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May 25, 2020

Calling ahead to see if they have dogs

Filed under: General Stories — admin @ 10:00 pm

Some us us don’t like dogs. And some of us like dog owners even less. Many dog owners love their dogs and can’t understand that the rest of the world doesn’t like their slobbering friend licking them, or their little white fluffy dog sniffing their toes. Then there are the ferocious dogs that growl in a petrifying manner to which the owner says, “oh… he’s friendly.”

Just because your dog is allegedly “friendly” doesn’t prove he won’t bite. There is a first time for everything. It also doesn’t meant that I’m friendly — because I’m not, unless you are a well behaved organism.

ME: Hey, keep him away from me.

DOG OWNER: Oh, he’s friendly.

ME: I didn’t give your “friendly” dog permission to molest me.

DOG OWNER: Oh, are you afraid of dogs?

ME: I didn’t say I’m afraid, I just don’t like being assaulted by weapons of mass slobber-struction.

DOG OWNER: He won’t hurt you

ME: I’ll come back with my mentally ill younger brother and he will molest your wife, daughter and other females in your family. And when you complain and look aghast, I’ll say — “Oh, he’s friendly.”

DOG OWNER: You jerk!

ME: See how you like it when you are on the receiving end buck-o!

So, what I recommend is to call ahead and make sure that if they have dogs, that the dogs are behind a locked door. In my experience, dog owners are by definition extremely careless and rarely think about the legal implications of being sued for their pooch biting someone. They are also intrinsically careless about being considerate to those who don’t share their love of dogs.

It is common for the dog behind a “locked” door to mysteriously escape from the locked compartment and start bothering you or scaring the hell out of you. It might be hard core, but you could threaten to leave the minute you see a dog not separated from you by a locked door. Let them know you are serious in a polite way.

Dealing with dogs is no joke. One time a signer came to the door with a loaded gun drawn because there was a pitt bull running around the neighborhood. The notary was afraid, but the gun was to protect them from the dog and not to mug the notary. It’s not a bad idea to bring pepper spray either because the dog owners often will not protect you at all from their crazy and disturbing pets.

Remember – dogs and cats are a reflection of the character of the owner. If the owner is deranged, so will their dogs be.

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May 24, 2020

Colorado Acknowledgment Wording

Colorado Acknowledgment Verbiage; Colorado Acknowledgment Form;

Below is the official Colorado Acknowledgment Wording. The word “seal” below refers to the notary’s official stamp. Please keep in mind that in a notarial context, a seal could mean a signature or a stamp depending on the situation.

State of Colorado
County of ________

The foregoing instrument was acknowledged before me this ______ (date) by _________ (name of person acknowledged)

(seal)

____________________
Notary’s official signature
My commission expires: __________________

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May 23, 2020

Which signing companies are good to work for?

Filed under: Signing Company Gossip — admin @ 9:55 pm

If you are a new signing agent and want to learn who to work for, or more important who NOT to work for, there are various forums out there with information.

Notary Rotary has the most information about signing companies and ratings for signing companies with one to five stars as the rating system.

123notary has a list of signing companies with reviews that are positive, negative and neutral and then links to forum posts with commentary about those particular companies.

If you work for new companies, it is imperative that you check them out one by one BEFORE committing to a job otherwise you will get ripped off. Extending credit to people who don’t pay is a losing proposition.

Title companies are a little harder to check up on as there are so many of them and their volume of work tends to be low enough that there is little published material on more than a few dozen of them. The other problem is they are branches of bigger companies and some branches are more reputable than others.

So, basically do your homework and good luck!

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May 22, 2020

What to do with signers who read too much

Filed under: General Stories — admin @ 9:54 pm

Growing up, my father drove people crazy by slowly reading every part of long contracts while they had to sit and wait. I agree with him that reading contracts is essential. But, exasperating others is not nice. I think it is my karma being the son of a copious reader (that is his hobby by the way) to have signers who are just as bad (or diligent and good) as dad.

During my career, roughly half of my borrowers read too much. My average signing took a little more than an hour. I dealt with it. I was not too concerned unless they were delaying me from getting to another job. But, now that I am older, and value my time more, I realize this is no good. Three hour signings cannot happen.

You need a strategy for how you are going to deal with this. Here are some ideas. Put in the comments if you have other ideas.

1. During the confirmation call, let them know you are offering them “x” amount of minutes for the signing. I would offer more time to those paying you well to make sure you get rehired. For cheap signings, perhaps offer 45 minutes. Keep in mind that if they go over, you need to offer some leeway to avoid social friction (and getting fired). For signings that pay big bucks, you might allow up to two hours just to be nice. But, still emphasize that there is a limit. My personal experience was that the more I was paid, the faster the signing was. My worst client was a Lender whose borrowers always had to call him and ask painstakingly long questions on my time. The average phone call was 45 minutes which I had to sit through.

2. If you don’t give them a summary of your time offering before the signing, you can spring it on them at the signing. You explain that this is a signing appointment and not a reading appointment. You can explain that they have borrowers copies to read for the next 72 hours if this is a refinance for a primary residence, and that they can cancel after the fact. Explain that you have other appointments and have to leave in “x” amount of minutes whether the loan is signed or not out of courtesy for your subsequent appointments.

Having time limits might get you fired, not paid, or in trouble. But, if you want to make money as a signing agent, you need to book lots of appointments and nail them one by one. Or, you need to have two high paying jobs per day. 2 x $200 = $400 and $400 per day is a living — not a great living, but a living. If you make $80 per signing, you need to do at least five per day to get paid well and that means hustling and moving fast, especially at night when they might be back to back.

In the worst scenario, you might have to take the main copies signed or unsigned, put them in the Fedex and send them back. You can explain to the company that you ran out of time and that next time the Lender should explain the documents better to the signer AHEAD OF TIME otherwise they end up taking your time when you don’t have time. It is not a matter of what your time is worth — if you have another client waiting, it is an abuse of that other client’s time if you are late for any reason.

Please comment if you have better ideas, because this blog article is about playing rough which is not considered nice, but is the only way to get good income per hour spent. Otherwise you might get taken for a ride regularly.

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May 21, 2020

Are you frustrated with Snapdocs?

Filed under: Signing Company Gossip — Tags: , , — admin @ 9:53 pm

After reading more and more comments from Notaries about Snapdocs, I realize that your ability to get jobs from them is very unstable.

Instability
First of all, many Notaries have indicated that they got many jobs at one period of time and then the texts abruptly stopped. What probably happened is that someone gave them a thumbs down, or that their average response time was too long and they got bumped down on the pecking order to the point where nobody would text them or use them. It might make sense to be more equitable in the way business is distributed, but that does not seem to be the way Snapdocs functions — it’s winner takes all. Or if you think people being low-balled are losers, then loser takes all.

Distance
Many Notaries complain that they are only offered jobs far away at low-ball prices. This is a common complaint and I don’t know how to answer it other than — negotiate your fees and ask for more.

Pricing
Low-ball fees are a pain. People offer low-ball fees because there are plenty of other Notaries who will take them. If you can prove you are substantially higher quality as a Notary than the rest, there is a chance people will pay more. But, in this highly refined technology driven marketplace, if you are not better, then you can only get a low-ball offer. (Sorry)

Ranking
You can only get better rankings by accepting more jobs and getting a good review. And your reviews and rankings are hidden from your eyes for better or worse. If you are too picky about jobs, you won’t get any, and your ranking might go down. Sometimes you have to do a few low paying jobs to get the ball moving. But, in the long run, I suggest renegotiating prices if you use Snapdocs in the long run.

Summary
I am uncomfortable with a portal that will phase you out on a whim, and that refuses to take phone calls. But, then I have not been a Notary since 2005 so my opinion doesn’t matter. Also, my generation is more personable and more sensitive to being phased out. It seems that the Snapdocs algorithm keeps Notaries in the dark. At 123notary, we will tell you how you do on our algorithm although we don’t publish the actual results. We can also offer tips to help you do better. Snapdocs is good for those who like them, but I am not comfortable with their business model. On the other hand they seem to continue to grow despite all of the complaining so I guess they have something!

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May 20, 2020

Arkansas Acknowledgment Wording

Arkansas Acknowledgment Verbiage; Arkansas Acknowledgment Form;
Below is the official Arkansas Acknowledgment Wording. Please keep in mind that the seal should be affixed at the bottom of this form.

State of Arkansas
County of ______________
On this the___________ day of _________, 20 , before me, (__________name of notary), the undersigned notary, personally appeared ____________(name(s) of signer(s)) known to me (or satisfactorily proven) to be the person whose name(s) is/are subscribed to the within instrument and acknowledged that he/she/they executed the same for the purposes therein contained. In witness whereof I hereunto set my hand and official seal. ____________________________________ [Seal of Office] Signature of Notary Public My Commission expires:______

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May 19, 2020

Removing shoes to please Asian or Hindu signers. Good idea?

Filed under: Drama & Tragedy — admin @ 9:52 pm

I read a story in Notary Cafe about a Signing Agent who obliged a signer (perhaps Asian as this is their custom in many Asian countries) by taking off their shoes upon request. The Notary inadvertently stepped on a sliver of glass and bled profusely getting her socks all bloody. The limped out of the signing and had to go to urgent care and get three stitches.

I was part of a Hindu meditation group for years and they would bug or nag-tagonize (new word) the hell out of you if you didn’t remove shoes. But, it can be dangerous to remove shoes. I got so sick of the nagging I started yelling at people nag. Nagging seems to be a basic reflex for people from particular cultures and being forcefully dominant towards them is the only way to get them to stop.

You might get some bacteria that could cause serious foot diseases.
There is a story from Yogananda, the Hindi guru that asked people to wear shoes rather than removing them. One American girl who felt it necessary to follow Hindu tradition removed her shoes anyway and got a bad foot disease as a consequence.

You might also step on something or bang your toe on something resulting in an injury.

The narrow minded folks who want to force or coerce you to remove shoes don’t give a damn about your safety or comfort, they only care about their national or religious customs which come before human dignity and all else. Think twice before you endanger yourself to please some nit-picky folks who only care about cleanliness and tradition – there are bigger things at stake.

So, leave your comments below. Remove shoes or don’t remove shoes — and why.

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May 18, 2020

Signings with hoarders

Filed under: General Stories — admin @ 9:51 pm

I live with a hoarder. I can’t get it through her head that she doesn’t need all of that stuff. It seems to be a mental illness. She cleans up a little once per year, but we need more than a little. I withhold part of the rent I would otherwise pay her since my passage way through the living room to the front door is compromised. I like where I live, but the hoarding is insane.

But, doing signings with hoarders is dangerous. Here are the dangers.

1. You might have to clear off a space on the table and remove stuff from chairs or from near chairs.

2. There might be infestations due to the inability to clean due to stuff being everywhere.

3. There might be bacterial problems, mold, or other diseases that are airborne due to the problem.

4. Something could fall on your or fall and block your escape route.

Please let me know your stories with hoarders in the comments. The rest of us would love to know!

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May 17, 2020

Have you ever been spat on, bitten or yelled at during a signing?

Filed under: Drama & Tragedy — admin @ 9:51 pm

There are so many bad things that happen at signings. I guess I was lucky. I had some rude dog owners, but that was the worst of it. The humans were worse than the annoying dogs.

But, other people had cats bite them, stepped on glass after removing shoes, had dogs bother them, had people pull guns on them, or were yelled at.

What kinds of terrible signing stories do you guys have? Please share as the others would love to know.

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May 16, 2020

Do you prefer texts, calls, or emails?

Filed under: General Articles — admin @ 9:50 pm

I asked Notaries on our blog which they liked. One Notary said that on Snapdocs, the first to answer the text gets the job regardless of the quality of the notary. One Notary gets mostly emails and liked that. Some are old fashioned and prefer calls.

The way 123notary is set up is that people get mostly calls and some emails, but no texts. I guess we have a niche in the market and it is an old school niche for better or worse.

The bottom line is that if you are slow by email, someone else will get the job. You have to be fast in your response rate to whatever medium you use. Personally I have no idea what I would like if I were still a Notary so I will refrain from commenting. Phone calls are annoying if you are doing other things. But, texts offer you the opportunity to silently respond unless you are driving. Using the phone while driving without a hands free might be illegal but you can do it and probably not get caught. Texting on the road is deadly and should not be done no matter what unless you pull over.

So, what medium of communication do you guys prefer? Please leave your comments. Thanks.

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