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January 6, 2011

Yes, it’s the Notary Dating Show!

Welcome to the Notary Dating Show. I’m your host Jeremy! Tonight we have a fun crowd. Tony wants to meet a nice Notary from the female gender, and boy do we have some choices for him. We have Tammy, Mandy, and Wendy, all of whom are interesting young ladies who are not only fun — but, they’re experienced! I know if Jimmi Hendrix dated a Notary, he would want an experienced one, but let’s see how Tony feels. Now, let’s introduce Tony!

JEREMY: Tony! Welcome to the show.

TONY: It’s great to be here. I just can’t believe this is happening. I’ve been finding all the wrong girls. I just can’t relate to them.

JEREMY: Do you think — that it’s because they’re not Notaries?

TONY: That might very well be Jeremy. It is a distinct possibility.

JEREMY: Okay… Now, we have three young ladies from the female gender on the other side of that curtain. You can each ask each other a few questions, and then decide who you want to meet.

TONY: Well, how do I know if they’re hot if I only get to see them after the questions?

JEREMY: We do it this way to reduce the element of distraction.

TONY: Oh, got it….

TAMMY: Hi Tony. I’m Tammy. I just wanted to know, have you ever notarized a paraplegic?

TONY: Hmm, I can’t say that I have. That sounds a bit hair raising.

TAMMY: Well, his hair was the only thing he could raise. He couldn’t move his arms and had to sign by putting a pen in his mouth.

TONY: Oh my God. That must have been a very memorable signing. I feel sorry for the guy.

TAMMY: Me too. I just wish I could do something to make it up to him.

TONY: Well, it’s not your fault that he has that problem.

MANDY: Hi, I’m Mandy. So, have you ever done it in an airplane? I mean notarized someone at an altitude of a mile high or higher?

TONY: Actually, I met someone in an airport for a signing. We met at the airport Starbucks. He was so high on caffeine that he was about to fly away before the plane even docked.

WENDY: Hi, I’m Wendy. The other day, I notarized an accomplice to a murder. I got such a rush out of that. I was wondering what the most hair raising notarization you have ever done was.

TONY: Hmmm, I’ll have to think about that…. I notarized a cartel boss at Men’s Central. He was the silent type. Very unnerving.

WENDY: So, he didn’t offer you a coupon for his “products?”

TONY: Very funny. I stay clear of that type of thing.

JEREMY: So, Tony, which girl did you like the most?

TONY: Hmm, I kind of like Tammy. She takes a lot of concern for others who she doesn’t even know. I just wonder if she is as nice to people who she does know, even when they become the same old thing after half a year of dating.

TAMMY: You’ll find out!

JEREMY: That’s right, you will find out because your first date has been scheduled for Le Jurat — enjoy notarial foods including certified angus beef, soup du jurat, and embossed giant oreo cookies a la mode. The valet will need your parking stub to be notarized, and don’t forget to ask the waiter when your 1st payment is due –that is a tradition to ask at this restaurant where almost all of the clients are loan signing agents! After six months of dating Tammy you will find out how she treats people who are no longer new and exciting, but let’s just start with the first date!

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You might also like:

How Notary work is similar to online dating
http://blog.123notary.com/?p=15763

NotaryMatch.com — a dating site for Notaries
http://blog.123notary.com/?p=8706

My date with Jeremy
http://blog.123notary.com/?p=4473

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January 4, 2011

How to handle rude clients

As notaries, your job is to make sure that documents get signed and returned to the correct party in a timely fashion. Getting documents signed is easy. It is dealing with difficult clients that is the hard part. So, what do you do when a client is rude?

You can politely apologize about whatever they are complaining about. You can try to refer them to the Lender or Title company if there is a problem with certain documents as well. The main thing is to assure them that you are “just the notary” and your job is to make sure the documents get signed. If there is a problem with the documents, please take that up with the party who is responsible for the error.

Or othertimes the rudeness will be completely unrelated to the documents. The borrowers might have a rude dog that goes yap yap yap, and growls at you right around your toes. This can be very disconcerting for those of us who are cat people and not dog people. Dog lovers don’t normally respect the fact that not everybody likes dogs. They can become very rude right away if you voice any dislike of their dog’s hostile behavior. I personally think that people who have viscious dogs were antagonistic dogs in their past lives and don’t realize how unpleasant dog behavior can be.

It is common for borrowers to be rude to other family members and to just make rude conversation to the notary. It is best to ignore this behavior. It is best to respond to rudeness with politeness.

The biggest mistake that notaries make is to reciprocate rudeness. This is where they get complaints. The borrower can be rude to them and get away with it, but if the notary is rude back, they get in trouble. It is the same with me. My clients are often rude to me and regard that is their inalienable right. But, if I throw it back in their face, then I am the bad guy! Then, there are notaries who are rude when writing commentary about signing companies on social media. Be careful — people are watching. There are a lot of signing companies who are fed up with rude notaries and will use any excuse to blacklist you!

Basically:
Be a good Christian and turn the other cheek
If you are not Christian, then do as good Christians would do, and turn the other cheek
If the situation gets out of hand, it might be time to walk out on the signing and contact the signing company. We all have limits.
In short — turn the other cheek, but don’t get cruscified, otherwise people will say, “That Joe the Notary… he SIGNED for our sins: yes he did, yes he did, yes he did!

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Rude Notaries?
http://blog.123notary.com/?p=2198

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January 3, 2011

A Notary Union — how would that work?

One Notary wanted a Notary Union. But, would a union help? What would happen? He wanted rates fixed at $150 per signing. It’s not legal to fix rates and $150 is too high.

Contracts
Signing companies would have to sign a contract with the union if they wanted to get some of the better veteran signing agents. Most or many veterans would join the union. The companies that hired union Notaries would only be able to hire union Notaries, and with a long term contract at ridiculous prices. Meanwhile the non-union signing companies would be able to hire anyone who wasn’t a union Notary. The problem here is that Title companies are only willing to pay so much. And if the union had a meeting where they were going to raise their rate to $160 per signing, they would virtually put the signing company out of business.

This is similar to what happened with car manufacturers and manufacturing in the Midwest which moved permanently to China leaving the union guys without a job at all. Unions helped certain Midwesterners and people in other parts of the country make extra money for about two or three decades by artificially controlling market conditions — and then the mother companies discovered a place called Asia and the party was over which led to mass unemployment.

Union Fees
Notaries would have to pay union fees, and go to union meetings. Very few Notaries make it to the NNA annual conference, so how will they make it to meetings? Notaries have so little money already, how will they pay fees? Most are not even full-time?

Corruption
Unions basically give privelege to a few of the workers, but do not help workers as a whole. In Boston in the 1980’s, certain more established classes of workers gained privelege to union jobs while Blacks and Puerto Ricans were generally left out until affirmative action became more prevelant. There is also a lot of power politics going in within unions for control. To me, unions are mafia-like power grabbing organizations which force companies to pay an elite group of workers above market level wages. This leaves those without social favor out of the picture and bankrupts companies in the long run. In the long run unions lead to unemployment, unfairness and misery.

The Solution
So, what is the solution to unfair wages? Markets! Fair and open markets solve all wage related problems. With open markets you get paid what you are worth. The problems the Notaries are facing these days is that there are lots of unskilled people who can do Notary work. They might not do a good job, but they can function with guidance. The skills of highly skilled Notaries are no longer valued like in the old days, and that is why the market hires too many unskilled Notaries and doesn’t pay the worthwhile Notaries enough — at least until signing companies come to their senses.

The Cause of the Problem
Part of the reason this is the case is because there are SO FEW highly skilled and reliable Notaries, that you can’t base your business model on only hiring the best. You might get a few “best” notaries, and the rest will be slouches! That is not a consistent business model. Most Notaries on 123notary just don’t know their documents, don’t know what information is where, and don’t know what to do if there is trouble. Most of our Notaries make a lot of claims of how good they are, but really only 250 Elite Certified Notaries on 123notary are hot stuff in my opinion. Those ultra-experienced and highly educated stampers are worth $150 per signing in most cases. The “regular” 123notary certified Notaries are worth about $100 per signing (in my opinion) and the un-123notary certified Notaries are worth $50. If you don’t know anything and have hardly any experience, why should you be paid much more than minimum wage?

My issue is NOT that Notaries are not paid a decent wage. My issue is that the 250 Elite Certified Notaries on our site who merit a better wage are not usually getting it. As for the uncertified majority, the fact that you get work at all is a miracle. I personally would not hire someone who couldn’t pass my test. My test doesn’t guarantee that you are a great Notary — however, it determines that you are at least worth trying and have potential and know your basics.

If it were up to me, anyone who didn’t pass our elite test wouldn’t be allowed to do any signing agent work. After all, this is a serious profession where you routinely handle half million dollar loans. Why hire someone who is any less than highly qualified for such critical work?

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You might also like:

The Notary Union raises it’s rates and alienates its notaries!
http://blog.123notary.com/?p=19648

Minimum wage for Notaries
http://blog.123notary.com/?p=16276

How much do you merit as a signing agent?
http://blog.123notary.com/?p=19188

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