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October 26, 2020

California Assembly Bill 5 (2019) and how it affects Notaries

Filed under: California_Notary — admin @ 9:10 am

Someone emailed me about Assembly Bill 5 which is a California law currently. This bill limits the use of classifying subcontractors as independent contractors rather than classifying them as employees.

Employees are entitled to more labor protections such as sick leave, minimum wage, unemployment, workman’s comp, and more.

Companies such as Lyft, DoorDash, and Uber agreed to spend millions for a ballot initiative to oppose this bill.

As most bills that are socialist in nature, the premise is to “help” workers. But, the result is to make it very expensive and cumbersome to hire local workers. The advent of unions made it prohibitively expensive to hire domestic workers which resulted in lots of outsourcing. In the long run the unions did more harm than good for the workers. Assembly Bill 5 results in compromising American freedoms such as the right to form your own agreements and contracts with paid help. Many companies with particular business models will no longer have the freedom to decide whether to hire someone as a contractor or employee and face the risk of being penalized by the state.

So, how does this affect mobile notaries? Mobile notaries must now pass a strict level of qualifications to be considered independent contractors. They must meet all three conditions.

1. The worker is free from the control and direction of the hiring party in connection with the performance of the work, both under the contract for the performance of such work and in fact
2. The worker performs work that is outside the usual course of the hiring entity’s business
3. The worker is customarily engaged in an independently established trade, occupation, or business of the same nature as the work performed for the hiring entity

COMMENTARY
Title companies that hire notaries often hire more experienced notaries who do not need any hand holding. However signing companies are famous for micromanaging notaries, telling them what to do and how to do it, and requiring lots of fax backs. Signing companies are violating stipulation #1 in the list of requirements of having independent contractors. Additionally, signing agents, do signing work which is not outside the usual course of what a signing company does. That is their main type of work and not something outsourced like accounting or computer repair. As far as condition #3, most Notaries do Notary related work for many different hiring parties, so although they may or may not pass condition #1, definitely don’t pass #2, the will pass condition #3.

SUMMARY
Will this mean that Notaries in California can no longer function as signing agents without being put on payroll? Would this be good or bad? I think it is a disaster and this bill is another milestone in the end of American freedom and the onset of socialism or communism in America (boo). But, what if signing companies outside of California hire signing agents within California? Can the state of California still sue them or penalize them for not following local rules? Maybe companies will have to hire full time and part time on-call employees to do their bidding. There is a company in Missouri that already does this on their own free will — notice that I said free will. Forcing this business model on companies is just not nice. It might also be disastrous for the directory business.

On a brighter note, maybe most signing agents and signing companies will ignore this rule and not get into trouble. After all, to enforce this rule requires attorneys and they do not work for cheap.

Personally I feel this bill is intrusive, a violation of our freedoms, and counterproductive. It will lead to a lot of unemployment, poverty and misery all under the guise of wanting to make downtrodden people’s lives better by having lots of artificial restrictions on employment.

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July 29, 2020

Review your own phone etiquette & get more market share!

Filed under: Etiquette — admin @ 10:27 pm

Most Notaries have a very inflated self-image. But, when I talk to them, from my point of view it is like pulling teeth to get basic information out of them without a whole lot of digressing, rambling, and extra information crammed down my throat that I didn’t ask for.

Did I mention the endless cover ups for low experience? If someone has a low count of how many loans they did, they insert in a desperate, frantic and worried tone of voice, “But, I tagged along and shadowed someone very experience and saw many more signings — oh, and that person was very good and very very experienced.”

That’s nice, but someone viewing your listing is considering hiring you and not that person you shadowed, so leave him/her out of it!

You guys really need to listen to yourselves and hear how unprofessional most of you sound. Anyone who calls you wants the facts THEY WANT to hear and not the facts you want them to hear. Unless they ask you to sell yourself in a free-style way, just answer their questions in a confident and honest way with NO ADDITIONAL INFORMATION. It makes the conversation much nicer, less exasperating, and you come across seeming a lot more professional.

You can claim to be “very professional” until the cows come home, but if the way you come across is desperate, disorganized, scatter-brained, and inept, the caller will have a bad impression of you. Even the more experienced Notaries with 10,000 loans signed are not usually good over the phone. Around 1% of Notaries are good over the phone. You would probably increase your market share by more than you think by just mastering Zen and the art of having a good phone conversation with a prospective client.

It is not that hard to have good phone etiquette, but it will only happen when you stop telling yourself how great you are and start paying attention to how you behave and communicate, take notes, and make improvements.

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April 12, 2020

Copying your notes over from Snapdocs? Bad idea

Filed under: Your Notes Section — Tags: — admin @ 9:12 am

Many Notaries just like to copy and paste information. It is easy and thought-free. Thinking burns a lot of ATP, so why not conserve. The problem is that 123notary is not programmed like Snapdocs. The top of your notes section shows up on the search results. So, if you say, “Hi, my name is Mandy.” people will not click on you because they already know your name is Mandy, but don’t know what is unique about you and your experience.

It pays to have Jeremy (that’s me) go over your notes. No, it doesn’t cost anything, but it will benefit you a lot. When I go over people’s notes and fix them up, people get an average of 55% more clicks. It takes me about two minutes. I have done this tens of thousands of times and am good at it. Please allow me to pat myself on the back.

Notes sections on 123notary should focus on certain types of info, and be in a particular type of order. Don’t put all your info in an endless long jumbled paragraph. Divide into sections with experience and unique selling features at the top. Your personal introduction should NOT come at top, because that is not as critical to the hiring decision as what is unique about you and your experience.

So, read our tutorials on the blog about how to write a good notes section in the “your notes section” category on the right column of this blog. The comprehensive tutorials from back a few years ago are more thorough, but everything we have written on the topic is useful.

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January 30, 2020

Do you hire notaries? What do you ask them?

Filed under: Best Practices — admin @ 11:36 am

Are you a title company, mortgage broker, loan officer, escrow officer, Attorney or other entity that hires notaries? You can’t just hire any old Notary. You need to ask them questions. But, what would you ask them?

Should you ask questions about how they would handle particular situations? Or should you ask more cut and dry technical questions about notary procedure? How about asking them to describe certain documents?

Many title companies I talk to judge a notary based on the first twenty seconds of interaction. They can tell right away by a person’s tone, demeanor, and style of communication how the discussion is going to go and how the work is going to go.

For me, I prefer to judge people based on multiple layers. Interaction, competency, motivation in maintaining their profile, etc. Only looking at their initial phone demeanor says a lot, but that is not enough to size someone up in my opinion.

If you are hiring Notaries, think carefully about what is important to ask them. What you ask a Notary reveals a lot about what the notary knows, how they think and how cooperative they are about answering questions.

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December 26, 2019

Scheduling and Rescheduling

We all schedule appointments, but how good are we at it? Things have changed since I was a Notary, but the basics are fundamentally the same. Here are some issues to consider when scheduling.

1. The risk of cancellation
Most Notaries keep information on their clients. A good business knows as much about its clients as possible. If you are a hotel, you should know who wants a newspaper, who likes a single room, who has breakfast and when, and especially who is a trouble maker. That can help the hotel to make decisions about how to conduct its business. If a Notary has clear notes on cancellation rates of clients, who pays late, and who lies about how many pages are involved, that can help you make decisions.

Overbooking or booking solid might not be a good idea if you have reliable clients. But, when I was in business there was a 25% cancellation rate, and that cancellation is when you squeeze in that burger. On the other hand, if you book too solidly and then you hit traffic, your entire night will be set back and you will get complained about.

If you have high paying clients that you don’t want to lose, allow more cushion time before and after appointments. But, for cheap jobs you have to focus on volume and cramming them in makes more sense. But, that is up to you, and if you goof, you might lose clients.

2. Rescheduling techniques
If you reschedule an appointment for a future date, try to avoid scheduling it at a time when you will have conflicting job requests that haven’t come in yet. Remember — you don’t know who will want you to do what or when. But, you can calculate based on what is normal, regular, or likely based on past data of job requests. So, if you are normally busy week nights around 7pm, do your rescheduling earlier or later than that or on the weekend. Remember, that rescheduled jobs sometimes don’t even pay you even if they agree to. If you need to go back to a job for a mistake other than your own, since it is so hard to get paid traditionally for those revisits, it might make sense to get paypal-ed before you set out if you can.

3. Waiting for a call from the LO, Lender or Signing company
Sometimes you can’t reschedule until you get the go ahead. In that case, wait until you get the magic call, and then decide. But, don’t let these guys bully you around. Once again, when you sell your time, you have prime time, shoulder hours and off hours. The type of time you give them should depend on what they are paying you. Don’t sell the filet minon for the price of chuck otherwise you are a chump!

4. Confirming
Don’t forget to call the hiring party, and the signers to confirm the appointment. Make sure that names on the ID match the names on the document, and that the date, time, place, where to park, if they have a table, and that the dollar amounts match up. Most signers don’t do a thorough job confirming, so have a check list of everything you need to ask or could ask that makes sense.

You might also like:

Notary Public 101’s guide to confirming the signing
http://blog.123notary.com/?p=19976

Discounts for early booking? Hotels do this, why shouldn’t you?
http://blog.123notary.com/?p=19072

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November 5, 2019

How do I find a Hindi speaking Notary?

Filed under: Public Interest — Tags: — admin @ 8:38 pm

Where can I find a Notary who speaks Hindi?
Look no further. 123notary.com has many Hindi speaking Notaries on board. Just look up a Notary by zip code and then use the language filter at the top right of the site. You can enter in the name of any language such as Spanish, Japanese, Vietnamese, American Sign Language, or more! In fact, we have Hindi speaking Notaries in almost all states and metros by the dozen! Additionally, we have a search filter directly above the search results where you can check the Hindi box and find only Hindi speaking Notary service providers.

How good is their Hindi language proficiency?
On 123notary.com, we have many Notaries who speak Hindi. The degree of fluency varies from Notary to Notary as some are conversational while others are native speakers. A handful are from Hindi speaking families who grew up in America and might be excellent at conversation but not as proficient at business oriented communication. So, test your Hindi speaking Notary out over the phone to make sure they are up to your standards before hiring them!

Notary Hindi — Attorneys vs. Non-Attorneys
Please be advised that Notaries in the United States are seldom Attorneys and non-Attorney Notaries may not give legal advice. Most Notaries are also not authorized to draft legal documents. There are affordable legal support centers where they can help you draft documents. Please make sure that your document is completely drafted before contacting a Notary Public from 123notary.com.

Immigration Advice
Notaries cannot give advice about immigration matters unless they are specifically licensed to do so. For immigration questions, please contact the proper authorities.

Notarizing in Hindi?
Notaries may Notarize a document that is in Hindi, however the Notary wording would be in English for the notarization. Some states require the Notary to be able to understand the document. Other states require the Notary to be able to communicate directly with the borrower in any language they both can communicate with. Please learn the laws of your state and how they apply to notarizing foreign language documents. The actual Notary wording must be in English if it is to be notarized in any of the 50 states in the USA. Each state has their own official Acknowledgment and Jurat Notarial wording which the Notary is responsible for knowing. The Notary wording can be included at the end of the document. However, the Notary can also staple a loose certificate form to the document and affix their seal to that certificate after it has been completely filled out. Signers will be required to sign the Notary journal in states where Notary journals are used (which includes most states.)

Oaths in Hindi?
Some Notary acts such as Jurats, Oaths, or other acts that include Oaths such as swearing in credible witnesses require the Notary to administer an Oath. An Oath for an English language document or Hindi language document can be performed in the language of your choice. If the signer or affiant feels more comfortable in Hindi and the Notary knows Hindi, you can conduct your Oath in Hindi.

How can I get a Hindi language document notarized?
As stated above, some states require the Notary to understand the language of the document while others don’t. However, the language of the notarization itself would be in English. You can find a notary on 123notary who speaks Hindi to assist you in this matter. Just visit our Advanced Search page and look up a Hindi Speaking Notary by zip code!

You might also like:

How do I get a foreign language document notarized?
http://blog.123notary.com/?p=18788

Apostille general information
http://blog.123notary.com/?p=21419

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October 26, 2019

How to find a Russian Speaking Notary

Filed under: Public Interest — admin @ 11:47 pm

Where can I find a Notary who speaks Russian?
Look no further. 123notary.com has many Russian speaking Notaries on board. Just look up a Notary by zip code and then use the language filter at the top right of the site. You can enter in the name of any language such as Spanish, Japanese, Vietnamese, American Sign Language, or more! In fact, we have Russian speaking Notaries in almost all states and metros! Additionally, we have a search filter directly above the search results where you can check the Russian box and find only Russian speaking Notary service providers.

How good is their Russian language proficiency?
On 123notary.com, we have many Notaries who speak Russian. The degree of fluency varies from Notary to Notary as some are conversational while others are native speakers. A handful are from Russian speaking families who grew up in America and might be excellent at conversation but not as proficient at business oriented communication. So, test your Russian speaking Notary out over the phone to make sure they are up to your standards before hiring them!

Notary Russian — Attorneys vs. Non-Attorneys
Please be advised that Notaries in the United States are seldom Attorneys and non-Attorney Notaries may not give legal advice. Most Notaries are also not authorized to draft legal documents. There are affordable legal support centers where they can help you draft documents. Please make sure that your document is completely drafted before contacting a Notary Public from 123notary.com.

Immigration Advice
Notaries cannot give advice about immigration matters unless they are specifically licensed to do so. For immigration questions, please contact the proper authorities.

Notarizing in Russian?
Notaries may Notarize a document that is in Russian, however the Notary wording would be in English for the notarization. Some states require the Notary to be able to understand the document. Other states require the Notary to be able to communicate directly with the borrower in any language they both can communicate with. Please learn the laws of your state and how they apply to notarizing foreign language documents. The actual Notary wording must be in English if it is to be notarized in any of the 50 states in the USA. Each state has their own official Acknowledgment and Jurat Notarial wording which the Notary is responsible for knowing. The Notary wording can be included at the end of the document. However, the Notary can also staple a loose certificate form to the document and affix their seal to that certificate after it has been completely filled out. Signers will be required to sign the Notary journal in states where Notary journals are used (which includes most states.)

Oaths in Russian?
Some Notary acts such as Jurats, Oaths, or other acts that include Oaths such as swearing in credible witnesses require the Notary to administer an Oath. An Oath for an English language document or Russian language document can be performed in the language of your choice. If the signer or affiant feels more comfortable in Russian and the Notary knows Russian, you can conduct your Oath in Russian.

How can I get a Russian language document notarized?
As stated above, some states require the Notary to understand the language of the document while others don’t. However, the language of the notarization itself would be in English. You can find a notary on 123notary who speaks Russian to assist you in this matter. Just visit our Advanced Search page and look up a Russian Speaking Notary by zip code!

You might also like:

How do I get a foreign language document notarized?
http://blog.123notary.com/?p=18788

Apostille general information
http://blog.123notary.com/?p=21419

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>

October 1, 2019

Getting paid – a comprehensive timeline

Filed under: Marketing Articles — admin @ 11:17 pm

Many Notaries have a problem getting paid. It’s not you — it’s the industry. But, by using good principles, you can avoid most of the drama. Here are some guidelines to help you through every step of the process.

BEFORE THE SIGNING
When you get that call from a particular company, you need to either have records on each company out there, or be able to look them up. That means you either need online records on a cloud, or accessible from your iPhone, or have a cheat sheet in your glove compartment with up to date records on all signing companies. You need to keep track of:

1. How many jobs have they given you
2. Payment record — average # of days to pay
3. How much outstanding
4. Are they pleasant to work for
5. Cancellation rate.
6. What is their track record on the forums and 123notary’s list of signing companies.

If company cancels too much, you should up their rate or make them pay a cancellation fee or nonrefundable deposit up front, otherwise you will be left holding the bag (and the freshly printed documents.) If a company owes you more than a few hundred, you should deny service until they pay up. If a company has no track record with you, please consider asking them to pay up front via Paypal. If you are a newer signing agent and desperate to get experience, you should be more flexible and take more risks so you get experience. People who use 123notary reward Notaries for having a lot of experience.

You can check new companies on your iPhone while on the road to see how they do on the various forums and 123notary’s list of signing companies with reviews. If a company has a bad track record of payment, you should charge up front or you will likely get stiffed. Some of these companies have no remorse.

CONFIRMING THE SIGNING
Confirming the signing using our tips in the real life scenarios section of Notary Public 101 will not help you get paid, but will help you reduce the amount of signings that end in mid-air. If the signer doesn’t have ID with matching names, or if the other signers aren’t going to be there, or if they don’t have that cashier’s check they need — you are better off not going to their house as it will be a waste of time. Signings that end in “no signs” often do not get paid, so by avoiding this type of scenario, you will have less unpaid jobs as a total percentage.

AT THE SIGNING — MISTAKES
Most Notaries brag about how they have a 99.9% accuracy rate. The truth is that most Notaries make mistakes from time to time, and sometimes FedEx or the Lender screws up too resulting in a second trip. In my experience it is very hard to get paid for a second trip. Companies will often offer to pay, and then not pay you. So, triple checking your work and getting packages to FedEx fast will help reduce your rate of non-paying jobs and also help you from getting fired as much.

AFTER THE SIGNING — FAX
After you are done with your signing, fax a bill and include all pertinent information such as the borrower’s name, property address, loan number, and whatever else the signing or title company wants. Send a bill every week by fax or email or whatever medium your company wants. Also, keep records of every signing company you work for, and all of the jobs they assigned to you. When they pay you, you can indicate the date when they paid you to the right of the job description, borrower name, property address on your records. Your records can be paper or online. It is very fast to do this by paper by the way and less chance of data loss unless you keep the paper in your car.

EVERY MONTH — RECORDS
Every month or so, update your records that you keep in your car. Keep records on each signing company. Track how many jobs they gave you, how fast they pay, what they still owe you, how much you like them. You can assign them a grade too. You can have a customized pricing strategy for each company depending on their track record. You can give lower prices for companies you like. I would base prices on estimated time spent and NOT a fixed price. You could have a — near, medium and far price, or a price that is more intricate depending on number of pages, number of signers, distance, time of day, etc. That is up to you. But, having an intricate pricing strategy will make your life a little more complicated, but will weed out the more difficult companies, or at least make them pay for grief they cause you. Otherwise, those companies will think they can get away with causing Notaries endless headaches. You could keep two sets of these records and update them monthly. One at home and one in the car. If someone offers you a job, don’t quote a price until you look at your records and see if they are on the “A” list.

30 DAYS
If a company is past 30 days, time to consider sending them a demand letter. Or you could wait until the 45 day mark depending on how tough you are. We have a demand letter (from hell) template on our resources page. People have had consistently excellent luck with it, and it was given to us by our very most seasoned Notaries on the site.

45-60 DAYS
If anyone gets to this point, definitely send them a demand letter, but consider hiring an Attorney to write a letter threatening them. There are Attorneys who will write a letter for about $30 using their legal assistants. If a company owe you $300 or more, it might be worth it to write a letter. You can also charge for damages which include your time lost and legal fees.

CONTRACTS
We wrote another article on contracts. Signing companies have contracts to protect their interests. Their contract defends what is convenient and good for the signing company but not what is good for the Notary. You can have your own contract too and make people sign it if they want your services. If you are inexperienced, many companies might not sign it. But, if they need you and you have experience, they just might. You can state terms about partial signings, no shows, cancelled jobs, printing fees, resigns, and whatever else you want. Try to be reasonable in your terms if you expect anyone to sign it and continue using your services.

CREDIT
Try to determine before hand how much credit to offer to particular companies. This needs to be customized. Companies with a bad track record should not get any credit and must pay up front. Companies that have been solid towards you for years might get $400. But, don’t offer more than that because good companies turn bad all the time the minute they run into credit problems. Each company you work for should have a credit rating with you and an individual amount of credit you will offer them. When they offer you a job, see how much they are in debt to you already before saying yes, otherwise — it’s Paypal — or no job!

Trouble getting paid?
http://blog.123notary.com/?p=15339

Tips for getting paid
http://blog.123notary.com/?p=19794

Scary results when someone uses our demand letter from hell
http://blog.123notary.com/?p=2006

Template for our famous demand letter
http://www.123notary.com/howto-get-paid-signing-agent.htm

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August 4, 2019

Nice things people said about 123notary in the blog commentaries

Filed under: Social Media — admin @ 10:38 am

Jeremy…you do a great job helping your notaries do a better job and to get more business. Thanks for all the info you send us. I do appreciate it. The other “listing notary companies” just want our money!

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Thanks for all your hard work and dedication to bringing this advice to us. Sometimes the truth is hard to take in but at the end of the day, I would rather have the truth than the lie. Hard work DOESN’T come by twiddling my thumbs and waiting for it to come to me. I’m HUNGRY for knowledge! Therefore, l WILL SUCCEED!

I will do my best to apply this advice in my business.

Respectfully,

Jacqueline Angela Stokes
Integrity Notary Service, Inc.

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I laughed so hard at some of these stories that my side hurts. I’ve been in this “never know what to expect” business since 2009
and I love it because I have never seen two closings that are alike. It’s always an exciting challenge. Sad or funny we all have good memories and I truly appreciate the people I met along the way that allowed me to be a part of their life.
Thank you Jeremy this was GREAT reading!

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Get ’em Jeremy!
I agree with you.
I’ve learned a lot from you.
I appreciate your efforts to weed out the idiots–there are far too many.
I love your website.
Keep it up!

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Great Article. I agree with you. I believe 97% of Notaries will flunk your test.

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The following is not meant to be a political statement. As Susan Collins said recently….. “we have forgotten the common values that bind us together as Americans”. That appears to be your problem when you state that “Being nice in my job description comes last in a long list of other requirements.”
Being nice, whether you are the hiring party or not, is a basic human value that we all need to remember. I am not trying to be antagonistic or whiny. I am tired of seeing the constant division is this county and I would like to see all of us benefit from your business and your knowledge. Please take a moment to think about this and try to see things from your and our prospective.

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BRAVO Jeremy!! Your explanations are SO clear and logical. Of course, I agree with all you said.Over 25 years dealing with my Journals has proved to me: There’s no room for Multiple Choice in a journal. Can’t possibly cover all possible choices.

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One thing is for sure: I find coverage here that I don’t find anywhere else.

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When you do the episode “Notaries Without Underwear”, let me know.

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Once again, Jeremy proves he is a champion for notaries, without 123Notary I would not be as successful in acquiring business clients. Thank you Jeremy!!!

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You might also like:

What are Jeremy’s intentions?
http://blog.123notary.com/?p=20935

Opinions about snapdocs in blog comments
http://blog.123notary.com/?p=21299

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May 6, 2019

123notary vs. Snapdocs; AT&T vs. Verizon

Filed under: Signing Company Gossip — Tags: — admin @ 11:27 am

Snapdocs is a force to be reckoned with. Even though their notaries are bad, and Snapdocs charges a hand and a wrist to use, they still are getting a huge market share. Perhaps we need to compete with them the same way AT&T and Verizon compete.

Maybe I have to talk to the signing companies and offer them anytime minutes if they use our site more. Or maybe I need to offer them new features. Of perhaps I need to offer an easier way to find Notaries on our site.

Most hiring parties I interviewed don’t care if Notaries know anything, they just want people with around two years experience. But, people lie about their experience, so what do the numbers really mean. How many signings do you think these companies really want? If you have signed 200 loans will they try you if they like you?

Maybe I should find a way to pay signing companies to use my site. Every time you use a Notary from 123notary, you can get a chance to win a Starbucks card.

I cannot afford to create the technology necessary to rival Snapdocs, so I have to compete in other ways. Using my femininity is not one of those ways, mainly because I don’t have any.

Perhaps I should try to appeal to generation Z. I don’t even know what they like. I think I know more about foreign cultures in central Asia than I do about generation Z, the post millennials. I do understand generation Y. After you talk to them for more than two minutes, the only question that enters your head is… why?

I think that what will win the battle is finding out exactly what signing companies want and having new search features to give it to them easily. Wish me luck. In the mean time — keep stamping.

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You might also like:

Compilation of posts about SnapDocs
http://blog.123notary.com/?p=21531

See our string of posts about snapdocs
http://blog.123notary.com/?tag=snapdocs

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