hit the wall? Or does he have to build the wall and then make Mexico pay for it? He says America doesn’t win anymore. Are you winning? Thanks to NAFTA, Mexican notaries are allowed to enter the United States and perform work as notaries. But because they charge so little, the only way Americans could survive was to build a wall made of used notary seals.
THE DONALD: The notaries love me. And by the way, the notaries love me. I repeat myself a lot. And by the way, I repeat myself a lot.
NOTARY: I’m undecided about who to vote for. Why should I vote for you?
THE DONALD: Our leaders don’t know what they’re doing. I will make American notaries great again. I’m gonna bring notary jobs back to America. I will be the greatest notary jobs president God ever created.
NOTARY: Would you swear to that under oath?
THE DONALD: I will swear to Justice Roberts on a bible on January 20th. Until then, I’ll swear at my campaign rallies.
NOTARY: Well, you have been married three times. You know a lot about witnessing signatures on divorce papers.
THE DONALD: More than Hillary! She’s a disaster. She could have at least left Bill during MonicaGate, but no. She stuck by his side. Pathetic.
NOTARY: Why shouldn’t I vote for Ted Cruz?
THE DONALD: Lyin’ Ted? He wants to shred Iran’s nuclear deal on day one. Shredding signed documents takes away notary jobs. He’d be a disaster as president.
NOTARY: Wouldn’t you need to hire more notaries to witness the signatures on the deal that replaced it?
THE DONALD: Absolutely. And I’m fine with that.
NOTARY: Hold on. A minute ago you said you were against it.
THE DONALD: I’ve evolved. Which is more than I can say for Cro-Magnon Man Cruze. Have you seen his wife? Compared to mine, she looks like a Gargoyle.
NOTARY: Well, I’m still not convinced you’re good for notaries. What about Bernie?
THE DONALD: The Communist? The only time I “feel the bern” is when I pee. Elect him and all the notaries will be getting free health care.
NOTARY: What’s wrong with that?
THE DONALD: Living longer means fewer wills to witness. When I’m elected president, believe me, half the country will jump off buildings. And if they’re lucky, one of mine. You’ll be witnessing will signings till the cows come home. Speaking of which, did you see Lyin’ Ted’s wife?
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The 2016 Notary Public Debate
http://blog.123notary.com/?p=16006