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September 15, 2018

Please answer your phones and check those emails..

Filed under: Carmen Towles — admin @ 11:34 am

I am sure most of you have heard the old adage,’You snooze you loose.’ I can tell you with this business (or any other business) it rings true.

As most of you know, I too am a notary/signing agent. I have advertising in many different places and in may different forms. There is 123notary, Notary Rotary and Notary Cafe just to name a few. However for the record, most of my loan, real estate transactions come from 123notary.com. But no matter where they originate, I can tell you from first hand experience that if you don’t pay close attention to your email, texts and phone messages you could be losing potential work which translates into lost revenue. And it could be allot of it.

Many years ago, for the most part Title, Escrow, Brokers, Realtors etc use to call you direct. And if you didn’t answer your phone you could be losing valuable clients (and of course money) to your competition. Most times, if they left a message and you didnt return the call back within a matter of minutes they would have found someone else. You see they would never stop calling, until they got a live body to accept their assignments. But, I have noticed a new trend here lately-they seem to email more frequently rather than call. I estimate a staggering 35-40% more. I believe that for them emailing has become more efficient and more convenient.

Sadly, I have lost 2 jobs with 2 title companies in the last week (as the writing of this blog) because I was way to slow to respond to the emails. By the time, I had gotten back to them they had, unfortunately, found someone else. I also had one text me the other day after she didn’t get a response to her email. So she had decided to text to get my attention. Thankfully, for me, she uses me on a regular basis so there was no immediate fear of me losing the assignment. But of course that will not always be the case, so I will need to be more diglient from this point on checking the emails more frequently. (and yes, I am notified with a chime on my phone but if I dont hear it or I am busy it doesn’t do me any good) I need to check them more frequently. And perhaps you do to…

Which brings me to another point. I have way to much junk/spam mail in my inbox. It is time to just use a dedicated email. One that is only dedicated to notary inquiries and/or requests for service. I truly believe that I am being distracted with way too many insignificant emails that I am missing the ones that I really need to be focused on and need to respond to in a timely fashion. It is clear that I am losing work! So if any of you find yourself in my position then it may just be time for a email cleanup. It is way to competitive and slow to miss ANY potential work.

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1 Comment »

  1. I agree, check your email/VM, BUT most companies now contact me via texting and they are competing for rates by sending out SnapDocs texts. First call back, first hired and they have lowered rates to do so. I have responded, confirmed, completed many jobs now and not even spoken to the vendor/title company throughout the whole signing process. Got paid, timely, just the same. It is the “new normal.”
    Remember, ALSO, that many signers won’t check their VM OR their mailbox is full, so call to confirm AND text to confirm.

    Comment by Betty Dedman — October 20, 2018 @ 7:12 pm

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