Me: “Many of our notaries like working with you. Can you tell me why? What do you do that is so good?”
Zee: “Notaries are intrigued by our system, our technology. We try to put it in order in our edocs. About 95% of our closings will require notaries to print out. We get things done in a timely manner. Our website is easy to logon to and provide a service. We also try to give notaries work within their area– within 20 miles.
I do instruct notaries that they can contact our scheduling team and get them to the lender as needed if there is an issue at a closing. Someone is always available. I do ask notaries not to discuss any specifics of docs with our scheduling team.
We give notaries a score 1.5 to 3.5. 1.0 is the best. If they earn a good score they get more work or a raise. Their score includes completion time–including dropping the package at FedEx; quality of work: if there is a signature missing, that would be a defect. Confirmation-turn time is also important. The fee they charge is also part of that. A good fee for us is $65, and another $20 for edocs. A refi might be $90. I pay my national companies $125 for a signing; I would also pay that to a good notary. I have to have a loan assigned to a notary within 2 hours. I let the notary tell me what fee they want. I can’t guarantee them they will get many orders at, say, $125. But if I build you a profile today, I will put you at the top of the page. Our site will help you build your profile. There is no fee to do that. We call those who say $85 before those who say $125.
When we look on 123notary we may look by zip code or by city, but lately we are limiting the notaries to those who are NNA or Lexis-Nexis background screened. Those background screenings are the best.
We give instruction sheets. If there is something specific the client wants, we put it on the instructions.
We usually do not hire notaries who have fewer than 2 years of experience (fewer than 500 loans). We absolutely would hire a new notary with experience in a financial area. Any experience with the mortgage industry. Sometime real estate people have good experience. We close loans all over the country. We have a quiz or test that we give first if a notary wants to sign up– about 10 questions. You have to listen to something before– various questions about situations: they look at a video (2-3 minutes) and then answer questions. They have to get all the questions right. ”
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You might also like:
Interview with Timios Title
http://blog.123notary.com/?p=6718
Interview with a Title Company
http://blog.123notary.com/?p=3724
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I will not do for any less than $90 to beguine with.
Comment by Don Ross — October 9, 2013 @ 7:13 pm
This was a great interview/article. It did provide some good insight which was its purpose. I would have to disagree with one comment that Zee made and that is regarding background checks. Yes, Lexis-Nexis is better than most of the background check companies out there it isn’t the best. The best and most reliable background check is a direct FBI background check through Justice. Nothing is missed or can be manipulated. It is the only background check that I will use on myself as a Notary.
Comment by Paul Crownover — October 9, 2013 @ 9:36 pm
Title Source was not asked to provide this information to 123 Notary. We would like to take this opportunity to inform all that there are a number of inaccuracies published in this article. Any questions or comments should be directed to our Title Source vendor management hotline at (888) 784-2514.
Comment by Title Source — October 9, 2013 @ 9:41 pm
I LOVE working for Title Source. They are always available if there is an issue at the table. Documents are almost always available at least one day prior to closing. I just wonder why I am called everyday for a couple of months and then all of a sudden (having made no errors) I don’t hear from them for months. I do wish I could have more consistent business from them. I get paid slightly less than from other companies, but the work is usually less. I would definitely take work from them over a higher paying company that I don’t get much business from. Title Source – CALL ME.
Comment by Julie Karabacz — November 25, 2013 @ 12:01 am
I am glad to have read this article. I very much like working with Title Source. Everyone is always very helpful and very patient. They always pay in a timely manner. More steady work would be welcomes. Their website is easy to navigate.
Comment by Manuela Klinzing — November 30, 2013 @ 6:23 am
LOVE working with Title Source, I’m in the same boat as others…..Need more assignments 🙂 If I ever have any questions their response time is excellent and they are very professional.
Comment by TexasRose — December 2, 2013 @ 5:15 pm
Title Source is one of my favorite companies to work with.
their documents are clean, not excessive, the personnel is professional, friendly, polite and to the point.
Although they are not my highest paying client, I enjoy working with them because they are prompt with their docs, they call me with more than enough time to print and schedule the appointment, and they always pay on time.
I would recommend working for this company!
Comment by Teresa Ruffoni — February 21, 2015 @ 10:18 pm
I LOVE working with Title Source! They are by far the easiest and most efficient. No useless paperwork in their docs just what is needed. No more no less. Phone app is really easy to use. Can’t say enough good stuff about this company.
Comment by Faye Drover — May 20, 2015 @ 9:11 pm
Thank you for this post. What a slap in the face that they pay some notaries 125! Good to know!
Comment by jennifer — May 21, 2015 @ 5:41 pm
I agree with Faye! I love working with Title Source. Their packages are concise and to the point not 200 pages of redundant info. Can’t say enough good things. I do feel that the app is kinda like feeding fish. The first one that bits gets the work. So you better have your finger on that button. Lol
Comment by Julie — May 22, 2015 @ 5:10 am
Title source is a good company. I usually get paid what I ask for if it is further than my normal distance. The auto deposit into my bank account is fabulous. Title Sorce does have a better than normal response to questions at the table. I have found that lenders working with Title Source vs other companies I have worked with have a better communication relationship with the borrowers, and they are well informed about their loan, no supprises at the table.
Comment by Cynthia Seafeldt — July 28, 2016 @ 11:46 am
The fact they will call somebody who charges $85 over someone who charges $125 may be good for their bottom line, but is not good for the client. Someone who only charges $85 for a refinance signing obviously does not have much experience.
I was a full-time self-employee signing agent for many years but and I closed my business in 2009 after the rates dropped so dramatically. . I was not going to do the same work for $90 (or less!) that I was previously being paid $150 and up to do. I don’t miss it at all. It’s sad to lose good signing agents, though, because they are an asset to the business.
Comment by Julie Dailey — July 28, 2016 @ 2:09 pm
I have been as a signing agent for several years. Title source is one of my favorites. Easy to work no fax back and easy app. My fees are normal. Miami is competitive. I have good experience if you want orders needs to go a good job.
Comment by Aida — July 29, 2016 @ 5:08 am