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November 4, 2018

How much do signing companies lose by hiring bad signers?

Filed under: Best Practices — admin @ 11:56 am

Many signing companies out there are very short sighted. They only care about getting someone fast who will do the job cheap. Whether or not the signing agents knows anything about notary work, documents or handling situations is generally not considered. Signing companies want you to be “familiar” with the documents. People who are “familiar” cannot answer questions about documents with any intelligence. They have seen the documents before, but cannot explain them. 123notary certified Notaries understand the documents 80-95%. Those who are merely “familiar” might be able to answer 40% of my questions on a good day. The serious types of mistakes Notaries normally make have nothing to do with being “familiar” with the documents but are Notary mistakes or handling situations incorrectly.

Error rates & damages
So, the question is, how much do signing companies lose when they hire bad signing agents? When you hire new agents the mistake rate might be anywhere from 1% to 12% realistically. Those odds are not good. I calculate that there might be a cleanup cost of a few hundred dollars per average mistake depending on what the mistake is. So, the average cost of damages per signing hiring bad signers might be $25 or $40 perhaps.

Will you lose your best Title company client?
However the price goes up when you consider all the Title company clients who dump you because you goofed on their precious work. If a Title company offers you $30,000 per month in jobs and you lose them because you saved $15 by hiring a dummy you found on Snapdocs or somewhere else, you might lose $1,000,000 in revenues over the next few years. Does that seem like a good exchange to you? Gain $15 and lose a million? Those are the odds you are playing with. Your profit on the million might only be $50,000. So, gain $15 and lose $50,000. Get the point?

What are the average damages per signing?
If you average it out on a job by job basis and consider the cleanup costs as well as the losing your best title company clients that you ever had and ever will have costs and put those two costs together, it might realistically be $25 per signing, or perhaps more that you lose on average due to hiring lousy signing agents.

So, why not hire good signing agents?
123notary went to a lot of trouble to filter out bad Notaries from our site. We also retested all of the people who have our certification icon. Our certified members are not perfect but far less risky than the average Notary. In my estimation, a 123notary certified member is ten times safer than hiring some random text addict on Snapdocs. But, don’t base your decision on my arbitrary guess — track signings for yourself and see if our certified members really are better and how much better.

How much extra is it worth to you to hire someone more knowledgeable and safer? I personally would pay a minimum of $20 extra to hire a 123notary certified member and $30 extra for an elite signer. What do you think signing companies?

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You might also like

Ken’s list of things Notaries goof or might goof on
http://blog.123notary.com/?p=19427

Goofing on the RTC
http://blog.123notary.com/?p=19612

Logic errors can cost you as a notary
http://blog.123notary.com/?p=20110

Notary fined $385 for botching a notarization
http://blog.123notary.com/?p=19941

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October 3, 2016

If you were hiring a Notary, what would you look for?

Most Notaries are missing the point. They know how good they are or how good they think they are. However, they do not understand the perspective of someone looking for a Notary. A skilled shopper has dealt with thousands of Notaries and can cut through the fluff in your profile faster than you can say backdate. The point is not how good you think you are, but creating the right impression so that pro Title companies think that you are the right type of Notary.

I heave dealt with 40,000 Notaries in my career. I see right through the fluff. The minute someone describes themself as professional or reliable, the only thought that goes through my head is that this person has nothing of value to say, so they substitute baseless adjectives for real information. A Notary who is “all that” would have something of substance to say about themselves. They would describe the types of loans they know how to sign and have something worthwhile about how they do their job.

What I hate most is how Notaries spend three paragraphs telling you how all client information will be held confidential and the integrity of the signing is of utmost importance. This tells me nothing except that you know how to waste space telling me a bunch of fluff. Obviously the information is confidential unless you are an identity thief. But, the identity thief is not going to advertise that they are going to sell your client’s information, are they? So, stick to useful facts.

If I can read three paragraphs of your writing and immediately tell that you are a person with experience and knowledge, I might just call you. The ones who write the fluff will not get called unless they have some certifications from agencies that I have faith in — like my own!

The people who browse 123notary are looking for:

1. Current reviews — not reviews from 2011

2. A well written notes section — not a notes section with lots of fluff and self-aggrandizing adjectives

3. General Facts. Facts about what you know how to do, where you go, who you are a member of, equipment, etc.

4. Well organized information. You might have all the facts, but if they are in a jumble, nobody wants to read that.

5. No mistakes — if you make spelling or grammar mistakes, that is proof to me that you will make mistakes on a signing — and don’t try to talk your way out of that. It is a proven fact!

6. Uniqueness — if you can say something interesting and classy about yourself that others cannot say, that counts for you. People are tired of reading what looks like copied and pasted notes sections that look generic. Most notes sections could be true of thousands of Notaries on any directory. So, by being refreshingly unique in a fun and cool way, you attract others.

7. 123notary.com certification — people who use our site want OUR certification, NOT NNA’s. It doesn’t hurt to have NNA”s, but everyone else has it, so it won’t make you stand out. Only the cream of the crop can pass our test, so it proves yourself.

8. High Placement — high placement isn’t free, and browsers know that. If you put your money where it counts, people will respect how serious and dedicated you are. So, spend some money and get a good spot on 123notary if you take your business seriously.

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You might also like:

Overseas companies hiring Notaries in America
http://blog.123notary.com/?s=hiring

Notary state of the union address
http://blog.123notary.com/?p=16244

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August 4, 2019

Nice things people said about 123notary in the blog commentaries

Filed under: Social Media — admin @ 10:38 am

Jeremy…you do a great job helping your notaries do a better job and to get more business. Thanks for all the info you send us. I do appreciate it. The other “listing notary companies” just want our money!

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Thanks for all your hard work and dedication to bringing this advice to us. Sometimes the truth is hard to take in but at the end of the day, I would rather have the truth than the lie. Hard work DOESN’T come by twiddling my thumbs and waiting for it to come to me. I’m HUNGRY for knowledge! Therefore, l WILL SUCCEED!

I will do my best to apply this advice in my business.

Respectfully,

Jacqueline Angela Stokes
Integrity Notary Service, Inc.

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I laughed so hard at some of these stories that my side hurts. I’ve been in this “never know what to expect” business since 2009
and I love it because I have never seen two closings that are alike. It’s always an exciting challenge. Sad or funny we all have good memories and I truly appreciate the people I met along the way that allowed me to be a part of their life.
Thank you Jeremy this was GREAT reading!

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Get ’em Jeremy!
I agree with you.
I’ve learned a lot from you.
I appreciate your efforts to weed out the idiots–there are far too many.
I love your website.
Keep it up!

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Great Article. I agree with you. I believe 97% of Notaries will flunk your test.

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The following is not meant to be a political statement. As Susan Collins said recently….. “we have forgotten the common values that bind us together as Americans”. That appears to be your problem when you state that “Being nice in my job description comes last in a long list of other requirements.”
Being nice, whether you are the hiring party or not, is a basic human value that we all need to remember. I am not trying to be antagonistic or whiny. I am tired of seeing the constant division is this county and I would like to see all of us benefit from your business and your knowledge. Please take a moment to think about this and try to see things from your and our prospective.

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BRAVO Jeremy!! Your explanations are SO clear and logical. Of course, I agree with all you said.Over 25 years dealing with my Journals has proved to me: There’s no room for Multiple Choice in a journal. Can’t possibly cover all possible choices.

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One thing is for sure: I find coverage here that I don’t find anywhere else.

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When you do the episode “Notaries Without Underwear”, let me know.

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Once again, Jeremy proves he is a champion for notaries, without 123Notary I would not be as successful in acquiring business clients. Thank you Jeremy!!!

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July 23, 2019

How to choose a Lawyer for your legal needs

Filed under: Other Guest Bloggers — admin @ 8:41 am

Choosing a lawyer in this day and age is very tough as more people start to put up their portfolios and work experiences online. If you are looking for a lawyer to pursue a legal case, it is imperative that you go through a series of different checks before making your decision. Law is a very sensitive field and one that requires the attorney to have hands- on experience of handling a case. In this article, I will guide you through some important things you need to keep in mind when hiring a lawyer.

Ways to choose a lawyer:

1. Check his/her experience
Experience is the first requirement of this field. Don’t choose a minor to fight your case. Keep in mind that people who have hands-on experience of dealing cases in courts know it all. A newbie will not be able to navigate your case the way you would want it to. If you are hiring Bergman Legal lawyers, you can easily consult the company to check the experience of the attorney. Once you are satisfied with the working experience of the lawyer in the category you are looking for, make your decision.

2. Check social media profile
Most people have active social media profiles through which they contact their customers. In this day and age, with social media platforms such as Facebook, LinkedIn, Pinterest, YouTube; you can easily confirm the veracity of the services of a
prospective lawyer. Read customer reviews and precisely look for bad comments to check what went wrong. Some attorneys even have personalized websites dedicated to them through which you can register for their services conveniently.

3. Approachability is must
Don’t confirm an online deal without meeting your attorney. Keep in mind that the nature of some cases is so intense that frequent meetings need to be positioned between the
client and the lawyer. Don’t confirm the deal unless you haven’t met the attorney in person. Meeting him/her will also give you an idea about professionalism and work. Hire an attorney who lives close to your house or at least within the same city. If you hire a remotely located person, chances are very high that you both might engage in a verbal spat near future.

4. Ask for the fees payment mode
Everything that you discuss with the attorney must be written down. Nothing should be verbal. Especially the fees payment criteria should be written down so that there is absolute clarity between the two parties. Hire the person whose fees is in adherence to your budget. Hiring a highly paid attorney is going to get you in trouble if the money is
not paid on time. Also, confirm the payment mode in time. Ask the other person for installments if you can't pay the full fees in one go.

5. Conduct a background check
This is the most important thing that you need to do when choosing an attorney for your case. If you are hiring somebody through a registered firm, you will easily be able to get every detail of the person out on the paper. However, if you are randomly hiring a person online or after the first meeting, you will need to conduct a background check. This can be done easily. Just contact some of the previous clients who worked with the attorney.

Conclusion:
Lastly, when you are sure about a person’s ability to handle your case, just stick to our decision. Treat him/her well and speak your truth to that person.

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July 19, 2019

The A.D.D. culture and your listing and notary marketing

Filed under: Your Notes Section — admin @ 4:39 am

When Notaries create their listings, they think about what they want to write, but rarely think about what the readers want to see. Notaries also rarely think about the mental state of the readers.

We live in the age of attention deficit disorder. Children used to have it, now those children have grown up, need Notaries and search for Notaries using SnapDocs which caters to people with attention issues.

People these days need more exercise, more oxygen to the brain and more of a clue, but that’s never going to happen. So, what’s the solution? Writing better Notary notes sections.

People searching for Notaries want these things.
1. You respond to texts in three seconds or less.
2. Your profile tells them everything they want to know in a format that makes them able to read it in three seconds or less.
3. You answer all of their questions by phone (if they still use those contraptions) in three seconds or less.

This means that if you advertise on 123notary, you will get emails, and phone calls but probably not texts as we do not want to automate texts. And you need to pick up that antiquated talkerizer machine (still called a phone) and answer asap. You need to answer emails asap as well. Don’t keep people waiting because they are the ADD generation. Millennials have ruined the world as we know it and when they are older they will probably destroy it altogether if they have the patience to figure out how (which is our saving grace because they have no patience). Additionally, they will probably feel too entitled to destroy the world themselves and will probably try to employ the help of others who have a work ethic.

Additionally, your notes section needs to cater to the ADD folks. If you put, “Hello my name is Susan and I am NNA certified” at the top of your notes, you are boring them with your name that they already know and your certification which 90% of people on 123notary already have. Bore them with something a little more unique about you and put it in a format that can be scanned in three seconds or less. Think from the perspective of an ADD(er). If I had ADD, or was an ADDs (not AIDS) patient, how would I want to look for a notary — and use George Costanza’s three second rule. Scan…. scan… scannn… oh there’s one — he is Pavaso certified, knows how to do deconstruction loans (sounds leftist), and likes saying hello to puppies (how cute!) Let’s hire him!

Next you need to appeal to the preferences of the hiring class who are increasingly millennials (not perennials unless you are a tax preparer). They want people who are not too manly, so don’t show off your barbell collection. Having a cute little dog in an outfit is good if you are a guy (especially if you do a lot of waving and selfies with the dog. And if you are a woman, try to have an app for your service because millennials with ADD need an APP otherwise no nOTTary deal.

My last point is don’t use foreign words. One Notary used the word “rolodex” and another used “rotary dial phone” in their profile. Some of the millennial users complained that they had to use a dictionary to understand some of the notes sections.

So, keep it simple and keep it quick. Remember to use George Constanza’s golden principle about the three second rule. Don’t bore people with the same old thing they read in other people’s notes section but emphasize what makes you different. Good luck and have us proofread and millennify your notes!

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May 6, 2019

123notary vs. Snapdocs; AT&T vs. Verizon

Filed under: Signing Company Gossip — Tags: — admin @ 11:27 am

Snapdocs is a force to be reckoned with. Even though their notaries are bad, and Snapdocs charges a hand and a wrist to use, they still are getting a huge market share. Perhaps we need to compete with them the same way AT&T and Verizon compete.

Maybe I have to talk to the signing companies and offer them anytime minutes if they use our site more. Or maybe I need to offer them new features. Of perhaps I need to offer an easier way to find Notaries on our site.

Most hiring parties I interviewed don’t care if Notaries know anything, they just want people with around two years experience. But, people lie about their experience, so what do the numbers really mean. How many signings do you think these companies really want? If you have signed 200 loans will they try you if they like you?

Maybe I should find a way to pay signing companies to use my site. Every time you use a Notary from 123notary, you can get a chance to win a Starbucks card.

I cannot afford to create the technology necessary to rival Snapdocs, so I have to compete in other ways. Using my femininity is not one of those ways, mainly because I don’t have any.

Perhaps I should try to appeal to generation Z. I don’t even know what they like. I think I know more about foreign cultures in central Asia than I do about generation Z, the post millennials. I do understand generation Y. After you talk to them for more than two minutes, the only question that enters your head is… why?

I think that what will win the battle is finding out exactly what signing companies want and having new search features to give it to them easily. Wish me luck. In the mean time — keep stamping.

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You might also like:

Compilation of posts about SnapDocs
http://blog.123notary.com/?p=21531

See our string of posts about snapdocs
http://blog.123notary.com/?tag=snapdocs

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May 2, 2019

How to choose a malpractice lawyer?

Filed under: Other Guest Bloggers — admin @ 8:33 am

How to choose a malpractice lawyer?
Ever wondered that you could run into danger even after hiring a lawyer? Yes, this does happen. Sometimes lawyers make mistakes which have serious repercussions for the clients. This scenario is acknowledged as malpractice. In medical terminologies, malpractice is defined as an issue that is caused by a doctor’s or medical staff’s negligence to the patient. It could be a simple mistake causing great damage to somebody’s brain and even death.

What is legal malpractice?
Legal malpractice is defined as the damage caused to the client in the pursuit of a lawyer lending his/her legal services. A very basic example of a mistake is a lawyer missing out on filing papers in the court. However, malpractice is not just limited to simple mistakes; it could also be inclusive of the breach of contract by the lawyer who has been appointed by the client.

How to choose a malpractice lawyer?
Choosing a malpractice lawyer becomes imperative when major damage has been done. However, it is better if you choose one who has sound reviews. Let’s go through some of the simple steps to locate a malpractice lawyer:

Consult your current lawyer
If you are already working with a lawyer on a different case then always ask for a referral. People who are in this profession will be better in guiding you through the process. In case a friend or a family member has pursued a malpractice case in the past then that’s the best hand for you.

Consult legal sites
Go for registered and verified sites. Search engines do help but can also make one run in trouble in case a fraudulent website is consulted. You can consult Seattle malpractice lawyers for top-notch services in this segment. In case you are skeptical about a website then immediately take it down from your list.

Don’t forget to contact the legal bar association of the state
Instead of hovering over the entire country, look for the legal association in your state. Just as contacting the head office is better than contacting a franchise, registering a call in the official department is wiser instead of contacting many firms in the business. The state department will be able to tell you about the people who are legally registered to help you.

Always look at the portfolio
Don’t make a choice imminently. You already wasted a lot of money in bagging a faulty lawyer in the past. This time it’s important that you go through the work history of the prospective lawyer or the firm. Don’t overlook customer reviews if you’re going through the official website.

Interview the prospective lawyer
You can easily judge your lawyer by having a one to one conversation with him. You can easily judge if he’s here to help or just to looking forward to shredding lots of money from your pocket. Talk about your case and ask the person for previous work experience.

Make an Agreement with the lawyer
Everything written in the note will always be a good reference. Don’t commit anything verbally. You don’t know how time will take to you forward. It is better to write everything down in the agreement. Don’t keep any bit of skepticism in mind and ask everything.

Sign the contract
Be confident and move on. Sign the contract after reading everything that has been typed. Make sure that fee and everything have been jotted down with much clarity.

Lastly!
We hope that you get a suitable malpractice lawyer this time. The only thing is that some wise decisions need to be made in terms of getting back with the legal procedures.

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April 5, 2019

What title says and what they do are two different things

Filed under: Business Tips — admin @ 10:03 am

When Carmen and I talk to signing and title companies the answers are consistent. Hiring parties want experience (a minimum of 2 years) and they generally like reviews. They care how many years you have been in business especially.

But, when I pulled a list from signingagent.com that was segmented on how many years you had been in business — I called those people and found that they had hardly signed any loans if any, and had no clue what they were doing. The two years of experience title and signing companies typically say they want is worthless and stupid. Additionally, these people fail our quizzes miserably.

Those who do well on our quiz typically have 5000 or 10,000 loans under their belt (or kimono if they are female.)

However, the people who have certification get a lot more high paying jobs and a lot more title jobs. Those with standards prefer 123notary certified members even though when they talk to us they claim not to. One guy on our site who lost his certification lost ALL of his title calls over night. Hmmm. He wants his certification back and all I ask is that he studies.

So, title says they want experience, but what they really want is knowledge. Experience, perceived experience, and knowledge of how to handle situations is different.

You cannot judge someone by how many years they have been doing this. Twenty years looks great until you find out they know nothing about notary law. And then # of signings is a better analytic but people lie. If they say 5000, it might be closer to 800 which is a big difference. I have no way to know if a person is lying, but if I ask them how many loans they have signed, and their profile says 10,000 and they say 2000 over the phone — I know they are lying — that is proof.

Title companies like our certification — they are too ashamed to say it but they like it. They like reviews and experience too. How you write your notes section really matters as well. Take this all seriously as this is how you get work.

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April 4, 2019

What is the significance of a complaint?

Filed under: General Stories — admin @ 10:29 am

I was having a discussion with Carmen today. Carmen sees that a complaint from a Notary is a huge problem. I explained to Carmen that a complaint is only as valuable as the person it came from.

I got a recommendation from a food critic about which restaurants are good. I went to those restaurants and when I ordered the prescribed dishes I found them to be good. When I diverged from the recommended dishes, it was hit or miss. But, I got some food recommendations from some regular white people about Chinese and Mexican food. “Oh, this is great Chinese food, I always go there.” I learned that the minute a non-connoisseur give me culinary advice, it rarely turns out good. the Mexican food was some of the worst I’ve ever had. Ironically the best Mex I’ve had was in a Navajo area. Hmmm. Part of the good part was the green chili which is indiginous to the area.

A complaint from a title company is serious. Title companies are our bread and butter. They hire Notaries from our site. If they stopped hiring our notaries, the notaries would stop hiring us.

A complaint from a high quality notary is something I would take seriously. A high quality notary attracts good title companies to our site.

But, a complaint from a Notary who is an “F” student is scaring good companies away from using our site. Whatever they are upset about is probably that I apply standards to them, and “F” students cannot stand standards because they know they will not measure up. If we catered only to “F” students on 123notary, we would attract those types of people who have bad attitudes and like to complain, yet do not attract quality users to the site. Therefore I prefer to focus on catering to those whose patronage represents our business model — one of quality Notaries and quality users.

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April 2, 2019

Many people who hire notaries don’t think about quality = dangerous

Filed under: General Stories — admin @ 10:00 am

Many people who hire Notaries don’t know anything about the dangers of an uninformed Notary. A careless Notary can ruin appointments by not confirming properly. They can fill in notary forms wrong. They can omit Oaths, or get into other peril by not knowing how to handle situations.

123notary puts a lot of effort into breeding Notaries into being the best that they can be with Notary Public 101 on the blog. However, those that hire Notaries typically don’t know the difference. This is dangerous and can result in a lot of trouble. When you hire Notaries, trouble doesn’t come all at once. It might not come for a while. But, if the notary identifies someone incorrectly and that comes back to you, it could be catastrophic. If Notary doesn’t drop the package in a timely manner, that is also a potential huge problem.

Just because those hiring you don’t know the difference doesn’t mean that you should not care about being a good Notary. The danger of being a careless and sloppy notary is not only for the borrower and the client, but also for the Notary. You can get in all types of trouble. So play it safe and keep studying your notary law, how to handle situations and your documents. Your few hours of study will make you look a lot more professional for the rest of your career.

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