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January 22, 2011

Bounced Checks, Collection Agencies, FBI reports: Learn which companies are involved!

Bounced Checks, Collection Agencies, FBI reports…

For some of you, this is old information that you have already been following. However, many notaries do not have time to read everything that goes on on the forum, and this news about signing companies will be of interest and a convenience to them!  It is hard for me to keep up with what is going on on the forums on a daily basis, but I have noticed that a lot of bad things happened in September 2011.  There were a few loan signing companies that had a reasonable reputation that suddenly stopped paying notaries.  One or more companies was reported to be out of business.  I am going to summarize the more important events of the last month or two here. I will only mention the more noteworthy signing companies here.
 
All Service Notary & Signings
Sept 16 – A notary gives up on trying to collect their bill and hands it over to a collection agency. Additionally, this notary reports the signing company to a credit bureau!  Another notary reports trouble getting paid from this company.  A third notary says, that after a long time, they finally received their check — but, that was in early August. The situation looks like it has deteriorated since then.
 
CRES Closers
One notary says that they are the BEST to work for!  Another says they met his fee and that they were great to work for. A third notary claims that they sent payment super fast!  Wow, it is nice to hear good things about a signing company these days!
 
Equifax Settlement Services
One notary got paid, but says the company says that they will take THREE MONTHS to pay for jobs in the future because they have to wait until the loans fund.  Another notary discusses the letter they sent to the BBB about this company. A third notary discusses the difference in what this company offers different notaries for the same work.  One gets $85, while another is offered $125!
 
FASS – First American Signature Services
Notaries are complaining, but not about payment issues.  One notary was taken off the list because FASS found a less expensive notary.  Back in 2010, FASS took over service for a big Title company and dropped the notary who had been servicing the signings for that Title company.  Another notary feels that they were treated rudely after some sort of argument about “quality issues”.  Although there is a lot of complaining going on here, I don’t see any wrongdoing on the part of FASS. They are just shopping around to find the best notaries for them — and trying to get high quality service as well. America is a free country and nobody is obligated to keep the same notary for life.
 
Final Link
Three notaries have complained that this company doesn’t do a good job of getting back to people. Not returning calls, etc.
 
First Preference Signing
Four notaries all claim in unison that this is the best company that they have ever worked for. 
 
Harvard Abstract
Three notaries are claiming that this company is easy to work for and that they pay quickly.
 
HVR Notaries
Two notaries claim that this is a good company to work for.  One says, “They met my fee”, which is a very good sign these days with all the low balling.
 
Insured Closings
Notaries claim that there have been several reports of BOUNCED CHECKS from this company.  Watch out!
 
National Loan Closers
This company is reported to be asking for $25 to keep notaries on their list. This is causing a lot of disturbance in the notary world.  Notaries feel that companies should be paying them, and not vice versa. 
 
Nations Direct
We have gotten many complaints about low-balling and micromanagement. One notary’s signing was interrupted by a phone call, where she was asked if she was using a blue pen.  On the other hand, it is prudent for a signing company who uses many newer notaries to call and check up on people. Obviously, many of the notaries they hired screwed up and ruined many loans which is the reason for all of the babysitting.  Please try to look at things from the signing company’s perspective. They are trying to get the job done.  Also see: Nations Direct has been around for more than a decade!
 
Nowclosings.com
Many notaries are claiming that this is one of the BEST signing companies they have ever worked for.

N3 Notary
A few notaries are complaining that company has badgered them too much during their signings. 

Pacific Document Services
Checks that they sent out have allegedly gotten LOST in the mail. One notary has filed an official complaint with the FBI to try to get this company shut down. Another notary received a check that BOUNCED.  This is one of the most serious cases I have seen all year!  The opinions expressed here are the opinions of particular notaries and not of 123notary.com.
  
Safir Signing Agents
Multiple notaries are complaining about no-pay and SLOW-PAY.
 
Service Link
This company has lowered their fees, and we have had many complaints from notaries about LOW-BALLING from this company.
 
Superior Closings
The people that run this company have been functioning under four different business names over the course of time.  They are reported to be out of business now.
 
The Notary Biz
Many notaries are discussing whether or not this company is still in business.  One notary had a discussion with the owner who claimed that they were no longer in business.
 
The R&R Group
Several notaries are complaining about non-payment, and one is owed $375 by this company
 
Trans State Services
Many notaries are really happy with this company.  Good working conditions and timely pay!
 
Vital Signings
This company has a good payment record, but many notaries are complaining that there are too many steps involved in the signing process and a lot of babysitting.

Tweets:
(1) Here is a list of companies that bounced checks, had FBI reports, or were notorious late payers to notaries!

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January 21, 2011

I just got 2 jobs from 123notary, what do I do now?

Congratulations. Give yourself a pat on the back. Some people are lucky on 123notary and get a few jobs within hours or days of signing up. Others have to wait. A few don’t even track their calls, so they’ll know they got work, but won’t know where it is from. Metaphysically speaking, since you invested thought and action into creating a 123notary listing, you are much more likely to get business from it within a short time period after signing up. Additionally, those that pay for listings get more business because of the metaphysical commitment they made by paying. Those that edit their notes and information more often also get more business since they are paying attention and devoting their thought to it. Thought is the most powerful force in the universe, and it applies to 123notary as well.

So, what do you do now?
Add more to your notes section. Your notes section should evolve with you. As you learn new skills or get new certifications, enter that into your notes section. As your number of signings goes up, add that to your notes ase well. Get a few reviews from your satisfied clients as well. Reviews speak louder than words. Consider upgrading too. For advanced Notaries we have the Elite Certification program as well where you can learn the most sophisticated notary, signing agent and marketing techniques in the business. That’s all for now!

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How much more does a 123notary certified signer make?
http://blog.123notary.com/?p=15392

Here’s another way to make an extra $4000 per year
http://blog.123notary.com/?p=14162

5 or 6 reviews doubles your business
http://blog.123notary.com/?p=8484

Long term Notary marketing plans
http://blog.123notary.com/?p=15793

$40 for a signing 72 miles away?
http://blog.123notary.com/?p=14959

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January 10, 2011

If you can notarize here, you can notarize anywhere

The Notary profession in New York City is so competitive, few can survive at all. Or is it the other way around? To compete with Ken who has about four million positive reviews, you would have to be Superman, and have been Superman for the last ten years to have a chance to compete with him. We have some of the smartest Notaries in the country in New York for some reason. I guess NYC attracts the best and the brightest. Detroit also attracts some of the best — I can’t figure that one out (hmmm.) The city that does wost on our algorithm nationwide is our nation’s capitol — how ironic!

But, on a brighter note, some of our listings far down the list “Find a Notary in Manhattan” get tons of clicks. We have a few UPS stores that are getting seven clicks a day or so while similar businesses in other cities average about 1.5 clicks per day. What do all these numbers mean? NYC is a very populated city and is also a county. During the day there might be about 7 million people there. Additionally, since so many of those people are there to get high level business done, they need more Notaries than any other city or county in the nation. Our Los Angeles page only represents about 3 million folks which is less than half of what NYC represents. Miami-Dade only has 2.6 million. So, it kind of makes sense that the New Yorkers lead the pack in clicks on 123notary.

But, if you want to learn from the best, we have great Notaries everywhere, but the average caliber of Notary in NYC is far above the rest. If only all Notaries could learn from them. But, you can! Just read our blog! Ken, our in-house talented blog writer writes a piece (an unconcealed piece) every week, so you can learn from the best just by visiting our blog!

But, one of our clients in New York City saw a naked man wearing only a cardboard Notary Seal was walking down the street screaming — If you can notarize here, you can notarize anywhere!!!

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New York Notary Income is the Highest!
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January 9, 2011

Following Directions

A notary was given easy instructions for a particular loan.

He was instructed to CALL the Lender, Title Officer, and Processor in the event of even the smallest of problems. If they didn’t answer, then to leave a message. The notary was very experienced and trusted by many companies. So, the notary got to the signing, and started the signing. The borrower was to sign with their middle initial “Z”. Everything was fine, until the borrower had an objection about the XYZ Affidavit. The notary tried to explain the document on his own. Then, the borrower still wasn’t happy. So, the notary called the signing company who gave him an answer about the document. The borrower was happy, and the notary sent the documents back to the lender without issue. There was another small question about the Affidavit of Mahzhong too. But, the signing company was closed by the time he made that call. So, he called the lender, left a message, and then left the signing after a few minutes. Our notary decided to keep the Fedex until the next morning when he would hopefully hear back from the lender.

The next week, the notary got a letter in the mail stating that he was fired.

What did the notary do wrong?

(1) The notary explained the document to the borrower after he was expressly given instructions to call the Lender, Title Officer, and Processor if there was even a small problem

(2) The notary called the signing company instead of calling the Lender, Title Officer, and Processor. It turned out that the Signing Company gave a very shoddy answer to the question that the borrower asked. The Lender knew that the staff at the signing company couldn’t give intelligent answers to questions and that was why he requested that the notary call the Lender, Title Officer, and Processor — all of whom could give very professional answers to all pertinent questions.

(3) The notary held on to a time sensitive Fedex instead of dropping it off at a staffed fedex station. The receipt for the Fedex was for the next day, and not the day of the signing — another issue which was unacceptable for this picky Lender (who paid generously by the way).

So, the Lender called the notary and reitterated what was in the letter. The notary rebutted by saying

But, I always call the Signing Company when there is a problem.

The Lender responded:

Your job is NOT to do what you always do.

Your job is to do what I asked you to do. After all I am the one who is (or was) paying you before you got fired!

FOLLOW DIRECTIONS as long as they are legal requests!

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January 6, 2011

Your jumbled or too short notes section is costing you 50% of your business

Notaries just don’t get it. They think that 123notary is a magic service. All they have to do is pay us some money and they will be rolling in jobs. They also have to follow our advice if they expect to get anywhere. Get reviews on your listing, pass our test, and for God’s sake, fill in your notes section. Below are some common problems with people’s notes sections.

1. Omitted
Many Notaries just don’t get around to filling in their notes or claim that they have nothing to say. Say something for God’s sake. Talk about your radius, professional background, types of documents or loans you are familiar with, or your personal style doing business.

2. Jumbled
Most Notaries write a long paragraph that includes their name, equipment, a few adjectives about how great they are, hours, counties and anything else they can think of. This is a disorganized mess and it means that your brain is a disorganized mess. Clean up your act and divide your notes section into logical paragraphs and keep it easy to read and formatted in an attractive way.

3. Fluff
Most Notaries tell you lots of fluff about themself that any other Notary would claim. Claiming it doesn’t make it true, and those reading your notes are tired of seeing the same old claims thousands of times in a row only to find out that the claims are very rarely true. I am professional, reliable, responsible, accurate, etc. are claims that won’t get you anywhere. Being experienced helps, but reliable counts against you. The most unreliable and unskilled Notaries are the first ones to claim to be reliable — think about that. Notaries that actually have merit talk about specific types of loans they sign, specific Title companies they are on the white glove list for, and specifics about what they do to get your job done. Facts — not fluff please unless you are in the pillow business!

4. TMI
Too much information can also be bad. If you are experienced with two hundred types of documents, it might not be a good idea to list them all. I would not list more than twenty, unless you have a link to your web site where you can list them all. Listing 500 zip codes also creates a mess on your profile and on my site. Please don’t do this. Keep the right amount of information and keep it straight.

5. Misinformation
Some people claim to speak Spanish when in fact they cannot get through a loan in Spanish. If you claim to know a language and put it in the language box, do NOT do so unless you know enough to get through a signing. This will involve understanding a lot of Mortgage and Legal terms which are not always known to the layperson, and you might not know from hanging out with Aunty Consuela who talks to you in Spanish about issues concerning daily life, your kids, your husband, your cooking (and how you added too much salt yesterday,) etc.

6. Omissions of quick & good content
Popular things to add that are typically not added in notes sections include:
Radius — those reading your profile would lose to know your radius.
Last minute assignments — since many are looking for you to jump and run, saying up top that you do last minute is good.
Equipment — Don’t write a novel on this, but some quick pointers on what you have might help.
Languages — Add this
Loan Types — a comprehensive list of loan types helps a lot. Don’t leave any out.

7. Rambling
Going on and on about how you put the client first and how you keep things confidential and you value professionalism to the utmost is using lots of words to say basically nothing. Be informative in what you say, and make sure the reader can put their finger on what you really mean rather than just rambling.

8. Education
You can mention all of the agencies you are certified by or background screened. Any designation is good. The more the merrier.

9. Keep your notes updated regularly
We keep track of how often you update your notes. Many people have had the same information for five years and we don’t like that. Login and brush things up from time to time.

10. Mistakes
Don’t make spelling mistakes as people will refuse to hire you based on that. Title companies assume that if you make a spelling mistake you will also make a mistake with their loan which is a reasonable assumption.

11. Ask for help
We help people with their notes. We make quick commentaries and can tidy things up. We can’t write it for you, but we can rearrange your notes or clean them up.

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You might also like:

How to write a notes section if you are a beginner
http://blog.123notary.com/?p=16698

2014 excerpts from great notes sections
http://blog.123notary.com/?p=13613

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January 5, 2011

Welcome to the Notary Zoo!

Welcome to the Notary Zoo!

After visiting the Notary Zoo for the first time, I noticed that things were a little “different” there. There were animals that didn’t exist in real life, and situations that were often opposite of what they normally were.

Before entering the zoo, right before the entrance, you see a huge venue carved into the granite floor. The venue says, “State of California, County of Los Angeles.” I’m glad the zoo helps me remember where I am because at that place, it’s easy to forget. Then, I went to pay my entrance fee. There was a huge sign saying that all customers needed to “personally appear” before the ticket seller with the seal of approval, who won the crowd’s approval after the seal juggled a ball on its nose. I needed to produce positive identification, asked how much it was to visit the zoo, and the clerk said it depended on how many signatures I wanted. I wanted admittance for just myself, which would be one signature at $10 per signature. The lady stamped my ticket and let me in.

As Trump might say, the zoo was “huge.”

There were walkways going every which direction. To the left I saw the Juratffs. I had never seen a Juratff before. I asked what I was supposed to do there, and the guard said that people swear at this animal all day long. So, I said, “I solemnly swear blah blah blah.” But, the juratff ignored me and kept eating leaves. At least he stuck his neck out for me. In the next exhibit down the corridor I saw a giant refrigerator with a sign saying, “How can you fit a juratff in a refrigerator?” Then a baby juratff waltzed in the refrigerator, stuck its neck out the hole in the top, and munched on some low hanging leaves.

Don’t feed the Notaries

Next, there was an area where some Notaries were hanging around. The visitors were led down an underground passage and then up some stairs into a huge cage that had a sign: “Don’t feed the Notaries.” The Notaries just went about their business and ignored the tourists’ constant taunts and whistling. The Notaries sat at desks, walked around, ID’d people and stamped pieces of paper. I didn’t understand the logic of this as they were notarizing other Notaries and not getting paid. Later on I learned that this was some sort of an asylum for people who were convinced that they were Notaries, but never passed the state Notary exam for reasons unknown. They were NOTaries.

The next exhibit had a Notary comedian. Not only was there an applause sign. There was an applause signer.

He started cracking jokes. “How do you define a loose acknowledgment? It’s an acknowledgement that attaches itself to different documents — on the first date before it even knows your first name — at least the first name on your ID.” Then our comedian friend made another joke about pastry. “I just found out that a Mexican wedding cake is exactly the same thing as a Russian tea cake. They are both two inches wide and made from shortbread. I guess one man’s tea is another man’s wedding!”

An exhibit for Notarial owls.
They just sat in the tree all day long saying, “Hoo — is the signer?” Next to the owls was the judge from Noternity court who said, “Who is the signer? Who is the Notary? We’ve examined the DNA evidence and handwriting analysis and you ARE the Notary!”

The aquarium was next on my list.
I went down a dark hallway into a pitch black room, turned a corner, and then I was in the Notary Aquarium. I saw a guy swimming in the tank in a three piece suit with a briefcase. I asked the guard why the sharks don’t eat him. The guard replied, “Professional courtesy — that guy’s an Attorney.” Then I saw another guy wearing a suit who just got his leg bitten off by another shark. Blood was filling the tank. I looked at the guard and he said, “That one’s a Mortgage Broker. He’s the one who asked people to backdate, and didn’t pay his Notaries on time.” It cost him a leg if not an arm. I journeyed into the next room in the aquarium and saw a bizarre looking fish. It looked like a hammerhead, but on closer inspection it was a stampfish. His head looked like a huge rectangular Notary stamp. I said to the guard, “It’s too bad there is no paperfish that the stampfish can stamp.” The guard said, “Where there is one around here, there will be a squid just waiting to donate some of his precious ink so the underwater Notarization could happen.” Then, lo and behold, a paperfish appeared from nowhere. Instead of stamping the paperfish, the stampfish took a bite out of it. I asked the guard what happened. The guard informed me that the stampfish was offended that the paperfish hadn’t been signed and dated — this was his way of voicing his underwater displeasure. Then I saw another stampfish who looked like he was high. The guard explained that he had a constant supply of really good sea-weed, and one or two bites of that will get you very high. On my way out of the aquarium there was a huge underwater building. The sign on the building said underwater county recorder. Inside the building there was a huge line of stamp fish. My only thought at this point is — I hope these stampfish have waterproof journals!

On my way toward the exit I saw some lions swearing under Oath. Lyin’ and swearing to uphold the truth – Isn’t that an oxymoron? Then I saw some sheep being sheepish about their loan signing. But they couldn’t pull their wool over my eyes. There was a huge section where there were boars that specialized in 400 page signings where you read every page. It nearly boared me to death. And finally a bobcat who swore under Oath that he was legally Robert Cat.

Finally, I went to the aviary.
That place is for the birds! I saw some birds signing a health directive so they could fight against avarian cancer. I tried to explain that it is o-varian cancer, but they claimed that there are certain types of cancer that only birds get in their old age. Then, an eagle swooped down to avoid one of the guards who was trying to ID him for the Patriot Act.

In any case. I enjoyed the zoo. It was fun. I was slightly disappointed that I couldn’t get a souvenir of a waterproof journal in the gift shop, but maybe next year.

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Scribbles: A Notary Comedy Club
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Notary Aptitude Test
http://blog.123notary.com/?p=15853

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January 3, 2011

A Notary Union — how would that work?

One Notary wanted a Notary Union. But, would a union help? What would happen? He wanted rates fixed at $150 per signing. It’s not legal to fix rates and $150 is too high.

Contracts
Signing companies would have to sign a contract with the union if they wanted to get some of the better veteran signing agents. Most or many veterans would join the union. The companies that hired union Notaries would only be able to hire union Notaries, and with a long term contract at ridiculous prices. Meanwhile the non-union signing companies would be able to hire anyone who wasn’t a union Notary. The problem here is that Title companies are only willing to pay so much. And if the union had a meeting where they were going to raise their rate to $160 per signing, they would virtually put the signing company out of business.

This is similar to what happened with car manufacturers and manufacturing in the Midwest which moved permanently to China leaving the union guys without a job at all. Unions helped certain Midwesterners and people in other parts of the country make extra money for about two or three decades by artificially controlling market conditions — and then the mother companies discovered a place called Asia and the party was over which led to mass unemployment.

Union Fees
Notaries would have to pay union fees, and go to union meetings. Very few Notaries make it to the NNA annual conference, so how will they make it to meetings? Notaries have so little money already, how will they pay fees? Most are not even full-time?

Corruption
Unions basically give privelege to a few of the workers, but do not help workers as a whole. In Boston in the 1980’s, certain more established classes of workers gained privelege to union jobs while Blacks and Puerto Ricans were generally left out until affirmative action became more prevelant. There is also a lot of power politics going in within unions for control. To me, unions are mafia-like power grabbing organizations which force companies to pay an elite group of workers above market level wages. This leaves those without social favor out of the picture and bankrupts companies in the long run. In the long run unions lead to unemployment, unfairness and misery.

The Solution
So, what is the solution to unfair wages? Markets! Fair and open markets solve all wage related problems. With open markets you get paid what you are worth. The problems the Notaries are facing these days is that there are lots of unskilled people who can do Notary work. They might not do a good job, but they can function with guidance. The skills of highly skilled Notaries are no longer valued like in the old days, and that is why the market hires too many unskilled Notaries and doesn’t pay the worthwhile Notaries enough — at least until signing companies come to their senses.

The Cause of the Problem
Part of the reason this is the case is because there are SO FEW highly skilled and reliable Notaries, that you can’t base your business model on only hiring the best. You might get a few “best” notaries, and the rest will be slouches! That is not a consistent business model. Most Notaries on 123notary just don’t know their documents, don’t know what information is where, and don’t know what to do if there is trouble. Most of our Notaries make a lot of claims of how good they are, but really only 250 Elite Certified Notaries on 123notary are hot stuff in my opinion. Those ultra-experienced and highly educated stampers are worth $150 per signing in most cases. The “regular” 123notary certified Notaries are worth about $100 per signing (in my opinion) and the un-123notary certified Notaries are worth $50. If you don’t know anything and have hardly any experience, why should you be paid much more than minimum wage?

My issue is NOT that Notaries are not paid a decent wage. My issue is that the 250 Elite Certified Notaries on our site who merit a better wage are not usually getting it. As for the uncertified majority, the fact that you get work at all is a miracle. I personally would not hire someone who couldn’t pass my test. My test doesn’t guarantee that you are a great Notary — however, it determines that you are at least worth trying and have potential and know your basics.

If it were up to me, anyone who didn’t pass our elite test wouldn’t be allowed to do any signing agent work. After all, this is a serious profession where you routinely handle half million dollar loans. Why hire someone who is any less than highly qualified for such critical work?

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You might also like:

The Notary Union raises it’s rates and alienates its notaries!
http://blog.123notary.com/?p=19648

Minimum wage for Notaries
http://blog.123notary.com/?p=16276

How much do you merit as a signing agent?
http://blog.123notary.com/?p=19188

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