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December 22, 2021

Will there ever be another Carmen?

Filed under: General Stories — admin @ 11:09 am

We all grieve our loss of Carmen. But, she is resting in the brighter world. I am getting old and ready to do some resting too, but there is much to be done — as they say in the movies.

But, will there ever be another Carmen? Nobody will ever be like her. But, perhaps there will be someone who will do her work. I get so far behind on emails and phone calls, renewals and more. It is hard to keep up.

I wanted to spend 2021 doing quality control, and I brushed up 1000’s of people’s notes sections and quizzed thousands as well. It took forever, but I did a good job refining my procedures and getting my listings straightened out. There are just so many of them.

I need to be at peace with myself and done with whatever projects I am working on to have time to incubate someone else to help me with my work.

I met several people who sounded promising who wanted to help me work. But, I never followed through. Most of them quit the notary industry after a year anyway. Do I want to work with a quitter? Carmen lasted 17 years and has the emotional scars to prove it. I want someone who will last.

But, the other day a nice lady from Florida called me. She said she wanted to work for me. She wasn’t at all like Carmen, but she was charismatic, great with people, had a customer service background, and was black. I was thinking — will she be the next Carmen? I started having that feeling. You know that feeling when you meet that person and you wonder — is she the one?

I had that feeling when I looked under the sofa and found true love. I said hello and she said “meao.” We became instant lifelong friends and I have the claw marks to prove it. Every time I look under that sofa, many years after Mrs. Meao’s demise, I wonder — will I find true love again under a sofa? Of all the unlikely places. But, I don’t think I will find a new and perfect assistant under a sofa. But, perhaps from a referral or unexpected phone call.

An old contact from 2005 or 2008 surfaced with me. She referred someone to me and that person mentioned her name. Nicole Mickel. She was in the settlement industry and then moved to Real Estate and sells houses in Florida to people moving down from New York. Quite a business. I forgot her exact name, I knew it had an N and an M in it. So, I asked for the contact information for Nicole’s number and called her. She was her charismatic old self. She gave me great hiring advice. She taught me how to hire based on personality type and how to decipher what a person’s personality type is. Mrs. Meao’s personality type was that she liked to snooze and claw people, but I don’t know how this applies to humans.

In any case I feel more emotionally ready to deal with this. When Carmen died, I knew she was sick and I knew she was slowing down. I thought she still had a few more years. Her death was not only traumatic, but just left me there high and dry and emotionally unready.

I think when people die, they should give their friends, family and contacts two years notice. I am slow dealing with stuff.

In any case, to sum it up, I am getting more ready to find a replacement. I will be strategic and try to find a great personality who is disciplined about this type of work and good with people. No promises. whomever it is will not have the technical saavy of Carmen, but might be very helpful and have a great personality. Keep your paws crossed… or fingers.

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December 12, 2021

Many Notaries on 123notary get out of state title companies

Filed under: Marketing Articles — admin @ 12:00 pm

I keep hearing that the type of business people get on 123notary is better than on any other directory. I work hard to keep 123notary good. I do this by quizzing people, and helping people with their notes section. I weed out listings with dysfunctional phone numbers and those who are not responsive too. All of this is the basic nuts and bolts of quality control.

But, I have heard from several Notaries that they get a lot of out of state work from 123notary.com, and mostly from title companies. This is great news. My hard work has paid off if people get great jobs. I feel like I accomplished something. But, honestly it is time for a long vacation.

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December 8, 2021

If you are offered a job at 7:45 and the phone just rings?

Filed under: Best Practices — admin @ 11:59 am

Here is a scenario that Jennifer gave to me. I really like it because you can see how people handle situations in less than twenty seconds with this question.

The Title company offers you a job to do a signing at the Anderson’s at 7:45. It is already confirmed, but not by you.

It is 7pm now. You just called the Andersons, but they are not answering. If you leave now you will be exactly on time. Should you:

(a) Just wing it and go to the signing. Perhaps make more calls on the road.
(b) Make a quick call to title letting them know you are going but that nobody is answering.
(c) Keep calling all related parties and wait for a response before going.

There is no correct answer here. The issue is — who do you want to please? Do you want to make sure you don’t waste a trip? Or do you want to make sure you get there on time. Hmmm. This is sort of a personality quiz.

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November 18, 2021

Notary almost loses commission over botched Oath

Filed under: Notary Mistakes — admin @ 8:50 am

A Notary in Maine was talking to me a while back. She said that she gave an Oath rather than giving a choice of an Oath or Affirmation. The Maine Secretary of State threatened to take her notary commission away if she made that mistake again.

I learned this because I gave her a phone quiz. I asked her to give me an Oath for a document that said, “I love starbucks double shot” (which incidentally is not sold in stores currently due to supply chain issues.)

She offered me a choice of an Oath or Affirmation after I had requested an Oath. That is similar to a customer ordering coffee, and then the waiter asking if he wants coffee or tea. He just said that he wanted COFFEE.

The signer has the legal right to choose the Notary act, not the Notary. So, if someone chooses an Oath, then give them their Oath. Most signers are clueless and don’t know what to choose – in that case, offer them a choice.

Would you like an Oath or Affirmation?
Affirmation

Would you like cream or sugar in your affirmation?
Soy milk please.

See how easy that was.

What most people do, including in court these days is to say, “Do you solemnly swear or affirm that…..” This verbiage includes both acts in one, so you don’t have to offer a choice. However, if someone asks for an Oath, and then you say, “Swear or affirm” you are overriding their choice of an Oath, and still offering them a choice after they very clearly made their choice.

But, take this seriously, because if you goof, you could lose your commission.

SUMMARY
1. Give the signer a choice of notary acts if they haven’t chosen.
2. Don’t override their choice if they already chose.
3. Bring soy creamer just in case.

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November 16, 2021

Your photo is worth 1000 words… misspelled words

Filed under: Advertising — admin @ 8:43 am

As I go through the other directories looking for Notaries to add, I notice a correlation between the quality of your photo and the quality of how you do in real life on my site. I cross-reference data on my site to photos on Snapdocs for example. Here is what I noticed.

1. A good photo shows your face clearly. Some mediocre photos show a person far from the camera, and perhaps with other people.

2. A good photo has a good background. If you show a photo of you in your messy house, or in a neighborhood with lots of trees, cars, and buildings, it is disorienting to the person looking at the photo. If you show the wall of an attractive building behind you, or one where the background doesn’t distract from the main point of the photo (you), then that is a good point. Those with professional photos often have a solid color background behind them. Additionally, if you are wearing a dark shirt or have a dark skin tone and have a dark background, you blend into the background. If you wear dark, have a light background. If you wear a white shirt, perhaps a darker background.

3. Some people come across as very beautiful or sexy. That might be nice for a dating app. Remember, you are on Notary apps, and your clients probably don’t want to date you, and probably don’t want to date them — although you never know. After a few drinks the game changes completely. Try to look professional.

4. Try to look like someone who works in a bank or office who handles paperwork. Some of the people on SnapDocs look like lowlifes, or like people who work at the corner store. People who are serious about hiring a Notary want someone who looks like a professional clerical type. You don’t have to look that smart, but you do have to look responsible and conservative. So, if you drink a lot, or do drugs, or are tired, don’t have your photo taken until you can appear sober, alert, well dressed, and presentable.

SUMMARY
Most of the Notaries on Snapdocs and NotaryCafe look like people I wouldn’t hire even if it were to save my own life. Many people look like they have attitude problems, or look unprofessional, or worse. People who don’t eat properly or who take drugs or too much alcohol develop an air of haziness and have a faded appearance. You can spot these types very easily. They look like people who are mentally slow, and who will not get things done correctly or on time — and above all, will not care. If you want to get hired — don’t look like that.

I can sense a lot by tuning into people, and their photos. Some women look like they have anger problems. Others look depressed, terrified, or something else. When you are handling half million dollar loans, you need to look like a methodical clerical type who is pleasant, but not too emotional. Try to fit the part so to speak when you are having your photo taken and in real life.

People with good photos have a one in three chance of being acceptable to 123notary after we are done talking to them and quizzing them. Those with no photo or a mediocre photo are in my experience not worth adding as they are more like a less than 10% chance of worth keeping.

SUGGESTIONS
If you want to do well as a Notary, most sites have the option to post a photo. 123notary does not do this as we focus on information and not a fashion show. However, a photo reveals a lot about your soul and who you are, or at least who you are pretending to be.

1. Investing $100 or more on a professional photo shoot makes sense. Being well rested, wearing professional attire and having someone top notch take 50 photos of you in different poses and backgrounds makes sense. You choose the best ones and work with those. I did this for dating apps and got tons of responses from my top notch photos. The photo worked miracles, although I didn’t meet anyone compatible. But, married life is like a prison I hear, so I am happy that I have my freedom. But, as a Notary, you want clients, not freedom, so get a photo taken by a pro.

2. Spend time having photos taken of you with different professional looking outfits and backgrounds and then compare them. You will do much better with photos if you can pick the best one out of several dozen or several hundred. The average guy just takes some sub-par photo and upload it and then wonder why nobody calls them. Don’t be that guy.

3. Spend some time looking at photos of people who do look like professional clerical types and try to see how they portray themselves. I find that they are not too happy, not sad, not too fashionable, but neatly kept. They dress like they work at an office, but not too fancy usually. They keep their hair neat. Most of all, they look like they get work done in a timely manner.

4. SigningAgent.com has a much higher rate of professional looking people. Whether they are good Notaries or not remains to be seen, but most of the photos look like people I would not have an issue with at a minimum.

5. How you present yourself in general really matters. Having a clear photo where you can see your face easily when it is a thumbnail photo, and with a clear background is key. Most Notaries do not give much relevant information in their notes section. Having reviews from clients about your service is also critical and very few new additions to our site have even one review. Lastly, being certified by 123notary, Notary2Pro and LSS really helps a lot. If you have all the bells and whistles, your phone will probably ring.

But, if you have a bad photo, just remember this:
A mediocre photo is worth 1000 words — misspelled words.

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October 26, 2021

The goal of 123notary

Filed under: Marketing Articles — admin @ 8:03 am

The goal of 123notary is to keep title companies who use us happy. 123notary gets more title and escrow searches than any other directory out there. I have to compete as an individual human with 100 million dollar companies. They only way I can do this is because we live in a talent market these days rather than a purely capitalistic system.

I focus on having the best notaries, filtering out free listings that don’t measure up, filtering up good listings that deserve higher placement, etc. All of this is to give the best search results for title.

I quiz people, help them with their notes, coach them on getting reviews, teach industry competency, and even help people choose business names from time to time.

The goal is not to have the most listings, but to have a critical mass of Notaries who are worth calling and who have very complete looking listings. And I feel I have achieved that goal, although it is a lot of work to maintain!

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October 15, 2021

The Supply Chain Debacle

Filed under: General Stories — admin @ 7:31 am

It all started when I had to go to five stores to find Starbucks Double Shot. I love double shots so much I created a notary quiz question where the notary has to administer an Oath to me for a statement that says, “I love Starbucks Double Shots.” Well, they are not being manufactured anymore and they are out of stock. Thank God I have the remains of a dozen that I keep in my trunk for trips. What is happening to this planet.

Then I couldn’t find water at the supermarket. But, I went to another supermarket and they had Arrowhead, but not their store brand. Is this a trucking problem.

Then, I started seeing articles stating that the supply chain has been undermined for five months — and I am only realizing in October 2021.

So, how will this affect the notary biz? Good question. First of all, if you are a Notary (or anyone else), you should consider stocking up on things you like and things you need because they might not be available at some point because your trucker died, quit, or has Covid. Additionally, local California laws make it impossible to hire a trucker who has their own truck because they must be categorized as an employee even if they meet the definition of a subcontractor. I believe CA created that law solely to throw a wrench in people’s business models and put people out of work.

Supply chain issues lead to a decrease in construction because materials are so hard to come by. That means less purchases, sales, and construction paperwork. We still might have refinances, and that might go up as property values might climb if people are not able to build easily. Additionally, there is a labor shortage as people don’t want to work as much or due to labor law issues, cannot qualify to work under the terms they like or need such as being an independent contractor. AB5 is such a bummer.

I think that in the long run, people will die from the vaccine and from natural disasters. My psychic channeled the angels at my request to ask about two dozen questions — mostly personal. But, one was about earthquakes. The angel said that earthquakes would be the tip of the iceberg. We will have volcanoes all throughout the world — that means Oregon and Washington State will be in big trouble, and perhaps Wyoming.

It seems clear that the Messiah is coming, and the prophecy is that 2/3rds of the world’s population will die in the years before he becomes a public figure. A much smaller portion of the American population will die compared to the world population, but there will still be death. And death means more available housing which means that ALTHOUGH housing might go up for the next two years, it will have to come down a little starting around 2023 or 2024 when it hits it’s apex, and then sharply around 2024-2027. This is just my guestimate, but it is based on future events revealed to me.

So, I don’t know where it makes sense to put your assets: stocks, gold, real estate, land, or cash. Maybe a mixture of all of these. Basically, when the market hits its apex, there will not be much in terms of Refinances after that. And God knows what will happen to global financial markets. We might face another meltdown, but of unprecedented proportions. Time to build a bunker and stock up on canned goods!

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August 2, 2021

I gave a free upgrade offer to many notaries

Filed under: General Stories — admin @ 6:31 am

I filtered out a list of 100 notaries who did really well on our email quiz. I offered them a free upgrade if they did well on a more complicated ten question quiz. Only four have answered back and so far nobody has done well on it.

I want to offer opportunities to others. I don’t even charge for a lot of these opportunities. But, if you guys would study more, you might do well on my quizzes and get ahead in life. I would feel happier too.

Notary Public 101 on our blog offers a great opportunity to study from materials that will help you pass our email quizzes. It is not rocket science and it will help you become a more polished notary.

Maybe one day the situation will change and motivation will reign supreme. On a brighter note, we sell more certification courses now than a year ago.

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April 16, 2021

Trick questions — you already gave them a choice

Filed under: Technical & Legal — admin @ 8:00 am

I have a trick question in one of my email quizzes. In the question, the affiant requests an Oath for a document about whether he likes Starbucks or not. It is a sort of a nonsense Oath, but goes over some critical knowledge about Oaths as silly as it sounds.

The answers have to do with the first words the Notary should say when administering the Oath. Some of the answers include:

1. You should ask if the signer wants an Oath or Affirmation
2. Do you swear or affirm that…

These particular answers (and there are about seven total answers to this question to see who really knows their stuff and who is guessing or fudging.) reveal a lot. The signer already request an Oath, so you have already fulfilled your obligation to let the signer choose what type of notarization they want. So you don’t have to ask again what type of Notary act they want. If you answered 1 or 2, you are being redundant and those answers are therefore not good answers. You should then say,

“Do you solemnly swear that you love Starbucks?”

They should raise their right hand and say, “yes” or “I do.”

The purpose of this question is to see who thinks straight and who does not. People who have illogical thinking are not the best people to hire. On the other hand, I recently learned that people who ignore emails are even riskier to hire because they are negligent by definition!

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April 14, 2021

Signing Agent questions answered

Filed under: Best Practices — admin @ 7:42 am

Here are some basic questions that people have with quick answers.

1. Should I start a notary website?
Quick Answer: No!
Commentary: It’s very expensive and time consuming. Probably not unless you’re really serious.

2. Should I sign up on Notary directories?
Quick Answer: Yes!
123notary, NotaryRotary, Snapdocs, and NotaryCafe are the best, but they are all different and attract very different clientele and varying amounts of business. 123notary gets more title work, while Snapdocs gets a high quantity of low ballers.

3. Do I need to understand the documents I notarize
Quick Answer: No!
Commentary: Your job is to fill out forms correctly and identify people correctly. The document doesn’t need to even be in English in most states. But, the signer should understand it.

4. Does 123notary have quizzes with yes/no answers
Quick Answer: No!
Commentary: We prefer multiple choice or open ended questions

5. Should I get certified?
Quick Answer: Yes!
Commentary: Notary2Pro has the best teaching. 123notary’s has the highest testing standards. LSS is the most up to date as to the current market conditions. NNA is the most widespread but their graduates do the worst on my test. We like the NNA in most ways, but not in terms of their testing standards.

6. Should I backdate?
Quick Answer: No!

7. Should I read Notary Blogs?
Quick Answer: Yes!
Commentary: Read your state notary manual and take some courses as well.

8. Should I put care into maintaining my notary profile?
Quick Answer: Yes!

9. Should I sell my van and buy an expensive high spot on 123notary?
Quick Answer: Yes!
Commentary: We prefer to wait until you have signed at least 500 loans, have a good notes section and a few reviews or 123notary certification before you invest big bucks in a high placed listing. That way you will be likely to get a good ROI and be happy with our service.

10. Can I notarize a photograph?
Quick Answer: No
Commentary: Notaries notarize signatures on documents. Even if a photo had a signature, there is no document making any type of statement.

A final note — you also cannot notarize your cat unless it is an oral statement of meao!

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